Article Per Year (5 Year)
p-Index From 2021 - 2026
4.21
P-Index
This Author published in this journals
All Journal Journal of Indonesian Tourism and Development Studies Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Tourism Scientific Journal JURNAL HOSPITALITI DAN PARIWISATA Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Ilmu Pariwisata Hospitaliti
Bet El Silisna Lagarense, Bet El Silisna
Politeknik Negeri Manado
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

Published : 32 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 32 Documents
Search

 1   2   3   4 
EVALUASI KINERJA STAF ADMINISTRASI DALAM MENDUKUNG KELANCARAN OPERASIONAL ENGINEERING DEPARTEMENT: STUDI KASUS PADA BEST WESTERN THE LAGOON HOTEL MANADO Lenak, Tesalonika G.E; Lagarense, Bet El SIlisna; Luase, Janviver; Solang, Jeanlly A
HOSPITALITI DAN PARIWISATA Vol 9 No 2 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i2.170

Abstract

The increasing operational activity of hotels requires every department to work effectively, including the engineering department, which is supported by administrative staff in various operational administrative activities. In practice, obstacles are still found related to IT work facilities and the slow procurement process for engineering needs, which affects the operations of the engineering department. This research aims to evaluate the performance of administrative staff in supporting the smooth operation of the Engineering Department at Best Western The Lagoon Hotel Manado, so that it can run more effectively and efficiently. This research uses a descriptive qualitative method with a case study approach, with data collected through observation, interviews, and documentation. The results of the research show that the performance of administrative staff is fairly good in supporting the smooth operation of the engineering department through document management, report preparation, coordination, and work order management
ANALISIS KEPUASAN TAMU BERBASIS ONLINE REVIEW PLATFORM DIGITAL PADA HOTEL GRAND WHIZ MEGAMAS MANADO Laheba, Natania; Lagarense, Bet El SIlisna; Kamarudin, Wilson; Mengko, Seska Meily Hermin
HOSPITALITI DAN PARIWISATA Vol 9 No 2 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i2.171

Abstract

This study aims to analyze guest satisfaction and identify the factors influencing satisfaction based on online reviews on digital platforms at Grand Whiz Megamas Manado Hotel. The study employed a descriptive mixed-methods approach by combining quantitative and qualitative analyses. The data consisted of 141 guest reviews collected from Traveloka, Agoda, and Tiket.com during the April–June 2025 period. Quantitative analysis was conducted using descriptive statistics to determine the level of guest satisfaction, while qualitative analysis was performed by categorizing guest comments into themes reflecting their stay experiences. The findings indicate that the overall level of guest satisfaction was very high. Atotal of 70.92% of the reviews were categorized as very satisfied, while 24.82% were categorized as satisfied. Sentiment analysis also revealed that most comments expressed positive opinions. The main factors contributing to guest satisfaction included staff friendliness and service quality, hotel cleanliness, room comfort, strategic location, and food quality. However, several issues were still reported, including limited room size, longer check-in time, lack of room views in some room types, and several facility-related concerns. The findings demonstrate that online reviews provide valuable information for evaluating service quality and can be used by hotel management as a reference for improving service performance, maintaining guest satisfaction, and strengthening the hotel's reputation on digital booking platforms
Co-Authors Agu, Chrisanta Disteni Agustinus Walansendow Agustinus Walansendow agustinus walansendow Aldi B.K.T Kaunang Andih, Deisy C Angsana, Jesel Erlangga B Bawole, Merryany Theovanny Caroles, Krisliana Putri Ema D. Polii, Bernadain Darael, Jane Deby Cnristiyani Sendow Djamali, Radjab Gumolili, Youdy Joseph Hendrik Jelly Netty Sendow Kalele, Selvie R Kamagi, Jongky Wuner Kamarudin, Wilson Karawuan, Maykel A.J Kondoj, Telly Hetty Isje Kondoj, Telly Hetty Isye Lagarense, Jeskrispen Laheba, Natania Langi, Madeleine P.V Lenak, Tesalonika G.E Luase, Janviver Lumare, Mercy Ariane Manadake, Florensia Grifit Junior Mantjari, Josua Mengko, Seska Meily Hermin Mex U. Pesik Mex Usmeni Pesik Mex Usmeny Pesik Mita Erdiaty Takaendengan Mita Takaendengan Moon, Helena Mozes, Exsel Nayoan, Tessalonika Putri Nelson Alexander Oktavianus Lintong Pangemanan, Jemmy Rudolf Pangkey, Stevie Pesik, Mex Usmeni Ponto, Britza Kenzi Putra, Dewa Kadek Surya Rauf, Fitriani Fiany Rengkuan, Vigilia A.M Ruslani, Ruslani Sangari, Fonny Sinolungan, Linda Solang, Jeanlly A Sri Martini Tangkau, Kezia Waya Tedy Valens Silape Tombeg, Marthen Tongko, Tesya Tiara Towoliu, Benny I Tulandi, Dea Fitri walansendow, agustinus - Warroka, Margaretha N Watuseke, Marsella Glorina Wewengkang, Silvana A Wijanarko, Sony