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All Journal Media Wisata Jurnal Master Pariwisata (JUMPA) Nurani: Jurnal Kajian Syariah dan Masyarakat Briliant: Jurnal Riset dan Konseptual Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Ensiklopedia of Journal JURNAL PEMASARAN KOMPETITIF Value: Jurnal Manajemen dan Akuntansi Altasia : Jurnal Pariwisata Indonesia Revitalisasi : Jurnal Ilmu Manajemen Prosiding National Conference for Community Service Project Jurnal Manajemen Pelayanan Hotel Journal of Management - Small and Medium Enterprises (SME's) Yayasan Cita Cendikiawan Al Khwarizmi Ekombis Sains: Jurnal Ekonomi, Keuangan dan Bisnis Conference on Community Engagement Project (Concept) Madani: Jurnal Pengabdian Masyarakat dan Kewirausahaan
Sihombing, Dame Afrina
Universitas Internasional Batam
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Journal : Conference on Community Engagement Project (Concept)

 1 
Penerapan Sistem Pemasaran Digital Pada Objek Wisata Budaya Di Kota Batam Dame Afrina Sihombing; Jola Fitria Ningsih
ConCEPt - Conference on Community Engagement Project Vol 1 No 1 (2021): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Penerapan sistem pemasaran pada objek wisata budaya ini bertujuan untuk meningkatkan pengetahuan dan memberikan informasi kepada wisatawan domestik dan wisatawan mancanegara mengenai objek wisata budaya dan religi yang ada di Kota Batam serta untuk membantu pengelola objek wisata dalam mempromosikan objek wisata. Hal ini dikarenakan saat ini masih sedikit informasi mengenai objek wisata budaya di Kota Batam. Metode yang digunakan adalah dengan melakukan observasi dan wawancara untuk pengumpulan data dengan jangka waktu tiga bulan dari bulan September – Desember 2019. Yang menjadi objek pada kegiatan ini adalah pengelola objek wisata, mereka di wawancara untuk mendapatkan informasi mengenai sejarah dan gambaran umum objek wisata. Kegiatan ini menghasilkan sistem pemasaran digital berupa website, instagram, dan juga video profil objek wisata budaya Kota Batam. Video profil objek wisata budaya Kota Batam yang tersedia dalam tiga bahasa, yaitu Bahasa Indonesia, Bahasa Inggris, dan Bahasa Mandarin yang bertujuan untuk menjangkau wisatawan mancanegara.
Operator Role In Front Office Department On Handling Guest Requests At Harris Resort Barelang Dame Afrina Sihombing; Kezia Hirano Danito
ConCEPt - Conference on Community Engagement Project Vol 1 No 1 (2021): Conference on Community Engagement Project
Publisher : Universitas Internasional Batam

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Abstract

Harris Resort Barelang Batam is categorized as a four-star hotel, and managed by Tauzia group. Author had the opportunity to practice for four months in Front Office Department as ‘Harris Button Operator’. Front Office Department is the first and last department that guest meet, so it has responsibility to give a good impression and experience to the guest during their stay. As ‘Harris Button’ Operator, author should complete all guest requests using only by audio, in this case, the operator need to be competent in handling each guest request or handle any problem and could solve it in a timely manner. On-the-job training gave the author opportunity to implement the theory to the work field and practice it directly. The author also received a lot of knowledge and the ability to solve problems between guest and co-workers. The data for this research is conducted by interview to extract information from several sources and by observation from the field. The purpose of this research is to give the readers and future researchers knowledge about hotel industry, especially in Front Office Department.
Co-Authors Agustianto Agustianto, Agustianto Aisyah Nurkayla Aliandrina, Dessy Andhika Bayu Ariyanto, Hepy Hefri Ayu Fauzia Rahmah Brandon Kisu Candra Cherllyn Sepvinin Disemadi, Hari Sutra Efendri, Abel Fadigra Eka Nurwinda Dwy Prastyo Elita Elita Ellys Walvinson Ellysabeth Ellysabeth Ellysabeth, Ellysabeth Eryc, Eryc Fahlevi, Renza Febby Febby Febe Glorya Nainggolan Finy Marvelyn Frederick Nathanael Richie Fristhienty Tantya Gabriela Micheline Slikker Gabriella Jap Grace Jovial Marcella Hariyant, Oda I.B Hellen Hellen Imelva Bebby Chantika Indah Lilian Sari Br Ambarita Intan Bahtera Pertiwi Jackson Jackson Jennifer Jennifer Jennifer Wiwit Jessica Jessica Jibril Febrianto Fardiman Jola Fitria Ningsih Jordan Jordan Juliana Juliana Julianto Wijaya Akoi Lim Jurnali, Teddy Kelly Lim Kelly Limandar Kezia Hirano Danito Kezia Yohana Zai Kristina, Theresia Dwi Kwok, Sherly Liana Ester Lily Purwianti Louis Lim Lusi Ratnawati Malvin Iuryanto Meliawati Misna Misna Muamar Khadafi Muhamad Rustu Avicena Mujiyati Irsad Nindi Suci Rahmadani Nur Alficha Nur Sazwani Ismail Putri Nurika Rama Nasya Oda I. B. Hariyanto Oda I. B. Hariyanto, Oda I. B. Oda I.B Hariyanto Oda Ignatius Besar Hariyanto, Oda Ignatius Besar Palguna, Arya Irawan Putra Pertiwi, Intan Bahtera Piandi Purba, Hilarius Raditya Priambada Putri Salsabella Putri, Desyanti Randy Setiawan Ratih Anggraini, Ratih Ricky Kurniadi Rifal Septiana Putra Rina Anggraini Sachi Oinuma Saffian Saffian Sama, Hendi Samuel Samuel Sarfilianty Anggiani, Sarfilianty Selina Sellina Monica Sellinna Octaviani Septianti, Khainur Nisa Shelly LIm Shelly Rosalina Silfia Nadilla Siti Eldiani Nurrahma Stefanie Stefanie Steffani, Steffani Stevannie Chang Surya Chandra Syagita Swita Ningrum Tedia Sari Tjung, Kevin Yoshiki Tony Sumardi Tuanku Stefino Vina Liesty Indriani Viony Viony Vivian Carolina Wenny Permatasari Yulianti Yulianti