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All Journal Journal of Economics, Business, & Accountancy Ventura Neo-Bis Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Scientific Journal of Reflection : Economic, Accounting, Management and Business SEIKO : Journal of Management & Business NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jurnal Pendidikan Ekonomi (JURKAMI) EQIEN - JURNAL EKONOMI DAN BISNIS Jurnal Ilmiah Edunomika (JIE) Dialektika: Jurnal Ekonomi dan Ilmu Sosial Revitalisasi : Jurnal Ilmu Manajemen Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal E-Bis: Ekonomi Bisnis BUDGETING : Journal of Business, Management and Accounting Journal of Management and Bussines (JOMB) Journal of Management - Small and Medium Enterprises (SME's) Nusantara Science and Technology Proceedings Journal of Applied Business, Taxation and Economics Reseach Jurnal Ekonomi dan Bisnis Digital (MINISTAL) East Asian Journal of Multidisciplinary Research (EAJMR) MES Management Journal Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Ekbis (Ekonomi & Bisnis) Jurnal Kabar Masyarakat Jurnal Informasi Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Indonesia Sejahtera Jurnal Pelayanan Hubungan Masyarakat RESLAJ: Religion Education Social Laa Roiba Journal International Journal of Economics and Management Sciences Digital Innovation : International Journal Of Management Epaper Bisnis: International Journal Entrepreneurship and Management Masyarakat Mandiri: Jurnal Pengabdian Dan Pembangunan Lokal Global Management: International Journal of Management Science and Entrepreneurship
Mei Retno Adiwaty
Program Studi Manajemen, Fakultas Ekonomi Dan Bisnis, Universitas Pembangunan Nasional “Veteran” Jawa Timur
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Other

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The Effect of Work Environment and Workload on Employee Job Satisfaction in the Operational Logistics Division of Pos Indonesia, Surabaya Main Branch Mohamad Samsul Reza; Mei Retno Adiwati
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 4 (2025): November: International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i4.432

Abstract

This research investigates the impact of the work environment and workload on job satisfaction among employees in the Operational Logistics Division at Pos Indonesia, Surabaya Main Branch. A quantitative method was applied with a total of 45 respondents selected through a saturated sampling technique. Data were obtained using interviews, questionnaires, and observations based on a Likert scale, and analyzed using Partial Least Square (PLS). The results reveal that the work environment has a positive and significant effect on job satisfaction, while workload has a negative and significant effect. These findings indicate that an improved work environment increases employee job satisfaction, whereas higher workloads tend to decrease it.
The Impact of Workload and Work Environment on Outsourcing Workers' Job Satisfaction at PDAM Surya Sembada Surabaya's Pelayanan Teknis Timur Division Rifqi Salwa Andhika; Mei Retno Adiwati
Digital Innovation : International Journal of Management Vol. 2 No. 4 (2025): Digital Innovation : International Journal of Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/digitalinnovation.v2i4.585

Abstract

This study examines job satisfaction among outsourcing employees in the Pelayanan Teknis Timur (PTT) Division of PDAM Surya Sembada Surabaya, with particular attention to the effects of workload and work environment. PDAM Surya Sembada Surabaya, a company specializing in the processing and distribution of clean water in Surabaya, frequently encounters job dissatisfaction attributed to excessive workload and suboptimal work conditions. A quantitative research design was implemented, utilizing structural equation modeling (SEM) with SmartPLS software for data analysis. Saturated sampling was applied, resulting in a sample of 57 respondents. The findings indicate that increased workload tends to reduce job satisfaction, while improvements in the work environment are associated with higher job satisfaction.
Co-Authors Achila Maharani Adella Ratna Nur Dianti Afrizal Fikri Anugrah Agung Baktiar Ramdhani Ahmad Almahdi Andrew Baihaqi Firdaus Angelina Kencana Putri Anggraeni, Natasya Anggraini, Ersa Falevi Anjar Dewi Astami Anjelina Sugianti Arina Manasikana Ayundha Evanthi Baharudin Amin, Muhammad Arya Bino Bembi Awal Bintang Nur Machmuda Danial Fariz Dau Khusnul Nadhiroh Denis Eka Isrofah Dewi Puji Arofah Endang Iryanti Fadilla Mulyasari Fajria Ramadani Gendut Sukarno Ignatia Martha Hendrati Indharwan, Ilham Izzatun Nisa’ Khaidar Albasari Khumairoh, Dini Nur Kirana Aurelia Julianne Maharani Lia Nirawati M. Oktaviansyah Gusti Pratama Maharani Huzaema Maharani, Devi Meisya Rahmatia Zefania Mohamad Samsul Reza Naila Aisyah Putri Nuruni Ika Kusuma Wardani Putra Febria Rakhmadian Putri Ade Cahyanti Rahmadani Farhansyah Raynaldy Rizky Rahmawan Renaldi Yayang Gustara Reygita Arintya Ayu Pramesti Rifqi Salwa Andhika Shofiyana Futri Sri Mulyaningsih Sufi Hamzah F Syifananda Putri Fianta Winata, Karina Sanggraeini Kusuma Yohanita Indraningrum Yolanda Irfania Yusuf Fadhilah Yuyun Septiani Yuzril Ihza Alfani Maulana Zaky Alfian Virady Zumrotul Fitriyah Zumrotul Fitriyah Zumrotul Fitriyah, Zumrotul