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Journal : Jurnal Algoritma

Penerapan Metode Customer Satisfaction Index dalam Sistem Pelaporan Masalah untuk Mengungkap Emosi Pelanggan Hidayat, Achmad Lutfi; Cahyana, Rinda; Fatimah, Dini Destiani Siti
Jurnal Algoritma Vol 20 No 2 (2023): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.20-2.1237

Abstract

Reporting or complaints are communications made to convey conditions that can be used for consideration in making decisions about services. Drinking Water Services (PAM) is managed by the Mekarwangi Village Owned Enterprise. When a problem occurs with the service, the customer must make a report to the officer by coming directly to the BUMDes office, which sometimes records the complaint being lost so it is not conveyed to the technician and results in the problem report not being handled immediately. . Based on these problems, the aim of this research is to build a Village PAM problem reporting system so that customers can report directly their complaints, so that the Rational Unified Process (RUP) methodology is the choice which has Inception, Elaboration and Construction stages, while for modeling Unified Modeling is implemented Language (UML) and black box testing as system testing. The results of this research were successful in developing a web-based system by applying the Customer Satisfaction Index method to the problem reporting system to reveal customer expressions. Knowing the customer's condition can help PAM Desa to immediately handle problems, so that service quality can be maintained and the service provided meets customer expectations. The problem reporting service system can run well based on the results of the functional suitability calculation which obtains a percentage value of 100%, or in the sense that it meets the criteria.
Pengembangan Media Promosi Furniture Berbasis Augmented Reality Menggunakan Multimedia Development Life Cycle Fatimah, Dini Destiani Siti; Supriatna, Asep Deddy; Gotawa, Ikhsanudin
Jurnal Algoritma Vol 21 No 1 (2024): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.21-1.1444

Abstract

Augmented Reality (AR) is an interactive and innovative online promotional media that provides interesting new experiences for consumers. In the furniture industry, AR technology can be used to make it easier for consumers to choose products and reduce the risk of purchasing errors. This research aims to implement Augmented Reality technology in web-based promotional media for furniture products using the Multimedia Development Life Cycle method. This method is used to help develop effective and efficient AR web applications. This research is important because effective promotional media can influence consumer purchasing decisions. The expected final result is a promotional media for furniture products that applies the Augmented Reality (AR) feature in its promotional media.
Inovasi Pemasaran Aksesoris Sepeda Motor dengan Augmented Reality Fatimah, Dini Destiani Siti; Rahayu, Raden Erwin Gunadhi; Habib, Reza Hasnan
Jurnal Algoritma Vol 21 No 1 (2024): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.21-1.1445

Abstract

Technological advances nowadays continue to increase rapidly, where shops or entrepreneurs who run their business using technology will provide advantages in doing business. Meanwhile, shops that do not have information technology in business will easily be overtaken by other shops, such as the Pitbox shop where sales have decreased due to the lack of technology in marketing products, making it difficult to reach potential customers and the lack of information is not conveyed to consumers. . This research aims to develop a website-based application that uses Augmented Reality (AR) technology to assist Pitbox shops in marketing motorbike accessory products. The main objective is to provide marketing media that can convey complete information about motorbike accessory products to consumers. The method used in this research is the Multimedia Development Life Cycle (MDLC), which consists of six stages, namely concept, design, material collecting, assembly, testing, and distribution. Augmented Reality technology is used to integrate AR features into the website applications being developed. The results of this research show that this application allows users to view motorbike accessories in real-time, provides complete information about the product, and improves consumer experience in selecting and purchasing motorbike accessory products.
Penggunaan Multimedia Development Life Cycle dalam Rancang Bangun Media Pembelajaran Toleransi Beragama Fatimah, Dini Destiani Siti; Mubarok, Muhammad Syauqi; Apriani, Aulia
Jurnal Algoritma Vol 21 No 1 (2024): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.21-1.1524

Abstract

As time goes by, interactive media has become an alternative learning method. Learning using interactive media has added value to the educational process, one area of ​​learning that requires innovation is religious learning. The Indonesian government recognizes the existence of religious diversity, where religious tolerance needs to be socialized to its adherents, especially children. Religious tolerance material in terms of various religions can be socialized through information technology-based learning media. This media is classified as interactive media which supports the effectiveness of learning because it utilizes multimedia. The aim of this research is to design learning media regarding religious tolerance using the Multimedia Development Life Cycle method. This method has six stages, namely the concept, design, material collecting, assembly, testing and distribution stages. This application has been tested using functional tests and beta tests carried out with teachers. The test results show that the functions have worked as expected. The results of this research can play a role in understanding children about religious tolerance through religious tolerance material that is appropriate to their respective religions.
Co-Authors Abdalah, Salman Nurdin Abdusyukur, Muhamad Adawiyah, Alya Aditia, Aditia Aditia, Angga Aldika, Alwin Alfarez, Rendi Amelia, Nadya Andriani, Ai Dini Anggana, Mochamad Aprila, Dzikri Ardhillah, Zian Zaky Asep Deddy Supriatna Asep Kurniawan Aulia Apriani, Aulia Aulia, Wafa Ghaida Baasith, Azry Abdul Bahari, Albie Firgi Dermawan, Gisna Fauzian Dewi Tresnawati Diniyaturobiah, Hanipah Dwiyanti, Karinna Nur Efendi, Kurniawan Eri Satria Fahrezi, Filah Fauzan, Darisman Muhamad Febrian, Rivan Ferdiansyah, Riki Fhadillah, Shelly Umayah Fhayed, Nazwan Hanif Al Firmansyah, Muhamad Riksa Fitri Nuraeni Fitriyani, Dila Gotawa, Ikhsanudin Gunawan, Nanda Habib, Reza Hasnan Hanifah, Dinda Haq, Faizal Herdiana, Wandi Hidayat, Achmad Lutfi Hidayatulloh, Endang Prayoga Husaeni, Fachri Ahmad Al Irpan, Nurul Kesuma, Muhamad Yoga Khaerurijal, Fajar Kurniawan, Dede Rizki Leni Fitriani, Leni Madani, Abdullah Ibnu Malik, Jalaludin Maridjan, Maula Muhammad Maulana, Rifki Ilham Melinda, Susan Muhammad Syauqi Mubarok, Muhammad Syauqi Muhammad Yusuf Muhtadin, Fauzan Azmi Mujahid, Wildan Mujahidin Mujahidin Mulyana, Abdurrahman Mulyawati, Sindi Mustofa, Muhamad Zaenal Muzaky, Rifky Khoerul Nazrulloh, Ilham Noviansyah, Ikhwan Nuraisah, Nuraisah Nurhaqiqi, Lisda Nursyahidah, Adhya Nurzaman, Muhammad Zein Oktapiani, Vini Parlina, Rina Pauzi, Hilmi Pratiwi, Revina Zulianti Qorni, Mochamad Rinaldi R, Alvarizky Putra Kurniawan Rabbani, Muflih Rafi Rafiqi, Putri Aufa Rahayu, Raden Erwin Gunadhi Rahmadiani, Dina Ramadania, Sania Putri Raniyanti, Ulpah Resita, Rasty Rinda Cahyana Saputra, Muhamad Dzaki Sriayuwahyuni, Putri Sukmawan, Tegar Tanpidzia, Mochammad Kahfi Taupik Rahman Wijaya, Muhammad Raffly Yeni Pariyatin Yudistira, Restu Zaky, Ahmad Sulthan Zulkarnaen, Eggi