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All Journal Saintika Medika: Jurnal Ilmu Kesehatan dan Kedokteran Keluarga. Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Pembelajaran Fisika Jurnal Pembahsi (Pembelajaran Bahasa Dan Sastra Indonesia) Journal AL-MUDARRIS As-Syar'i : Jurnal Bimbingan & Konseling Keluarga Jurnal Manajemen Bisnis Eka Prasetya Language and Education Journal Kognitif: Jurnal Riset HOTS Pendidikan Matematika Jurnal Pendidikan Dasar dan Sosial Humaniora Jurnal Dedikasia : Jurnal Pengabdian Masyarakat Jurnal Kabar Masyarakat Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam Journal of Management and Innovation Entrepreneurship (JMIE) Cendikia Pendidikan Jurnal Ilmu Komunikasi dan Sosial Politik Prosiding Seminar Hukum Aktual Fakultas Hukum Universitas Islam Indonesia Jurnal As-Syar’i: Jurnal Bimbingan & Konseling Keluarga Jurnal Penelitian Progresif (JPP) Jurnal Pengabdian Masyarakat Indonesia (JPMI) Jurnal Intelek Insan Cendikia Tamilis Synex: Multidimensional Collaboration SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Jurnal Ilmu Komunikasi dan Sosial Politik

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Reformasi Birokrasi Dalam Kualitas Pelayanan Publik: Suatu Tinjauan Literatur Zahwa Alia Putri; Silvia, Silvia; Siti Nur Aisyah; Viola Nofrilia; Jumiati, Jumiati; Boni Saputra
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 2 No. 4 (2025): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v2i4.2594

Abstract

This study aims to analyze the effectiveness of bureaucratic reform in improving the quality of public services in Indonesia through a literature review approach. This study examines selected scientific articles from the last ten years that discuss various aspects of bureaucratic reform, including service efficiency, transparency, accountability, citizen satisfaction, and the role of digitalization.The findings reveal that bureaucratic reform has positively impacted service acceleration, public trust enhancement, and the adoption of information technologies such as e-government. Nevertheless, implementation still faces challenges such as bureaucratic resistance, limited funding, and lack of inter-agency coordination. This study recommends strengthening leadership, enhancing bureaucratic human resources, increasing public participation, and fostering cross-sector policy synergy to support sustainable bureaucratic reform.
Co-Authors Abdul Azis Acep Rahmat Agato Arjuna Putra Gulo Akhmad Rifqi Ramadhani Alvi Nur Ilmi Amelia Sholeha Ananda Salsabillah Zahra Arif Mubarok Arita Marini Aulia Khairunnisa Siregar Azka Zain Muhaimin Al Anwari Bayu Teta Boni Saputra Fadhia Bimala Nur Insani Hanina Syarifah Hendri Sucipto Hesty Widiastuty Irzan Jingga Rahma Aliya Jumiati Jumiati Jusni Wati Zai Litha Ayu Ningsih Lutfi Rasyad Marcellino Adi Saputra Melati, Ria Miftahurrahmah Miftahurrahmah, Miftahurrahmah Mohamad Badrun Zaman Mohammad Afrizal Miradji Muhammad Hafizuddin Munthe, Ni'matul Ulya Nanda, Meutia Nengah Maharta Ni’matul Huda Nuratika Pasaribu Nuri Jamilah Fitriani Nurul Hidayah Nurul Indah Nasution Paulina Besty Fortinasari Puspa Indah Utami Rahman, Arief Aulia Rama Wijaya Abdul Rozak Rohmat Widiyanto Rorong, Michael Jibrael Rusmadi Awza Sabarun Sianipar, Bistok Silvia Silvia Silviana Anggraini Ardhya Putri Sinta Ria Sjaharani Permatasari Waluyo Sri Wahyuningsih Tasya Putri Rahayu Viola Nofrilia Wayan Suana Wigati Sunarsih Yessi Fitriani Yuri Hamidah Zahwa Alia Putri Zulfa Ahmad Kurniawan