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All Journal Nuansa Informatika Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ilmiah Kesehatan Jurnal Pemberdayaan Komunitas MH Thamrin Anakes: Jurnal Ilmiah Analis Kesehatan Jurnal Indonesia Sosial Sains JUKEJ: Jurnal Kesehatan Jompa Jurnal Kesehatan Masyarakat Perkotaan Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Nur Asniati Djaali
Universitas Mohammad Husni Thamrin
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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The Relationship Between Literacy About the JKN System and Outpatient Satisfaction at the Bungursari Community Health Center, Purwakarta Regency Marlina, Rina; Endarti, Ajeng Tias; Djaali, Nur Asniati
Jurnal Kesehatan Masyarakat Perkotaan Vol. 5 No. 2 (2025): Jurnal Kesehatan Masyarakat Perkotaan
Publisher : LPPM Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jkmp.v5i2.3202

Abstract

Low levels of patient satisfaction can negatively affect the quality of health care facilities, particularly at the primary care level such as community health centers (puskesmas). One of the factors influencing patient satisfaction is the limited level of patient literacy regarding the National Health Insurance (Jaminan Kesehatan Nasional—JKN) system. Insufficient understanding of patients’ rights, procedures, and service pathways may lead to misunderstandings, dissatisfaction, and even negative perceptions of service quality. This condition poses a challenge for Puskesmas Bungursari, Purwakarta, which is a primary health care facility with a high patient visit rate. This study aimed to determine the relationship between literacy regarding the JKN system and patient satisfaction at Puskesmas Bungursari, Purwakarta Regency. A quantitative study with a cross-sectional design was conducted. The study population consisted of 1,431 individuals, with a sample size of 257 respondents. The sampling technique used was non-probability sampling with an accidental sampling approach. The research instruments were literacy and satisfaction questionnaires that had been tested for validity. Statistical analysis included the chi-square test and multivariate analysis using multiple logistic regression. The results showed a significant relationship between literacy and patient satisfaction at Puskesmas Bungursari, Purwakarta Regency (p-value < 0.001), with an odds ratio of 13.084. Furthermore, literacy remained significantly associated with patient satisfaction (p-value < 0.001) after controlling for the employment variable (p-value = 0.019). To improve patient satisfaction at puskesmas, efforts should focus on enhancing health literacy through the use of visual strategies and effective communication, as well as improving the quality of empathetic services that include attentive listening to patient complaints and fair treatment.
Co-Authors Agus Wiyatno Ajeng Tias Endarti Anggraini, Hesty Riana Aribowo, Antonius Bayu Asri Syarifati Astuty, Febrina Atikah Pustikasari Bayu Aribowo, Antonius Brian Sri Prahastuti Brian Sri Prahastuti Chairunnisa, Icha Dhea Sylvia Fajriah Eko Setyo Pambudi Erie Aditia Fajriah, Dhea Sylvia Febriany, Sekar Elok Indriyati, Titi Iwan Jaya Azis Iwan Jaya Azis Jayawarsa, A.A. Ketut Krestanti, Yeni Padmini Laily Hanifah Lilis Heri Mis Cicih Maria Efshinta Faustina Marliana, Rina Meidy Putri Utami Meisara, Naura Delfi Mohammad Ikhsan Saputro, Mohammad Ikhsan Parnonto, Wiratama Ibnu Petrus Geroda Beda Ama Rano Agustino Rina Marlina Sekar Elok Febriany Setianingsih, Ajeng Simaibang, Frenta Helena Siti Jumhati Sopian, Abu Suhermi Suhermi Supriyanto Susiana Dewi Ratih Sutanto Sutanto Priyo Hastono Syarif Usman Syarifati, Asri Tata Sutabri Tris Eryando Usdayana, I Gusti Ngurah Yoga Usman, Syarif Vitalis Ramun Wiwit Wijayanti, Wiwit Yohanes Bowo Widodo