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All Journal Jurnal Manajemen Resort dan Leisure Jurnal Pendidikan Ilmu Sosial Tourism & Hospitality Essentials Journal EDUKASI Tourism Scientific Journal ADHKI: Journal of Islamic Family Law SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Jurnal Sosiologi Agama Indonesia (JSAI) Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Jurnal Ilmiah Agribios Hydrogen: Jurnal Kependidikan Kimia The Journal Gastronomy Tourism Jurnal Pijar MIPA Jurnal Mekar Jurnal Pengabdian West Science Jurnal Solusi Masyarakat (JSM) Studia Islamika Journal of Politics, Governance and Administration
Taufik Abdullah
Universitas Pendidikan Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

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Journal : Tourism

 1 
PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN PENUMPANG DIBANDARA HUSEIN SASTRANEGARA Siswhara, Gita; Abdullah, Taufik; Karina, Fauzia Dwisti
THE Journal : Tourism and Hospitality Essentials Journal Vol 6, No 1 (2016)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v6i1.2011

Abstract

Tourism is one of industries that is growing quite rapidly and cannot be separated from the roles of other sectors. One of those sectors is transportation. Air transportation service, as the most important transportation, needs assistance from airport that has one of tourism elements which is accessibility. One of the airports in Indonesia, which is Husein Sastranegara Bandung airport, always faces increase in the number of passengers in every year which cause over capacity. It makes PT Angkasa Pura II, as the maintainer of the airport, receive many complaints from the passengers. Those complaints will affect the passengers’ satisfaction. In order to decrease service failure, the airport management applies service recovery in the form of actions, efforts, or process to increase passengers satisfaction. In this study, service recovery that consists of procedural justice, interactive justice and outcome justice. In the other hand, passengers satisfaction which is obtained from the comparison result between the performance perceived by the passengers (perceived) and the passengers’ expectation (expected).The population of respondents in this study is 100 passengers who have ever made complaints and received service recovery at Husein Sastranegara airport. The method used in this study is descriptive- explanatory method with less than a year length of research (cross sectional method). The data analysis and hypothesis test technique used in this study is multiple linear regression. The purposes of this study are to gain and/or get the result about passengers satisfaction towards service recovery. The result of this study shows that the entire dimension of service recovery has significant influence towards passengers satisfaction.
PENGARUH PROGRAM GREEN HOTEL TERHADAP KEPUTUSAN MENGINAP TAMU DI THE ROYALE KRAKATAU HOTEL CILEGON BANTEN Abdullah, Taufik; Pebriyanti, Kiki
THE Journal : Tourism and Hospitality Essentials Journal Vol 6, No 1 (2016)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v6i1.2013

Abstract

Tourism is an industry that is considered promising is helping the economy and prosperity of a country. There are many things that support tourism, a sector that is important in the means of accomodation. There are several accomodation facilities such as travel agent, hotels and restaurants. Hotel is one property which is important for travelers to stay. Nowdays, competition among hotel industries is very high. There are a lot of hotel that have proven strategies in marketing their hotels. The Royale Krakatau is one of hotels which located in Cilegon, Banten area. The royale krakatau hotel is a hotel that has been existing for a long time, was originally only in the form of a guest house, and now it has become a 4 star hotel. Although the royale krakatau hotel has been existing for a long time, the available facilities are not less complete than other hotels. The royale krakatau hotel does various methods to compete than other hotels in order to enhance guest staying decision. One of them is by using green hotel program. Green hotel is a strategy in which the implementation of thie program considers several things such as clean, green, and well-organized environment concept. Green hotel is x variable in this study which consist of recyled materials, recyclable, Low-polluting and energy saving. The depend variable in this study is a decision to stay which consist of product selection, brand selection, visit time, total purchases and payment method. This reserch is descriptive verification, and sampling method is obtained from 100 respondent of FIT guest who stay at The Royale Krakatau Hotel Cilegon. The used technique of data analysis and hypothesis testing is multiple regression analysis. The result showed that the positive influances between hotel program an decison to stay at The Royale Krakatau Hotel Cilegon.
ANALISIS PENGARUH CUSTOMER SERVICE EXPERIENCE TERHADAP BEHAVIOR INTENTIONS (Survei pada Wisatawan Sebagai Tamu Individu yang Menginap di Sheraton Mustika Yogyakarta Resort and Spa) Syahid, Kendid; Andari, Rini; Abdullah, Taufik
THE Journal : Tourism and Hospitality Essentials Journal Vol 4, No 2 (2014)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v4i2.1989

Abstract

Sheraton Mustika Yogyakarta Resort and Spa strive to provide good service to the‘’in touch’’ service oriented so that guests experience a memorable service. In order to get the guests who willing to stay longer, recommending and repurchasing, then Sheraton Mustika Yogyakarta conduct stratergi namely Star Customer Experience. The purpose of this research is to describe the customer service experience as the independent variable (X), describe of behavior intentions as the dependent variable (Y) and analyze the effect of customer service experience towards behavior intentions. The method used in this research is descriptive and verification due to this research is conducted less than one year so this research is a cross-sectional method. The sampling technique used is systematic random sampling with a sample of 100 first-timer guests. The data analysis technique used is multiple regression. The results showed that the highest score in customer service experience is the sub-variables for the assessment of empathy while the lowest is recognition. The highest valuation for the variables dimensions of behavior intentions is repurchasing intention while dimension of willingness to recommend is the lowest. Simultaneously customer service experience significantly influence on behavior intentions.
Pengaruh Perceived Quality Terhadap Kepuasan Pengunjung di Museum Mandala Wangsit Siliwangi Suryani, Cynthiawati Suci; Andari, Rini; Taufik, Abdullah
THE Journal : Tourism and Hospitality Essentials Journal Vol 8, No 2 (2018)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v8i2.13741

Abstract

This study aims to determine and analyze the factors that affect Perceived Quality in Mandala Wangsit Silliwangi Museum. Mandala Wangsit Siliwangi Museum is one of the tourist destinations in Bandung with the theme of history museum in Bandung city visited by both domestic tourists and foreign tourists. Based on data acquisition, it is known that the visit to Mandala Wangsit Siliwangi Museum has decreased, even in 2016 2017 there was a very drastic decrease of visit. One of the factors that caused the decrease of the visit was due to the low Satisfaction of tourists at Mandala Wangsit Siliwangi Museum. Visitor Satisfaction is one of the important aspects of tourist destinations. In this study, the independent variable (X) used is Perceived Quality which consists of Service Interaction, Service Evidence, Product Functionality and Product Enrichment. The dependent variable (Y) used is Visitor Satisfaction. The type of this research is descriptive verification. The method used is a survey using systematic random sampling technique with the number of respondents as much as 100 respondents who visited the Mandala Wangsit Siliwangi Museum. Data analysis technique and hypothesis test used is Multiple Regression. The results showed that Perceived Quality gives a significant influence on visitor satisfaction. The biggest influence on visitor Satisfaction at Mandala Wangsit Siliwangi Museum is Service Interaction. The lowest effect on the visiting decision is Product Enrichment; this aspect needs to be improved in activity on Product Enrichment.
Penilaian Wisatawan akan Atribut Pariwisata di Kota Batu Abdullah, Taufik
THE Journal : Tourism and Hospitality Essentials Journal Vol 7, No 2 (2017)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v7i2.9015

Abstract

Batu City is one of the famous tourist destinations in Indonesia and has many tourism potentials. From 2011 to 2015 data on the number of domestic tourists who came to Batu City are fluctuated and leads to decline. Based on this phenomenon, this study was conducted. This study aimed to do the tourists’ assessment about tourism attributes in Batu City. This study is descriptive and qualitative. The number of respondents is 100 respondents who are domestic tourists in Batu City. The result of this study is hospitality attribute in Batu City got the highest average score among other attributes. Hopefully, this study could be a description for tourism stake holder in Indonesia especially Batu City to decide steps for planning tourism in the future.
PENGARUH ATMOSPHERIC EXPERIENCES TERHADAP LOYALITAS PELANGGAN DI THE RESTAURANT PADMA HOTEL BANDUNG Soniawati, Nita; Abdullah, Taufik
THE Journal : Tourism and Hospitality Essentials Journal Vol 6, No 2 (2016)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v6i2.5517

Abstract

The tourism and hospitality industry is growing rapidly. This notion has led to a tight competition among the industry. To survive the competition, many industries have tried hard to keep the customers' loyalty because acquiring the new customer is even harder than maintaining the loyal customers. Padma Hotel Bandung has operated a restaurant. However, the data showed that there was a 6.1% decrease on the number of tourist who dined in there. This study aims to examine the influence of atmospheric experiences of the customer loyalty. The sample size was 100 respondents who were the members of Padma Privilege Dining Club. The data were analyzed by multiple linear regression techniques. The independent variable of this research was the atmospheric experience of the restaurant that consisted of ambience, interaction, and design as the dimensions. Furthermore, the dependent variable of this research was the customer loyalty. The result showed that the interaction as the atmospheric experience variable got the highest rating score. However, the ambience dimension was at the lowest position. Finally, it was concluded that the atmospheric experience had a positive influence to the customer loyalty.
E-WoM: Pengaruhnya terhadap Keputusan Pembelian Tamu Restoran di Bandung Utara Firdaus, Taufansyah; Abdullah, Taufik
THE Journal : Tourism and Hospitality Essentials Journal Vol 7, No 1 (2017)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v7i1.6843

Abstract

The Development of information and technology has entered various elements of life, including human lifestyle when visiting restaurants. Some trends in the younger generation when visiting restaurants in Bandung, they often check in on social media, take selfie pictures with the interior design of the restaurant as the background, and the most common activity is taking photo of food or beverage products of the restaurant. furthermore, they upload the pictures to various social media. If referring to the literature, these activities could be classified as electronic word of mouth (e-WOM). The purpose of this study was to determine the role of e-word of mouth to increase the purchasing decision of restaurants in North Bandung. This is an explanatory study. The population in this study were restaurant’s customers in North Bandung so that the population was infinite. Thus the sampling technique used was quota sampling technique with a target of 100 respondents. The Data analysis technique used is multiple regression analysis. This research is expected to be an input for providers of food service business, particularly restaurants for consideration in conducting marketing activities in order to increase the sales of food and drink. The results of this research that there is a significant influence of the e-word of mouth on restaurant’s customers purchase decision in North Bandung.
Co-Authors Absor, Ikhlasul Abu Bakar, Muhammad Bin Adellia, Tabitha Putri Agim Abdul Hakim Agus Sudono, Agus Ahmad Faishal, Ahmad ALUH NIKMATULLAH Aprianti, Sri Asyifa, Fitri Nur Athifah Mufidah Azizah, Wala Azwaruddin, Azwaruddin Azwarudin BOBBY RAHMAN, BOBBY Dermawan, Dermawan Fadillah, Fira Husnah Fauzia Dwisti Karina, Fauzia Dwisti Febrilia, Baiq Rika Ayu Firdaus, M Adi Fitri Nur Asyifa Fitri, Rahmawati Gita Siswhara Jufri, Afifah Farida Karim, Kodrat Hi Kendid Syahid, Kendid Kiki Pebriyanti, Kiki Lili Adi Wibowo M Yahya M. Rizwan Muhammad Bin Abubakar Mulyadi Mulyadi Muzaffarsyah, Teuku Nadiera Putri Ellyana Naidi Faisal, Naidi Nurriyati, Ratih Putri, Dwi Noorma Raden Mohamad Herdian Bhakti Rahman, Dahlan A Rahman6, Dahlan A Ridwan Jusuf Rijal Khaeran Rini Andari, Rini Risna Srinawati Sami, M Syatir Sevtiani, Masroulina Sholehah, Hijriati Soniawati, Nita Sri Wahyuningsih Suprayanti Martia Dewi, Suprayanti Martia Suryani, Cynthiawati Suci Taufansyah Firdaus Taufansyah Firdaus, Taufansyah Tinka Sabrilia, Tinka Vanessa Gaffar Zulhilmi Zulhilmi, Zulhilmi