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All Journal Singuda ENSIKOM JOURNAL ON SOCIAL ECONOMIC OF AGRICULTURE AND AGRIBUSINESS Disease Prevention and Public Health Journal Journal of Aquatropica Asia Jurnal Kedokteran dan Kesehatan Jurnal Hukum Volkgeist Jurnal Teknologi Pertanian Andalas Journal of the Indonesian Medical Association : Majalah Kedokteran Indonesia Dinasti International Journal of Management Science Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat Narra J Jurnal Kedaymas Muhammadiyah Journal of Geriatric Cermin Dunia Kedokteran eScience Humanity Journal Penamas: Journal of Community Service Journal of Lex Theory (JLT) Journal of Lex Philosophy (JLP) Proceeding Muhammadiyah International Public Health and Medicine Conference JAWI : Journal of Ahkam Wa Iqtishad Jurnal Indonesia : Manajemen Informatika dan Komunikasi International Journal of Psychology and Health Science Dinasti Health and Pharmacy Science
Muhammad Fachri
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : International Journal of Psychology and Health Science

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The Effect of Tangibles, Reliability, Responsiveness, Assurance, and Empathy Aspects on Hospitalization Services in Hospitals on Patient Satisfaction Fachri, Muhammad
International Journal of Psychology and Health Science Vol. 2 No. 2 (2024): International Journal of Psychology and Health Science (April-June 2024)
Publisher : Greenation Publisher & Yayasan Global Research National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijphs.v2i2.522

Abstract

One of the health services that has a very important role in providing health services to the community is the hospital. The existence of hospitals as health care institutions is regulated in Law No.44 of 2009. Hospitals play an important role in the health care system and are health care institutions that have an organized staff of medical professionals, and inpatient facilities, by providing medical, nursing and related services 24 hours per day, 7 days per week and providing complete health services to the community, both curative and preventive. In addition, the hospital also serves as a place of education for health workers and a place of research. Good health services provide effective, safe, and high-quality services to those who need them supported by adequate resources (WHO, 2014). From field observations and literature studies based on observations, there are several problems as follows: Poor tangibles aspects of service quality affect inpatient satisfaction at WALED Hospital, Cirebon Regency. Poor reliability aspects of service quality affect inpatient satisfaction at WALED Hospital, Cirebon Regency Poor responsiveness aspects of service quality affect inpatient satisfaction at WALED Hospital, Cirebon Regency Poor assurance aspects of service quality affect inpatient satisfaction at WALED Hospital, Cirebon Regency Poor Empathy aspects of service quality affect inpatient satisfaction at WALED Hospital, Cirebon Regency.
Co-Authors Abbas, Ilham Adi Fahrudin Afifah, Alidina Nur Akaputra, Risky Alqadri Syarif, Andi Muhammad Amrulloh, M. Farian Anjani, Tiara Puspa Aras Aira ARDIANSYAH ARDIANSYAH Atthariq Awang Saputra Bin Fatahillah, Irfan Marhaban Chairil Afandy Diyatmo, Fadel Muhammad Diyatmo, Muhammad Zidan Endang Bidayani Fajriyah, Faidah Farihatul Farsida, Farsida Hasman Hasyim Hatidja, Hatidja Hidayat M, Achmad Hidjza, Kamal Ina Ariani Kirana Masna Jaksa, Suherman Jamaludin . Kelin Tarigan Marunda, Muhammad Azka Muhammad Zulfin Munaya Fauziah Nafi’, Dian Purqan, Muhammad Putri, Maria Eka Ramadhan, Muhammad Widad Renovaldi, Dede Rizal Ula Ananta Fauzi Rizyana Mirda Saiful Bahri Sartono, Rheznandya Refan Suhardy Sulistijono Sulistijono Thalib, Hambali Tiara Puspa Anjani Tubagus Noor Rohmannudin, Tubagus Noor Widjaja, Arni Muslimah Handayani Yanifitri, Dewi B. Yunita Arliny