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All Journal Jurnal Teknik Kimia USU Al-Risalah : Jurnal Imu Syariah dan Hukum Jurnal Berita Sosial Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal SPORTIF : Jurnal Penelitian Pembelajaran Journal of Sylva Indonesiana Jurnal Speed (Sport, Physical Education, Empowerment) Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Indonesian Journal of Anesthesiology and Reanimation (IJAR) UNES Journal of Swara Justisia PROFICIO: Jurnal Pengabdian Masyarakat Indo-MathEdu Intellectuals Journal Jurnal Citra Pendidikan Teknika STTKD: : Jurnal Teknik, Elektronik, Engine Indonesian Journal of Research and Educational Review (IJRER) Jurnal Teknik Kimia USU Economic Reviews Journal Jurnal Citra Pendidikan Anak Indonesian Journal of Physical Activity Konsumen & Konsumsi: Jurnal Manajemen (KKJM) Jurnal Kecerdasan Buatan dan Teknologi Informasi Mammiri: Jurnal Pengabdian Masyarakat JIS Galen: Jurnal Ilmu Farmasi dan Kesehatan Jurnal Citra Pendidikan Indonesian Journal of Social Science and Education Jurnal Publikasi Manajemen Informatika
Irvan
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HUBUNGAN KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH DI BANK BCA SYARIAH: HUBUNGAN KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH DI BANK BCA SYARIAH Boma Jonaldy Tanjung; Irvan
Jurnal Publikasi Manajemen Informatika Vol. 1 No. 1 (2022): JANUARI : JURNAL PUBLIKASI MANAJEMEN INFORMATIKA
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupumi.v1i1.249

Abstract

The implementation of the quality of services provided to customer satisfaction and response at BCA Syariah is examined in depth with the research method used is data collection which is directly observed by researchers with probability sampling and quantitative techniques. This research was conducted since June 2020 by working directly at Bank BCA Syariah. There is a strong relationship between service quality of 20.52 so that the level of satisfaction can increase positively and is influenced by the amount of customer service at BCA Syariah. The contribution made between the influence of service quality and customer satisfaction is 42.4%. This can have a positive impact and a big impact on BCA Syariah and the customers themselves. So that a good quality service provided by BCA Syariah to BCA Syariah customers will give a positive response and satisfaction for BCA Syariah customers. Utilizing human resources so that they are sufficiently knowledgeable and proficient in explaining a product, training can be held to help improve quality.
Co-Authors A. Febi Irawati Abdul Halim Agus Sutriawan Ahmad Hisyam Pulungan ahmad yani Al Fath, Muhammad Thoriq Alamsyah, Nur Fadly Ali Mulyanto Alifiah Aisyah Biyni Alweni Khoiriyah Lubis Amelia, Reny Elvira Amiruddin Andi Sahrul Jahrir Andi zulfiansyah mappamadeng Andryawan Angellice Arfanda, Poppy Elisano Arimbi Aris Siregar Astrid Fauzia Dewinta Azka, Nawalul Azrah, Nurhikmah Baehaki, Ahmad Bambang Trisakti Bani, Okta Barus, Arif Kurniawan Basyuni, M Boma Jonaldy Tanjung Bs, Nurul Ainun Butsiarah Dalimunthe, Yulia Agustina Dana Sembiring, Surya Destanul Aulia, Destanul Doddy Tavianto Fajrin, Muhammad Nur Fatimah Firmansyah, Alif Hilmiatus Sahla Hudain, Muh. Adnan Ichsania, Nurul Indra Surya, Indra Irwin Itchika Sivaipram Johannes Siregar Juhanis Julia Syahriani Hasibuan M Imran Hasanuddin Meutia Nauly Muh. Adnan Muhammad Akbar Syafruddin Muhammad Kamal Musthofa, Luthfi Nasution, Juan Akmal Novita Sari Sihombing, Dewi Nurussyariah Nurzainah Ginting Panjaitan, Budi Sastra Ramlah Rayhan Nouvalya Reza Widianto Sudjud Rizka Amelia Rosdanelli Hasibuan Rusadi, Rahmat Agung Ruslan Ruslan Abdul Gani Rusli, Muhammad Apriliyansyah Pratama Rustan, Muhammad Iqbal Sakaruddin Mandjarreki Sidabutar, Rivaldi Sinaga, Mersi Suriani Sitompul, Desi Berliana Stephanie Angel King Sufitriyono, Sufitriyono Sukamto, Anto Susi Delmiati Suwardi Toni Tulus Usman, Arifuddin Vandria Alamsyah WIDIANTO Wulandari, Ririn Mamiek Yani, Ahmad Zakaria, M. Rifqy Zakaria, Rifqy