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Juharni, Juharni
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Journal : Publician: Journal of Public Service, Public Policy, and Administrastion

 1 
Implementasi Program Keluarga Harapan Di Kecamatan Banggai Utara Kabupaten Banggai Laut Su’udin, Muskira; Juharni, Juharni; Tompo, Natsir
Publician: Journal of Public Service, Public Policy, and Administrastion Vol. 3 No. 1 (2024): PUBLICIAN: Journal of Public Service, Public Policy, and Administrastion, Janua
Publisher : Program Studi Administrasi Negara Universitas Bosowa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56326/jp.v3i1.2377

Abstract

Program Keluarga Harapan (PKH) adalah bantuan yang membantu keluarga miskin memiliki akses dana memanfaatkan pelayanan sosial dasar kesehatan, pendidikan, pangan dan gizi, perawatan, dan pendamping. Penelitian ini bertujuan untuk mengetahui pelaksan dan mekanisme Program Keluarga Harapan di Kecamatan Banggai Utara Kabupaten Banggai Laut. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif.  Hasil penelitian ini menunjukkan bahwa pelaksana program keluarga harapan di kecamatan banggai utara kabupaten banggai laut belum berhasil secara umum dari empat (4) indikator hanya komunikasi, disposis , stuktur birokrasi yang berjalan dengan efektif dan efesien sedangakan SDM belum sepenuhnya terpenuhi. Dan untuk proses mekanisme yang masih memakai beberapa aturan-aturan yang belum dirubah masih berpatoakn di peraturan PKH yang dulu. saran proses pemutakhiran data harus di tingkatkan lagi. Program kelurga harapan pada RTSM/KSM agar tidak ada lagi ketergantunagn terhadapa bantuan-bantuan lainnyadan dapat mengunakan bantuan dengan semestinya dan mampu memanfaatkan bantuan yang diberiakan pemerinta dalam jangka panjang. Family Hope Program (PKH) is assistance that helps poor families have access to funds to utilize basic social services such as health, education, food and nutrition, care and assistance. This research aims to determine the implementation and mechanisms of the PKH in North Banggai District, Banggai Laut Regency. This research uses qualitative research methods with a descriptive approach. The results of this research indicate that the implementation of the PKH in the North Pride sub-district, Banggai Laut Regency has not been successful in general from the four (4) indicators, namely communication, disposition, bureaucratic structure which runs effectively and efficiently, while human resources have not been fully met. And for the mechanism process that still uses several rules that have not been changed, it is still based on the previous PKH regulations. suggestions that the data updating process should be improved further. Hope family program in RTSM/KSM so that there is no longer any dependence on other assistance and can use assistance properly and be able to take advantage of assistance provided by the government in the long term.
Strategi Pelayanan Jasa Pengiriman PT Pos Indonesia (Persero) Cabang Kota Makassar Clarisa, Deby; Maldun, Syamsuddin; Juharni, Juharni
Publician: Journal of Public Service, Public Policy, and Administrastion Vol. 2 No. 2 (2023): PUBLICIAN: Journal of Public Service, Public Policy, and Administrastion, Juli
Publisher : Program Studi Administrasi Negara Universitas Bosowa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56326/jp.v2i2.2388

Abstract

Penelitian bertujuan untuk mengetahui sistem pelayanan jasa pengiriman pada Kantor PT Pos Indonesia (Persero) Cabang Kota Makassar dan untuk mengetahui faktor determinan yang berkonstribusi terhadap pelayanan jasa pengiriman pada PT Pos Indonesia (Persero) Cabang Kota Makassar. Informan yang ada dalam penelitian ini terdiri dari pegawai dan pelanggan dari Kantor Pos Indonesia Makassar. Metode yang digunakan pada penelitian ini adalah metode deskriptif kualitatif. Fokus penelitian ini merujuk pada strategi pelayanan jasa pengiriman, baik yang sedang diimplementasikan oleh Pos Indonesia maupun strategi yang direkomendasikan melalui analisis SWOT sesuai dengan kondisi PT Pos Indonesia. Berdasarkan penelitian yang dilakukan, dapat diketahui bahwa sistem pelayanan yang diterapkan di PT Pos Indonesia (Persero) Cabang Kota Makassar sudah cukup memenuhi standar-standar pelayanan dan dilakukan dengan baik. Strategi yang sedang diterapkan oleh Pos Indonesia yaitu melakukan promosi dengan teknologi modern saat ini, mengembangkan produk-produk layanan mengikuti keinginan pelanggan, mempertahankan loyalitas pelanggan dengan cara tetap menjaga amanah dan selalu dipercaya serta menjunjung sikap ramah, sopan, dan disiplin. Melalui strategi-strategi tersebut, dapat diketahui bahwa Pos Indonesia mampu bersaing dan bertahan ditengah-tengah arus persaingan bisnis saat ini. Kemudian berdasarkan analisis IFAS dan EFAS, ditemukan bahwa posisi perusahaan memiliki kekuatan yang besar sehingga dapat memanfaatkan peluang yang ada. The research aims to determine the delivery service system at the Makassar City Branch of PT Pos Indonesia (Persero) and to determine the determinant factors that contribute to delivery services at the Makassar City Branch of PT Pos Indonesia (Persero). The informants in this research consisted of employees and customers from the Makassar Indonesian Post Office. The method used in this research is a qualitative descriptive method. The focus of this research refers to delivery service service strategies, both those being implemented by Pos Indonesia and strategies recommended through SWOT analysis according to the conditions of PT Pos Indonesia. Based on the research carried out, it can be seen that the service system implemented at PT Pos Indonesia (Persero) Makassar City Branch is sufficient to meet service standards and is carried out well. The strategy being implemented by Pos Indonesia is carrying out promotions using current modern technology, developing service products according to customer desires, maintaining customer loyalty by maintaining trust and always being trusted and upholding a friendly, polite and disciplined attitude. Through these strategies, it can be seen that Pos Indonesia is able to compete and survive amidst the current flow of business competition. Then, based on the analysis of the IFAS and EFAS tables, it was found that the company's position was in the 1st quadrant, where Pos had great strength so that it could take advantage of existing opportunities.
Evaluasi Pelaksanaan Program Perlindungan Konsumen Di Dinas Perdagangan Kota Makassar Samben, Cristina Mercy; Juharni, Juharni; Zainal, Nining Haslinda
Publician: Journal of Public Service, Public Policy, and Administrastion Vol. 2 No. 2 (2023): PUBLICIAN: Journal of Public Service, Public Policy, and Administrastion, Juli
Publisher : Program Studi Administrasi Negara Universitas Bosowa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56326/jp.v2i2.4126

Abstract

Penelitian bertujuan untuk melihat sejauh mana pelaksanan program perlindungan konsumen di Dinas Perdagangan Kota Makassar. Informan dalam penelitian ini terdiri dari pegawai bidang Perlindungan konsumen. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif. Data penelitian ini diperoleh melalui hasil observasi, wawancara dan dokumentasi. Hasil penelitian ditemukan bahwa menunjukan peran Dinas Perdagangan Kota Makassar dalam program perlindungi konsumen dengan melakukan pembinaan berupa sosialisasi, penyuluhan dan pengawasan terhadap pelaku usaha dan juga konsumen. Hasil dari pelaksanaan program perlindungan konsumen yaitu adanya hambatan yang dialami Dinas Perdagangan kota Makassar dalam melindungi konsumen adalah kurangnya Sumber Daya Manusia dalam melaksanakan kegiatan seperti turun kelapangan melakukan kegiatan pengawasan harga barang dan alat UTTP kepada pelaku usaha dan ketidakpatuhan pelaku usaha serta konsumen dalam menghadiri undangan melakukan sidang jika ada pengaduan menyelesaikan perkara dalam bidang BPSK dan juga dalam pengawasan pelaksanaan Program perlindungan konsumen di dinas perdagangan kota Makassar menunjukkan bahwa pemerintah dinas perdagangan hanya berfokus terhadap pengawasan dijalankan secara tidak langsung. Pengawasan tidak langsung juga perlu dilakukan mengingat keterbatasan dalam hal mengawasi, jika hanya dilakukan oleh satu pihak tertentu. Mengingat keterbatasan jika harus melakukan seluruh pengawasan terhadap perdagangan sebagai pelaku usaha dan konsumen yaitu masyarakat sebagai pengguna produk di kota Makassar yang bersumber dari laporan-laporan seperti menunggu surat ataupun pengaduan dari masyarakat yang merasa dirugikan serta pelaku usaha namun juga perlu pengawasan secara langsung terhadap pelaku usaha yang melanggar aturan dalam berjualan. The research aims to see the extent to which consumer protection programs are implemented at the Makassar City Trade and Trade Department. The informants in this research consisted of employees in the consumer protection sector. This research uses qualitative research methods with a descriptive approach. This research data was obtained through observations, interviews and documentation. The research results were found to show the role of the Makassar City Trade Service in consumer protection programs by conducting training in the form of socialization, counseling and supervision of business actors and consumers. The result of the implementation of the consumer protection program is that there are obstacles experienced by the Makassar City Trade Service in protecting consumers, namely the lack of Human Resources in carrying out activities such as going out to work. monitoring activities regarding the prices of UTTP goods and equipment for business actors and non-compliance between business actors and consumers in attending invitations to conduct court hearings if there are complaints in resolving cases in the BPSK field and also in supervising the implementation of the consumer protection program at the Makassar city trade department, it shows that the government trade department only focuses on supervision which is carried out indirectly. Indirect supervision also needs to be carried out considering the limitations in terms of monitoring, if it is only carried out by one particular party. Recognize limitations if you have to carry out all monitoring of trade as business actors and consumers, namely as users of products in the city of Makassar which originate from reports such as waiting for letters or complaints from people who feel disadvantaged and business actors also need direct supervision of business actors who violate the rules in selling.
Co-Authors Abdul Rauf Abdullah Umar, Abdullah Abdullah, Nursanti Abjan, Kadar Ada, Renzo Kalvien Palino Adi Sumandiyar Adoi, Armet Mexi Melser Afrisal, Ade ferry Ananda Putra Tanggu Mara, Andry Anas, Ali Andi Muhibuddin, Andi Andi Rasyid Pananrangi Andi, Melani Annisa Annisa Ansyar, Ansyar Aras Syazili Aris, Muhammad Arisona, Y. Armawaty, Armawaty Asapa, Andi Faradhiba Dwi Julianti Azmi, Chaerul B. Talebe, Yusnaini Bakti Nur Ismuhajaroh Clarisa, Deby Congge, Umar Delly Mustafa Erna Rusliana Muhamad Saleh Fadhiel, Muhammad Ihsan Gani Jawak Gusti Rusmayadi Hamidin Rasulu Hardiyanti, Andi Herianto Herianto Ibrahim Rahmat Ikbal Marus, Ikbal Ilham, Muh. Ishak, Safira Ismail, Imran Jonatan, Silvester Kadir, Imam Algazali Kalampung, Stephanie M. Kasmudin Mustapa Kemesrar, Mikel Kurra, Titus Labenua, Rusmawati Langai, Bambang Fredrickus Leha, Alicia W M. Irfan M. Irfan, M. Irfan M. Mustafa, Ikrima Malan, Sudirto Margono, M. Tirta Marina S, Dian Mochaimin, Muhammad Rofik Muallim, Ahmad Hamdan Muchdar, Fatma Muhammad Irfan Musfiani, Musfiani H.R Musfirah, Andi N. Abdullah Nababan, Endang Mayjela Enjelika Naen, Leonardo Konstantin Resy Nasser, Andi Pangeran Nebore, Esau Petramanti, Petramanti Putra, Sahbarsan Eka Rahim, Amirudin Rahman, Nurauliah Raihani Wahdah Rambe, Mikhael Wesley Rasjid, Sukmawaty Reliubun, Sasa Zainudin Ressa, Nurmiyati Ridho, Muhmmad Rosnani Rosnani Rovina Ruslami, Rovina Samadan, Gamal M Samben, Cristina Mercy Sani, A. Ardin Sennang, Indo Siti Fatimah Suaib, Muh. Ridha Suryani Suryani Su’udin, Muskira Syahnul Sardi Titaheluw Syamsu, Dewiana Syamsuddin Maldun Syamsul Bahri Syuaib, Muh. Ridha Tamaulina Br Sembiring Tamrin Tamrin Tompo, Natsir Wachid, Choiruddin Wahyu Alfishahrin. T, Wahyu Wahyuni, Angraeni Sri Hanifa WAODE MUNAENI wulansari, angela Yakub Yakub, Yakub Yuliana Yuliana Yusuf, Masri Zainal, Nining Haslinda