Article Per Year (5 Year)
p-Index From 2021 - 2026
3.578
P-Index
This Author published in this journals
All Journal Economic Journal of Emerging Markets UNEJ e-Proceeding Admisi dan Bisnis Syntax Literate: Jurnal Ilmiah Indonesia Indonesian Journal of Information System JOBS (Jurnal Of Business Studies) Indicators : Journal of Economic and Business Jurnal Ekuilnomi Jurnal Hilirisasi Technology kepada Masyarakat (SITECHMAS) Entrepreneurship and Small Business Research Jurnal Studi Manajemen Bisnis Commercium: Journal of Business and Management International Journal of Education, Vocational and Social Science
Dody - Setyadi, Dody -
Politeknik Negeri Semarang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

Published : 31 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 31 Documents
Search

 1   2   3   4 
Enhancing Student Satisfaction Through Academic Service Quality: Evidence from a Polytechnic Business Department Dika Vivi Widyanti; Dody setyadi; M Nahar; Sugiyanta; Misbakhul Arrezqi; Fariz Muhammad Abiyyu
Commercium : Journal of Business and Management Vol. 4 No. 3 (2026): August 2026
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/commercium.v4i3.1217

Abstract

This study examines the effect of academic service quality on student satisfaction within the Business Administration Department of Politeknik Negeri Semarang, positioning student satisfaction as a key performance indicator in vocational higher education. This study is novel because it utilizes longitudinal institutional data spanning five semesters to conduct a micro-level SERVQUAL analysis within a vocational polytechnic setting, thereby integrating institution-specific system improvements often overlooked in broader higher education research. Through a quantitative descriptive approach analyzing 5,815 student responses via simple linear regression, the results demonstrate a statistically significant positive relationship (p < 0.001, R² = 0.890) between service quality and satisfaction. While tangible dimensions scored highest, the findings highlight a critical need for strategic improvements in responsiveness and empathy, despite a consistent upward trend in overall satisfaction that validates the effectiveness of continuous institutional efforts. Ultimately, this research provides empirical insights for higher education policymakers to enhance student-centered service delivery by prioritizing responsiveness and personalized administrative interactions within vocational settings.
Co-Authors Agus Suratno Aliya Shafina Augusta Sudjarwo Alyssa Chaerunnisa Aprilia DwiRatna Sari Arief - Wikantono Arrezqi, Misbakhul Arridha Satria Rahmanandam Arzani, Luthfy Adzan Bayu Setyo Nugroho Bayu Setyo Nugroho Bogi - Mulyono, Bogi - Budi - Prasetya Clarissa Putri Kharisma Dika Vivi Widyanti Endang Sulistiyani Endang Sulistyani Erika Devie Fariz Muhammad Abiyyu Hadiahti - Utami, Hadiahti - Hasyim, Fatchun Irin Mirrah Luthfia Iwan Herman Karnowahadi Karnowahadi - Karnowahadi Karnowahadi Karnowahadi Karnowahadi, Karnowahadi Kurniani - Kurniani Luqman Khakim M - Nahar M - Nahar M Nahar M Nahar M. Nahar Maydina Khumairoh CahyaGusti Meita - Salsabilasari Mellasanti - Ayuwardani Milati Puja Misbakhul Arrezqi Muhammad Nahar Nahar, M Nahar, M. Noor Suroija Nur Rini Nurwijayanti Rahma - Ulfa Rahma Ulfa Reisi Rizqie Auliya Rifqi Irwandika Safira Umul K Siti Nur Barokah, Siti Nur Siyami, Nely Falahati Sri Marhaeni Salsiyah Sugiyanta Sugiyanta Sugiyanta Sugiyanta Sugiyanta Suryadi Poerbo Suwardi - Suwardi Syamsul Arifin Tavyastuti Tavyastuti Umalasita - Dewi Umar - Farouk Utaminingtyas, Rara Ririn Budi Utaminingtyas, Ririn Budi Vivi Widyanti, Dika Widyanti, Dika Vivi Yolanda Nerissa Arviana Yuli Sudarso Yusmar Ardi Hidayat Yusuf - Sutiyoso Zahra, Diani -