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All Journal E-Jurnal Medika Udayana Jurnal Farmasi Klinik Indonesia Journal of Economic, Bussines and Accounting (COSTING) YUME : Journal of Management Jurnal Biomedika dan Kesehatan Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Medika Kartika : Jurnal Kedokteran dan Kesehatan Community Engagement and Emergence Journal (CEEJ) Jurnal Ners AKSELERASI: Jurnal Ilmiah Nasional Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal MedScientiae Jurnal Kedokteran Meditek Maneggio Indonesian Journal of Biomedicine and Clinical Sciences Jurnal Bioteknologi & Biosains Indonesia (JBBI) Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Bioteknologi & Biosains Indonesia
Wani Devita Gunardi
Universitas Kristen Krida Wacana
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Implementation of ERACS to Optimize High-Demand Delivery Services at a Secondary Public Hospital in The Jakarta Region Oktavia, Eva; Wahyoedi, Soegeng; Gunardi, Wani Devita
Indonesian Journal of Clinical Pharmacy Vol 12, No 1 (2023)
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15416/ijcp.2023.12.1.20

Abstract

The Enhanced Recovery After Cesarean Section (ERACS) method is an effort to improve the quality of cesarean delivery service through standardization of perioperative management, supported by evidence-based medicine. This study assessed the impact of implementing ERACS method on hospital service quality, focusing on patient recovery time and satisfaction. Furthermore, it also measures the influence of age and educational background in moderating the effect of service quality. A prospective cross-sectional study was conducted using a consecutive sampling method on 75 patients who underwent ERACS and were selected according to the inclusion criteria. Documentation on patients’ perception of service quality and satisfaction was reviewed post-surgically before discharge. The hypothesis test showed that ERACS has a significant positive effect on patient satisfaction (β= 0.9, p= <0.05), and it has a significant negative effect on length of hospital stay (β= -0.29, p= <0.01). Age and educational background did not moderate the effect of ERACS on patient satisfaction (β= 0.001, p= >0.05 and β= 0.01, p= >0.05, respectively). The education factor also did not moderate the effect of ERACS on the length of hospital stay (β= 0.01, p= >0.05). In contrast, the age factor moderated the effect of ERACS on the length of hospital stay (β= 0.31, p= <0.05). The ERACS method is feasible to be carried out at a level two public hospital with good patient outcomes and satisfaction. Young aged group of patients were good candidates for ERACS accelerated recovery time protocol.
MICROBIAL CONTAMINATION AND BIOACTIVE COMPOUNDS OF JAMU BERAS KENCUR Gunardi, Wani Devita; Teiseran, Virginia Marsella; Timotius, Kris Herawan
Jurnal Bioteknologi & Biosains Indonesia (JBBI) Vol. 11 No. 2 (2024)
Publisher : BRIN - Badan Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55981/jbbi.2024.5966

Abstract

Background: Jamu Beras Kencur (JBK) is recognized as an herbal medicine, containing two main components: the rhizome of Kaempferia galanga and rice. While previous research has identified bioactive compounds in galangal rhizomes, such as Ethyl p-Methoxycinnamate (EPMC), Ethyl-cinnamate, and Kaempferol, there are few reports on polar or aqueous compounds in JBK. LC-MS/MS and GC-MS enable comprehensive analysis of bioactive compounds, with LC-MS/MS detecting non-volatile, polar, and thermally sensitive compounds like flavonoids and glycosides, while GC-MS analyzes volatile and semi-volatile compounds, such as terpenoids, providing precise separation and identification. Therefore, this study were to know the amount and the growth of contaminant bacteria, yeast and mold; to determine the main bioactive compounds in JBK; and to determine the bioactive compound in aqueous and ethanolic extracts of rhizome that analysed with LC-MS/MS and GC-MS. Methode: JBK samples were sourced from local producers in West Jakarta, freshly prepared, and immediately analyzed for microbial contamination and bioactive compounds. Result: The analysis revealed microbial contamination in JBK, including Escherichia coli, Staphylococcus aureus, Coliform, yeast, and mold. Additionally, three novel flavonoid glycosides were identified: Chrysoeriol-4'-O-β-D-glucopyranoside, Patuletin-7-O-[6′′-(2-methylbutyryl)]-glucoside, and Acacetin-7-galactoside. Conclusion: Therefore, from the pharmacological perspective, JBK has the potentials as a healthy herbal drink. However, further preclinical and clinical studies are essential to validate its safety and efficacy for clinical use, which could pave the way for its integration into mainstream healthcare as a natural therapeutic option.
Pengaruh Kualitas Pelayanan Dan Fasilitas Rumah Sakit Terhadap Citra Rumah Sakit Yang Di Mediasi Oleh Kepuasan Pasien Jannah, Ega Farhatu; Haryono, Budi; Gunardi, Wani Devita
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6346

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap citra rumah sakit dengan dimediasi kepuasan pasien. Sampel dalam penelitian ini adalah pasien sebanyak 100 orang. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan SEM-PLS. Hasil penelitian menunjukkan bahwa kualitas layanan dan fasilitas rumah sakit berpengaruh signifikan terhadap kepuasan pasien. Secara parsial fasilitas rumah sakit tidak berpenagruh signifikan terhadap citra rumah sakit. Kepuasan pasien memediasi pengaruh kualitas pelayanan dan fasilitas rumah sakit terhadap citra rumah sakit secara signifikan.Kata Kunci : Kualitas pelayanan, Fasilitas, Kepuasan, Citra Rumah Sakit .
Pengaruh Kompetensi Dan Komunikasi Perawat Terhadap Kepuasan Pasien Dengan Kinerja Perawat Sebagai Variabel Mediasi Hikmah, Dian Nurul; Gunardi, Wani Devita; MH, Fushen
YUME : Journal of Management Vol 7, No 1 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i1.6347

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kompetensi dan komunikasi perawat terhadap kepuasan pasien denga dimediasi kinerja perawat. Sampel dalam penelitian ini adalah pasien sebanyak 100 orang. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan SEM-PLS. Hasil penelitian menunjukkan bahwa kompetensi dan komunikasi berpengaruh terhadap kepuasan pasien. Secara parsial kompetensi, komunikasi, dan kinerja berpengaruh signifikan terhadap kepuasan pasien. Kinerja perawat memediasi pengaruh kompetensi dan komunikasi terhadap kepuasan pasien.Kata Kunci : Kompetensi, Komunikasi, Kinerja, Kepuasan.
Peran Kualitas Layanan dan Kepuasan Pelanggan Dimediasi Oleh Pengaruh Citra Merek Pada Loyalitas Pelanggan Klinik Estetika Beautyxpert Teiseran, Virginia Marsella; Gunardi, Wani Devita; Fushen, Fushen
YUME : Journal of Management Vol 7, No 3 (2024)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v7i3.7747

Abstract

Penelitian ini bertujuan mengetahui peran kualitas layanan dan kepuasan pelanggan dimediasi oleh pengaruh citra merek pada loyalitas pada klinik estetika BeautyXpert, yang merupakan cabang dari CYN Klinik di Kabupaten Bekasi. Penelitian dilaksanakan 10 Agustus 2024 – 10 September 2024. Pada penelitian ini, jumlah responden yang terkumpul adalah 150 responden (15 indikator x 10). Data penelitian dikumpulkan melalui penyebaran kuesioner yang disebarkan kepada responden.  Penelitian ini menggunakan analisis SEM- PLS. Analisis yang digunakan dalam penelitian ini adalah uji validitas, uji reliabilitas dan uji hipotesis. Hasil penelitian ini sebagai berikut : Kualitas layanan dan Kepuasan pelanggan berpengaruh positif terhadap citra merek. Citra merek, kepuasan pelanggan, dan kualitas layanan berpengaruh positif terhadap loyalitas pelanggan. Serta kualitas layanan dan kepuasan pelanggan yang dimediasi citra merek berpengaruh positif terhadap loyalitas pelanggan. Penelitian ini menyarankan Klinik Estetika BeautyXpert untuk meningkatkan kualitas layanan, kepuasan, citra merek, dan loyalitas pelanggan melalui pelatihan, SOP, audit, umpan balik, personalisasi, dan pengalaman pelanggan. Untuk memperkuat citra, klinik perlu konsistensi branding, ulasan positif, kegiatan sosial, dan kemitraan strategis. Fokus pada program loyalitas dan peningkatan berkelanjutan.Kata Kunci : Citra Merek, Kualitas Layanan, Kepuasan Pelanggan, Loyalitas Pelanggan
Pengaruh Kompetensi dan Kualiatas Pelayanan Terhadap Loyalitas Pasien dengan Kepuasan Pasien sebagai Variabel Moderasi di UGD RS Bhayangkara Pontianak Kintan Utami; Wani Devita Gunardi; Eka Desy Purnama
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 2: Februari 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i2.6971

Abstract

This study aims to analyze the influence of medical staff competence and service quality on patient loyalty, with patient satisfaction as a moderating variable. The results indicate that the competence of medical staff, which includes skills, knowledge, technical abilities, communication, and empathy, plays a crucial role in enhancing patient satisfaction and loyalty. Similarly, service quality, encompassing friendliness, timeliness, attention to patient needs, and interaction comfort, significantly influences patient loyalty. The study also reveals that patient satisfaction serves as a key strengthening factor. The influence of medical staff competence and service quality on patient loyalty becomes more effective when patients feel satisfied with the services provided. Conversely, good competence and service quality alone are not sufficient to build loyalty if patient satisfaction is not achieved. Therefore, the combination of medical staff competence, optimal service quality, and patient satisfaction creates a deep and positive experience, which ultimately fosters long-term patient loyalty toward healthcare facilities and providers.
The Impact of Price and Service Quality on Patient Loyalty at Pratama BHG Dental Polyclinic with Patient Satisfaction as an Intervening Variable Restu Aritonang; Bernard T. Widjaja; Wani Devita Gunardi
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 5: Juli 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i5.4370

Abstract

This study aims to identify and analyze the influence of 1) price on patient loyalty, 2) service quality on patient loyalty, 3) patient satisfaction on patient loyalty, 4) price on patient satisfaction, 5) service quality on patient satisfaction, 6) price on patient loyalty through patient satisfaction, 7) service quality on patient loyalty through patient satisfaction. The data used is primary data obtained from the responses of 100 respondents. The data analysis tool used is path analysis. The instrument testing results concluded that all variables are valid and reliable as data collection tools. The data analysis results found that: 1) price has a positive effect on patient loyalty, 2) service quality has a positive effect on patient loyalty, 3) patient satisfaction has a positive effect on patient loyalty, 4) price has a positive effect on patient satisfaction, 5) service quality has a positive effect on patient satisfaction, 6) price has a positive effect on patient loyalty through patient satisfaction, 7) service quality has a positive effect on patient loyalty through patient satisfaction.
The activity antibiofilm of betadine leaf (Jatropha multifida Linn) juice on urinary catheters Tania, Rada; Gunardi, Wani Devita; Sudradjat, Susana Elya
Indonesian Journal of Biomedicine and Clinical Sciences Vol 57 No 2 (2025)
Publisher : Published by Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/inajbcs.v57i2.18065

Abstract

Biofilm formation can reduce the efficacy of antibiotics against pathogenic microorganisms. Flavonoids are proven to have antibiofilm activity. Betadine leaf (Jatrophas multifida Linn) contains abundant flavonoids. This study aimed to evaluate the biofilm activity of the betadine leaf juice on urinary catheters. Biofilm forming Escherichia coli was isolated from a urinary catheter. The betadine leaf juice was prepared by harvesting, washing, drying, juicing, centrifuging, and sterilizing the juice. Phytochemical analysis was performed to identify the presence of steroids, alkaloids, flavonoids, and phenols. Biofilm and antibiofilm assays were conducted by incubating thioglycolate medium with varying concentrations of the betadine leaf juice and E. coli suspension, with bacterial growth and biofilm formation assessed based on turbidity observations. Alkaloids, steroids, flavonoids, and phenolic compounds have been found in the sterilized betadine leaf juice. Bacterial growth was observed in all tubes containing different dilutions of the betadine leaf juice. However, turbidity levels increased as the juice concentration decreased. Additionally, the weight of the urinary catheter was significantly greater in tubes with lower juice concentrations (p=0.02). In conclusion, the J. multifida Linn leaf juice has potential antibiofilm activity against E. coli in urinary catheters.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN DIMEDIASI OLEH KEPERCAYAAN PADA PASIEN RAWAT INAP BEDAH DI RSUD DR. (H.C.) IR. SOEKARNO BANGKA BELITUNG Hansel Sanchia; Saparso; Wani Devita Gunardi
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 3 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v8i3.14806

Abstract

Sektor kesehatan merupakan industri jasa yang berkembang pesat dan berorientasi pada kepuasan pasien. Dalam layanan kesehatan, kualitas pelayanan menjadi faktor kunci dalam membangun kepercayaan dan kepuasan pasien. RSUD Dr. (H.C.) Ir. Soekarno Bangka Belitung sebagai rumah sakit rujukan di wilayahnya menghadapi tantangan dalam mempertahankan kualitas layanan di tengah meningkatnya ekspektasi pasien. Beberapa indikator menunjukkan adanya fluktuasi tingkat kepuasan pasien yang dapat berdampak pada citra rumah sakit. Oleh karena itu, penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan terhadap kepuasan pasien dengan kepercayaan sebagai variabel mediasi pada pasien rawat inap bedah di rumah sakit tersebut. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik analisis data Partial Least Square (PLS). Data dikumpulkan melalui kuesioner yang disebarkan kepada 120 pasien rawat inap bedah di RSUD Dr. (H.C.) Ir. Soekarno Bangka Belitung. Variabel yang diteliti meliputi kualitas layanan sebagai variabel independen, kepuasan pasien sebagai variabel dependen, dan kepercayaan sebagai variabel mediasi. Hasil penelitian menunjukkan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pasien. Selain itu, kepercayaan pasien juga berperan sebagai mediator yang memperkuat hubungan antara kualitas layanan dan kepuasan pasien. Dengan demikian, peningkatan kualitas layanan dapat meningkatkan kepercayaan pasien, yang pada akhirnya meningkatkan kepuasan pasien terhadap layanan yang diberikan.
The Effect Of Knowledge And Experience Of Community Care On Interest In Treatment Moderated By Socioeconomics : (Study on Patients of Kefamenanu Hospital, TTU Regency) Astrid, Mariana; Gunardi, Wani Devita; Wahyoedi, Soegeng
Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Vol. 5 No. 2 (2025): April: Journal of Humanities, Social Science, Public Administration and Managem
Publisher : ID Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51715/husocpument.v5i2.322

Abstract

RSUD Kefamenanu is one of the hospitals owned by the Regional Government of North Central Timor Regency which borders directly with the State of Timor Leste. RSUD Kefamenanu is the main referral for health services in North Central Timor Regency. The objectives of this study were (1) to analyze the effect of knowledge on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency (2) to analyze the effect of previous treatment experience on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency (3) to analyze whether socioeconomics moderates the effect of knowledge on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency (4) to analyze whether socioeconomics moderates previous treatment experience on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency. This research was conducted with a quantitative approach using a cross-sectional study design. This research was conducted at Kefamenanu Hospital, North Central Timor Regency. The population in this study were all patients of Kefamenanu Hospital, North Central Timor Regency with a sample size of 100 people. The analysis method used is moderation regression analysis. The results of the analysis show that (1) There is a positive relationship between service knowledge and interest in seeking treatment at Kefamenanu Hospital, This means that the better the patient's service knowledge, the higher the level of interest in seeking treatment at Kefamenanu Regional Hospital (2) There is a positive direct relationship between interest in seeking treatment at Kefamenanu Regional Hospital, meaning that the higher the patient's perception of previous treatment experience, the higher the level of interest in seeking treatment at Kefamenanu Regional Hospital (3) Socioeconomics partially moderates the effect of knowledge on interest in seeking treatment at Kefamenanu Regional Hospital, North Central Timor Regency (4) Socioeconomics partially moderates previous treatment experience on interest in seeking treatment at Kefamenanu Regional Hospital, North Central Timor Regency.
Co-Authors Ade Dharmawan Andini , Natasya Johanna Antoni, Marcel Astrid, Mariana Berlianti Bulovannelisa Meykward Salamahu Bernard T. Widjaja Dalton Ngangi Devita, Arleen Dewi, Vica Christia Diana Wijaya Donna Mesina Rosadini Pasaribu Donna Mesina Rosadini Pasaribu Ebat, Aelred Parleso Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Elisabeth D. Harahap Erma Mexcorry Sumbayak Ernawaty Tamba Eva Oktavia Eva Oktavia, Eva Evan Luke Aditya Evrilia Trihandayani Fushen Fushen Fushen Fushen, Fushen Gratia Erlinda Tomasoa Handy Winata Hansel Sanchia Haq, Satria Addienul Haryono, Budi Hikmah, Dian Nurul Ivan Yoseph Saputra Jannah, Ega Farhatu Kintan Utami Kris Herawan Timotius Layanto, Nicolas Lepianda, Jessica Mahardik, Ngakan Made Ari Margaretha MH, Fushen Mohamad Yanuar Prasetyo Nugroho Monica Puspa Sari Muhammad Faturrahman Adani Muhammad Nazmi Nazmi, Muhammad Ngakan Made Ari Mahardik P.M Budi Haryono Pasaribu, Donna Mesina PM. Budi Haryono Restu Aritonang Rina, Veronica Samantha Saparso Saputra, Ivan Yoseph Sari, Monica Puspa Simon, Flyndie Soegeng Wahyoedi Sudradjat, Susana Elya Tania, Rada Teiseran, Virginia Marsella Tintin Supriatin Utami, Kintan Widjaja, Bernard Tirto Widya Widya