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All Journal Jurnal Pelangi Ilmu Jurnal Ilmiah Pangabdhi E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Pengabdian Pada Masyarakat YUME : Journal of Management Jambura Science of Management Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat JCRS (Journal of Community Research and Service) Dinasti International Journal of Management Science JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Journal of Management - Small and Medium Enterprises (SME's) PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Ilmu Ekonomi dan Sosial (JIES) eMBeJi : Manajemen dan Bisnis Jurnal JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Economic Reviews Journal Research Review: Jurnal Ilmiah Multidisiplin International Journal of Applied Business and International Management International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Journal of Artificial Intelligence and Digital Business PPSDP International Journal of Education Majapahit Journal of Islamic Finance dan Management Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Majapahit Journal of Islamic Finance dan Management Jurnal Penelitian dan Pengkajian Ilmiah Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) IJEFSD As-Syirkah: Islamic Economic & Financial Journal DIVERSITY: Journal of Multi Science Linearity El-Economica
Tineke Wolok
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Analysis of the Effect of Customer Experience, with Customer Satisfaction as a Mediation Variable Andi Juanna; Umin Kango; Tineke wolok; Irwan Yantu; Rober R. Winerungan
International Journal on Economics, Finance and Sustainable Development Vol. 4 No. 1 (2022): IJEFSD
Publisher : Research Parks Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v4i1.2583

Abstract

The Purpose of this study is to analyze the effect of Customer Experience, Service with Customer Satisfaction as mediation Variable for IndiHome's Customers of PT Telkom Witel Sulut. The population of this research totally 2509 Customer with 2 months unpaid billing of IndiHome on term July and August 2021, and sampling was carried out based on Slovin's Formula total 359 respondents filled the questionnaire. The Research data were analyzed using PLS SEM (Partial Least Square - Structural Equation Modeling) with SmartPLS 3.0.software. The Result show that Customer Experience, on Customer Satisfaction but did not directly influence Customer Retention. Customer Experience, Service Quality and Price Perception affect Customer Retention through Customer Satisfaction with full mediation.
Analysis of the Relationship Between Stock Price Index and Exchange Rate in Indonesia (Emerging Market) and in Singapore (Developed Market) using Vector Error Correction Model (VECM) Analysis Andi Juanna; Umin Kango; Tineke Wolok
International Journal on Economics, Finance and Sustainable Development Vol. 4 No. 1 (2022): IJEFSD
Publisher : Research Parks Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v4i1.2584

Abstract

The COVID-19 pandemic is a problem that occurs in all countries, both developed and developing countries. The impact of this pandemic is not only in the health and social fields, but also the most visible is the economic impact. Restructuring the economy requires investment, both domestic and international. The increase that occurs will make the domestic currency appreciate. Conversely, if there is a downward trend in stock prices, it will cause investors' real wealth to decrease, thereby causing a decrease in the demand for money. A decrease in the demand for money will result in a decrease in interest rates which will have an impact on foreign investment (capital inflow) and ultimately lead to a depreciation of the domestic currency. This study aims to examine the long-term relationship between stock prices (closing price) and the exchange rate in Indonesia as an emerging market and Singapore as a developed market.
Analysis of The Effect of Green Marketing on Consumer Purchasing Decisions on The Body Shop Gorontalo Product Tineke Wolok
International Journal of Applied Business and International Management Vol 4, No 2 (2019): August 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v4i2.569

Abstract

Consumer purchasing decisions are one of the classic problems that require further study by a marketer or company because they are motivated by consumer behavior that is always changing every time. Green marketing is one of the marketing concepts that aims to implement the company's marketing strategy in the environmental context, specifically in this study the products of the body shop Gorontalo. This study aims to answer whether green marketing has a significant influence on consumer purchasing decisions. The instruments used are green marketing tools namely environmentally friendly products, premium prices, environmentally friendly promotions, and environmentally friendly distribution. There were 76 respondents involved in this study. The analytical method used is simple regression. The results showed that green marketing had a significant influence on consumer purchasing decisions at the Gorontalo body shop (t count> t table), and 46.2% of consumer purchasing decisions at the Gorontalo body shop could be explained by the inherent green marketing factors on the body shop products.
Factors Determining the Effectiveness of Sharia Bank Marketing Management During the Covid 19 Pandemic in Gorontalo Province Tineke Wolok; Umin Kango
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v4i3.1211

Abstract

The Covid-19 pandemic brings a significant impact on the revenue of the banking industry in addition to new challenges and risks. The micro, small and medium enterprise sector feels its great effects as the pandemic affects the ability of Islamic banks to obtain deposits from them and the level of demand for financing for productive business investments through Islamic banks. This study analyzes various determining of the effectiveness of Islamic banking marketing management in Gorontalo Province. This paper applied a qualitative method with a descriptive-analytical approach, verification, and exploratory by collecting the primary data from unstructured interviews to information sources (key informants and informants). The data was analyzed by a qualitative descriptive model in the form of data collection, data reduction, data display, and conclusions. Besides, to deepen the results of the study, a Focus Group Discussion (FGD) was conducted with all relevant competent stakeholders. The results of the study are expected to be used by local governments and Islamic banking actors in Gorontalo Province.
Model Design of Influence of Service Quality on Customer Satisfaction in Regional General Hospitals in Gorontalo Province Rizan Machmud; Tineke Wolok
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i3.948

Abstract

This study aims to determine the model design of influence of service quality on customer satisfaction at Regional General Hospitals (RSUD) in Gorontalo Province. This research believes that the quality of service remains the biggest problem demanding a pattern of services to increase customer satisfaction hindering the government-owned hospital to compete with other private hospitals. This study uses AHP analysis to formulate the interest weights of various factors as the basis for the formulation of the design model, and SWOT analysis to formulate strategies by considering the importance of those factors grouped into strength (S), weakness (W), opportunities (O), and threats (T). While, the results of AHP analysis were used as the basis for each factor weighting. This study findings conclude that model design of the influence of service quality on patient satisfaction at Regional General Hospitals (RSUD) in Gorontalo Province indicating higher weight, sequentially, on assurance, tangibility, empathy, reliability, and responsiveness. Those all, undoubtedly, are essential aspects to cover as the hospitals deliberately attempt to gain patient's satisfaction. The SWOT analysis highlights that, in addition to its affordable costs and cleanliness, the hospitals were excellent as the doctors and nurses were outwardly appealing, quick-responding, kind-hearted, and communicative. The hospital weakness lies on its lack of cutlery’s cleanliness standards, unkempt inpatient rooms, nurse-doctor's sluggish coordination, ignorance, specialist unavailability, and doctors’ and nurses' incompetence. Externally, the hospital could highly grasp ample opportunities. The hospitals are referral hospitals for small communities. Their good reputation leads the public to put their trust as the population remains exponentially growing. In addition to pharmacy, the hospitals are formally accredited allowing their quality service enhancement. However, the hospitals should consider other private hospitals, customer dissatisfaction, and science and technology development as threats to their sustainable excellent service.
Pendampingan Penguatan Kelembagaan Koperasi Desa Merah Putih Melalui Manajemen Koperasi dan Digitalisasi Usaha di Desa Bunggalo Kecamatan Talaga Jaya, Kabupaten Gorontalo: Mentoring for Institutional Strengthening of the Merah Putih Village Cooperative through Cooperative Management and Business Digitalization in Bunggalo Village, Talaga Jaya District, Gorontalo Regency Sri Indriyani S. Dai; Melizubaida Mahmud; Tineke Wolok
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 11 No. 7 (2026): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v11i7.10942

Abstract

Village cooperatives play an important role in strengthening community economies by managing collective businesses and empowering micro, small, and medium enterprises (MSMEs). However, weak cooperative institutions, limited managerial capacity, and low digital literacy remain challenges in rural economic development. This community service program aimed to provide mentoring for strengthening the institutional capacity of the Merah Putih Village Cooperative through cooperative management and business digitalization in Bunggalo Village, Talaga Jaya District, Gorontalo Regency. The program was implemented through several stages, including preparation, training, mentoring, and evaluation. Training activities were conducted through interactive lectures, discussions, and workshops, while mentoring focused on cooperative administrative management and on the use of digital media to market MSME products. The results showed an improvement in the understanding of cooperative institutional management among cooperative administrators and MSME actors, as well as in the use of digital technology for product promotion. The program indicates that integrating cooperative institutional strengthening with business digitalization can support the improvement of rural community economic capacity.
MAKNA INOVASI BISNIS BAGI PELAKU UMKM DALAM MENINGKATKAN KEUNGGULAN KOMPETITIF DI GORONTALO Tineke Wolok; Fritania Bonde; Cindy Pratiwi Julyani Daud
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 2 (2026): JIMB - VOLUME 9 NOMOR 2 SEPTEMBER 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v9i2.41236

Abstract

Penelitian ini bertujuan untuk memahami makna inovasi bisnis bagi pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) dalam meningkatkan keunggulan kompetitif di Gorontalo. Perkembangan teknologi, perubahan perilaku konsumen, dan meningkatnya persaingan usaha menuntut pelaku UMKM untuk terus beradaptasi melalui berbagai bentuk inovasi agar mampu mempertahankan keberlangsungan usahanya. Penelitian ini menggunakan pendekatan kualitatif dengan metode fenomenologi untuk menggali pengalaman dan pemaknaan pelaku UMKM terhadap inovasi bisnis yang diterapkan dalam aktivitas usahanya. Informan penelitian berjumlah 10 orang pelaku UMKM yang dipilih menggunakan teknik purposive sampling dengan kriteria telah menjalankan usaha minimal tiga tahun dan pernah melakukan inovasi dalam usaha yang dikelolanya. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi. Analisis data menggunakan model Miles, Huberman, dan Saldaña yang meliputi kondensasi data, penyajian data, serta penarikan kesimpulan dan verifikasi. Hasil penelitian menunjukkan bahwa pelaku UMKM memaknai inovasi bisnis sebagai upaya adaptasi terhadap perubahan pasar, sarana menciptakan nilai tambah, strategi pengembangan usaha, dan cara mempertahankan keberlangsungan bisnis. Bentuk inovasi yang dilakukan meliputi inovasi produk, inovasi pemasaran digital, inovasi pelayanan, dan inovasi proses bisnis. Inovasi tersebut memberikan dampak positif terhadap peningkatan keunggulan kompetitif melalui diferensiasi produk, perluasan pasar, peningkatan kepuasan pelanggan, serta penguatan daya saing usaha. Temuan penelitian ini menunjukkan bahwa inovasi bisnis merupakan faktor strategis yang tidak hanya membantu UMKM bertahan dalam persaingan, tetapi juga menjadi sumber utama keunggulan kompetitif yang berkelanjutan. Oleh karena itu, pelaku UMKM perlu terus mengembangkan inovasi yang sesuai dengan kebutuhan pasar dan perkembangan lingkungan bisnis.
DAMPAK FASILITAS TERHADAP KEPUTUSAN PEMBELIAN PADA PERUMAHAN GRIYA DULOMO INDAH DI KOTA GORONTALO Fauzia Toralawe; Tineke Wolok; Zulfia K. Abdussamad
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 2 (2026): JIMB - VOLUME 9 NOMOR 2 SEPTEMBER 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v9i2.41141

Abstract

Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh fasilitas terhadap keputusan pembelian pada Perumahan Griya Dulomo Indah di Kota Gorontalo. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Teknik pengumpulan data dilakukan melalui penyebaran kuesioner kepada responden. Metode analisis data yang digunakan adalah analisis regresi linear sederhana, koefisien determinasi, serta pengujian hipotesis melalui uji t (parsial). Hasil penelitian menunjukkan bahwa fasilitas berpengaruh positif dan signifikan terhadap keputusan pembelian pada Perumahan Griya Dulomo Indah di Kota Gorontalo. Hal ini berarti semakin baik fasilitas yang disediakan, maka semakin tinggi pula kecenderungan konsumen dalam melakukan keputusan pembelian pada Perumahan Griya Dulomo Indah. Hasil koefisien determinasi menunjukkan bahwa fasilitas memiliki kontribusi dalam menjelaskan variasi keputusan pembelian, sedangkan sisanya dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.
OPTIMIZING DIGITAL MARKETING TO INCREASE SALES OF MICRO BUSINESSES IN THE CULINARY SECTOR IN GORONTALO CITY Sindi Yanti Iko; Tineke Wolok; Mohamad Agus Salim Monoarfa
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 1 (2026): JIMB - VOLUME 9 NOMOR 1 MEI 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v9i1.38634

Abstract

This study aims to determine the effect of Digital Marketing utilization on the sales level of Micro Businesses in the Culinary Sector in Gorontalo City. This study uses a quantitative research method, and the data used are the results of questionnaires from 96 MSME respondents. The data analysis used in this study is simple linear regression. The results of the study indicate that the use of digital marketing has a positive and significant effect on increasing sales. These findings indicate that the more optimally businesses use digital marketing, the more they are able to boost sales. In addition, this study also confirms that most of the variation in sales growth can be explained by the use of digital marketing, while the rest is influenced by other factors that are not the focus of this study.
KESEIMBANGAN KEHIDUPAN KERJA DAN KUALITAS KERJA TENAGA KEPENDIDIKAN: STUDI PADA UNIVERSITAS NEGERI GORONTALO Yunita Gani; Tineke Wolok; Robiyati Podungge
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 1 (2026): JIMB - VOLUME 9 NOMOR 1 MEI 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v9i1.38626

Abstract

Penelitian ini bertujuan menganalisis pengaruh work life balance terhadap kualitas kerja pegawai pada tenaga kependidikan non-struktural di Universitas Negeri Gorontalo. Penelitian menggunakan pendekatan kuantitatif eksplanatif dengan desain korelasional melalui survei kuesioner. Work life balance diukur melalui lima dimensi, yaitu personal life interference with work (PLIW), personal life enhancement to work (PLEW), work enhancement to personal life (WEPL), time balance, dan satisfaction balance, sedangkan kualitas kerja menggambarkan efektivitas pegawai dalam menyelesaikan tugas serta layanan kerja. Analisis data dilakukan melalui uji validitas, reliabilitas, regresi linear sederhana, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa work life balance berpengaruh positif dan signifikan terhadap kualitas kerja pegawai (t = 9,735; p 0,001) dengan koefisien regresi sebesar 0,792. Nilai R² sebesar 0,659 menunjukkan bahwa 65,9% variasi kualitas kerja dapat dijelaskan oleh work life balance, sedangkan 34,1% dipengaruhi faktor lain di luar model. Temuan ini menegaskan pentingnya kebijakan kerja yang lebih fleksibel dan berorientasi kesejahteraan untuk meningkatkan kualitas layanan administrasi perguruan tinggi.
Co-Authors Abd. Rahmat I. Lakoro Abdul Rahman Pakaya Abdussamad, Zulfia K. Alow, Syintia Ananda Tuliabu Andi Juanna Aneta, Chelsy Olivia Anggraini, Sherina Anraini Mulya Anggai Antu, Cindrawati Anugrah, Krisna Asira, Miftahul Jannah Asnawi, Melan Angriani Asrul Hidayatullah Alimuddin Barmin Rahmat Yusuf Baruwadi, Fahrizal Alghifari Cindy Aniga Cindy Pratiwi Julyani Daud Citra Aditya Kusuma Citra Aditya Kusuma Danu Wardana Ali Deasulistiawati Hasan Djaafar, Sity Nur Anisah Djoko Lesmana Radji Dungga, Meriyana Fransisca Ento, Aprilia A. Fauzia Toralawe Fazri Mohehu Febriadi Kei Franssisca, Meriyana Frisilya Holle Fritania Bonde Gufran K. Hidu Hais Dama Hamid, Febriyanti Putri Hapsawati Taan Herlina Rasjid Ibrahim, Regina Octavia Idham Masri Ishak Idris Yanto Niode Indrijani Naksir Irwan Yantu Isa, Ramlan Amir Ismet Sulila Ismet Susila Istifany Pakaya Ivan Rahmat Santoso Jepri E. Madi Kei, Febriadi Lahay, Firmansyah Laiya, Indriyanti Latif, Mardhiyyah Syahida Lisda L. Asi Macmud, Rizan Mahludin Baruadi Malinta, Avliani Mardiani Mardiani Melandra Habibie Melinda Noviana Hasan Melizubaida Mahmud Meriyana Fransisca Dungga Mia Arista B. Wantu Mohamad Agus Salim Monoarfa Mohamad Dion Setiawan Arnold Mohamad, Abdulrizky Wijaya Muh Nur Alfian S Kasim Nada Alzaniah Anjali Santana Nazmi Alamri Nazwa Pratiwi Dumbela Novianty Djafri Nurkamiden, Sukmawati Oktavia Seysi Amelia Esa Pansu, Oku Paputungan, Nessa Larasati Priscilia Mokodongan Putria Avika Bumulo Rahmad Ayuba Rahmawati Muharam Rahmawati Wahidji Rahmi Eka Putri Yusuf Rezkiawan Tantawi Rindy Riyani Bilondatu Rival Bilondatu Rizan Machmud Rizka Nur Safira Rober R. Winerungan Robiyati Podungge Ruslin Karim Saleh, Gramasyah Hasan Sindi Yanti Iko Siti Hadidjah Ahmad Siti Hajrin Salawali Siti Indriani Sri Indriyani Lahay Sri Indriyani Lahay Sri Indriyani S. Dai Sri Milanda Polapa Sri Rahayu Dj. Puhi Srie Isnawaty Pakaya Sunarty Suly Eraku Tadarus, Saniati S. Umar, Nurain S. Umin Kango Usman, Sartika Dewi Valentina Monoarfa Wantu, Mia Arista B. Weny Almoravid Dungga Yakobus, Marsel Yulinda L. Ismail Yunita Gani Yusuf, Ratuling Herman Zahra Amidu Zhulmaydin Chairil Fachrussyah Zulfia K. Abdussamad