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Analisis Proses Bisnis La Puerto Coffee & Eatery Purwokerto Menggunakan Metode SWOT dan Value Chain Nada Salsabila Khansa; Ocha Dwi Palusi; Riani Efna Sari; Veliana Dian Maryasari; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 1 (2026): Januari : Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i1.1347

Abstract

The rapid growth of the culinary industry in Purwokerto has led to the emergence of numerous coffee shops with unique and competitive concepts. La Puerto Coffee & Eatery stands out as one of the leading businesses by implementing a green building concept and modern industrial design. This study aims to analyze the business processes of La Puerto using the SWOT and Value Chain methods to identify its strategic position and sustainable development opportunities. The research adopts a descriptive qualitative approach through direct observation, interviews with management and customers, and literature review. The results show that La Puerto’s main strengths lie in its eco-friendly concept, strategic location, and high-quality service, while its weaknesses include limited digitalization and underdeveloped marketing strategies. The Value Chain analysis reveals that most primary activities are effective; however, digital integration needs improvement to enhance efficiency and value creation. Overall, the combination of SWOT and Value Chain analyses provides a comprehensive understanding of business potential, suggesting that digital transformation, service innovation, and community-based marketing are key strategies for sustaining La Puerto Coffee & Eatery’s competitiveness in the dynamic culinary industry.
Analisis Infrastruktur TI Lapak Aduan Banyumas Diskominfo Kabupaten Banyumas Menggunakan SWOT dan Value Chain untuk Evaluasi Layanan Publik Nesa Nur Puspitasari; Nur holifah, Anggita; Retno Setioningrum; Putri Nazilatus Safa’at; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 1 (2026): Januari : Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i1.1377

Abstract

This study aims to explore the condition of information technology infrastructure and to evaluate the extent to which the Lapak Aduan Banyumas service, managed by the Department of Communication and Informatics of Banyumas Regency, operates effectively. The study employs SWOT and Value Chain analysis approaches. A qualitative descriptive method is applied, with data collected through interviews and documentation involving officers responsible for managing the service. The results indicate that Lapak Aduan Banyumas has been operating optimally as a digital-based, transparent, and effective public complaint channel. Its main strengths lie in the ease of access through multiple service channels and the availability of features that enable real-time complaint status tracking. However, several challenges remain, including a limited number of human resources, less optimal collaboration among regional government organizations (OPDs), and network infrastructure constraints in several areas. The Value Chain analysis reveals that the complaint follow-up process and the dissemination of handling outcomes to the public represent the stages that generate the greatest added value in the service process. Therefore, this study suggests strengthening the complaint status monitoring system, enhancing inter-platform service integration, and utilizing artificial intelligence technologies to improve the complaint handling process. The findings of this study are expected to serve as a strategic basis for improving the quality of digital public services in Banyumas Regency.
Analisis Strategi Sistem Informasi Menggunakan Framework Ward & Peppard pada PT Telering Distrindo Aditya Pratama Putra; Ardani Eka Putra; Muhamad Albaihaqi Naufal Andewa; Feri Widiyanto; Ito Setiawan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 1 (2026): Januari : Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i1.1378

Abstract

PT Telering Distrindo is a telecommunications distribution and retail company whose operations rely heavily on information systems. As the business expands and transaction volumes increase, higher demands for system security and reliability require a strategic evaluation of information technology (IT) implementation to ensure alignment with business objectives. This study aims to analyze the condition of the IT infrastructure at PT Telering Distrindo and to formulate development strategies using the Ward & Peppard framework. The research methods include literature review, system observation, IT architecture analysis, and interviews with internal stakeholders. The results show that the company has implemented core systems such as aPOSPlus, aBusinessPlus, and the PPOB TR Reload application, which play an important role in supporting business operations. However, several weaknesses remain in system security, integration, and IT risk management. The SWOT analysis identifies strengths in access control and authentication mechanisms, opportunities to leverage security as a competitive advantage, and threats from cyberattacks and high dependency on IT infrastructure. The study concludes that the Ward & Peppard framework provides a comprehensive strategic perspective and serves as a foundation for developing a more structured, secure, and sustainable IT strategy to support business growth.
Pelatihan Dasar Microsoft Excel Bagi Siswa MPLB di SMK YPLP Perwira Purbalingga Nashati Alfarizqi; Renita Anjani; Nila Ika Nur Alia; Moch. Iqbal Purnama; Ito Setiawan
Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 2 (2026): Edisi: Februari-April
Publisher : Pustaka Bangsa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Transisi dari SMP ke SMK menuntut siswa untuk menguasai keterampilan vokasional yang lebih spesifik. Siswa baru kelas X Jurusan Manajemen Perkantoran dan Layanan Bisnis (MPLB) di SMK YPLP Purbalingga memerlukan penguasaan literasi digital sebagai dasar sebelum mempelajari mata pelajaran kejuruan. Berdasarkan observasi, sebagian besar siswa belum memiliki pengalaman memadai dalam menggunakan perangkat lunak pengolah angka untuk keperluan administratif. Oleh karena itu, pengabdian masyarakat ini bertujuan untuk memberikan pelatihan dasar Microsoft Excel. Kegiatan ini diikuti 21 siswa dan meliputi sosialisasi dasar, pengenalan antarmuka aplikasi, serta praktik pengisian data dan penggunaan formula sederhana. Evaluasi menggunakan pre-test dan post-test menunjukkan peningkatan pemahaman dan keterampilan sebesar 83%. Pelatihan ini efektif sebagai langkah awal mempersiapkan siswa menghadapi kurikulum produktif di jurusan manajemen perkantoran.
Optimalisasi Kemampuan Pengolahan Dokumen Akademik Melalui Pelatihan Microsoft Word 2021 di SMP Ma’arif NU Anggraeni, Ester Yuniar; Ayu Apriliana Maharani; Ito Setiawan
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 3 No. 3 (2026): JUNI
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v3i3.10000

Abstract

The rapid transformation toward a digital-based education ecosystem necessitates that junior high school students possess more than just basic computer literacy; they must master professional word processing tools to support their academic journey. This study explores the implementation and impact of intensive Microsoft Word 2021 training at SMP Ma’arif NU 1 Purwokerto, a program designed to bridge the skill gap in digital document production. Utilizing a Participatory Action Research (PAR) approach, the study involved 30 students who participated in structured modules ranging from foundational interface navigation to advanced document configurations. The curriculum specifically targeted high-level skills, including complex font typography, sophisticated image manipulation for academic layouts, and crucial document security measures such as file encryption and password protection. Quantitative and qualitative evaluations reveal a significant 45% increase in students' technical proficiency. The most notable improvements were observed in the students' ability to design professional-standard report covers and execute data security protocols to protect their digital intellectual property. These findings suggest that targeted technical training effectively enhances students' readiness to produce high-quality, secure academic documents. Ultimately, this research underscores the vital role of practical software mastery in fostering broader digital literacy within the secondary education curriculum.
ANALISIS TATA KELOLA DAN RISIKO TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 5 DOMAIN EDM03 DAN APO12 Risma Fauziah; Laura Egidia; Maftri Fatun; Arum Pujiwinarni; Ito Setiawan
JURNAL ILMIAH NUSANTARA Vol. 3 No. 2 (2026): Jurnal Ilmiah Nusantara Maret 2026
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jinu.v3i2.8451

Abstract

This study analyzes the implementation of IT governance and IT risk management at Rumah ITSHOP Purwokerto using the COBIT 5 framework focusing on the EDM03 and APO12 domains. A descriptive qualitative method was applied through interviews, observations, and documentation. The result show that ITSHOP has implemented basic controls such as daily data backups, access restrictions, data encryption, and periodic security audits, however risk management practices are not yet formally documented. The maturity level indicates Level 3 (Established Process) reflecting consistent processes that require further echancement through formal policies, documentation, and measurable risk indicators.
Penilaian Manajemen Risiko Teknologi Informasi SIMRS Menggunakan Kerangka Kerja ISO 31000:2018: Studi Kasus di RSUD An Ni'mah Wangon Ito Setiawan; Wiqohyatul Muiza; Jeffri Prayitno Bangkit Saputra; Gustin Setyaningsih
Saturnus: Jurnal Teknologi dan Sistem Informasi Vol. 4 No. 3 (2026): Juli: Saturnus: Jurnal Teknologi dan Sistem Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/saturnus.v4i3.1742

Abstract

An Ni’mah Wangon General Hospital has implemented a Hospital Management Information System (HMIS) as part of its commitment to creating an innovative and productive work system based on information technology. Issues identified during its use include data inconsistencies resulting from user error, system disruptions caused by server and network problems, limitations in supporting infrastructure such as electricity and data storage, and security threats in the form of viruses and misuse of access rights. This study aims to analyse the level of IT risk based on likelihood and impact through a qualitative approach using observation, interviews and documentation. The method used was ISO 31000:2018. The research findings identified 14 potential risks, comprising 3 high-level risks, 3 moderate-level risks and 8 low-level risks, of which the assignment of users who do not possess the appropriate competencies, errors in the SIMRS software, and virus attacks were identified as the top priorities for management due to their significant impact on hospital operations. Using the ISO 31000:2018 framework, this study concluded that systematic risk management is crucial in supporting the continuity of services. The proposed mitigation strategies include improving the reliability of the infrastructure, providing regular training for users, standardising data input procedures, and carrying out routine maintenance to ensure the security and optimisation of the SIMRS service at An Ni’mah Wangon General Hospital.
Co-Authors Abdillah Teguh Permana Abdul Azis Abdul Khohar Adhim Tanfitra Adinda Arininta Loysiana Aditya Pratama Putra Adrianus Angoro Susanto Ahmad wahyu Kurniawan Ahnaf Vanning Al Haq Akhmal Angga Syahputra Akto Hariawan Ali Syah Al Banjari Amanda Ayu Novitasari Anastasya Yuniar Andini Diyas Saputri Anggraeni, Ester Yuniar Aniec Anafisah Pratiwi Anindya Fidela Anjar Sylvia Rahmawati Annisa Suci Octavia Anung Supriyadi Ardani Eka Putra Ari Fattah Fuaddin Arindia Nur Zahra Arisanti Dwi Safitri Ariska, Ariska Nurul Habibah Arum Pujiwinarni Asha Nuril Jannah Astrid, Astriditiya Laila Nur Fadilah Ayu Apriliana Maharani Baehaqi Bangkit, Jeffri Prayitno Banu Dwi Putranto Bayu Effendi Bibit Waluyo Cannes Lingga Yogario Dafa Arta Anggara Dani Khoirul Wafa Dea Lili Anggraeni Desvita, Amanda Dimas Sigit Purnomo Disi Fasa Tri Rahmawati Dita Lukitasari Diva Resti Hidayah Dwi Amelia Dwi Krisbantoro Elsa Ayunda Pratiwi Epa Latifah Erika Luthfi Afifah Excel Ervinta Desty Fadhila Intan Cahyaningrum Fahmi An Naafi Fakhrul Akif Maulana Putra Falia Nur Afifah Faozan Dwiki Ramadana Faradina Novi Lakshita Farah Fadhilah Farica Rachman, Naura Fathah Rezki Putranto Fauzan Dwicah Saputra Feishal Azriel Arya Putra Feri Widiyanto Fiby Nur Afiana Fikri Aditnya Pratama Fisabilla Tidar Yoga Pratama Futikhat Salsabila Ghois Abdullah Akmal Gilang Satria Mahardhika Gustin Setyaningsih Haikal Azril Hikmatyar Hanenda Putri Zamora Hendry Kus Hermawan Ifan Dwi Ramadan Ika, Ika Komalasari Indri Wahyuningsih Iqbal Yusuf Azhari Irmawati Tri Wahyuni Jenny Juniarlie Johan Suryani Julio Yoga Pratama Kodir Kodir Krisna Bagus Samboro Kusumas Astri Anggraeni Laela Uswatun Hasanah Lailatur Rochmah Laura Egidia Lifa Sholiah M. Fikriyadi Maulana Maftri Fatun Mauly Chandra Gumilang Melida Ratna Utami Moch. Iqbal Purnama Mohammad Fahrenza Muhamad Albaihaqi Naufal Andewa Muhammad Amrizal Muhammad Asfari Alkaromi Muhammad Asnafi Alkaromi Nada Salsabila Khansa Nashati Alfarizqi Naura Arum Kartika Nauralia Syifa Ayunda Nesa Nur Puspitasari Nila Ika Nur Alia Nur Adiya, Az Zahra Dwi Nur Cahyani, Sinta Nur holifah, Anggita Nurul Hani Ocha Dwi Palusi Oktafia Heng Huice Panca Wahyu Ahmadi Prayoga Pribadi Priyanti, Dika Putri Nazilatus Safa’at Putri Vidia Lestari Rafli Triofansyah Rahmat Aji Prasetyo Ratri Ismayanti Rema, Rema Sekar Nuriani Renita Anjani Retno Setioningrum Retno Waluyo Retno Waluyo Riani Efna Sari Ririt Farihatul Kamilah Risma Fauziah Risqi Faturohman Salsa Fathaturrahma Sekar Ajeng Ramadhani Septiana Nur Hidayah Setiana Dwi Maghfiroh Setyaningsih, Gustin Shafni Nur Hikma Sitaresmi Wahyu Handani Tegar Romadhany Titin Amelia Tiya Utriani Ulfa Inayatun Umar Abdul Abid Veliana Dian Maryasari Wahyu Dwi Purwoprasetyo Wahyu Putra Pratama Wahyuni, Novita Wahyuning Tyas Saraswati Wakhid Sayudha Rendra Graha Alrashid Widiyana Mustofiyah Wiqohyatul Muiza Yuliawan Sulistyo Wibowo Yusmedi Nurfaizal Zanela Anania Syafikah Zuhriyatul Lubna