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All Journal LAW REFORM Interaksi : Jurnal Ilmu Komunikasi Journal of SouthEast Asian Human Rights Hasanuddin Law Review Lex Scientia Law Review Journal of Urban Sociology Jurnal Inovasi Ilmu Sosial dan Politik Kumawula: Jurnal Pengabdian Kepada Masyarakat Media Iuris Notaire ASEAN Journal of Community Engagement Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Pendidikan Sosiologi Undiksha The Journal of Indonesia Sustainable Development Planning (JISDeP) Journal of Social Development Studies Biokultur Indonesian Journal of International Law Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Yuridika Jurnal Dedikasi Hukum Journal of Community Service Journal of Law and Legal Reform Jurnal Hubungan Luar Negeri International Law Discourse in Southeast Asia
Romadhona, Mochamad Kevin
Faculty Of Social And Political Sciences, Universitas Airlangga
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Yuridika

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Enforcement of Consumer Rights Through Dispute Settlement Resolution Agency to Improve the Consumer Satisfaction Index In Indonesia Bambang Sugeng Ariadi Subagyono; Zahry Vandawati Chumaida; Mochamad Kevin Romadhona
Yuridika Vol. 37 No. 3 (2022): Volume 37 No 3 September 2022
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ydk.v37i3.34943

Abstract

Legal protection of consumer rights in essence is the role of the government to protect the interests of consumers in the framework of trade. Violation of consumer protection norms can only be enforced if business actors are willing to voluntarily fulfill consumer demands for the fulfillment of consumer rights that have been violated by business actors. However, if the business actor is not willing to carry it out voluntarily, while the consumer assumes that the business actor concerned has violated the consumer protection norms stipulated by the UUPK and is detrimental to the consumer, then the enforcement of the consumer protection norms can only be prosecuted through a dispute specified resolution process in the UUPK. The purpose of establishing the Consumer Dispute Settlement Agency (BPSK) is to protect consumers and business actors by creating a consumer protection system that contains elements of legal certainty and information disclosure. This study is to analyze the implementation of consumer rights enforcement through the Consumer Dispute Resolution Board in order to increase the consumer satisfaction index, as well as to analyze the obstacles and barriers to consumer rights enforcement through the Consumer Dispute Resolution Board.
Co-Authors Agung Sujatmiko Agus Suhariono Agus Yudha Hernoko Aktieva Tri Tjitrawati Alaa Basil Baqer Alfadhel Antons, Christoph ARI KURNIAWAN Bambang Sugeng Ariadi Subagyono Defid Tri Rizky Delta Bayu Murti Dina Sunyowati Dwi Agustin Elkhashab, Noureldin Samy Enny Narwati Erni Agustin Faizal Kurniawan Febriyanti, M.Med.Kom, Syafrida Nurrachmi Febriyanti, Syafrida Nurrahmi Firdhausy, Annisa Ghansham Anand Hayyan Ul Haq Hilda Yunita Sabrie Irfan Wahyudi Irfan Wahyudi Irma Wati Keizer, Patrick Khasanah, Siti Uswatun Kim, Seokkyu Masitoh Indriani Muammar Zaid Nampira Muhammad Indra Yanuardi Nabila Rizky Maulida Oktafenanda, Rachmat Dimas Pradnya Paramitha Putri Ariadhi R. Yahdi Ramadani Rachmah Ida Ratih Puspa Saraswati, Yuniar Rizky Septi Ariadi, Septi Shomad, Abdus Sri Endah Kinasih Suheryadi, Bambang Toetik Koesbandiarti Toetik Koesbardiati Zahry Vandawati Chumaida