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Journal : Journal of Information Technology and Computer Science

The Sentiment Analysis Of Indonesian Startup Application Reviews Using TF-IDF+SVM and FastText: A Comparative Study Aini Nabilah; Nurlayli Indah Sari; Mira Afrina; Ali Ibrahim
Journal of Information Technology and Computer Science Vol. 10 No. 3: Desember 2025
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jitecs.2025103807

Abstract

The rapid rise of startups in Indonesia makes user reviews on the Google Play Store a valuable data source for understanding user perceptions and satisfaction. These unstructured reviews contain insights supporting product development and business strategies. This study analyzes sentiments in Indonesian startup app reviews and compares two classification methods: TF-IDF + Linear SVM and fastText, implemented using Google Colab. Reviews were collected in September 2025 using google-play-scraper; 4,000 reviews were retrieved and refined into 3,152 unique reviews after cleaning and preprocessing. Sentiment labeling used ratings (1–2 negative, 4–5 positive); because the neutral class was limited, this study focuses on balanced binary classification with 1576 positive and 1576 negative reviews. The process involves data scraping, text preprocessing, model training, and evaluation using accuracy, precision, recall, and F1-score metrics, with Linear SVM chosen as an efficient baseline for high-dimensional sparse TF-IDF features. Results show that fastText achieves 91.88% accuracy and an F1-macro of 0.9184, slightly outperforming TF-IDF + SVM (F1-macro 0.9103), suggesting that the embedding-based approach better captures semantic nuances of Indonesian text. Future work may extend this study to ABSA to assess sentiments toward price, UI/UX, and customer service for deeper technopreneurship insights in Indonesia.
Co-Authors Abdiansah, Abdiansah Ade Iriani Sapitri Adhityah Anugrah Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Fali Oklilas Ahmad Rifai Aini Nabilah Al Farissi Ali Ibrahim Ali Ibrahim Ali Ibrahim Annisa Darmawahyuni Apriansyah Putra - Ari Wedhasmara Ariani, Ardina Asyrof Fitrah Baidhawi, Alif Bayu Wijaya Putra Cendikiawan, Rizky Saputra Damayanti, Risma Darmawahyuni, Annisa Dedeng Zamawi Dicha Pratiwi Dinna Yunika Hardiyanti Dwi Rosa Indah Dyah Paramita P Endang Lestari Ruskan Ermatita - Fahreza, Irvan Fathoni - Febriady, Mukhlis Firdaus Firdaus - Firdaus Firdaus Firdaus Firdaus Firmansyah, M. Daffa Gumay, Naretha Kawadha Pasemah Gustin Saputri Hadini Novianti Hafiiz Kresna Prasetya Hardini Novianti Hardini Novianti Hardini Novianti Hendi Putra Wijaya Iin Seprina Iredho Fani Reza Irvan Fahreza Islamiansyah, Wira Junia Kurniati Ken Dihta Tania Ken Ditha Tania Kesuma, Lucky Indra Kodri, Lay Kurnia, Rizka Dhini  Lakeisyah, Eka Therina Lay Kodri Leonardi, Veronica Hertensia M. Aris Garniardi Miftahul Falah Muhammad Anshori Muhammad Fachrurrozi Muhammad Fachrurrozi Muhammad Naufal Rachmatullah Nabila Hidayati Naretha Kawadha Pasemah Gumay Nashiroh Ramadhani, Muthia Nia Meitisari Nurlayli Indah Sari Nurullah Marina Kelana Oky Budiyarti Opi Hernayanti Ovi Dyantina Pacu Putra Purwita Sari Putri Eka Sevtiyuni Rahmat Izwan Heroza Redha Bayu Anggara Rezqe, Beriadi Agung Nur Risma Damayanti Rizka Dhini Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Rahmadhani Sabila, Amalia Sahira, Mutia Sapitri, Ade Iriani Sartika, Widya Seprina, Iin Septiani Aulia Putri Sevtiyuni, Putri Eka Siti Nurmaini Sri Desy Siswanti Suci Dwi Lestari Suci Dwi Lestari Tasmi Tasmi Tasmi Tasmi Tia Arlin Dita Tumpol S Simarmata Welly Nailis Willy Winda Kurnia Sari Wita Farla WK Wiwik Handayani Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama Yadi Utama, Yudha Pratomo Yunus, Hedi Zaini, Akbar Al Zhafiri, Muhammad Farisan