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All Journal Signifikan : Jurnal Ilmu Ekonomi INOTEKS : Jurnal Inovasi Ilmu Pengetahuan, Teknologi, dan Seni JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Penelitian Ekonomi dan Bisnis Journal of Indonesian Economy and Business Jurnal Ekonomi & Studi Pembangunan Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Jurnal Ilmu Ekonomi dan Pembangunan Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Agrisocionomics: Jurnal Sosial Ekonomi Pertanian Martabe : Jurnal Pengabdian Kepada Masyarakat Ecces: Economics, Social, and Development Studies Convergence : The Journal of Economic Development Jurnal Keuangan dan Akuntansi Terapan (KUAT) Efficient: Indonesian Journal of Development Economics
Malik Cahyadin
Faculty of Economics and Business, Universitas Sebelas Maret Surakarta Jalan Ir. Sutami No. 36A Surakarta, Central Java, Indonesia, Phone+62-271 647481
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Social Sciences Other

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Journal : Efficient: Indonesian Journal of Development Economics

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Assessing Public Service Level: Evidence from Ngawi Regency In 2024 Cahyadin, Malik; Mafruhah, Izza; Ismoyowati, Dewi; Hasana, Nurul; Istiqomah, Nurul
Efficient: Indonesian Journal of Development Economics Vol. 8 No. 1 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/dx9dpj39

Abstract

Public service measurement constitutes a follow-up to the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017, serving as a metric for evaluating public performance and the governance thereof. The present study employs a multifaceted approach to assess the quality of public services in Ngawi Regency during the year 2024, utilising a combination of index and analytic hierarchy process methodologies. The respondent was set using purposive sampling method covers 500 individuals and 13 local apparatuses of Ngawi Regency. The findings reveal that the indexes of public service in public service malls at the regency and sub-district levels were 83.33 and 82.59 respectively. The priority factor values that constitute public service in sequence are as follows: reliability (0.206), tangibility (0.179), empathy (0.165), assurance (0.154), responsiveness (0.152), and general (0.144). Consequently, the Ngawi Regency Government can leverage online services to enhance public services and prioritise the factors contributing to the public service index.
Co-Authors Aria Ganna Henryanto Arief Iman Santoso, Arief Iman Ariyani, Tia Putri Asri Laksmi Riani Ayuninggar, Lintang Banoon Sasmitasiwi Budhi Haryanto Dewi Ismoyowati, Dewi Dina Lusyana, Dina Dwiningtyas Padmaningrum, Dwiningtyas Emi Widiyanti Emi Widiyanti Ertimi, Basem Evi Gravitiani, Evi Hanifah, Autiya Za’im Mar’atu Hanifah, Haniruzila Hardjono, Retno Kusumastuti Harini Harini Hasana, Nurul Hermansyah Muttaqin, Hermansyah Heru Irianto Hunik Sri Runing S. Hunik Sri Runing Sawitri Intan Novela Q. A. Karunia, Nurul Yuniataqwa Khalid, Norlin Kirana, Leony Candra Law, Siong Hook Lely Ratwianingsih, Lely Lukman Hakim M. Ichsandimas W., M. Ichsandimas Mafruhah, Izza Muharromy, Ratih Evy Mulyadi Mulyadi Nurrachma, Elsa Adelia Nurul Istiqomah Pambayun, Osama Wara Pandhit, Tunjung Sekar Laksmi Qudsi, Rizal Muhaimin Rarastyasa, Rahma Anggana Rosdaliva, Mehilda Santoso, Ratna Endah Sari, Vita Kartika Sarmidi, Tamat Siti Aisyah Tri Rahayu, Siti Aisyah Tri Subekti, Ningam Suminah Suminah, Suminah Sutardi, Binar Satrio Thomas Stefanus Kaihatu Tulus Tambunan Utari, Prahastiwi Wei, Yong Sze Wendra Hartono Widyamurti, Nidyah Yunastiti Purwaningsih, Yunastiti ’Aini, Qurrota