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All Journal Populis : Jurnal Sosial dan Humaniora Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Journal of Economic, Bussines and Accounting (COSTING) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Majalah Ilmiah Bijak JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Manajemen dan Inovasi (MANOVA) AKSELERASI: Jurnal Ilmiah Nasional International Journal of Social Science Oikonomia: Jurnal Manajemen International Journal of Social Service and Research Jurnal Info Sains : Informatika dan Sains Jurnal Kelola : Jurnal Ilmu Sosial International Journal of Science and Society (IJSOC) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis Serat Acitya Jornal Of Tourism Sciences (Toursci) International Journal of Economics and Management Sciences Digital Innovation : International Journal Of Management Multidisciplinary Indonesian Center Journal Global Management: International Journal of Management Science and Entrepreneurship Atestasi : Jurnal Ilmiah Akuntansi
Efendi, Suryono
Universitas Nasional
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Other

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Work Motivation Mediates: Relationship of Competence and Training on Auditor Performance Suryono Efendi
Atestasi : Jurnal Ilmiah Akuntansi Vol. 5 No. 1 (2022): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v5i1.30

Abstract

This study aims to examine and analyze the effect of competence, training and motivation on auditor performance. The effect of competence and training on work motivation. The effect of competence and training on auditor performance through mediation of work motivation. This research design uses an explanatory research approach with data collection carried out in one stage (one short study). The population in this study are auditors who work at a Public Accounting Firm (KAP) located in the South Jakarta area. The sampling technique was purposive sampling so that the total sample was 50 auditors. The data analysis technique in this study used Partial Least Square (PLS). The results of this study found that the competence possessed by the auditor can improve the performance of the auditor in carrying out his duties; audit training that is attended by the auditor is able to improve the performance of the auditor to complete the work in accordance with the standards set in a timely manner and can take advantage of the time. If the work motivation is getting better, it will have a direct effect on improving the performance of the auditor. Many or few competencies possessed by auditors do not affect their work motivation to complete audit tasks. High competence can make a significant contribution to increasing work motivation and auditor performance. If the training is getting better, it will have a direct effect on increasing motivation. The higher the training, the higher the employee's performance through increased motivation. This research can provide additional references to organizations/agencies, related to competence, training, and work motivation that affect the performance of auditors. It is expected that the auditor's performance can be in accordance with organizational goals. Organizations should maximize the increase and improve the quantity of their auditors' work. This study also provides a description of the effect of professionalism, independence, and auditor training on auditor performance which can be used as a reference for further research.
Impact of Work Spirituality, Leadership, Management Support, and Competence on Employee Performance: The Role of Organizational Climate at Baznas Agustina, Lutvi Sri; Efendi, Suryono; Sugiono, Edi
Majalah Ilmiah Bijak Vol. 22 No. 1: March 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v22i1.4753

Abstract

This study aims to analyze the effect of work spirituality, integrative leadership, management support, and competence on employee performance at BAZNAS (national amil zakat agency) with organizational climate as an intervening variable. This study uses a survey method by distributing questionnaires to BAZNAS employees. Quantitative research method with SEM analysis technique with AMOS version 22 application. The sample in this study were 145 respondents. The results showed that work spirituality, integrative leadership, management support, and competence directly had a positive and significant effect on employee performance at BAZNAS. Work spirituality directly has a positive and insignificant effect on employee performance. Integrative leadership directly has a positive and insignificant effect on employee performance.
The Influence of Resource Management, Time Management, and Self-Efficacy on Field Engineer Efficiency in Field Service Industry Aghnia Wulandari; Suryono Efendi; Hasanudin Hasanudin
Digital Innovation : International Journal of Management Vol. 2 No. 3 (2025): Digital Innovation : International Journal of Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/digitalinnovation.v2i3.471

Abstract

This study explores the key determinants of field engineer efficiency in the field service industry by analyzing the impact of self-efficacy, resource management, and time management on operational performance. Employing a quantitative research approach, data were collected using saturated sampling from 102 field engineers and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The measurement model showed robust psychometric properties, satisfying the thresholds for convergent validity, discriminant validity, and internal consistency reliability. The structural model results indicate that all three independent variables significantly influence field engineer efficiency. Self-efficacy was found to have the strongest effect (β = 0.421, p < 0.001), followed by resource management (β = 0.347, p < 0.001) and time management (β = 0.289, p < 0.001). The model accounts for 68.7% of the variance in field engineer efficiency, reflecting strong explanatory power and predictive accuracy. Among these variables, self-efficacy emerged as the most dominant factor, suggesting that field engineers' belief in their ability to perform tasks is a critical driver of operational success. High self-efficacy enhances motivation, resilience, and effective problem-solving under pressure, making it essential in dynamic and unpredictable field environments. Resource and time management also play crucial roles in supporting engineers' ability to complete tasks efficiently by ensuring optimal allocation of tools, equipment, and time. The findings provide practical implications for field service organizations aiming to improve workforce performance. Investing in training programs that strengthen self-efficacy, combined with systematic improvements in resource and time management practices, can significantly enhance operational outcomes. By prioritizing these factors, organizations can boost engineer efficiency, reduce operational costs, and improve service delivery, ultimately gaining a stronger competitive advantage in the industry.
The Influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management on Customer Satisfaction: The Mediating Role of Customer Engagement at Awal Care Veterinary Clinic Mirjawal Mirjawal; Suryono Efendi; Tri Waluyo
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 3 (2025): August : International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i3.353

Abstract

This study aims to analyze the influence of Multidimensional Service Quality, Perceived Value, and Customer Relationship Management (CRM) on Customer Satisfaction, with Customer Engagement as a mediating variable at Awal Care Veterinary Clinic in East Jakarta. The research background is driven by a significant decline in patient numbers in 2023 and intense competition in the veterinary healthcare sector. This study employs a quantitative correlational approach using purposive sampling, involving 310 respondents who are clients of the clinic. Data were collected through a questionnaire with a 6-point Likert scale, and analyzed using the Structural Equation Modeling Partial Least Squares (SEM-PLS) method. The results indicate that all independent variables service quality, perceived value, and CRM—have a positive and significant influence on both customer engagement and customer satisfaction. Customer engagement is also found to have a significant impact on customer satisfaction. Furthermore, all indirect relationships through the mediation of customer engagement are significant, indicating that customer engagement serves as an important partial mediator. The R² value of 0.646 demonstrates that the model has strong predictive power for customer satisfaction. These findings highlight the importance of strengthening experience-based strategies and fostering emotional and cognitive connections with customers. This study contributes theoretically to the field of service marketing and provides practical implications for veterinary clinic management in enhancing customer satisfaction and loyalty.
The Influence of Digital Training, Culture, Organization, and Competence on Employee Performance through Organizational Commitment as an Intervening Variable Hakim, Khoirul Umam; Efendi, Suryono
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 2 (2025): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i2.1766

Abstract

Objective – The purpose of the study was to examine the effect of digital training, organisational culture, competence on employee performance through organisational commitment. Design/methodology/approach – Quantitative research method by distributing questionnaires to 133 employees of the Bangkalan Regency Trade Office. The data analysis technique is Structural Equation Modelling (SEM) with Partial Least Square (PLS). Findings – Digital training and organizational culture have a positive and significant influence on Organizational Commitment and Employee Performance at the Bangkalan Regency Trade Office, while competence has no significant influence on either variable. Research limitations/implications – This research was conducted at the Bangkalan Trade Office, focusing on Digital Training, Culture, Organization, and Competence on Employee Performance Through Organizational Commitment as an Intermediary Variable. The researchers also suggest exploring other variables that influence employee performance. Practical implications – This study is expected to encourage the Bangkalan Regency Trade Office to improve employee performance through the implementation of digital training and a strong organizational culture, as well as to increase employee commitment to the organization. The importance of this training can serve as a reference for other companies in improving employee performance. Originality/value – This study provides new insights into the impact of Digital Training, Culture, Organization, and Competence on Employee Performance Through Organizational Commitment as an Intermediary Variable. The originality of this study lies in its focus on digital training, organizational culture, and competence on employee performance in the Bangkalan district trade office.  
CUSTOMER-DRIVEN EXCELLENCE STRATEGY: LEVERAGING SERVICE QUALITY, BRAND CREDIBILITY, AND PERCEIVED VALUE IN THE UMRAH TRAVEL INDUSTRY IN DEPOK CITY Wulandari, Aghnia; Efendi, Suryono; Hasanudin
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 4 (2025): Vol. 2 No. 4 Edisi Oktober 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i4.1146

Abstract

This study examines the implementation of customer-driven excellence strategy in the Umrah travel industry in Depok City by investigating the relationships between service quality, brand credibility, perceived value, and customer-driven excellence outcomes. Using a quantitative research approach with Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 105 customers who have utilized Umrah travel services within the past two years. The measurement model demonstrated excellent reliability and validity, with all constructs meeting stringent psychometric criteria for convergent and discriminant validity. The structural model reveals that all three hypotheses are strongly supported, with brand credibility emerging as the most influential factor (β = 0.398, p < 0.001), followed by perceived value (β = 0.356, p < 0.001) and service quality (β = 0.285, p < 0.001). The integrated model explains 74.2% of variance in customer-driven excellence, demonstrating strong explanatory power and large predictive relevance (Q² = 0.486). These findings provide empirical evidence that successful customer-driven excellence strategy requires integrated approaches prioritizing brand credibility development while simultaneously enhancing perceived value and service quality. The study offers valuable insights for Umrah travel operators seeking to optimize competitive advantage through comprehensive customer excellence strategies that address both functional and emotional dimensions of religious tourism services.
Strategi inovasi dalam manajemen sumber daya manusia untuk meningkatkan kinerja organisasi Taryono, Taryono; Efendi, Suryono; Hasanudin, Hasanudin
Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis Vol. 3 No. 1 (2024): Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/cocreation.v3i1.1278

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis strategi inovasi manajemen sumber daya manusia (SDM) yang dapat digunakan untuk meningkatkan kinerja organisasi. Inovasi dalam manajemen sumber daya manusia mencakup berbagai aspek seperti rekrutmen dan seleksi, pelatihan dan pengembangan, manajemen kinerja, dan sistem penghargaan. Studi ini menggunakan pendekatan studi kasus dengan perusahaan teknologi terkemuka di Indonesia untuk mengidentifikasi beberapa praktik inovatif yang berkontribusi signifikan terhadap peningkatan kinerja bisnis. Data dikumpulkan melalui wawancara mendalam dengan manajer sumber daya manusia dan karyawan, serta analisis dokumen internal. Penelitian menunjukkan bahwa penggunaan teknologi digital dalam rekrutmen dan seleksi, program pengembangan berbasis e-learning, sistem manajemen kinerja adaptif, dan kompensasi berbasis kinerja efektif dalam meningkatkan motivasi dan produktivitas karyawan. Ringkasnya, strategi inovasi dalam manajemen sumber daya manusia merupakan elemen kunci yang dapat mendukung organisasi untuk meningkatkan kinerjanya di dunia yang semakin kompetitif.
THE INFLUENCE OF WORK CULTURE AND EMPLOYEE ENGAGEMENT ON WORK PRODUCTIVITY IN BARANTIN Suwarno Tri Widodo; Suryono Efendi; Lijan Poltak Sinambela
International Journal of Social Science Vol. 5 No. 4 (2025): December 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v5i4.11894

Abstract

This study aims to analyse the influence of work culture and employee engagement on the productivity of employees at the Indonesian Quarantine Agency (Barantin). The background of this study is based on the challenges faced by public organisations, which often encounter low employee engagement and fluctuations in productivity due to a bureaucratic work culture and a lack of adaptability to change. This study employs a quantitative method using purposive sampling techniques on 160 employees, with data analysis conducted using Structural Equation Modelling (SEM) via SmartPLS. The results indicate that work culture has a positive and significant impact on work productivity, with a coefficient of 0.494, a t-statistic of 6.778, and a p-value of 0.000. A strong work culture, encompassing integrity, collaboration, innovation, and responsibility, has been proven to enhance employee performance. Additionally, employee engagement also has a positive and significant impact on productivity, with a coefficient of 0.460, a t-statistic of 6.334, and a p-value of 0.000. Employee engagement, measured through the indicators of vigor, dedication, and absorption, drives increased motivation, focus, and work quality. The R-square value of 0.861 indicates that the work culture and employee engagement variables can explain 86.1% of the variation in work productivity, while the predictive relevance (Q²) of 0.725 indicates that the model has high predictive powerThis finding emphasises the importance of strengthening a positive work culture and increasing employee engagement to achieve optimal and sustainable productivity in public organisations.
THE ROLE OF ORGANISATIONAL COMMITMENT AS A MEDIATING VARIABLE BETWEEN JOB COMPETENCE AND EMPLOYEE PERFORMANCE Acang Nurachman; Edi Sugiono; Suryono Efendi
International Journal of Social Science Vol. 5 No. 4 (2025): December 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v5i4.11902

Abstract

This study aims to examine the role of organizational commitment as a mediating variable between work competence and employee performance at the Indonesian Agricultural Quarantine Agency. In a competitive business environment, human resource management becomes a key factor in achieving organizational excellence. Work competence is considered an important factor in enhancing performance, yet employees’ emotional attachment to the organization also plays a vital role in optimizing their contributions. The study adopts a quantitative approach with explanatory research methods and employs Partial Least Squares (PLS) analysis to test the relationships among variables. The results show that work competence significantly influences organizational commitment (coefficient 0.762, T statistic 13.579) and employee performance (coefficient 0.417, T statistic 10.175). Organizational commitment also has a significant effect on employee performance (coefficient 0.578, T statistic 14.550). Moreover, organizational commitment is proven to be a significant mediating variable in the relationship between work competence and employee performance (coefficient 0.440, T statistic 8.909). These findings are supported by social exchange theory and the psychological contract, as well as prior studies such as Meyer and Allen (1991) and Mowday et al. (1979), although other research has shown varying results depending on organizational context. The study concludes that improving work competence must be accompanied by strategies to strengthen organizational commitment in order to achieve optimal employee performance. The practical implication is that organizations should create a supportive work environment, provide recognition for employee competence, and foster strong emotional bonds with employees.
Co-Authors Acang Nurachman Aditya Santoso Aghnia Wulandari Agustina, Lutvi Sri ANDINI NURWULANDARI Andini Nurwulandari Anggit Purwanto Ari Wibowo, Toni Arief Prakoso Bella Puspita Audina Chellsa Afridhamita Darmadi Darmadi Dermanti, Estorina Lambok Dina Oktofarita Hidayat Edi Sugiono Edy Rahardja Estorina Lambok Dermanti fauziana, Rika Febri Hariyanto Fiton, Moch. Khusnul Flavianus Ridwan Jojong Jojong Galih Dwijayanda H Demolingo, Ramang Hakim, Khoirul Umam Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Heri Gunawan Hidayat, Dina Oktofarita Indah Rahmadani Jojong, Flavianus Ridwan Jojong Joko Susilo Joko Susilo Latifah Latifah Lijan Poltak Sinambela Maharani, Intan Marcelia, Elizabeth Masdaryanto, Masdaryanto Mirjawal Mirjawal Nikmatuloh, Mujib Ogy Winenriandhika Pradini, Gagih R Dimas Praditya Rebin Sumardi Rizky Hidayat, Rizky Sugiono, Edi Sugito Efendi Sumardi, Rebin Suwarno Tri Widodo Taryono, Taryono Tri Waluyo Yani Afrina Yudi Juanda Yusuf, Amirudin