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All Journal Journal of Business Management Education (JBME) IJHCM (International Journal of Human Capital Management) Journal of Business and Behavioural Entrepreneurship EKONOMIS : Journal of Economics and Business Bisma: Jurnal Bisnis dan Manajemen CAPITAL: JURNAL EKONOMI DAN MANAJEMEN Jurnal Samudra Ekonomi dan Bisnis Majalah Ilmiah Bijak MEDIA STUDI EKONOMI JOURNAL FOR BUSINESS AND ENTREPRENEURSHIP Jurnal Ilmiah Edunomika (JIE) Business Management Journal Program Studi Manajemen JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN MEDIA MANAJEMEN JASA Jurnal Berdaya Mandiri Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ekonomi Bisnis Dan Industri (EBI) Yumary: Jurnal Pengabdian kepada Masyarakat International Journal of Community Service Jurnal Abdimas Bina Bangsa Berdikari : Jurnal Ekonomi dan Statistik Indonesia Berdikari : Jurnal Pengabdian kepada Masyarakat Jurnal Administrasi Perkantoran Innovative: Journal Of Social Science Research Journal of Economics and Management Scienties Jurnal Pemberdayaan Nusantara Midang Jurnal Pengabdian Kepada Masyarakat
Ari Soeti Yani
Program Studi Manajemen Universitas 17 Agustus 1945 Jakarta
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Pengaruh Operasional UPT dan Pengembangan SDM terhadap Kesejahteraan Pegawai dalam Meningkatkan Daya Saing pada UPT Samudera Nizam Zachman Jakarta Yani, Ari Soeti; Fauzi, Yoga
Ekonomis: Journal of Economics and Business Vol 9, No 1 (2025): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v9i1.1889

Abstract

This study aims to test and analyze the moderation of the operational system of UPT and HR development on employee welfare in increasing the competitiveness of Samudera Nizam Zachman Jakarta. The population in this study used a sample of 133 respondents who were employees and consumers of Samudera Nizam Zachman Jakarta. The data collection technique used simple random sampling. The data processing method in this study was using smartPLS with the aim of testing the hypothesis. The results of this study concluded that there was a positive and significant influence between the variables of competitiveness, operational UPT and HR development on employee welfare. The competitiveness variable was unable to moderate the influence of operational UPT and HR Development on employee welfare of Samudera Nizam Zachman Jakarta
PENGARUH OPERASI FORKLIFT DAN OPERASI BONGKAR MUAT BARANG TERHADAP KINERJA PERGUDANGAN YANG DI MODERASI OLEH SOP PADA PT. WIRA MITRA PRIMA Yani, Ari Soeti; Lukiyana, Lukiyana; Kamarul Anam, Ahmad Kamarul
MEDIA MANAJEMEN JASA Vol 11, No 2 (2023): MEDIA MANAJEMEN JASA
Publisher : UNIVERSITAS 17 AGUSTUS 1945 jAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/mmj.v11i2.7357

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui agar perusahaan bisa mempertahankan posisi pasar dalam persaingan industri dan dibutuhkan pengelolaan terhadap sistem rantai pasok perusahaan. Masalah utama dalam pengelolaan internal perusahaan adalah manajemen pergudangan. Tujuan penelitian ini untuk mengevaluasi kinerja dari gudang PT. Wira Mitra Prima dan mengetahui faktor apa saja yang paling berpengaruh terhadap kinerja gudang perusahaan, serta mengetahui apakah gudang tersebut menguntungkan atau merugikan perusahaan. Penelitian ini menggunakan sampel 133 responden, yang merupakan karyawan/karyawati, operator forklift dan rekanan dari PT. WMP. Teknik pengambilan data menggunakan simple random sampling dengan cara menyebar kuisioner google form melalui media sosial dan Whatsapp Group. Metode pengolahan data dalam penelitian ini menggunakan software Smart PLS3 yang digunakan untuk menguji hipotesis. Metode penentuan jumlah kelayakan responden menggunakan Metode Hair yang menyatakan bahwa responden itu boleh 5 sampai 10 kali jumlah indikator variabel penelitian. Hasil penelitian ini menunjukkan bahwa operasi forklift berpengaruh signifikan  terhadap kinerja pergudangan, operasi bongkar muat barang berpengaruh signifikan terhadap kinerja pergudangan dan   SOP berpengaruh signifikan terhadap kinerja pergudangan. Selanjutnya SOP mampu memperkuat pengaruh operasi forklift terhadap kinerja pergudangan begitu pulan halnya juga SOP mampu memperkuat pengaruh operasi bongkar muat barang terhadap kinerja pergudangan.Kata kunci :  Operasi Forklift, Operasi Bongkar Muat Barang, Kinerja Pergudangan dan SOP ABSTRACT            This research aims to find out how companies can maintain their market position in industrial competition and how management of the company's supply chain system is needed. The main problem in company internal management is warehouse management. The purpose of this research is to evaluate the performance of the PT warehouse. Wira Mitra Prima and find out what factors most influence the performance of the company's warehouse, as well as knowing whether the warehouse is profitable or detrimental to the company. This research used a sample of 133 respondents, who were employees, forklift operators and partners from PT. WMP. The data collection technique uses simple random sampling by distributing Google Form questionnaires via social media and Whatsapp Group. The data processing method in this research uses Smart PLS3 software which is used to test hypotheses. The method for determining the number of eligible respondents uses the Hair Method which states that respondents may have 5 to 10 times the number of research variable indicators. The results of this research show that forklift operations have a significant effect on warehouse performance, loading and unloading operations have a significant effect on warehousing performance and SOPs have a significant effect on warehousing performance. Furthermore, SOPs are able to strengthen the influence of forklift operations on warehouse performance, as well as SOPs are able to strengthen the influence of loading and unloading operations on warehouse performance.Keywords: Forklift Operations, Loading and Unloading Operations, Warehouse Performance and SOP
The Influence of Facilities and Price on User Satisfaction with Rukita Brand Awareness as a Moderator Soetiyani, Ari; Nathadiharja, Sri Sukartono; Muharomi, Sri
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5326

Abstract

This study, titled "The Influence of Facilities and Rental Price of Rukita Boarding Houses on User Satisfaction with Brand Awareness as a Moderating Variable," was conducted in response to the growing competition within the property industry, particularly in the modern boarding house segment. It examines four variables: user satisfaction as the dependent variable, facilities and rental price as independent variables, and brand awareness as a moderating variable. The study aims to determine whether facilities and rental prices significantly affect user satisfaction and whether brand awareness strengthens these relationships. Using a causal research design and Structural Equation Modeling (SEM) with SmartPLS, the findings reveal that both facilities and rental price significantly influence user satisfaction. Moreover, brand awareness has a direct positive effect on satisfaction and moderates the relationship between facilities and satisfaction, though it does not moderate the relationship between price and satisfaction. These results suggest that brand awareness enhances perceptions of facility quality but does not reduce user sensitivity to price. The study offers valuable insights for Rukita and similar businesses to improve facility quality and consistently build brand awareness, while maintaining rational pricing strategies to ensure customer satisfaction in a competitive market.
PENGARUH KUALITAS LAYANAN DAN KEPERCAYAAN PELANGGAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MODERASI DI PT SINARMAS SENTRA CIPTA Yani, Ari Soeti; Sinambela, Yuni Fratika
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.10260

Abstract

This aims of this research was to assess the impact of service quality, customer trust and customer satisfaction on customer loyalty at PT Sinarmas Sentra Cipta. Quantitative data collection techniques are conducted through online survey offerings. In this study, 100 samples were collected using a targeted sampling strategy. The results of this study show a quality of service T-Statics score of 2.021 > T-Table score of 1.96, and a P-value of 0.043 > 0.05, which is positive and significant. The t statistic for customer retention rate is 3.282 > t table value is 1.96 and the p-value is 0.001 > 0.05, indicating positive and significant. T-statistic 11.802 > T-table value 1.96, P-value 0.000 > 0.05. As a result, customer satisfaction reduces customer confidence in customer loyalty, which benefits PT Sinarmas Sentra Cipta. 
The Effect of Product Quality and Price on Consumer Satisfaction at Kopi Jago, with Customer Retention as a Moderating Factor (Case Study: Kopi Jago Touring Sunter Lake) Nathadiharja, Sri Sukartono; Ivada, Tia; Soetiyani, Ari
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 1 (2026): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i1.6314

Abstract

This study investigates how Product Quality and Price affect Consumer Satisfaction at Kopi Jago Keliling Danau Sunter, while also examining the moderating role of Customer Retention. Using a sample of 150 respondents and analyzed through SmartPLS (Partial Least Square) with a causal research design, the study tested both direct and moderating effects. The findings reveal several key points. First, Product Quality significantly influences Consumer Satisfaction, confirming that aspects such as product appearance, taste, texture, and uniqueness enhance customer experiences. Second, Price also has a significant effect, showing that affordability, competitiveness, and perceived value contribute to satisfaction. Third, Customer Retention strongly impacts Consumer Satisfaction, as indicators like revisiting interest, repeat purchases, recommendations, and loyalty reinforce positive consumer experiences. Fourth, Customer Retention moderates the relationship between Product Quality and Consumer Satisfaction positively, strengthening the effect. However, fifth, Customer Retention does not moderate the relationship between Price and Consumer Satisfaction, meaning price remains a direct driver rather than a moderated one. Overall, the study highlights that improving product quality, setting appropriate pricing, and fostering customer retention are crucial strategies for enhancing satisfaction and sustaining long-term customer relationships.
The Influence of Promotion and Location on Customer Loyalty at FamilyMart Danau Agung Dua with Social Media as a Moderator Suryono, Imam; Sihotang, Citra Widya; Soetiyani, Ari
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.399

Abstract

This study aims to examine the influence of promotion and location on customer loyalty at FamilyMart Danau Agung Dua, with social media serving as a moderating variable. Using a quantitative approach, the research involved 140 respondents and applied structural equation modelling with SmartPLS to analyze both direct and moderating effects among variables. The findings reveal that promotion, location, and social media each have a significant effect on customer loyalty. Furthermore, social media moderation strengthens the relationship between promotion and customer loyalty, as well as between location and customer loyalty, leading to the acceptance of all hypotheses. These results provide a deeper understanding of the factors influencing customer loyalty and offer practical implications for academics, researchers, and business practitioners. For academics, the study serves as a useful reference in exploring consumer behavior within the retail sector. For researchers, expanding the sample size is recommended to ensure more accurate and sustainable findings. For businesses such as FamilyMart, it is essential to pay attention to customer needs, design customer-friendly strategies, and leverage social media effectively to attract, retain, and strengthen customer loyalty.
Co-Authors Abriandi, Abriandi Adeliya Indir Maida Ahmad Komarul Anam Ahmat Komarul Anam Aldina, Novia Andrew Kellyen Apriady, Apriady Ariandi, Ariandi Ayu Istiqomah Azizah, Asya Budi Herlambang Citra Nuraini Gea Diah Nur Aslamiyah Diansyah Diansyah Diansyah Diansyah Diansyah, Diansyah Dini Mardiani Edward, Robert Eka Novita Putri Fauzi, Yoga Fauziah Fauziah Fauziah Fauziah Ganda Kristanto Giyanti, Giyanti Gunawan, Gianita Utami Hanafi, Ibnu Hari Prabowo Hartanti Nugrahaningsih Hosea, Amos Julian Hutagalung, Immanuel Ika Widiastuti Ika Widiastuti, Ika Imam Suryono Inayah, Solehah Indah Eka Liana Indah Eka Liana Indri Apriyani Daka Isma Maisarah Ivada, Tia Jundi, Musthofa Kamaruddin, Muhammad Junaid Kamarul Anam, Ahmad Kamarul Kiko Armenita Julito Kristina Ngora Kustiadi Basuki Lukiyana Lukiyana, Lukiyana Luluh Abdilah Kurniawan Monetio Julian Muhammad Reza Muhammad Taha Tubaka Muhammad Ulul Albab Muharomi, Sri Natalia, Tania Nathadihardja, Sukartono Netty Laura Nilam Cahaya Safitri Prasojo, R. Elly Pravitasari, Endyastuti Purwati, Diah Rafika Rasdin Ramadhan, Alief Rizal Rana Rani Rasdin, Rafika Ratna Sari Dewi Riana Wulan Safitri Rinaldo Rinaldo Rinaldo Rinaldo Rio Johan Putra Riris Rotua Sitorus Samsul Ode setyaningsih, putri Sihotang, Citra Widya simamora, virgo Sinambela, Yuni Fratika Sri Juliati Sukartono, Sri Suryanto, Mikael Hang Wulan, Rizki Ayu Wulandari Wulandari, Rizki Ayu Yayan Abdulloh Yuni Fratika Sinambela