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All Journal International Journal of Electrical and Computer Engineering Jurnal Manajemen Teknologi Jurnal Teknik ITS Jurnal Sains dan Seni ITS Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Sistem dan Manajemen Industri Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Business and Finance Journal MABIS: Manajemen dan Bisnis Accounting and Management Journal Journal of Information Systems and Informatics ILKOMNIKA: Journal of Computer Science and Applied Informatics Jurnal Ilmiah Manajemen Kesatuan Reswara: Jurnal Pengabdian Kepada Masyarakat JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) International Journal of Mechanical Engineering Technologies and Applications (MECHTA) Jurnal Locus Penelitian dan Pengabdian Relevance: Journal of Management and Business Jurnal Abdimas Musi Charitas SENTRI: Jurnal Riset Ilmiah Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) Research Horizon
Reny Nadlifatin
Institut Teknologi Sepuluh Nopember
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Perancangan Strategi Peningkatan Kualitas Layanan Agen X Milik PT Abc Menggunakan Metode Servqual Di Wilayah Jabodetabek Simbolon, Tigor Rizkiadi; Nadlifatin, Reny
Jurnal Pendidikan Indonesia Vol. 6 No. 7 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i7.8465

Abstract

Bank agency services are services that aim to expand access to financial services for the public. In support of this, PT ABC presents agency services under the name of Agent X such as money deposit transactions, cash withdrawals, transfers, purchases, bill payments and other bank services. Although the number of Agent X continues to increase and reaches 747,818 agents in 2023, the growth in the number of transactions, sales volume, and service revenue has actually decreased. In fact, there are still findings in the field showing that there are customer complaints about the quality of services provided by Agent X such as services that are not uniform, old and not as expected. This study aims to design a strategy to improve the quality of Agent X services in the Greater Jakarta area using the ServQual method. The ServQual method was used to measure the level of gap between perception and expectations as well as the level of customer interest obtained through filling out a questionnaire by Agent X customers with a total of 400 respondents. Based on the results of ServQual's analysis, it was found that the highest gap between customer perception and expectations in the dimensions of responsiveness, assurance and reliability.
Mix method analysis for analyzing user behavior on logistic company mobile pocket software Persada, Satria Fadil; Afandi, Farid; Redi, Anak Agung Ngurah Perwira; Nadlifatin, Reny; Prasetyo, Yogi Tri; Kurniawan, Adji Candra
Jurnal Sistem dan Manajemen Industri Vol. 7 No. 1 (2023): June
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jsmi.v7i1.5937

Abstract

The present study emphasizes mixed-method analysis, integrating the partial least square structural equation model (PLS-SEM) and customer journey for mobile pocket office improvement in logistic XYZ company. The extension of the unified theory of acceptance and use of technology (UTAUT 2) model by incorporating perceived risk (PR), personal innovativeness (PI), and trust (TR) variables are used. The sample for this study consisted of 243 res­pondents. Based on the results of the PLS-SEM analysis, two of the eleven tested hypotheses were determined to be rejected. In application usage, the proposed model effectively explained 85.7 per cent of the influence on beha­vioral intention (BI) and 72.1 per cent on use behavior (UB). The customer journey mapping (CJM) investigation's findings show that fluctuations in the use of mobile pocket office technology in the field are generally brought on by a lot of data entry, sluggish internet connections, and overworked field operations. The XYZ company may acquire sugges­tions and knowledge for developing further applications due to this inquiry.
Analyzing Pro-Environmental Planned Behavior in SMEs: Unveiling Green Innovation Intentions Durman, Theodosia Yunita; Nadlifatin, Reny
Relevance: Journal of Management and Business Vol. 7 No. 1 (2024): (June-Issue)
Publisher : UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/relevance.v7i1.8517

Abstract

The challenge of drastic global climate change has urged a transition to a green economy. The contribution of SMEs as an engine of macroeconomic expansion that pays attention to and makes environmental issues a basic concept of their business model is very important. This study aims to investigate the factors that influence the behavioral intention of SMEs in tourism areas in Labuan Bajo to conduct green innovation using an integrated approach of Pro environmental planned behavior (PEPB). Offline questionnaires and interviews were used as data collection tools, and 205 SMEs that have conducted green innovation were respondents. The theoretical model was tested using partial least squares structural equation modeling (PLS-SEM) with top-level constructs. The findings of this study reveal that perceived authority support, perceived environmental concern, subjective norm, attitude, significantly affect the intention of SMEs to do green innovation. Meanwhile, perceived behavioral control are known to be insignificant. These findings contribute to the development and validation of an integrated model of green innovation in SMEs and provide all business stakeholders with an understanding of the rationale for green innovation.
KOLABORASI TRIPLE HELIX PROSES KOMERSIALISASI DAN PROSES PRODUKSI PRODUK BARU INCINERATOR BUMDES NGINGAS MAKMUR ABADI Handiwibowo, Gogor Arif; Hakim Nasution, Arman; Nadlifatin, Reny; Rosdiana Noer, Lissa
Jurnal Abdimas Musi Charitas Vol. 6 No. 1 (2022): Jurnal Abdimas Musi Charitas Vol 6, No. 1, Juni 2022
Publisher : Universitas katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (267.561 KB) | DOI: 10.32524/jamc.v6i1.337

Abstract

The BUMDes Ngingas Makmur Abadi incinerator is a new product created by the management to become a mainstay product and can provide benefits for BUMDes. From a deeper angel, this product still requires a lot of touches so that the commercialization process and the production process of this incinerator product can run perfectly. The triple helix concept is used to analyze the involvement of each element in the commercialization process and the production process of this incinerator product. The elements involved are Ngingas Village Government, Institut Teknologi Sepuluh Nopember (ITS) – Surabaya and PT. Boma Bisma Indra (Persero). The results of the analysis show that each element has had a role in the commercialization process and the production process of this incinerator product. However, there are still many roles that can be developed and explored from each element so that the commercialization process and the production process of this incinerator product can be better.
Pendampingan Manajemen Risiko Sistem Pemerintahan Berbasis Elektronik Pemerintah Kota XYZ Hutama, Rizal Risnanda; Susanto, Tony Dwi; Nadlifatin, Reny; Subriadi, Apol Pribadi; Sholiq, Sholiq; Muqtadiroh, Feby Artwodini; Ali, Achmad Holil Noor
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 5, No 2 (2024)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v5i2.4181

Abstract

Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi telah menerbitkan peraturan No. 5 Tahun 2020 tentang pedoman manajemen risiko sistem pemerintahan berbasis elektronik. Peraturan tersebut haris diimplementasikan oleh seluruh pemerintah daerah beserta seluruh OPD yang ada didalamnya. Namun, hingga saat ini masih terdapat kendala dalam mengikuti pedoman peraturan tersebut karena keterbatasan OPD dalam memahami. Program pengabdian kepada masyarakat ini bertujuan untuk memberikan pendampingan dalam implementasi Manajemen Risiko terkait Sistem Pemerintahan Berbasis Elektronik di Pemerintah Kota XYZ. Fokus kegiatan ini adalah meningkatkan partisipasi dan pemahaman OPD terkait risiko yang mungkin timbul selama proses implementasi SPBE. Metode pendampingan yang digunakan dalam pengabdian masyarakat ini yaitu dengan melalui workshop terkait manajemen risiko SPBE dan dilanjutkan dengan meninjau pengisian form manajemen risiko SPBE yang telah dilakukan. Hasil kegiatan menunjukkan kemajuan positif dengan sebagian besar OPD aktif mengisi formulir manajemen risiko. Namun, temuan juga mengidentifikasi beberapa OPD yang masih memerlukan pemahaman lebih mendalam terkait konsep manajemen risiko karena pengisian yang dilakukan belum lengkap untuk seluruh formulir manajemen risiko SPBE. Oleh karena itu, saran yang diajukan melibatkan penguatan pendidikan dan pelatihan khusus, penyusunan materi penyuluhan yang disesuaikan, peningkatan komunikasi, dan pemantauan berkelanjutan. Dengan saran tersebut, diharapkan program pendampingan ini dapat mendukung efektivitas manajemen risiko SPBE di Pemerintah Kota XYZ, menuju tata kelola pemerintahan yang lebih baik dan transparan
The Contribution of Absorptive Capacities to New Innovative Product Development Performance: A Conceptual Framework Handiwibowo, Gogor Arif; Nadlifatin, Reny; Bhawika, Gita Widi; Noer, Lissa Rosdiana
International Journal of Mechanical Engineering Technologies and Applications Vol. 2 No. 1 (2021)
Publisher : Mechanical Engineering Department, Engineering Faculty, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/MECHTA.2021.002.01.11

Abstract

The wave of Covid-19 has forced the industry to transform so that the products produced can remain competitive in the market. Old products in the period before Covid-19 certainly no longer have the same competitive performance as today, so the industry is required to be able to develop new product innovations that can excel in the market. To be able to produce innovative new products, the industry requires sufficient knowledge. The ability of industries to be able to acquire and implement knowledge is called absorptive capacity. In various previous studies, absorptive capacity has four aspects including acquisition capacity, assimilation capacity, transformation capacity and exploitation capacity. In this article the conceptual framework for the relationship between aspects of absorptive capacity and the performance of new products is presented. We hypothesize that there are interesting correlations between aspects of absorptive capacity and new product development performance.
Perancangan Strategi Pemasaran Jasa Desain Kapal Pada Pt Terafulk Megantara Design Dengan Metode Swot Dan Qspm Sebagai Upaya Peningkatan Daya Saing Bimata, Weldayana Atyanta; Nadlifatin, Reny
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i8.61378

Abstract

Marketing strategy is very necessary for a company so that it is attempted to determine the direction by identifying in terms of the market, competitors, and customers. PT Terafulk Megantara Design is a company engaged in the field of ship design services. Contract value revenue has experienced a fluctuating trend, but in 2023 there was a very significant decline compared to the previous year. While the number of contracts also experienced a fluctuating trend and tended to decline, in 2023 the number of contracts experienced a significant increase but was not balanced by the contract value where the contract value in 2023 experienced a significant decline. This shows that a strategy is needed to achieve optimal and balanced revenue targets with the number of contracts worked on. The Quantitative Strategic Planning Matrix (QSPM) method will be used in this study to assist companies in identifying and evaluating various alternative marketing strategies. The analysis process will be carried out through a series of structured methodological stages. It is expected to provide a quantitative approach in choosing the marketing strategy that best suits the company's conditions. Data will be collected through in-depth interviews and participatory observations, and supported by literature related to marketing in the service and shipping industries. The results of this study position PT Terafulk is located in Quadrant I, known as the "Grow & Build" zone. Based on the IFE score of 3.25 and EFE of 3.32, it can be concluded that PT Terafulk has balanced internal strengths and external opportunities. In this situation, the company has a strong foundation to support an aggressive growth strategy. Strategies that can be implemented include new product development, market expansion, and increased innovation to increase competitiveness.
Analisa Tata Kelola Teknologi Informasi Dan Manajemen Data Terhadap Implementasi Ai Menggunakan Cobit 2019 (Studi Kasus Pt Xyz) Visoka, Adib Muhammad; Nadlifatin, Reny
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i8.61398

Abstract

PT XYZ is a company engaged in providing internet services and telecommunication networks. In managing its network services and infrastructure, PT XYZ operates an Integrated Operation Center that monitors all production tools continuously on a 24/7 basis. As part of its development, PT XYZ is leveraging Artificial Intelligence (AI) to accelerate business processes and to ensure more efficient information management. To achieve these goals, effective governance of data and information management is essential. This study uses COBIT 2019, a proven and widely recognized governance framework, to identify and analyze the necessary governance requirements at PT XYZ. COBIT 2019 includes a capability level assessment mechanism based on the Capability Maturity Model Integration (CMMI), which enables the evaluation of existing management practices. Using the design factors method, seven objectives from COBIT 2019 were selected such as EDM03 (Ensured Risk Optimization), APO12 (Managed Risk), APO13 (Managed Security), BAI10 (Managed Configuration), DSS04 (Managed Continuity), DSS05 (Managed Security Services), and MEA03 (Managed Compliance with External Requirements). The results of this study include improvement steps and governance recommendations for each selected objective to reach the target state expected by stakeholders. The current assessment shows that all selected objectives are at capability level 2 (Managed), while the desired target is level 5 (Optimizing). Therefore, improvement measures based on the proposed recommendations and best practices are required. In line with COBIT 2019 framework recommendations, in order to successfully implement AI within existing business processes, PT XYZ must prioritize risk management, data and IT infrastructure security, as well as compliance with rules/regulations, so that the AI adoption is aligned with the plan, safe, effective, and efficient
The role of product presentation factors in product evaluation and online food delivery partners Ardiansyahmiraja, Bobby; Nadlifatin, Reny
Manajemen dan Bisnis Vol 25, No 1 (2026): March 2026
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v25i1.1060

Abstract

Online Food Delivery Services (OFDS) platforms are growing rapidly in Indonesia. However, when compared to neighboring countries such as Malaysia, OFDS user penetration in Indonesia is still very minimal despite the high level of user consumption. The level of user penetration is directly related to customer retention, where product presentation is an important part of customer retention. Previous studies focusing on product presentation factors are still rare. The product presentation factors studied in this research include the combination of product color and background, social presence, and calorie information. These three factors can be directly managed by restaurant partners and have been proven to be important in previous studies related to their relationship with product evaluation. This study uses an experimental design and Structural Evaluation Modeling (SEM) approach. A total of 240 respondents participated in this study. Of the eight hypotheses, four were accepted. Social presence and calorie information were found to significantly affect product attitude negatively. In addition, product attitude (β = 0.733, p = 0.001) and brand trust (β = 0.338, p = 0.001) had a significant positive effect on purchase intention. The discussion and managerial implications are further discussed in this study.
Pengaruh Digital Transformation, Innovation Capability, dan Organizational Agility Terhadap Organizational Resilience pada UMKM Fashion Muslim Ardina Ruri Reswari Siregar; Reny Nadlifatin
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 3 (2026): SENTRI : Jurnal Riset Ilmiah, Maret 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i3.5706

Abstract

Muslim fashion SMEs play a strategic role in Indonesia’s economy but face substantial challenges due to changing trends, intense competition, and shifts in consumer behavior, including showrooming and webrooming phenomena. These circumstances require strong organizational resilience to sustain business continuity. This study aims to analyze the influence of digital transformation, innovation capability, and organizational agility on organizational resilience in Muslim fashion SMEs in the Tanah Abang area. A quantitative approach was employed, involving a survey of 150 SME owners and managers, with data analyzed using the PLS-SEM method. The findings indicate that digital transformation and innovation capability have a positive and significant effect on organizational resilience. Digital transformation enhances operational efficiency and market adaptability, while innovation capability promotes the renewal of products and business models relevant to the Muslim fashion industry. Conversely, organizational agility does not have a significant effect, suggesting that organizational agility alone is insufficient to strengthen resilience without adequate support from digitalization and innovation. This study provides practical implications for enhancing the competitiveness and resilience of Muslim fashion SMEs in increasingly dynamic market conditions.
Co-Authors Abdurrohim Nur Achmad Holil Noor Ali Adji Candra Kurniawan (Universitas Pertamina) Afandi, Farid Ailin Muvidah Alifio Rahmanqa Anak Agung Ngurah Perwira Redi Anak Agung Ngurah Perwira Redi Apol Pribadi Ardiansyahmiraja, Bobby Ardina Ruri Reswari Siregar Arman Hakim Nasution Bahari, Annisa Indira Larashati Baihaqi, Imam Berlian, Bruce Dame Dhea Bhawika, Gita Widi Bimata, Weldayana Atyanta Christanti Angelia Elizabeth Durman, Theodosia Yunita Eling Anindita, Raden Farid Afandi Feby Artwodini Muqtadiroh Firmansyah Romadhoni Gogor Handiwibowo Hakim Nasution, Arman Handiwibowo, Gogor Arif Handiwibowo, Gogor Arif Hanif, Hidjra Hutama, Rizal Risnanda Krisprimandoyo, D. Agung Kurniawan, Adji Candra Lumbantobing, Dominicus Doli Senjaya Mahfud, Choirul Mohamad Yusak Anshori MOHAMMAD RAZIF* and AHMAD ADIB Muhammad Ifantara Putra Nikita Ashardika Putri, Nikita Ashardika Noer, Lissa Rosdiana Noer, Lissa Rosdiana Nurul Huda Prasetyo, Yogi Tri Retnosari, Marda Retnosari, Marda Cahyanti Ridho Bayuaji Riesthandie Rizal Risnanda Hutama Rosdiana Noer, Lissa Rr. Sri Isjworowati Ruri Agung Wahyuono Rusman, Arif Satria Fadil Persada Sholiq Simbolon, Tigor Rizkiadi Syarifa Hanoum Tony Dwi Susanto Visoka, Adib Muhammad Vita Ratnasari Widyantari Febiyanti Yogi Tri Prasetyo Yuga Prayna Pawitra