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All Journal Journal of Business & Banking Among Makarti Jurnal Mirai Management Jurnal Analisis Bisnis Ekonomi SEIKO : Journal of Management & Business Equilibria Pendidikan : Jurnal Ilmiah Pendidikan Ekonomi ILTIZAM Journal of Sharia Economic Research EQIEN - JURNAL EKONOMI DAN BISNIS YUME : Journal of Management E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Jurnal Manajerial Jurnal Pendidikan dan Konseling Al-Kharaj: Journal of Islamic Economic and Business Kontribusia : Research Dissemination for Community Development Jurnal Abdi Insani Enrichment : Journal of Management Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) INNOVATION RESEARCH JOURNAL Didaktika: Jurnal Pemikiran Pendidikan LOSARI: Jurnal Pengabdian Kepada Masyarakat Devotion: Journal of Research and Community Service Jurnal Pengabdian kepada Masyarakat DedikasiMU: Journal of Community Service ETNIK : Jurnal Ekonomi dan Teknik Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Abdimas Langkanae International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Society: Jurnal Pengabdian Masyarakat Jurnal Locus Penelitian dan Pengabdian Jurnal Mahasiswa Manajemen Master: Jurnal Manajemen dan Bisnis Terapan Jurnal Indonesia Sosial Teknologi Eduvest - Journal of Universal Studies eProceedings of Management Indonesian Vocational Research Journal Jurnal Pengabdian Manajemen Jurnal Analisis Bisnis Ekonomi Proceeding of Community Service and Engagement
Abdurrahman Faris Indriya Himawan
Telkom University
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Pengaruh Perceived Ease Of Use, Perceived Security, Perceived Risk dan Trust Terhadap Minat Penggunaan Aplikasi Pospay Andini, Vania Aurel; Himawan, Abdurrahman Faris Indriya
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.3410

Abstract

Perusahaan BUMN di Indonesia yaitu PT Pos Indonesia mengembangkan produk inovatif berupa terobosan baru layanan keuangan digital bernama Pospay. Namun dalam penggunaannya ada beberapa faktor yang menjadi pertimbangan pengguna sebelum memakai Pospay yakni perceived ease of use, perceived security, perceived risk dan trust. Oleh karena itu, penelitian ini bertujuan untuk mengidentifikasi apakah persepsi kemudahan, persepsi keamanan, persepsi risiko dan kepercayaan mempunyai pengaruh pada minat menggunakan Pospay dan seberapa besar pengaruh yang diberikan. Metode penelitian yang digunakan adalah kuantitatif dimana peneliti menggunakan 41.596 pengguna aplikasi Pospay di Kota Surabaya sebagai populasi dan mengambil 400 responden sebagai sampel dengan perhitungan rumus slovin. Peneliti memilih metode purposive sampling dengan kriteria usia produktif yaitu 17 tahun keatas, pernah menggunakan aplikasi Pospay dan berada pada Kantor Pos Pusat Surabaya Kebonrojo saat penelitian berlangsung. Data penelitian kemudian dianalisis menggunakan SPSS versi 25.0 dengan teknik analisis regresi berganda. Hasil penelitian menunjukkan bahwa terdapat pengaruh pada masing-masing variabel dan juga secara simultan yakni pada variabel perceived ease of use, perceived security, perceived risk dan trust terhadap minat penggunaan aplikasi Pospay. Kesimpulan tersebut disebabkan karena hasil uji parsial dan simultan yang signifikan pada data penelitian. Namun, pada variabel perceived risk, peneliti menemukan adanya pengaruh positif bukan negatif seperti pada H3 penelitian. Selain itu, pengaruh yang diberikan perceived ease of use, perceived security, perceived risk dan trust terhadap minat penggunaan aplikasi Pospay pada responden penelitian ini sebesar 41.5% sedangkan sisanya sebesar disebabkan oleh berbagai faktor diluar penelitian. Kata Kunci: Minat Penggunaan; Perceived Ease Of Use; Perceived Risk; Perceived Security; Trust Abstract A state-owned enterprise in Indonesia (BUMN), PT Pos Indonesia, has developed an innovative product in the shape of a new breakthrough digital banking service called Pospay. However, before using Pospay, users consider several factors, including perceived ease of use, perceived security, perceived risk, and trust. Therefore, the purpose of this study is to determine whether and how much-perceived ease of use, perceived security, perceived risk, and trust influence the decision on intention to use. The research method used is quantitative, with researchers using 41,596 Pospay app users in Surabaya as a population and 400 respondents as a sample using Slovin's formula. The researcher used a purposive sampling method with productive age criteria of 17 years and above who had used the Pospay application and were present at the Surabaya Kebonrojo Central Post Office at the time the study was conducted. The research data were then analyzed using SPSS version 25.0 with multiple regression analysis techniques. The finding showed that there was an influence on each variable and also on the variable's perceived ease of use, perceived security, perceived danger, and trust in the decision on intention to use the Pospay application. However, unlike in the H3 study, the research found a positive effect on the perceived risk variable. Moreover, the influence of perceived ease of use, perceived security, perceived risk, and trust on intention to use the Pospay application was 41.5%, with the remaining amount influenced by various factors outside the research. Keywords: Intention to use; Perceived Ease Of Use; Perceived Risk; Perceived Security; Trust
Analisis Kualitas Layanan Terhadap Kepuasan Pelanggan Di Bank Mega Trans Studio Mall Bandung Dengan Kinerja Karyawan Sebagai Variabel Intervening Putri, Ghaisani Khairana; Indriya, Abdurrahman Faris
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

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Abstract

This research aims to study how service quality affects customer satisfaction at Bank Mega Trans Studio MallBandung Branch, with employee performance to be labeled as the intervening variable. This research also aims toprovide suggestions to Bank Mega Trans Studio Mall Bandung Branch on how to improve their service andcustomer satisfaction. In this research, case study method was used to investigate the relevant phenomenon. Datacollection was conducted through a survey using questionnaires distributed to 367 Bank Mega customers at TransStudio Mall Bandung Branch. The data was then analyzed by applying classical assumption test and path analysis.This research has a positive impact on the advancement of management science, especially in the field of marketingand customer service. In addition, the results of this research can provide valuable input for Bank Mega TransStudio Mall Bandung Branch in an effort to improve their customer service and satisfaction. From the results of thestudy, it was concluded that service quality and employee performance have a positive and significant impact oncustomer satisfaction. In addition, it was found that employee performance acts as a mediator in the relationshipbetween service quality and customer satisfaction. Keywords-customer satisfaction, employee performance, service quality
SOSIALISASI BAHAYA STUNTING DAN PENGENALAN PUDING KELOR DI DESA RANTEBULAHAN, KECAMATAN MAMBI, KABUPATEN MAMASA Kamaruddin, Kamaruddin; Femiliani Novitasari; Sitti Normawati; Abdurrahman Faris Indriya Himawan; Sri Indra Yani; Nuraeni, Nuraeni; Belinda Natasyah Rampo; Herik, Herik; Masrendi, Masrendi
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 4: September 2025
Publisher : Bajang Institute

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Abstract

Stunting masih menjadi permasalahan kesehatan masyarakat di Indonesia, termasuk di Kabupaten Mamasa yang prevalensinya cukup tinggi dan berdampak serius terhadap pertumbuhan fisik, perkembangan kognitif, serta produktivitas anak di masa depan. Kegiatan pengabdian ini bertujuan untuk meningkatkan pengetahuan masyarakat mengenai bahaya stunting sekaligus memperkenalkan puding daun kelor sebagai alternatif pangan bergizi berbasis lokal. Metode pelaksanaan meliputi tahap persiapan (survei dan koordinasi), tahap pelaksanaan (sosialisasi bahaya stunting dengan media poster dan presentasi, serta demonstrasi pembuatan puding kelor), dan tahap evaluasi (pre-test, post-test, diskusi, dan observasi penerimaan produk). Hasil kegiatan menunjukkan adanya peningkatan pengetahuan peserta yang ditunjukkan melalui perbedaan skor pre-test dan post-test, antusiasme tinggi dalam diskusi, serta respon positif terhadap produk puding kelor yang dinilai memiliki rasa, tekstur, dan manfaat gizi yang baik. Dengan demikian, kegiatan ini berhasil meningkatkan literasi gizi masyarakat dan memperkenalkan inovasi pangan lokal sebagai upaya berkelanjutan dalam pencegahan stunting di wilayah pedesaan.
Sustainable Pharmaceutical Waste Management Using Quality Methods Function Deployment at PT Bio Farma Vania Nanda Fitri; Abdurrahman Faris Indriya Himawan
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8053

Abstract

Waste management is a critical factor influencing corporate sustainability , particularly in the pharmaceutical industry where production growth parallels rapid population increase . This study aims to evaluate the effectiveness of waste management practices at PT Bio Farma using the Quality Function Deployment (QFD) method . Employing a mixed method approach with a case study design , the research identifying the environmental dimension as the most critical factor , emphasizing corporate commitment to waste management , the efficiency of waste segregation and collection systems , and the availability of recycling facilities . QFD provides a structured framework to translate stakeholders needs into technical responses , offerings strategic recommendations to enhance both operational efficiency and environmental sustainability .  
Halal Horizons: Revolutionizing Supply Chains At Indonesian’s Fishery Port Himawan, Abdurrahman Faris Indriya; Sidik, Mohamad Hazeem; Hasan, , Md Zaki Muhamad; Suryana, Irma Sonya; Aziz, Wan Muhammad Azim bin Wan Abdul
Devotion : Journal of Research and Community Service Vol. 4 No. 8 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v4i8.550

Abstract

The purpose of this study is to examine the supply chain management process carried out by fishermen in their search for fish at a Fishery Port in East Java, Indonesia. In this study, the researcher directly observed the supply chain management process at the port. Additionally, the researcher analyzed how this process aligns with Islamic Sharia, ensuring that the supply chain activities are considered halal (permissible) and toyyib (wholesomeness). This study employed a qualitative case study method using the Miles and Huberman analysis technique (data reduction, data display, and data verification). The processes involved all stages from the sea and to the end of the supply chain where the catch was being sold to customers. Based on the objective of examining halal supply chain management, the researcher found that the activities performed by the fishermen at the port can be considered halal and toyyib. As this study is only focusing on upstream, future researchers could focus on the full-scale supply chain.
Pembuktian Isu Kehilangan BBM Head Truck Depo Transhipment Pada PT. Berkah Multi Cargo Logistic Hermawan, Budi; Faris Indriya Himawan, Abdurrahman
Jurnal Etnik: Ekonomi-Teknik Vol 1 No 5 (2022): ETNIK : Jurnal Ekonomi dan Teknik
Publisher : Rifa'Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/etnik.v1i5.68

Abstract

Head truck activities at PT. BMC Logistics is currently experiencing the issue of fuel consumption which is considered too wasteful, therefore it is suspected that there is a theft of fuel in the fuel tank. This study aims to prove the issue of fuel loss caused by theft by calculating the average fuel consumption (liters / hour) on each head truck every day with a sample of 15 head truck units located at the transshipment depot of PT. BMC Logistics which is located on Jalan Perak Utara, Pabean Cantian, Surabaya, East Java 60165. The research uses quantitative methods by collecting data based on a daily head truck checklist data sample from July 2021 to October 2021, then an average consumption of Liters per hour is made from the initial fuel filling to the next fuel filling, then a normality test is carried out to find out whether H0 (theft did not occur) is accepted or rejected. From the results of the study it was found that the test data were normally distributed. which means that the issue of fuel theft really didn't happen.
Pengaruh Adopsi Halal Supply Chain Terhadap Kinerja Supply Chain Menggunakan Kerangka Technology Organization Environtment Dhiya’ulhaq, Radhiza Abyan; Indriya Himawan, Abdurrahman Faris
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 11 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i11.4549

Abstract

Industri halal, termasuk skincare, memiliki potensi pasar yang signifikan di Indonesia, namun implementasi halal supply chain (HSC) masih menghadapi tantangan. Penelitian ini bertujuan untuk menganalisis pengaruh adopsi halal supply chain terhadap kinerja supply chain dalam industri skincare halal dengan menggunakan kerangka kerja Technology-Organization-Environment (TOE). Fokus penelitian ini adalah pada Perusahaan Glowies. Penelitian ini menggunakan metode kuantitatif dengan pengumpulan data melalui kuesioner kepada 35 responden melalui google form yang disebarkan oleh tim dari PT XYZ. Analisis data dilakukan dengan pendekatan Structural Equation Modeling-Partial Least Squares (SEM-PLS) pada software Smart PLS 4. Hasil penelitian ini menunjukkan bahwa tidak semua faktor dalam kerangka Technology-Organization-Environment (TOE) secara signifikan memengaruhi halal supply chain performance pada PT XYZ. Faktor technology terbukti memiliki pengaruh positif dan signifikan, sementara faktor organization dan environment belum menunjukkan kontribusi yang kuat terhadap peningkatan supply chain performance halal. Temuan ini mengindikasikan bahwa perusahaan perlu memperkuat integrasi nilai-nilai halal ke dalam sistem internal organization serta mengadopsi praktik ramah environtment secara lebih menyeluruh. Dengan demikian, optimalisasi kinerja halal supply chain tidak hanya bergantung pada inovasi technology, tetapi juga memerlukan dukungan dari penguatan struktur internal dan komitmen terhadap prinsip sustainability di seluruh proses bisnis perusahaan.
Harnessing Quality Function Deployment And The House Of Quality Principle For Malaysia’s Dry Ports Himawan, Abdurrahman Faris Indriya; Sidik, Mohamad Hazeem Sidik; Razik, Muhammad Ashlyzan; Hasan, Md Zaki Muhamad; Wijayantini, Bayu
Eduvest - Journal of Universal Studies Vol. 3 No. 11 (2023): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v3i11.958

Abstract

The research on dry bulk terminal improvement is currently limited and lacks focus, despite the increasing global demand for dry bulk cargo. The primary aim of this paper is to propose a design for enhancing dry bulk terminal operations and identify a significant factor for improving dry bulk terminal performance through the utilization of the Quality Function Deployment (QFD) method. The fundamental concern in QFD pertains to determining the customer’s desires and formulating an effective strategy to address the identified challenges. These two elements are of utmost importance and are considered essential components within the House of Quality (HOQ) matrices. This study employed systematic procedures that utilized inferential statistics, specifically factor analysis and Spearman correlation, within the context of QFD method. Factor analysis is employed in the process of identifying and selecting the optimal set of unutilized items. The Spearman correlation coefficient was employed to examine and enhance the association between the elements. The findings indicate that there exist significant variables and items that contribute to the enhancement of dry bulk terminal. A study revealed that there exists a moderate and statistically significant correlation between loading time and both labor and machine factors. Additionally, the analysis reveals a substantial correlation between the provision of quality services and the size of the berth. Finally, the analysis reveals a moderate correlation between vehicle control and the operation of lorries. The strategy proposed in this study can be employed by port management to effectively identify solutions in the context of dry bulk terminals.
Pengaruh Kualitas Informasi Dan Kepercayaan Konsumen Terhadap Niat Beli Dengan Mediasi Jarak Psikologi Sosial Pada Platform E-Commerce Tiktok Himawan, Abdurrahman Faris Indriya; Fadlurahman, Luthfi
eProceedings of Management Vol. 11 No. 2 (2024): April 2024
Publisher : eProceedings of Management

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Abstract

Peningkatan kesadaran pelanggan terhadap barang dan jasa maka penggunaan internet memberikan pengaruhdalam menghasilkan respons konsumen. Peran internet berfungsi sebagai media kominfo (komunikasi daninformasi), selanjutnya bisa diperuntukkan sebagai media untuk melakukan aktivitas dagang elektronik ataudisebut sebagi e-commerce. Tiktok yang mengindikasikan adanya permasalahan pada kualitas informasi (qualityinformation) dan kepercayaan (trust) yang di mediasi oleh psikologi sosial (social physicological) yangberpotensi mempengaruhi niat beli konsumen (purchase intention). Studi ini bertujuan guna mengukur tingkatlayanan, kepercayaan, jarak psikologi sosial, dan niat beli konsumen terhadap produk-produk yang dijual dalamplatform Tiktok. Studi ini memaki metode kuantitatif dengan memakai kuisioner selaku wadah pengumpul datadengan 200 responden yang bertindak sebagai sampel pada studi ini. Studi ini memperoleh pemahaman jikaInformation Quality dan Trust memberikan pengaruh signifikan dan positif terhadap Purchase Intention melaluiSocial Psychological Distancing pada platform e-commerce TikTok. Kata kunci-kualitas Informasi, kepercayaan, niat beli, jarak psikologi sosial
QUALITY CONTROL PADA AIR MINUM DALAM KEMASAN SWA UNTUK MENUJU ZERO DEFECT MELALUI PENDEKATAN SIX SIGMA Wiragama, Muhammad Salman; Indriya, Abdurrahman Faris; Kirono, Indro; Santoso, Rahmat Agus
Among Makarti Vol 15, No 3 (2022): AMONG MAKARTI
Publisher : STIE AMA Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52353/ama.v15i3.353

Abstract

Penelitian ini bertujuan untuk menganalisis pengendalian kualitas pada Air Minum Dalam Kemasan Merek SWA serta melakukan pengendalian kualitas dalam meminimalisir produk cacat. Kerusakan produk yang terdapat pada perusahaan adalah cacat botol, cacat tutup, cacat air kotor dan volume serta cacat bocor. Jika kerusakan tersebut tetap terjadi dan tidak dilakukan langkah perbaikan maka akan menyebabkan kerugian terhadap perusahaan. Oleh sebab itu peneliti mencoba memberikan solusi dengan six sigma menggunakan metode DMAIC (Define, Measure, Analyze, Control) dengan alat bantu antara lain diagram pareto, peta kendali, flowchart dan diagram sebab akibat. Pada bulan November 2021 pada produk botol 600ml dan 1.500ml kerusakannya mencapai 1,1% sedangkan batas standar mutu yang ditetapkan perusahaan adalah 0,9%. Setelah dilakukan langkah perbaikan, pada bulan April 2022 produk botol 600ml kerusakannya mencapai 0,2% dan botol 1.500ml mencapai 0,5%. Dengan demikian langkah perbaikan telah berhasil diterapkan dalam meminimalisir kerusakan produk.
Co-Authors Abi Hanif Dzulquarnain Achmad, Abdul Kholid Ahmed Absi Ahmed Absi Akhiruddin, Anita Aldila Anggun Kinanti Andi Rahmad Rahim Andini, Vania Aurel Anisa Bella Rista Anita Akhirruddin Anita Akhirruddin Anita Handayani Aulia Rusdi Aulia Tiara Cahyani Avika Ratna Deviana Awang Setiawan Wicaksono Aziz, Elvira Aziz, Wan Muhammad Azim bin Wan Abdul Bayu Wijayantini, Bayu Belinda Natasyah Rampo Dhiya’ulhaq, Radhiza Abyan Diah Fitri Rahmatianti Dwi Pramana Putra Efta Dhartikasari Priyana Efta Dhartikasari Priyana Enrico Julian Ekananda Fadlurahman, Luthfi Falikhaturrohma Dian Narista Femiliani Novitasari Firdaus Ilyas Nurdhika Hamzar Hamzar Hasan, , Md Zaki Muhamad Hasan, Md Zaki Muhamad Herik, Herik Hosam Alden Riyadh A.Alazeez Ice Syahriya Indro Kirono In’amy Fawwaz Kamaruddin Kamaruddin Masrendi, Masrendi Matriadi Matriadi Maulidya Amalina Rizqi Maulidyah Amalina Rizqi Maya Irjayanti Ma’rufianto, Alif Md Zaki Bin Muhamad Hasan Melki Melki Mita Kharisma Mochammad Maulana Ischaq Moh. Agung Surianto Mohamad Hazeem bin Mohmad Sidik Mohamad Hazeem Sidik Muhammad Abidhin Al Habtsi Muhammad Ahyat Daroini Muhammad Ardiansyah Muhammad Ashlyzan Bin Razik Muhammad Iqbal Alamsyah Muhammad Iqbal Maulana Nasiska Maria Ulfa Nasywa Natania Norlinda Rozar Nur Cahyadi Nur Fauziyah Nur Safira Aulia Nurul Mahmudah Nuraeni Nuraeni Oktafiyan Dwi Saputra Paugeran Rilopari Prasetiyo Agung Wijaya Puput Aprila Putri Aisya Putri, Ghaisani Khairana Raihan Daniel Dwi Febrian Razik, Muhammad Ashlyzan Riska Widiyanita Batubara Roziana Ainul Hidayati Salsabila Aisyah Alfaiza Sidik, Mohamad Hazeem Sidik, Mohamad Hazeem Sidik Sofrul Akhiriyah Sri Indra Yani Subhan Subhan Sukaris Sunarto Sunarto Suryana, Irma Sonya Tarandhika Tantra Tri Tarisa Dewi Umaimah Umaimah Vania Nanda Fitri Wenti Krisnawati Widya Indah Maghfiroh Wiragama, Muhammad Salman Zakiyatul Rochma