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KONFLIK KERJA DALAM ORGANISASI: IMPLIKASINYA TERHADAP PRESTASI KERJA KARYAWAN (Studi pada Karyawan Pemasaran PT. Krida Dinamik Autonusa Mataram) Cahyadi, Irwan; Anggriani, Rini; Imbayani, I Gusti Ayu; Puspitawati, Ni Made Dwi
Distribusi - Journal of Management and Business Vol. 14 No. 1 (2026): Distribusi, March 2026
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/distribusi.v14i1.695

Abstract

In organizational practice, interaction between employees is unavoidable because work is generally done in teams or across departments. Differences in educational background, experience, character, values, and interests often trigger the emergence of work conflicts. This study was conducted to analyze the influence of factors causing employee conflict consisting of resource competition, individual characteristics, task dependency, communication barriers, job boundary blurring, and status issues on the work performance of marketing employees at PT. Krida Dinamik Autonusa Mataram. Data were collected by distributing questionnaires to 54 respondents, then the collected data were analyzed using multiple linear regression analysis methods, by conducting a t-test to prove the proposed hypothesis. The results of the study showed that there was a negative and significant influence between factors causing employee conflict consisting of resource competition, individual characteristics, communication barriers, job boundary blurring, and status issues on the work performance of employees at PT. Krida Dinamik Autonusa Mataram, while the task dependency variable did not have a significant influence on work performance. Companies are advised to improve fair and effective resource management to reduce competition among employees and strengthen working relationships through interpersonal communication and teamwork training. Furthermore, internal communication systems need to be improved to be more opens and clear, and job descriptions should be structured to avoid overlapping tasks. Management also needs to create a transparent system for assigning status and positions to minimize conflict, and develop effective conflict management mechanisms through internal mediation and improving leadership skills in handling workplace conflicts.
The Influence of Electronic Word of Mouth (E-Wom), Brand Image, Product Knowledge on Purchase Intention I Gusti Ayu Imbayani; Agus Wahyudi Salasa Gama
Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 2 (2018)
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jj.5.2.813.145-153

Abstract

In the current era of globalization, the development of science and technology indirectly has a major influence on the economy. During 2017 internet users in Indonesia reached 143.26 million people. The increasing conditions of internet and social media use have now made it easier for people to access and share information about new phenomena, one of which is Go-Jek. Word of mouth, which used to happen personally, now spreads openly through the internet, namely the word electronic word of mouth (e-WOM). The development in the use of internet is increasingly widespread by making companies inevitably have to provide online services, including websites or other online services in order to improve the brand image, product knowledge and purchase intentions. This research is intended to determine to what extent the e-WOM, brand image, product knowledge on purchase intention bring about effects to customer purchase intention. Data were collected using questionnaires distributed to 220 respondents determined through non-probability sampling and accidental sampling. The data analysis technique used is multiple linear regressions. The results of the study show that e-WOM, brand image, product knowledge have a positive and significant influence on purchasing intention.
TECHNOLOGY READINESS INDEX DALAM PENGADOPSIAN SISTEM PEMBAYARAN QRISS Ni Putu Yeni Astiti; I Made Surya Prayoga; I Gusti Ayu Imbayani
Warmadewa Management and Business Journal (WMBJ) Vol. 5 No. 1 (2023)
Publisher : Fakultas Ekonomi Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/wmbj.5.1.2023.51-57

Abstract

This research was conducted at SMEs in Denpasar City by distributing questionnaires. The object of this research is SMEs actors in Denpasar City. Measuring the readiness of SMEs actors to adopt the Quik Response Code Indonesia Standard (QRIS) payment system uses the technology readiness index (TRI), which consists of four dimensions, namely: optimism, innovativeness, discomfort, and insecurity. The sample used in this study consisted of 98 SME actors in Denpasar City. The sample was determined by a simple random sampling techniqu e.This study found that the average score for the dimensions of optimism and discomfort was in the very high score category, while the other two dimensions, namely innovativeness, and insecurity were included in the high score category.
ANALISIS PENGARUH BUDAYA ORGANISASI, KARAKTERISTIK PEKERJAAN, DAN KOMPETENSI TERHADAP KINERJA KARYAWAN PADA ARJ 88 STORE CABANG KABUPATEN BADUNG I Putu Bagus Saka Pratama; I Gusti Ayu Imbayani; Daniel Manek
VALUES Vol. 7 No. 1 (2026): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Tujuan riset ini ingin memahami sejauh mana budaya organisasi, karakteristik pekerjaan, serta kompetensi memengaruhi kinerja karyawan pada ARJ 88 Store Cabang Kabupaten Badung. Riset ini berpendekatan kuantitatif dengan metode analisa regresi linier berganda terhadap 32 responden dari total 32 karyawan. Data penelitian dikumpulkan melalui observasi, wawancara, serta penyebaran kuesioner. Hasil analisanya membuktikan jika budaya organisasi, karakteristik pekerjaan, serta kompetensi berkontribusi signifikan positif pada kinerja karyawan. Temuan tersebut mengindikasikan jika semakin baik budaya organisasi, karakteristik pekerjaan, dan kompetensi yang dimiliki, sehingga kinerja karyawannya akan meningkat juga. Sehingga diusulkan bagi pihak manajemen untuk memperkuat budaya organisasi, menata karakteristik pekerjaan secara tepat, serta meningkatkan kompetensi karyawan guna mendukung pencapaian target perusahaan.
The Impact of Hedonic Shopping Motivation, Discounts, and Urge to Buy Impulsively on Impulse Buying: S-O-R Perspective I Gusti Ayu Imbayani; Agus Wahyudi Salasa Gama
International Journal of Applied Business and International Management Vol 9, No 3 (2024): December 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v9i3.3438

Abstract

Online transactions make things easier for both buyers and sellers. Impulse buying behavior can occur because of easy access to the goods one likes at the right price. Impulse buying can occur due to discounts given by sellers or hedonic buying motivation that grows within the buyer. The temptation to make rash purchases can often lead to more impulsive purchases. This research focuses on the relationship between discounts and hedonistic purchasing motivation in relation to impulsive purchasing and the function of the impulse to buy as a mediator in these connections. The sample for this research was 105 consumers who purchased goods using Shop Tokopedia. PLS-SEM is used in this study for data analysis. The study's findings demonstrate that discounts have no direct impact on impulsive purchases. The desire to make impulsive purchases is significantly and favorably impacted by discounts. Impulsive buying and the desire to make an impulsive purchase are strongly impacted by hedonic buying motivation. The association between discounts and hedonic shopping motivation and impulse buying is mediated by the desire to make an impulsive purchase. The research implications show that stimulus in the form of discounts or hedonic buying motivation will influence consumers' emotions which will have an impact on their purchasing behavior.
The Mediating Role of Trust in the Relationship Between Information Quality, Corporate Image, and Loyalty I Kadek Budi Astawan; Pande Ketut Ribek; I Gusti Ayu Imbayani; Nengah Landra
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4099

Abstract

Continuous engagement in long-term healthcare programs such as the Back-Referral Program (Program Rujuk Balik or PRB) depends on sustained participant loyalty, which is shaped by service-related perceptions and psychological factors. Previous studies have highlighted the roles of information quality and corporate image in influencing participant behavior; however, inconsistencies remain regarding their direct effects on loyalty. This study examines the influence of information quality and corporate image on customer loyalty, with trust considered as a mediating variable. Using a quantitative approach, data were collected from 271 PRB participants and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that information quality does not have a direct effect on loyalty (? = 0.082; p 0.05) but contributes positively to trust (? = 0.463; p 0.001). Corporate image shows a significant direct effect on loyalty (? = 0.209; p 0.05) and also enhances trust (? = 0.488; p 0.001). Trust demonstrates a strong positive effect on loyalty (? = 0.521; p 0.001) and serves as a mediating mechanism linking information quality and corporate image to loyalty outcomes. These findings highlight the importance of trust in maintaining long-term engagement in public healthcare programs and suggest that clear communication, reliable service delivery, and a credible institutional image are central to fostering participant loyalty.
The Influence of Brand Image, Digital Marketing, and Online Customer Reviews on Purchasing Decisions in the Skincare Industry I Gusti Ayu Imbayani; I Made Surya Prayoga; Ni Komang Ayu Putri Dwiyanti
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 3 (2025): October 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i3.3756

Abstract

The Indonesian skincare industry has experienced rapid growth, with Somethinc emerging as one of the most popular local brands. Despite its earlier success, recent data indicate a decline in Somethinc’s market position, raising concerns about the factors influencing consumer purchasing behavior. This study aims to analyze the influence of brand image, digital marketing, and online customer reviews on purchasing decisions for the Somethinc brand in Denpasar City. A quantitative research design was employed, using purposive sampling to collect data from 119 respondents who had previously purchased Somethinc products. Data analysis was conducted with SPSS version 26.0 to test the proposed hypotheses. The results show that brand image has a significant positive effect on purchasing decisions (? = 0.680; p 0.05), digital marketing also exerts a significant positive effect (? = 0.178; p 0.05), and online customer reviews significantly enhance purchasing decisions (? = 0.255; p 0.05). These findings highlight the importance of strengthening brand perception, optimizing digital marketing strategies, and managing online reviews to sustain consumer trust and market competitiveness.
OPTIMALISASI MEDIA SOSIAL SEBAGAI SARANA EDUKASI LELANG PROPERTI SYARIAH DALAM MENINGKATKAN LITERASI DAN KEPERCAYAAN MASYARAKAT PADA BANK SYARIAH INDONESIA AREA DENPASAR I Gusti Ayu Imbayani; Sutan Rachmat Ramadhan
PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA) Vol 5 No 1 (2026): PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA)
Publisher : Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perkembangan teknologi digital telah mendorong perubahan dalam pola penyampaian informasi, termasuk dalam sektor keuangan syariah. Salah satu tantangan yang dihadapi adalah masih rendahnya literasi masyarakat terhadap mekanisme lelang properti syariah serta adanya persepsi negatif terkait transparansi dan risiko. Bank Syariah Indonesia Area Denpasar sebagai lembaga keuangan syariah memiliki peran strategis dalam meningkatkan pemahaman masyarakat, namun kegiatan sosialisasi belum dilaksanakan secara maksimal, sehingga menyebabkan informasi belum tersampaikan secara optimal. Berdasarkan permasalahan tersebut, kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengoptimalkan pemanfaatan media sosial sebagai sarana edukasi dalam meningkatkan literasi dan kepercayaan masyarakat terhadap lelang properti syariah. Program yang dilaksanakan meliputi penyusunan dan publikasi konten edukatif berupa infografis, dan caption informatif, serta pelaksanaan sosialisasi interaktif guna memberikan pemahaman yang lebih komprehensif kepada masyarakat. Berdasarkan seluruh rangkaian kegiatan yang telah dilaksanakan, pemanfaatan media sosial sebagai media edukasi memberikan dampak positif yang signifikan, ditandai dengan meningkatnya pemahaman, interaksi, serta respon positif masyarakat terhadap informasi yang disampaikan. Dengan demikian, optimalisasi media sosial terbukti efektif dalam meningkatkan literasi dan kepercayaan masyarakat terhadap lelang properti syariah.
Determinants of Employee Performance in Service-Based SMEs: The Effects of Work Discipline, Emotional Intelligence, and Communication I Kadek Dwi Bujangga; I Gusti Ayu Imbayani; Ary Wira Andika
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14105

Abstract

Increasingly fierce business competition in the coffee shop industry requires companies to have human resources that perform optimally. Employee performance is a key factor in a company’s success because it plays a direct role in service delivery and the achievement of organizational targets. Akasa Coffee Kintamani, as one of the coffee shops in Bangli Regency, faces employee performance issues reflected in its 2024 sales realization, which averaged only 79% of the target. These issues are suspected to be influenced by work discipline, emotional intelligence, and communication that have not yet functioned optimally. This study aims to analyze the influence of work discipline, emotional intelligence, and communication on employee performance at Akasa Coffee Kintamani. This study employs a quantitative approach using a survey method. The study population and sample consist of 32 employees, selected using a saturation sampling technique. Data were collected through questionnaires, interviews, and observations, then analyzed using multiple linear regression analysis with the assistance of SPSS version 25.00. The results indicate that work discipline, emotional intelligence, and communication each have a positive and significant influence on employee performance, both partially and simultaneously. The adjusted R-squared value of 0.764 indicates that 76.4% of the variation in employee performance can be explained by these three variables, while the remainder is influenced by other variables outside the scope of this study. These findings underscore the importance of enhancing work discipline, managing emotional intelligence, and fostering effective communication as strategic efforts to improve employee performance at Akasa Coffee Kintamani.
Co-Authors Ade Riski Agus Wahyudi Salasa Gama Agus Wahyudi Salasa Gama Anak Agung Ketut Ari Mahendra Andika, Ary Wira ANGGRAINI , Ni Putu Nita Anggriani, Rini Atmaja, I Made Johan Wirya Bayu rifa’I Cahyadi, Irwan Cahyani, Ni Putu Fiska D. G. Agung Krisna Permana Daniel Manek Desak Putu Eka Citra Dewi Desak Putu Harum Sari Dewa Ayu Putu Febriyanti Dewa Gede Agung Artha Swikara Putra Febriyanti, Dewa Ayu Putu Gregorius Paulus Tahu Gusti Ayu Intan Viani Gusti Ayu Komang Tri Wahyuni Gusti Ayu Rita Devi Marchela Handayani, Ni Kadek Indah Handayani, Ni Made Ari Putri I Gede Ariasa Putra I Gede Irfan Asmara Wijaya I Gede Suparsa I Gede Tangkas Sandika I Gede Yudha Dharma Putra I Gusti Agung Tri Purnami I Gusti Ayu Kadek Yuni Elayanti I Gusti Ngurah Putu Yana I Gusti Ngurah Wahyu Cahyadi I Kadek Andi Ria Gunawan I Kadek Budi Astawan I Kadek Budiantara I Kadek Dwi Bujangga I Ketut Agus Suweca I Komang Ngurah Mudita I Komang Sudarpa Galung I Made Surya Prayoga I Made Surya Prayoga I Made Surya Prayoga3 I Made Tamba I Nyoman Andika Permana I Putu Aditya Surya Pratama I Putu Apriana Wahyu Setiawan I Putu Ariawan I Putu Aris Wirananda I Putu Bagus Saka Pratama I Putu Eka Sastrawan Dewantara I Putu Gede Abdi Sudiatmika I Putu Krisna I Putu Rendi Bayu Krisnawan I Wayan Adi Juniarta I Wayan Arik Krisna I Wayan Aris Mahendra I Wayan Egi Permana I Wayan Ekastana Senadwipa Perteka Ida Bagus Agung Mahaputra Pemaron Ida Bagus Ardita Dwipayadnya Juniantari, Ni Made Rai Juniari, Ni Kadek Dwi Kadek Anggi Trisnayanti Luh Ketut Ari Anggarawati Luh Putu Budi Wijayani Luh Wulan Krisna Aryanti Made Agus Ari Santana Mahatama, I Putu Candra Ma’ruf Hidayat Muhammad Hercahya Abadi Musholikhah Nengah Landra Ni Kadek Anita Putri Ni Kadek Dian Winda Sari Ni Kadek Indriani Ni Kadek Matriani Ni Kadek Mea Wandari Ni Kadek Puspitasari, Ni Kadek Ni Kadek Ria Dwi Wandasari Ni Kadek Risna Dwi Kartika Ni Kadek Tara Wahyuni Ni Kadek Vidia Krisna Devi Ni Kadek Yuni Suantari, Kadek Julia Praba Dewi, Ni Ketut Ledys Sri Rahayu Ni Ketut Nopianti Ni Ketut Okta Widia Astuti Ni Ketut Sri Diana Wati Ni Komang Alisa Andriani Ni Komang Alit Vikananda Ni Komang Ayu Putri Dwiyanti Ni Komang Dian Andarista Wati Ni Komang Emi Tri Widanti Ni Komang Juliantari Ni Komang Sri Megantari Ni Komang Tri Utami Dewi Ni Komang Trinanda Saradewi Ni Luh Bayu Okadiani Ni Luh Bayu Okadiani Ni Luh Dian Wulandari Ni Luh Gede Lora Pranciska Ni Luh Putu Fitri Apsari Ni Luh Sinta Krisna Dewi Ni Made Anggara Cipta Dewi Ni Made Dwi Puspitawati Ni Made Dwi Widya Kencana Wati Ni Made Indri Septiantini Ni Made Mira Yurika Ni Made Puspita Dewi Ni Made Ratih Safitri Ni Made Sakha Dwi Ariesta Ni Nyoman Ari Novarini Ni Nyoman Ayu Widyawati Ni Putu Anggi Damayanti Ni Putu Ayu Sari Kusumaeni Ni Putu Cempaka Dharmadewi Atmaja Ni Putu Dian Sulistyawati Ni Putu Dian Tresmiana Ni Putu Eka Rosi Febby Diana Ni Putu Melani Gita Sari Ni Putu Nita Anggraini Ni Putu Nita Anggraini Ni Putu Risa Ayu Ni Putu Sintya Garini Dewi Ni Putu Sita Krisna Dewi Ni Putu Yeni Astiti Ni Wayan Cahya Ayu Pratami Ni Wayan Candra Dewi Ni Wayan Cantika Verginia Ni Wayan Eka Mitariani Ni Wayan Ekayanti Ni Wayan Murnia Ni Wayan Noviana Safitri Ni Wayan Srijuli Artini Novyantari, Ni Putu Widya Okadiani, Ni Luh Bayu Pande Ketut Ribek Payanti, Ni Made Ari Dewi PRAMUDIAH, Desak Dwita Amanda Prayoga, I Gusti Ngurah Tresna Diva Prayoga, I Nyoman Adi Triyana Prayoga, Made Surya Putri, Ida Ayu Made Diah Kencana Putri, Made Ayu Metania Mertiari Putu Andrian Wijaya Putu Anik Junia Artawan Putu Devita Pradnyasari Putu Ety Trisnayani Sang Ayu Made Apriantini Suparmiati, Ni Ketut Sutan Rachmat Ramadhan Tirtawati, Ni Luh Sari Wathi, Komang Ayu Cintya Widari, I Gusti Ayu Widyawati, Ni Made Putri Winnie Chika Fernanda S YANI, Luh Komang