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All Journal JURNAL RELASI STIE MANDALA JEMBER EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis UNEJ e-Proceeding Kinerja: Jurnal Ekonomi dan Manajemen JURNAL MANAJEMEN Alignment: Journal of Administration and Educational Management Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Sains Manajemen dan Bisnis Indonesia MBA: Journal of Management and Business Aplication BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Community Development Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) JIWAKERTA: Jurnal Ilmiah Wawasan Kuliah Kerja Nyata International Journal of Management Science and Information Technology (IJMSIT) Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Relasi : Jurnal Ekonomi IIJSE Jurnal Kesehatan dr. Soebandi Jurnal Penelitian IPTEKS
Toni Herlambang
Universitas Muhammadiyah Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analisis Kualitas Layanan dan Kepercayaan terhadap Loyalitas Pasien dengan Kepuasan Pasien sebagai Variabel Intervening Nurlatifah Nurlatifah; Toni Herlambang; Abadi Sanosra
Jurnal Penelitian IPTEKS Vol. 11 No. 1 (2026): JURNAL PENELITIAN IPTEKS
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/penelitianipteks.v11i1.4073

Abstract

Rumah sakit merupakan institusi penyedia layanan kesehatan yang penting bagi masyarakat. Rumah sakit harus mampu memberikan pelayanan yang sesuai dengan harapan pasien, selain itu rumah sakit juga perlu untuk meningkatkan kepercayaan pasien. Hal ini akan berdampak pada tingkat kepuasan pasien dan loyalitas pasien Penelitian ini bertujuan menganalisis pengaruh kualitas layanan dan kepercayaan terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel intervening di RSD Balung. Kepuasan pasien diuji sebagai mediator dalam hubungan ini. Penelitian ini menggunakan metode kuantitatif dan desain survei, data dikumpulkan dari pasien RSD Balung menggunakan teknik purposive sampling. Analisis Structural Equation Modelling (SEM). Penelitian ini menemukan bukti bahwa kualitas layanan dan kepercayaan secara positif dan signifikan mempengaruhi baik kepuasan maupun loyalitas pasien. Selain itu, kepercayaan juga terbukti secara langsung meningkatkan loyalitas. Lebih lanjut, pengaruh kepercayaan terhadap loyalitas pasien diperkuat melalui peran mediasi kepuasan pasien. Sedangkan pengaruh kualitas layanan terhadap loyalitas pasien tidak signifikan melalui peran mediasi kepuasan pasien). Penelitian ini dapat menjadi masukan bagi RSD Balung dalam meningkatkan layanan kesehatan dan menjadi kunci terciptanya kepuasan dan loyalitas pasien.
EMPLOYEE ENGAGEMENT MEDIATION MODEL: AN ANALYSIS OF THE INFLUENCE OF WORK CULTURE AND LEADERSHIP ON THE PERFORMANCE OF ASN IN SITUBONDO REGENCY GOVERNMENT Rohmatul Maula; Nursaid Nursaid; Toni Herlambang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9716

Abstract

This study aims to analyze the role of employee engagement as a mediating variable in the influence of work culture and leadership on the performance of the State Civil Apparatus (ASN) within the Situbondo Regency Government, considering that there are still problems with ASN performance that are not optimal. This study uses a quantitative descriptive approach with a population of 6,904 employees, and a research sample of 100 respondents was determined using the Slovin formula with purposive sampling techniques. Data was collected through questionnaires, interviews, observations, and literature studies, then analyzed using Structural Equation Modeling (SEM) with the WarpPLS 8.0 application. The results of the study show that work culture has a significant effect on employee engagement and employee performance, while leadership does not have a significant effect on employee engagement but has a significant effect directly on employee performance. Employee engagement has been proven to have a significant effect on employee performance and is able to mediate the influence of work culture on ASN performance significantly. In contrast, employee engagement is not able to mediate the influence of leadership on employee performance. These findings indicate that a positive work culture is a key factor in building employee attachment which further has an impact on improving ASN performance. This research provides practical implications for the Situbondo Regency Government to prioritize strengthening work culture and increasing employee engagement as the main strategy in improving the performance of ASN in a sustainable manner
The Influence Of Motivation, Compensation, And Work Environment On The Performance Of Human Resources In Zakat Management Institutions: Organizational Commitment As An Intervening Variable In Zakat Institutions Of Pasuruan City Akhmad Khalim; Dwi Cahyono; Toni Herlambang
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 3 (2026): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i3.11537

Abstract

This study aims to examine the effects of work motivation, compensation, and work environment on the performance of human resources (HR) working in zakat management institutions in Pasuruan City, with organizational commitment serving as an intervening variable. A quantitative approach with a survey method was employed in this research. The study population consisted of employees from five zakat institutions in Pasuruan City, namely BAZNAS Pasuruan City, Yatim Mandiri, LAZISMU, LAZISNU, and Baitul Maal Hidayatullah. Data were collected through questionnaires distributed to 154 respondents and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with WarpPLS 5.0 software. The findings reveal that work motivation and compensation do not significantly influence either organizational commitment or employee performance. In contrast, the work environment has a positive and significant effect on both organizational commitment and employee performance. Furthermore, organizational commitment is found to have a positive and significant impact on employee performance. The mediation analysis indicates that organizational commitment does not mediate the relationship between work motivation and employee performance, nor the relationship between compensation and employee performance. However, organizational commitment significantly mediates the effect of the work environment on employee performance. The results suggest that the work environment is the most influential factor in enhancing both organizational commitment and employee performance within zakat management institutions. Therefore, zakat institutions should prioritize the development of a supportive, safe, and comfortable work environment to strengthen organizational commitment and improve employee performance effectively.
Penilaian Costumer Service Indeks Pada Cafe-Cafe Di Jalan Semeru Utama Jember Toni Herlambang; Aditya Dimas Pratama
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1066

Abstract

Nowadays, the number of cafés in every region of Indonesia, including in Jember district, especially in the campus area is increasing. However, the existence or ability to survive of each café is very diverse. This type of research is quantitative and qualitative research in the form of numbers and qualitative data expressed in words. The results showed that the level of customer satisfaction was in the satisfied category with a Costumer Service Index (CSI) value of 71.04 percent. The results also show that there is a positive influence between service level and satisfaction. The higher the service level, the higher the level of satisfaction. In addition, the results also show that there is a negative influence between the level of expectations and the level of satisfaction. The higher the level of expectation, the lower the level of satisfaction.
Hubungan Penggunaan Aplikasi J-SIP dan Kualitas Pelayanan terhadap Kepercayaan Masyarakat pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jember Ana Sanjaya; Toni Herlambang; Abadi Sanorsa
Relasi : Jurnal Ekonomi Vol 21 No 2 (2025): Juli - Desember
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v21i2.1710

Abstract

Penelitian ini menerapkan pendekatan kuantitatif dengan analisis statistik untuk menguji hubungan antarvariabel. Tujuan penelitian adalah untuk mengidentifikasi dan menganalisis pengaruh Aplikasi Sistem Informasi (J-SIP) dan Pelayanan Publik terhadap tingkat kepercayaan masyarakat pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jember. Populasi penelitian mencakup seluruh penduduk Kabupaten Jember pada tahun 2023 sebanyak 2.584.233 jiwa, dengan jumlah sampel sebesar 170 responden. Teknik pengambilan sampel menggunakan metode accidental sampling. Analisis data dilakukan melalui pemodelan persamaan struktural (Structural Equation Modeling/SEM) dengan bantuan perangkat lunak WarpPLS 6.0. Hasil penelitian menunjukkan bahwa H1 diterima, yaitu Sistem Informasi berpengaruh signifikan terhadap Kepercayaan, dan H2 diterima, yaitu Pelayanan Publik berpengaruh signifikan terhadap Kepercayaan
Co-Authors Abadi Sanorsa Abadi Sanosra Abdul Lani Aditya Dimas Pratama Afiril Inisia Hajar Ahmad Efrizal Ammrullah Aini Nurul Akhmad Khalim Ana Sanjaya anggela eka anggraeni anggraeni, anggela eka Anggraeni, Anggela Eka Anggraeni Eka Anindya Restu Permana Anita Eka Navalina Aprilia Windarti Ardi Wira Nata Arief Awaluddin Arif Cahyono Asep Reza Kurniawan Bayu Wijayantini, Bayu Boy Sampurno Dina Triya Yuliasari DWI CAHYONO Edi Sutiarso Edi Yulianto Efendy, Mochamad Rizal R Eko Budi Satoto Eko Cahyono Eko Cahyono, Eko Elida Eftitah Feel, Nico Harumanu Hisyam Zaini I Dewa Gede Aristana Wijaya Kesuma I Putu Angga Wahyudi Indah Kurniawati Jekti Rahayu Kiki Rohmana Kitria Octariana Hartono Martini, Ni Nyoman Putu Mochamad Rizal R Efendy Muhammad Luqman Hakim Muhammad Luqman Hakim, Muhammad Luqman Munawaroh, Ayu Siti Nata, Ardi Wira Naufal Yoga Fahreza Nia Damayanti Nico Harumanu Feel Ninik Indrayani Ninyoman Putu Martini Noor Salim Nunik Nurhidayatul Ma’rifah Nurlatifah Nurlatifah Nursa'id Nursa'id Nursaid Nursaid Nursaidah Nursaidah, Nursaidah Nursaidah, Nursaidah Nurul Qomariah Oktarina, Oktarina Puji Astutik Retno Endah Supeni Riyanto Setiawan Rohmatul Maula Rozaid, Yusron Rozzaid, Yusron Rumi Enggarwati Rusdiyanto Rusdiyanto S, Sya?roni Sandra Aris Wagiyono Siti Aminatun Siti Nursyamsiyah Sri Rahayu Niwidadi Sri Suherning Sumadi Sumadi Susbiyani, Arik Syamsul Hadi Sya’roni S Thamrin, Mohammad Trias Setyowati Trias Setyowati, Trias Wenny Murtalining Tyas Yantika, Yuli Yayak Hendarini Yoyok Sudarmanto Yuli Yantika Yulian Budi Laksono Yusron Rozaid Yusron Rozzadi Yusron Rozzaid