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Journal : INJECT Interdisciplinary Journal of Communication

Intercultural Communication And Co-Creation In Tourist Satisfaction: Asian–European Perspectives In Mandalika, Lombok Muhammad Mujahid Dakwah; Mohammad Najib Roodhi; Baehaqi Baehaqi
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 1 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i1.4365

Abstract

This study investigates how intercultural communication competence (ICC), communication skills (CS), quality of interaction (QI), and experience co-creation (ECC) influence tourist satisfaction (TS) in Mandalika, Indonesia. The research aims to examine both direct and indirect effects, including the mediating roles of CS and QI, and the moderating role of ECC. The study also compares responses between Asian and European tourists to uncover cultural differences. Using an explanatory research design, data were collected through structured questionnaires from 581 tourists and analysed using PLS-SEM and Multi-Group Analysis with SmartPLS 4.0.3. The results show that ICC significantly affects TS through CS and QI in the full sample but not within cultural subgroups. ECC significantly strengthens the effect of QI on TS across all groups. This study contributes theoretically to intercultural communication and offers practical guidance for destination managers to adopt culturally adaptive and co-creative service strategies.
Global and Regional Evolution of Economic Communication Research (1960–2024): Systematic Review and Bibliometric Analysis Baehaqi; Mohammad Najib Roodhi; Muhammad Mujahid Dakwah
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 2 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i2.4884

Abstract

This study provides the first longitudinal and global mapping of the evolution of Economic Communication from 1960 to 2024 by combining a systematic literature review (PRISMA) with bibliometric analysis (VOSviewer) of 117 Scopus-indexed articles. The findings reveal that the field has transformed from fragmented, discipline-specific studies into an interdisciplinary domain shaped by digital transformation, globalization, and shifting policy agendas. Five interconnected thematic clusters were identified—macroeconomic growth, sustainability communication, ICT–FDI linkages, digital inequality, and crisis-related messaging—highlighting communication’s function as a governance tool, an enabler of inclusive participation, and a driver of resilience. By embedding these clusters within frameworks such as Risk Communication Theory, the Digital Divide Framework, and Global Value Chain Theory, the study advances conceptual clarity and situates communication at the center of development and policy discourse. Its contribution lies in offering a theory-anchored synthesis that bridges structural mapping with interpretive insight, while foregrounding emerging contributions from the Global South. Limitations include reliance on Scopus and English-language publications, which risks selection and language bias. Future research should expand to multi-database and multilingual corpora, integrate mixed-method approaches, and examine AI-mediated communication to address inequalities and institutional trust in diverse contexts.