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Trust Transfer in Social Commerce: The Role of Platform Trust and Seller Trust in Shaping Consumer Behavior in Indonesia Dede Suleman; Wiwin Wianti; Devy Sofyanty; Raden Ati Haryati; Nurzalinar Joesah; Lukman Hakim
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i4.6598

Abstract

This study aims to analyze the mechanism of trust transfer in social commerce in Indonesia by examining the influence of trust in the platform and trust in the seller on purchase intention. Based on Trust Transfer Theory, this study develops a model explaining how platform trust transfers to seller trust and influences purchase intention. Data were collected through a survey of 318 consumers who had transacted through social commerce platforms between December 2025 and January 2026. The analysis was conducted using Structural Equation Modeling based on Partial Least Squares. The results show that trust in the platform has a positive and significant effect on trust in the seller. Trust in the seller is proven to be a major determinant of purchase intention and partially mediates the relationship between trust in the platform and purchase intention. The indirect effect through trust in the seller is greater than the direct effect of trust in the platform. These findings confirm that in Indonesian social commerce, the formation of interpersonal trust is a key mechanism linking institutional trust to purchasing behavior.  
Pandemi Covid-19 Pengaruhnya Terhadap Manajemen Perubahan dan Inovasi Nurzalinar Joesah
Jurnal Administrasi Bisnis Vol. 1 No. 2 (2021): November 2021
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/jab.v1i2.660

Abstract

Saat revolusi industry 4.0 diperlukan adanya perubahan manajemen dimana masing –masing organisasi bisnis untuk dipaksa berubah secara manajemen dan operasional. Jika dikaitkan masa pandemik COVID 19,  berbagai aturan dikeluarkan pemerintah, termasuk aturan  kerja, belajar, dan berdoa di rumah, disebut work from home. kepemimpinan mengalami perubahan yang tadinya bekerja langsung bertemu antara pemimpin dan pekerja namun sekarang terpaksa bekerja dari rumah atau secara online. Sebagian besar organisasi bisnis yang bisa beradapatasi dengan cara memilih berbisnis dengan secara online. Salah satu pemicu adanya krisis ekonomi, tetapi yang paling terasa melanda pada industri jasa dimana adanya Pemutusan Hubungan Kerja atau PHK. Adanya ketimpangan sosial dan ekonomi di masyarakat baik perorangan juga dikumpulan, yang berkaitan hubungan pekerjaan, baik pimpinan dan bawahan harus mampu bersinergi untuk secara bersama menghadapai masalah Pandemi COVID 19 untuk mendapatkan jalan keluarnya. Penelitian ini menggunakan metode kualitatif untuk menjelaskan perubahan manajemen dalam kondisi pandemi COVID-19. Analisis yang digunakan didasarkan pada studi literatur terkait untuk mengubah manajemen dalam pandemi COVID-19
Pengaruh Beban Kerja dan Stres Kerja Terhadap Kinerja Pegawai pada Biro Pembangunan dan Lingkungan Hidup Pemprov DKI Jakarta: The Effect of Workload and Work Stress on the Performance of Employees of the Development and Environment Bureau of the DKI Jakarta Provincial Government Nur Rahma Dina; Nurzalinar Joesah; Supriatin Supriatin
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 3 (2026): Juni 2026 - Agustus 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i3.386

Abstract

The research was conducted at the DKI Jakarta Provincial Government's Development and Environment Bureau with the aim of assessing the relationship between workload and job stress on employee performance. The approach applied was a quantitative method using statistical tools. The research data came from primary data, while the sample determination used a saturation technique. The analysis stages involved descriptive, data quality assessment, classical assumption testing, hypothesis testing, and calculating the coefficient of determination. The results of the analysis indicated that both workload and job stress partially contributed a significant impact on employee performance, as evidenced by the value (Sig.) of 0.002 for workload and 0.032 for job stress, both of which were smaller than 0.05. Furthermore, the results of the simultaneous analysis also confirmed a significant effect, indicated by the F value of 0.002. Based on this, it was concluded that the workload (X1) and job stress (X2) variables had a significant positive impact on employee performance (Y), both individually and combined, because the value (Sig.) of both met the criteria ≤ 0.05.