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All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Jurnal Pengabdian Masyarakat Bhinneka Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Multidisiplin Indonesia Jurnal Kedokteran Meditek Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Global Academy of Business Studies
Hery Winoto TJ
Universitas Kristen Krida Wacana
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THE EFFECT OF PERCEIVED USEFULNESS AND PERCEIVED EASE OF USE ON THE USAGE INTENTION OF SELF-APPOINTMENT ON MYSILOAM APPS MEDIATED BY TRUST Laurentia Cindy Gani Wijaya; Hery Winoto TJ
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 2 (2025): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i2.2898

Abstract

Introduction: Appointment system is very important for people who often have busy schedules to ensure that no time is wasted. Patients mostly dissatisfy on consultation waiting time when they go to the outpatient department. By making it easier for them to make their own appointments, hospitals can also improve operational efficiency. Web-based Appointment System (WAS) in real time model that have been integrated into mobile phone applications such as MySiloam apps can be a strategy though the adoption is still not optimal. Aim: To assess if the perceived usefulness (PU) and perceived ease of use (PEOU) application can influence on the usage intention of the self-appointment feature in the MySiloam application and trust can be a mediator. Method: A quantitative method. The quiestionnaire data from 106 samples was analyzed using Structural Equation Model (SEM) approach. SEM analysis and hypothesis testing using the WarpPLS application with the Partial Least Squares (PLS) method. Results: MySiloam users at RS K Jakarta mostly are women aged 17-30 years with a bachelor's degree and work as employee. Analysis results show that PU and PEOU has a significant positive effect on trust of MySiloam user. Perceived Usefulness does not have a significant effect on intention to use while PEOU has. Trust also has a significant positive effect on the intention to use MySiloam. Indirectly, PU has a significant positive effect on the intention to use MySiloam mediated by trust while PEOU does not have significant effect through trust. Discussion: The hypothesis in this study was rejected because the results were not significant, meaning that the perception of usefulness in the MySiloam application did not have a major impact on the intention to use of MySiloam users. It can happen because the factors that influence usage intention of an application are various such as user experience, application quality and hospital responsiveness. Therefore, users may find MySiloam useful but do not intend to use it because there are other factors that are more influential in their considerations. This also happened in other study where the users felt it doesn’t make any difference to use application or go directly to the hospitals. Thus, application developers should consider all of the factors and promote the benefit of MySiloam especially in PEOU and trust so that users will have more intention to use it.
THE EFFECT OF MARKET ORIENTATION AND SERVICE INNOVATION ON MARKETING PERFORMANCE MEDIATED BY COMPETITIVE ADVANTAGE Hendra, Hendra; Winoto Tj, Hery; Tecoalu, Melitina
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 3 (2022): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i3.261

Abstract

This study discusses market orientation and service innovation on marketing performance mediated by competitive advantage variables. The results of the research on the first hypothesis are an effect of market orientation on competitive advantage variables with a t-statistic of 6.767> 1.99 and a significance value of 0.000 <0.05. The second hypothesis in this study is that there is an effect of service innovation on the competitive advantage variable with t-statistic 2,227 > t-table 1.99 and a significance value of 0.026 <0.05. The third hypothesis in this study is that there is an effect of competitive advantage on the marketing performance variable with a t-statistic of 2.357 > 1.96 and a significance value of 0.010 < 0.05. The fourth hypothesis in this study is that there is an effect of market orientation on the marketing performance variable with t-statistic 3.126 > t-table 1.99 and a significance value of 0.002 <0.05. The fifth hypothesis in this study is that there is an effect of service innovation on the marketing performance variable with t-statistic 2,470 > t-table 1.99 and a significance value of 0.014 <0.05. The sixth hypothesis is that the competitive advantage variable can mediate the relationship between market orientation and marketing performance with t-statistic 2,209 > t-table 1.99 or p 0.028 <0.05. The seventh hypothesis is that the service innovation variable cannot mediate the relationship between market orientation and marketing performance with t-statistic 1.504 < t-table 1.99 or p 0.133>0.05.
EMPLOYEE PERFORMANCE MEDIATED THE INFLUENCE OF TALENT MANAGEMENT WITH TRAINING AND DEVELOPMENT ON JOB PROMOTION AT PT PIB Irwan; Hery Winoto Tj; Eka Desy Purnama
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 1 (2024): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i1.1470

Abstract

This research aims to determine the influence of talent management as well as training and development on job promotion which is mediated by employee performance. The background for the author to conduct this research is because internal company promotions still have a big opportunity to be improved through a good employee development system, which in the end will create employees with the expected competencies, so that they will be the best candidates to fill the positions needed in the company. later. Using a quantitative approach, this research involved 124 respondents who were PT PIB employees. The questionnaire was created based on indicators of the variables studied. Meanwhile, SmartPLS 4 is an application used in research data analysis techniques. The research results show a t-statistic value of 1.368 for the influence of talent management on job promotions, so talent management has no influence on job promotions. Then the t-statistic value for the influence of training and development on job promotion is 2.437, so training and development has a positive influence on job promotion. The t-statistic value is 2.307 for the influence of talent management on work performance, so talent management has a positive influence on employee performance. Then the t-statistic is 2.927 for the effect of training and development on employee performance, so training and development has a positive influence on employee performance. Employee performance positively mediates the influence of talent management on promotion, with a t-statistic value of 2.121. Furthermore, with a t-statistic value of 2.850, employee performance positively mediates the influence of training and development on job promotion. Employee performance, with a t-statistic value of 7.308, has a positive influence on job promotion, so employee performance has a positive influence on job promotion.
THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION IN THE OUTPATIENT UNIT OF RHC LAMPUNG CLINIC Yani Puji Mustika Sari; Hery Winoto Tj; Fushen
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2442

Abstract

This study is motivated by the increasing competition in the healthcare sector, especially clinics, which requires effective strategies in retaining patients. Stagnation and decline in the number of patients in 2023 are challenges for RHC Clinic in maintaining the level of visits, which are influenced by service quality and price. Customer retention is a crucial factor for the sustainability of the clinic, considering that the cost of attracting new customers is higher than retaining existing ones. Therefore, this study aims to analyze the effect of service quality and price on customer retention with customer satisfaction as the mediation. With a quantitative approach and purposive sampling method, this study involved 90 outpatient respondents at RHC Clinic, and data analysis was carried out using linear regression and Structural Equation Modeling (SEM) based on Partial Least Square (PLS) with WarpPLS 8.0 software. The results showed that service quality and price had a positive effect on customer satisfaction, which in turn had a positive effect on customer retention, with customer satisfaction as a significant mediating variable. These findings confirm that improving service quality and adjusting prices according to patient expectations play an important role in increasing patient satisfaction and retention. Therefore, the results of this study are expected to be a reference for RHC Clinic management in designing more optimal health service strategies to increase customer retention.
THE INFLUENCE OF PATIENT EXPERIENCE BASED ON PATIENT-REPORTED EXPERIENCE MEASURES (PREMS) ON PATIENT VISITS MEDIATED BY PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT OF RSHPD Petricia; Hery Winoto TJ
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 3 (2026): June
Publisher : CV. Radja Publika

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Abstract

The stagnation of patient visits in the Emergency Department of RSHPD may be influenced by patient experience and satisfaction with healthcare services. This study aims to analyze the influence of patient experience based on Patient-Reported Experience Measures (PREMs) on patient visits mediated by patient satisfaction. A quantitative survey design is used involving 341 respondents who visit the emergency department from January to March 2026. Data are collected using an electronic questionnaire integrated with the Hospital Management Information System (SIMRS) and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach. The results show that patient experience based on PREMs significantly influences patient visits and patient satisfaction. Patient satisfaction also has a significant positive effect on patient visits. Furthermore, patient satisfaction mediates the relationship between patient experience based on PREMs and patient visits. This study indicates that positive patient experience and higher patient satisfaction may increase patient visits to emergency department services. Therefore, hospitals should continuously improve service quality and patient-centered care to enhance patient experience and patient satisfaction.
THE EFFECT OF PATIENT EXPERIENCE AND PROMOTION STRATEGY ON OUTPATIENT LOYALTY WITH WORD OF MOUTH AS A MEDIATING VARIABLE Luciawati; Hery Winoto Tj
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 4 (2026): August
Publisher : CV. Radja Publika

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Abstract

To survive in the increasingly tight healthcare competition, hospitals must maintain clinical and operational service quality to build long-term patient loyalty. This study examines the effect of patient experience and promotion strategies on outpatient loyalty, both directly and indirectly through word of mouth (WOM) as a mediating variable. A purposive sampling technique was used in the data collection process, involving 180 outpatient respondents at RS Sentra Medika Cikarang. Data analysis was performed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) via SmartPLS 3.0 software. The test results show that patient experience and promotion strategies are essential aspects that significantly drive positive word of mouth. Furthermore, patient experience and word of mouth have a significant positive direct effect on patient loyalty. In contrast, the promotion strategy does not directly influence patient loyalty. Mediation analysis reveals that word of mouth partially mediates the effect of patient experience on loyalty, while it fully mediates the impact of promotion strategy on patient loyalty.
THE EFFECT OF WORK-LIFE BALANCE AND WORK FATIGUE ON WITHDRAWAL BEHAVIOR IN WORK AMONG GEN Z IN JAKARTA WITH JOB SATISFACTION AS A MEDIATION VARIABLE Vania Fredline Artanti; Hery Winoto TJ
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 4 (2026): August
Publisher : CV. Radja Publika

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Abstract

Changes in the dynamics of the workplace encourage the emergence of quiet quitting behavior , especially among Generation Z employees who are concerned about work-life balance and psychological well-being. This study aims to analyze the influence of work-life balance and burnout on job withdrawal behavior with job satisfaction as a mediating variable in Generation Z employees in Jakarta. The study used a quantitative approach with 120 respondents and was analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that work-life balance significantly influenced withdrawal behavior and job satisfaction, while burnout significantly influenced withdrawal behavior but not job satisfaction. Job satisfaction also significantly influenced withdrawal behavior and was able to mediate the influence of work-life balance on that behavior, but did not mediate the influence of burnout . These findings indicate the importance of improving work-life balance in strengthening the satisfaction and engagement of Generation Z employees and reducing the tendency of quiet quitting . Keywords: work-life balance , burnout , job satisfaction, quiet quitting , Generation Z.
Co-Authors -, Magus Sitindaon ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Aprillita, Dwi Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Bernard T. Widjaja Catalya Christina Cantika David Muliawan Hadiwidjaja Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fredella Colline Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Hans Harischandra Tanuraharjo Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Irene Putri Jauri Irma Rasita Gloria Barus Irwan Istiqomah, Sarah Nabila Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Lolinia Agustina Florensia Lonatrista, Marcella Aprilia Luciawati Megasari, Lilian Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Petricia Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Riruma, Olfien Rizki Aprilia Ruth Dewi Mundari Sanchez, Carlos Y.T. Saparso Saparso Saparso , Saparso Saparso Saparso Saparso Saparso Saparso Saparso Sheren Angelina Lumintang Shierli Wijaya Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Sukmarani, Sukmarani Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Tris Yulianti Vania Fredline Artanti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Wahyuningtyas, Heni Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny