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All Journal International Journal of Electrical and Computer Engineering Jurnal Manajemen Teknologi Jurnal Teknik ITS Jurnal Sains dan Seni ITS Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Sistem dan Manajemen Industri Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Business and Finance Journal Accounting and Management Journal Journal of Information Systems and Informatics ILKOMNIKA: Journal of Computer Science and Applied Informatics Jurnal Ilmiah Manajemen Kesatuan Reswara: Jurnal Pengabdian Kepada Masyarakat JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) International Journal of Mechanical Engineering Technologies and Applications (MECHTA) Relevance: Journal of Management and Business Jurnal Abdimas Musi Charitas Jurnal Indonesia Sosial Teknologi Jurnal Pendidikan Indonesia (Japendi) Eduvest - Journal of Universal Studies Research Horizon Indonesian Journal of Innovation Multidisipliner Research Indonesian Journal of Innovation Multidisipliner Research
Reny Nadlifatin
Institut Teknologi Sepuluh Nopember
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THE INFLUENCE OF TRAINING AND DEVELOPMENT, WORK MOTIVATION AND TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE THROUGH COMPETENCY AS AN INTERVENING VARIABLE Lumbantobing, Dominicus Doli Senjaya; Nadlifatin, Reny
Jurnal Bisnis dan Keuangan Vol 10 No 1 (2025): Business and Finance Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v10i1.7073

Abstract

A company is required to have core values ​​that serve as the basis for efforts to improve employee competency as an important element in the company's progress. With the phenomenon of increasingly competitive business competition in the global market, it is necessary to increase competency to enable employees to work more innovatively, creatively and be able to apply new technology more quickly. Based on these conditions, this research was conducted with the aim of knowing and analyzing the influence of training and development, work motivation and transformational leadership on employee competence. The data slot deposit 5000 analysis method used is Structural Equation Modeling-Partial Least Square (SEM-PLS). From the research results, it was found that training and development, work motivation and transformational leadership have a significant effect on employee competency. It is also known that work motivation is the element that has the most influence on increasing employee competency with a T-statistic value of 6,94 and Training and Development is an important element in efforts to improve employee performance with a T-statistic value of 5,62. There is still room for research development by considering reward variables, work life balance and the values ​​adhered to by the company using other research models and methods. Through this research, management is expected to be able to implement the most appropriate policies in improving employee performance in accordance with the resources and targets the company wants to achieve.
Perancangan Strategi Peningkatan Kualitas Layanan Agen X Milik PT Abc Menggunakan Metode Servqual Di Wilayah Jabodetabek Simbolon, Tigor Rizkiadi; Nadlifatin, Reny
Jurnal Pendidikan Indonesia Vol. 6 No. 7 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i7.8465

Abstract

Bank agency services are services that aim to expand access to financial services for the public. In support of this, PT ABC presents agency services under the name of Agent X such as money deposit transactions, cash withdrawals, transfers, purchases, bill payments and other bank services. Although the number of Agent X continues to increase and reaches 747,818 agents in 2023, the growth in the number of transactions, sales volume, and service revenue has actually decreased. In fact, there are still findings in the field showing that there are customer complaints about the quality of services provided by Agent X such as services that are not uniform, old and not as expected. This study aims to design a strategy to improve the quality of Agent X services in the Greater Jakarta area using the ServQual method. The ServQual method was used to measure the level of gap between perception and expectations as well as the level of customer interest obtained through filling out a questionnaire by Agent X customers with a total of 400 respondents. Based on the results of ServQual's analysis, it was found that the highest gap between customer perception and expectations in the dimensions of responsiveness, assurance and reliability.
Mix method analysis for analyzing user behavior on logistic company mobile pocket software Persada, Satria Fadil; Afandi, Farid; Redi, Anak Agung Ngurah Perwira; Nadlifatin, Reny; Prasetyo, Yogi Tri; Kurniawan, Adji Candra
Jurnal Sistem dan Manajemen Industri Vol. 7 No. 1 (2023): June
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jsmi.v7i1.5937

Abstract

The present study emphasizes mixed-method analysis, integrating the partial least square structural equation model (PLS-SEM) and customer journey for mobile pocket office improvement in logistic XYZ company. The extension of the unified theory of acceptance and use of technology (UTAUT 2) model by incorporating perceived risk (PR), personal innovativeness (PI), and trust (TR) variables are used. The sample for this study consisted of 243 res­pondents. Based on the results of the PLS-SEM analysis, two of the eleven tested hypotheses were determined to be rejected. In application usage, the proposed model effectively explained 85.7 per cent of the influence on beha­vioral intention (BI) and 72.1 per cent on use behavior (UB). The customer journey mapping (CJM) investigation's findings show that fluctuations in the use of mobile pocket office technology in the field are generally brought on by a lot of data entry, sluggish internet connections, and overworked field operations. The XYZ company may acquire sugges­tions and knowledge for developing further applications due to this inquiry.
Analyzing Pro-Environmental Planned Behavior in SMEs: Unveiling Green Innovation Intentions Durman, Theodosia Yunita; Nadlifatin, Reny
Relevance: Journal of Management and Business Vol. 7 No. 1 (2024): (June-Issue)
Publisher : UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/relevance.v7i1.8517

Abstract

The challenge of drastic global climate change has urged a transition to a green economy. The contribution of SMEs as an engine of macroeconomic expansion that pays attention to and makes environmental issues a basic concept of their business model is very important. This study aims to investigate the factors that influence the behavioral intention of SMEs in tourism areas in Labuan Bajo to conduct green innovation using an integrated approach of Pro environmental planned behavior (PEPB). Offline questionnaires and interviews were used as data collection tools, and 205 SMEs that have conducted green innovation were respondents. The theoretical model was tested using partial least squares structural equation modeling (PLS-SEM) with top-level constructs. The findings of this study reveal that perceived authority support, perceived environmental concern, subjective norm, attitude, significantly affect the intention of SMEs to do green innovation. Meanwhile, perceived behavioral control are known to be insignificant. These findings contribute to the development and validation of an integrated model of green innovation in SMEs and provide all business stakeholders with an understanding of the rationale for green innovation.
KOLABORASI TRIPLE HELIX PROSES KOMERSIALISASI DAN PROSES PRODUKSI PRODUK BARU INCINERATOR BUMDES NGINGAS MAKMUR ABADI Handiwibowo, Gogor Arif; Hakim Nasution, Arman; Nadlifatin, Reny; Rosdiana Noer, Lissa
Jurnal Abdimas Musi Charitas Vol. 6 No. 1 (2022): Jurnal Abdimas Musi Charitas Vol 6, No. 1, Juni 2022
Publisher : Universitas katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (267.561 KB) | DOI: 10.32524/jamc.v6i1.337

Abstract

The BUMDes Ngingas Makmur Abadi incinerator is a new product created by the management to become a mainstay product and can provide benefits for BUMDes. From a deeper angel, this product still requires a lot of touches so that the commercialization process and the production process of this incinerator product can run perfectly. The triple helix concept is used to analyze the involvement of each element in the commercialization process and the production process of this incinerator product. The elements involved are Ngingas Village Government, Institut Teknologi Sepuluh Nopember (ITS) – Surabaya and PT. Boma Bisma Indra (Persero). The results of the analysis show that each element has had a role in the commercialization process and the production process of this incinerator product. However, there are still many roles that can be developed and explored from each element so that the commercialization process and the production process of this incinerator product can be better.
Workload Analysis of The Merchant Ship Division Using The Full Time Equivalent Method Ambikka, Ambikka; Nadlifatin, Reny
Eduvest - Journal of Universal Studies Vol. 4 No. 7 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i7.1349

Abstract

As a production division in a government-owned shipyard, the Commercial Ship Division has a direct workforce of 28% of PT PAL Indonesia's workforce. The revenue generated annually reaches 46% of the company's total revenue, with an increase in revenue reaching 50% each year. With the large number of direct labor, revenue targets and the complexity of the ship production process, workload analysis needs to be done to measure the workload of direct labor and the number of direct labor needed. Workload analysis is carried out using the Full Time Equivalent (FTE) method, where the FTE Index resulting from the calculation will be grouped into three categories namely underload, normal and overload. From the calculation of the FTE index of direct labor in the Commercial Ship Division, there are 5 people in the underload category, 27 people in the normal category and 134 people in the overload category. From the results of the calculation of direct labor requirements using the Full Time Equivalent method as well as optimization and efficiency of labor, the number of direct labor requirements for the Commercial Ship Division is 315 people.
Development of Smart Factory 4.0 using cyber-physical system-based workshop in Rolling Stock Industry to Support Industry 4.0 Alkharis, Ahmad Fajar; Nadlifatin, Reny
Eduvest - Journal of Universal Studies Vol. 4 No. 7 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i7.1547

Abstract

Driven by the concept of mass customization, manufacturing enterprises are now required to transform their traditional workshops into smart workshops. The integration of cyber-physical systems (CPS), which serves as the core of Industry 4.0, is crucial in achieving smart manufacturing. By implementing CPS, the conventional workshop can transition into a new paradigm characterized by intelligence and flexibility. However, the implementation of CPS in workshops is a complex undertaking that is still in its early stages. Therefore, this research paper aims to provide a comprehensive perspective on CPS-based workshops, with the intention of facilitating their implementation in the industry. Initially, the paper identifies seven key features of CPS-based workshops, namely self-sensing, self-awareness, self-assessment, self-optimization, self-adjustment, self-configuration, and self-control. Subsequently, the paper proposes the architectural framework of CPS-based workshops from a technical standpoint. Furthermore, a conceptual model of CPS-based workshops is developed, which highlights the three fundamental elements and closed-loop mechanism of such workshops. Finally, a case study of a Rolling stock manufacturing company in Indonesia is presented to demonstrate the feasibility of implementing CPS-based workshops in the industry.
Product Design Innovation Based on Privet’s Customer Preferences Aditasari, Krisnayanti; Lakoro, Rahmatsyam; Nadlifatin, Reny; Karisawati, Jian
Indonesian Journal of Innovation Multidisipliner Research Vol. 2 No. 2 (2024): June
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijim.v2i2.78

Abstract

The footwear industry in Indonesia grew along with Indonesia's economic development that occurred in the early 1980s. The development of the footwear industry is also supported by the role of the government with various facilities provided to MSMEs. The local brand is currently growing, one of which is women's footwear products. Product consistency and innovation are important factors in enlarging the brand in the local and international markets. Privet is a business that manufactures women's footwear since 2018. This business was born in a class New Venture Creation at Business Management ITS. The problem of product innovation at Privet is how to produce products based on customer preferences. This research uses the five stages of the design thinking model proposed by the Hasso-Plattner Design Institute at Stanford, namely empathize, define, ideate, prototype, and test. Tests were carried out using the Capture Matrix and Net Promoter Score (NPS). From this research, it was found that the factors of customer preference in buying footwear are comfort, design, and product value. Therefore, it is recommended to create products innovation in shoes, slippers, and sandals category based on customer.
Pendampingan Manajemen Risiko Sistem Pemerintahan Berbasis Elektronik Pemerintah Kota XYZ Hutama, Rizal Risnanda; Susanto, Tony Dwi; Nadlifatin, Reny; Subriadi, Apol Pribadi; Sholiq, Sholiq; Muqtadiroh, Feby Artwodini; Ali, Achmad Holil Noor
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 5, No 2 (2024)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v5i2.4181

Abstract

Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi telah menerbitkan peraturan No. 5 Tahun 2020 tentang pedoman manajemen risiko sistem pemerintahan berbasis elektronik. Peraturan tersebut haris diimplementasikan oleh seluruh pemerintah daerah beserta seluruh OPD yang ada didalamnya. Namun, hingga saat ini masih terdapat kendala dalam mengikuti pedoman peraturan tersebut karena keterbatasan OPD dalam memahami. Program pengabdian kepada masyarakat ini bertujuan untuk memberikan pendampingan dalam implementasi Manajemen Risiko terkait Sistem Pemerintahan Berbasis Elektronik di Pemerintah Kota XYZ. Fokus kegiatan ini adalah meningkatkan partisipasi dan pemahaman OPD terkait risiko yang mungkin timbul selama proses implementasi SPBE. Metode pendampingan yang digunakan dalam pengabdian masyarakat ini yaitu dengan melalui workshop terkait manajemen risiko SPBE dan dilanjutkan dengan meninjau pengisian form manajemen risiko SPBE yang telah dilakukan. Hasil kegiatan menunjukkan kemajuan positif dengan sebagian besar OPD aktif mengisi formulir manajemen risiko. Namun, temuan juga mengidentifikasi beberapa OPD yang masih memerlukan pemahaman lebih mendalam terkait konsep manajemen risiko karena pengisian yang dilakukan belum lengkap untuk seluruh formulir manajemen risiko SPBE. Oleh karena itu, saran yang diajukan melibatkan penguatan pendidikan dan pelatihan khusus, penyusunan materi penyuluhan yang disesuaikan, peningkatan komunikasi, dan pemantauan berkelanjutan. Dengan saran tersebut, diharapkan program pendampingan ini dapat mendukung efektivitas manajemen risiko SPBE di Pemerintah Kota XYZ, menuju tata kelola pemerintahan yang lebih baik dan transparan
Perancangan Strategi Peningkatan Kualitas Layanan Agen X Milik PT Abc Menggunakan Metode Servqual Di Wilayah Jabodetabek Simbolon, Tigor Rizkiadi; Nadlifatin, Reny
Jurnal Pendidikan Indonesia Vol. 6 No. 7 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i7.8465

Abstract

Bank agency services are services that aim to expand access to financial services for the public. In support of this, PT ABC presents agency services under the name of Agent X such as money deposit transactions, cash withdrawals, transfers, purchases, bill payments and other bank services. Although the number of Agent X continues to increase and reaches 747,818 agents in 2023, the growth in the number of transactions, sales volume, and service revenue has actually decreased. In fact, there are still findings in the field showing that there are customer complaints about the quality of services provided by Agent X such as services that are not uniform, old and not as expected. This study aims to design a strategy to improve the quality of Agent X services in the Greater Jakarta area using the ServQual method. The ServQual method was used to measure the level of gap between perception and expectations as well as the level of customer interest obtained through filling out a questionnaire by Agent X customers with a total of 400 respondents. Based on the results of ServQual's analysis, it was found that the highest gap between customer perception and expectations in the dimensions of responsiveness, assurance and reliability.
Co-Authors Abdurrohim Nur Achmad Holil Noor Ali Adji Candra Kurniawan (Universitas Pertamina) Afandi, Farid Ailin Muvidah Alkharis, Ahmad Fajar Ambikka, Ambikka Anak Agung Ngurah Perwira Redi Anak Agung Ngurah Perwira Redi Apol Pribadi Arman Hakim Nasution Bahari, Annisa Indira Larashati Baihaqi, Imam Berlian, Bruce Dame Dhea Bhawika, Gita Widi Bimata, Weldayana Atyanta Christanti Angelia Elizabeth Durman, Theodosia Yunita Eling Anindita, Raden Farid Afandi Feby Artwodini Muqtadiroh Firdausa, Nabila Gogor Handiwibowo Hakim Nasution, Arman Handiwibowo, Gogor Arif Handiwibowo, Gogor Arif Hanif, Hidjra Hutama, Rizal Risnanda Karisawati, Jian Krisnayanti Aditasari Krisprimandoyo, D. Agung Kurniawan, Adji Candra Lumbantobing, Dominicus Doli Senjaya Mahfud, Choirul Mohamad Yusak Anshori MOHAMMAD RAZIF* and AHMAD ADIB Muhammad Ifantara Putra Nikita Ashardika Putri, Nikita Ashardika Noer, Lissa Rosdiana Noer, Lissa Rosdiana Persada, Satria Fadil Prasetyo, Yogi Tri Rahmanqa, Alifio Rahmatsyam Lakoro Retnosari, Marda Retnosari, Marda Cahyanti Riesthandie Rizal Risnanda Hutama Rosdiana Noer, Lissa Rusman, Arif Satria Fadil Persada Sholiq Simbolon, Tigor Rizkiadi Syarifa Hanoum Tony Dwi Susanto Visoka, Adib Muhammad Vita Ratnasari Widyantari Febiyanti Yogi Tri Prasetyo