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All Journal PROCESSOR Jurnal Ilmiah Sistem Informasi, Teknologi Informasi dan Sistem Komputer Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing) SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal teknologi Kesehatan Borneo Bharanomics JUSTIAN - Jurnal Sistem Informasi Akuntansi International Journal of Science and Society (IJSOC) Gema Kesehatan Indonesian Journal of Islamic Counseling Karimah Tauhid Jurnal Pengabdian Masyarakat Kesehatan Indonesia Lunggi Journal JEBD Jurnal Armada Pendidikan Proceeding International Health Conference Portal Riset dan Inovasi Sistem Perangkat Lunak Journal Of Computer Engineering And Information Technology Jurnal Penelitian Keperawatan Media Gizi Khatulistiwa Amaluna: Jurnal Pengabdian Masyarakat
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Journal : SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri

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Perencanaan Rute dan Kecepatan AGV pada Sistem Pergudangan Menggunakan Algoritma Ant Colony Optimization Desi; Arpan Efendi; Renilalili
SAINTEK : Jurnal Ilmiah Sains dan Teknologi Industri Vol. 3 No. 2 (2019): JISTIN Vol 3 No 2
Publisher : Universitas Katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/saintek.v3i2.115

Abstract

The problem in this study is how to improve the quality of customer service CV. Sinar Jaya Agung with servqual method and quality function deployment with the aim to find out consumer perceptions with the servqual method, to determine the servqual gap value between consumer perceptions and expectations, and to improve service quality according to the needs and desires of consumers by using the quality function deployment method. The results of this study indicate that the higher the value of customer satisfaction performance, the higher the level of consumer perceptions of attributes by respondents, the value of servqual gap obtained the highest value of 0.35 on the attributes of employees having competence and professional in serving customers. Thus it can be interpreted that the quality of customer service provided can be said to be good. The results of testing the quality function deployment show that to improve service quality according to the needs and desires of consumers, the company must make several improvements, including: the location of the company must be easily accessible to consumers, provision of cleaning checklists, routine training to employees, and good service from employees to consumers.
Co-Authors Abim Nurrochim Anggriani, Nessy Arpan Efendi Ayu Rafiony Balafif, Mohammad Della Oktapiani Didik Hariyadi Ella Andini Br Ginting Elyonae Vigren Telehala Eri Bayu Pratama, Eri Bayu Fransiska Ameliati Riska Gaol, Friska Haliani L. Gita Juliani Hardayani, Yorry Ika Wijayanti Iman Jaladri Ismi Trihardiani Ita Margaretta Br Tarigan Jaladri, Iman Janita, Arsya Putri Jelian Joan Minata Haumahu Jurianto Gambir Kristiana Yulianingsih Lola Andini M. Aziz Anwar Martinus Ginting Mellysa Norayana Siregar Muhammad Asrul Sultan Muhammad Asyura Muhammad Qadaruddin Mulyanita Mutiara Damarani Nasiha Near Anggreini Hesti Noviana Niko Novianto Niswatul Akhyari Nopriantini Novita Sari Nuraini Nuralita, Suci Nurhakki Nurhakki Nurjanah Oliver Dwiandra Arijuato Pertiwi, Desi Bunga Rahmasari, Anggraeni Ratna Anzani Renilalili Reza, Mochamad Rezki, Muhammad Rizki Rizki Suwanda Sabila Oktadiya Putri Sampoerno Sri Intan, Shela Sri Suwartiningsih Sugiarto, Marchus Sukma Catri Rahmaniati Sulpensius Rido Sumarlin suratman Tiara Anggraini Widyana Lakshmi Puspita Wiwik Sundari Yanuarti Pertika Yanuarti Petrika Yati, Umi Yemie Kharniawati Yuli Nurhayati Yulia Angrainy Zainal, Zaid