Article Per Year (5 Year)
p-Index From 2021 - 2026
2.619
P-Index
This Author published in this journals
All Journal Dinamik Jupiter Journal of Public Policy and Management Review Alchemy : Journal of Chemistry IJOG : Indonesian Journal on Geoscience Jurnal Kesehatan INTECOMS: Journal of Information Technology and Computer Science Pusaka : Jurnal Khazanah Keagamaan JSAI (Journal Scientific and Applied Informatics) Jurnal Sains dan Teknologi Bioscientist : Jurnal Ilmiah Biologi Jurnal Ilmiah Wahana Pendidikan Borneo Journal of Biology Education (BJBE) Prosiding SNPBS (Seminar Nasional Pendidikan Biologi dan Saintek) Jurnal Indonesia Sosial Teknologi Edubiotik : Jurnal Pendidikan, Biologi dan Terapan JIO: Jurnal Inovasi Olahraga
Reza Ardiansyah
Padjadjaran University, Jl. Raya Bandung-Sumedang Km. 21 Jatinangor Sumedang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

Published : 20 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search
Journal : Jupiter

 1 
Analisis Tingkat Kematangan Manajemen Pelayanan Pembayaran Multiguna Pada Flatform Kredivo Menggunakan Framework ITIL Versi 3 Ardiansyah, Reza; Titah; Sutabri, Tata
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 17 No 1 (2025): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The level of service management maturity can lead to operational instability, inabilityIto respond quickly to market changes, and potential financial and reputational losses. This studyIaims to measureLthe level of maturityLin Kredivo service management. The data collection method is divided into 3, namely observation, interviews, andIquestionnaires. BasedLon the results of theLstudy, it isLknown that forLthe Event ManagementIvariable, theLaverage value of the maturity level is 3.32, which isIincluded in the levelL3 (defined) maturityIlevel.IFor the Incident ManagementIvariable, the average value of the maturity level is 3.52, which is includedIin the maturity levelI4 (managed). In the Problem ManagementLvariable, the average value of the maturity level is 3.30, which is included in the maturity level 3I(managed). For the Request Fulfillment variable, theIaverage value of the maturity level is 3.14, which isLincluded in the maturityLlevel 3 (defined). While in the Access Management variable, the maturity level value obtainedIis 3.40, which is included in the maturityIlevel 3 (defined). Thus, the overallIaverage value of theLmaturity level isI3.40, which isIincluded in the maturityIlevel of level 3L(defined). However, for the gap calculation, there is still a gap to reach the targer level, which is an average of 0.66. therefore recommendations are given so that Credivo can make the recommendations given as a reference in improving the maturity level of service management at Credivo.   Keywords: Kredivo, Service Management, ITIL version 3
Analisis Penggunaan Website Pempekhoney Menggunakan Metode Webqual Ardiansyah, Reza; sutabri, Tata Sutabri
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 15 No 2 (2023): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10074018

Abstract

Pempek honey merupakan salah satu online marketplace  makanan di Indonesia. Analisis kualitas website sangat penting untuk dikaji. Pentingnya menganalisis tentang fenomena pemanfaatan dan penggunaan dari sisi masyarakat terhadap website merupakan alasan penelitian ini dilakukan. Kepuasan masyarakat merupakan salah satu faktor atau ukuran keberhasilan bagi setiap pengembangan sistem informasi. Kualitas layanan yang baik tidak hanya berdasarkan pada sudut pandang atau persepsi pihak penyedian layanan, tetapi juga berdasarkan pada sudut pandang atau persepsi masyarakat. Masyarakat yang menikmati layanan adalah masyarakat yang dapat menentukan kualitas layanan. Persepsi masyarakat terhadap kualitas layanan merupakan penilaian menyeluruh atas keunggulan suatu layanan. Webqual merupakan metode untuk mengetahui kualitas website berdasarkan persepsi masyarakat atau pengguna. Metode webqual terdiri atas tiga kategori yaitu usability, kualitas informasi, dan interaksi pelayanan. Ketiga kategori tersebut dijadikan acuan untuk menganalisis kualitas website pempek honey. Hasil analisis diharapkan dapat menjadi rekomendasi bagi pempek honey dalam mengembangkan website yang berkualitas sehingga perkembangan website di Indonesia meningkat menjadi tingkat pematangan, pemantapan dan pada akhirnya mencapai tingkat pemanfaatan.
Analisis Kualitas Website Startup Kerupuka3.Com Menggunakan Metode Webqual Ardiansyah, Reza; titah; Alisyahbana, Takdir; sutabri, tata
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 15 No 2 (2023): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10207168

Abstract

A3 Palembang crackers is an online marketplace that provides a variety of delicious, halal, and can be sent throughout Indonesia. Available in various packaging sizes, A3 crackers have been enjoyed by customers throughout Indonesia . This will certainly be a concern for managers of A3 crackers to fix and evaluate the quality of service on their website. Because the quality of this service is the key measure of customer satisfaction. The purpose of this study is to analyze the quality of the A3 cracker website using the Webqual method, the Webqual method is an instrument to assess the usefulness, information, and quality of service interactions from the website. Webqual is also one of the methods or techniques for measuring website quality based on user perception The results of the calculation of Usability, Information Quality, Interaction Quality, Overall Imppression, and correlation analysis are valued at 126, 123, 117, 123 thus the quality of the website falls into the good category. And the contribution of the interaction quality dimension value to the overall website quality is 0.561 with a moderate relationship level because it is on a scale of 0.40 – 0.599.
Co-Authors Acep Samsudin Ahwan, Zainul Ainiyah, Roisatul Aji, Fatit Rahmar Alisyahbana, Takdir Aloysius, ‪Duran Corebima Amang Fathurrohman Amang Fathurrohman, Amang Annisa Rahmawaty Aufarul Marom Budi Prabowo Cahyani, Nova Apriza Dayat, Muhammad Dwi Anggorowati Rahayu Dzakiyah Widyaningrum Endik Deni Nugroho Fadli Andi Natsif Fatchur Rohman Fenny Etrawati Ferdiansyah Ferdiansyah Fitri Aulia, Annisa Hamdani, Khoirul Herbasuki Nurcahyanto Huda, M. Zidhan Nurul Ida Syamsu Roidah Ildrem Syafri Kasih, Shinta Dwi Kasiman, Kasiman Kuswanto, Wawan Lukman Hadi, Lukman Matrani Mirza Andrian Syah Moh. Jufriyanto Musyfikah Ilyas, Musyfikah Nur'aini, Afifah Diyah Pasaribu, Aswin Qomariyah, Jamilatul Rabiah, Masayu Gemala Roisatul Ainiyah Siregar, Muhammad Rafi Sururi, Ahmad Misbakhus Sutabri, Tata Sutabri Tarmudi, Imam Tata Sutabri Titah Trio Ageng Prayitno, Trio Ageng Udi Hartono Wibisono, Mulyono