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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer @is The Best [Accounting Information System & Information Technology Business Enterprise] Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI)
Nanang Yudi Setiawan
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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Evaluasi Proses Bisnis Produksi Garmen Menggunakan Metode Quality Evaluation Framework (QEF) (Studi Kasus: PT. Eratex Djaja, Tbk Probolinggo) Mumtazah Rizti Arini; Nanang Yudi Setiawan; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Eratex Djaja, Tbk Probolinggo is a company of garment production focusing on export sales. The company's main product is pants. Because the company is working on garment production, the most important thing is the production process. The production process has the greatest impact on the final result of the product. As a large company, PT. Eratex Djaja, Tbk Probolinggo applies Standard Operational Procedure (SOP) as guidelines for the business process. However, on daily basis, not all processes are performed in accordance with the procedure. The company has some defective or rejected products. Based on the indication of problems that have already found out, this research is evaluating the business process in the production activity using Quality Evaluation Framework (QEF) to find out non-functional problems in the business process. The first to determine non-functional requirements and reformed main processes using Business Process Model and Notation (BPMN). The next to determine the quality factor, company target and calculating, according to the questions in the QEF method. The results of calculations that are not in accordance with the target are 5 of 16 quality factors. They are not in accordance with company targets is analyzed using the Fault Tree Analysis (FTA) method to find out the root cause of the problem. The result of the FTA is expected to help minimize the problems in the current business process.
Evaluasi Pada Variasi Proses Bisnis Jenis Pembayaran Tagihan Air dengan Menerapkan Process Mining dan Quality Evaluation Framework (QEF) Pada Perusahaan Daerah Air Minum Kota Malang Kartika Utami; Nanang Yudi Setiawan; Djoko Pramono
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PDAM Malang City is one of Regional Owned Enterprises (BUMD) which provides clean water in Malang. As an organization in the service sector, PDAM Malang City is expected to give the best service for Malang's citizen in various business process viewpoint. A dominant service in PDAM is water payment which defined in three payment status based on an interview to resolve different customer characteristic. It is necessary to do an evaluation of the business process to guaranty best service in PDAM and understand business process quality which is currently running. The water payment business process is modeled by Yet Another Workflow Language (YAWL). Furthermore, the business process is simulated to acquire event log from the models. The event log is used to find business process variant using process mining method and ProM Tools. Evaluating the business process has been implemented by the Quality Evaluation Framework (QEF) method. There are 6 Quality Factors which doesn't suit with organization target. It shows that there are gaps between targets and performances in the organization. Further evaluation related to the business process variant so it can be concluded that the emergence of nonconformance in Quality Factor business process is not influenced by business process variant existence. And the existence of business process variant is not influenced by business process evaluation type of water payment in PDAM Malang City.
Rekomendasi Perbaikan Proses Bisnis Dengan Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: Badan Penjaminan Mutu, Universitas Widyagama Malang) Dinda Agnes Putri; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Badan Penjaminan Mutu is the division which play an important role in maintaining the quality of all aspects in Widyagama University in Malang. In the process to business function of control, monitoring, and quality evaluation, and performance of personnel, found some potential problems to achieve the vision and mission of Badan Penjaminan Mutu. The problems are manual business processes, inefficient and not integrated system, complex activities, and inefficient storage system. Therefore, analysis and evaluation also improvement of business process is needed to solve the problems and to maximize the existing process. This research uses Business Process Modelling and Notation (BPMN) to make business process diagrams, the Failure Mode and Effect Analysis (FMEA) method to evaluate and analyse business processes, and Business Process Improvement (BPI) method to make improvements. Afterwards, simulation of current business processes (as is) and recommendations (to be) were implemented to validate and demonstrate the effectiveness of the recommended business process. In the simulation process, the evaluation of business process is valid, and the time analysis is incresed by 61.13%. This happens because manual activities are replaced by system.
Evaluasi Pada Variasi Proses Bisnis Layanan Donor Darah (Studi Kasus : UTD PMI Kota Malang) Inggrid E. A. Siahaan; Nanang Yudi Setiawan; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PMI Malang has an unit called Unit Transfusi Darah (UTD). UTD PMI Malang is a health services facility with primary activities, that are blood donor service, blood supply, and blood distribution. In doing its primary activities, UTD PMI Malang cannot be separated with its support activities which support all of the primary. These primary and support activities are clasified using value chain analysis method to get activities that directly affect and connect effectively to optimize its service performance. Based on the observation, UTD PMI Malang has variations of service in every process. These variations of service are identified and evaluated for impact and its relation to the performance of service. Through the interview process, obtained 11 business processes that have relevance with variation of service in UTD PMI Malang, which is further modeled with Business Process Model and Notation (BPMN). Modelling helps to see appearance of process variation, that make easier to determine the type of variability, wether included in variability by extention or by restriction. Then, these business process are evaluated with Quality Evaluation Framework (QEF), which results in 4 quality factors that having incompatibility between the target and its quality. Three of them affect the appearance of variation in provided service. These variation appear as variability by extension.
Evaluasi Pada Variasi Proses Bisnis Penanganan Pengaduan Dengan Menerapkan Process Mining Dan Quality Evaluation Framework (QEF) (Studi Kasus : Perusahaan Daerah Air Minum Kota Malang) Dwi Asri Nuryulianti; Nanang Yudi Setiawan; Djoko Pramono
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PDAM Malang is one of company that provide water distribution service. One of the services provided is complaint service which will help customers's complaints. The most frequently reported complaints services within the last 6 months of September 2017 - February 2018 are non-flowing water, booth meter checks, increased usage, leaking pipes, leaking cob and road reconditioning. Mission of PDAM Malang is to improve and give service priority. However, based on reviews from website of PDAM Malang, most of people gave criticism related to the handling of complaints on PDAM. Based on observations, the business process flow of complaint-handling service has variations on certain conditions that may affect targets from those already established. Variations can be formed due to an uncertain condition in a business process, so that variation has a major influence on the ongoing activity. Therefore it is necessary to evaluate the variation of 6 business process complaint services. Getting the variation will be conducted through applying process mining that will get two variations, then the evaluation will be conducted by using Quality Evaluation Framework (QEF) method, so it will found 15 quality factor in 6 types of complaint. From the result of the evaluation, that was founded is one of quality factor that is not in accordance with the target and has no relation with the resulting variation, but there are some quality factors that can be achieved or in accordance with the target.
Prediksi Kredit Macet Berdasarkan Preferensi Nasabah Menggunakan Metode Klasifikasi C4.5 pada Koperasi Simpan Pinjam Mitra Raya Wates Iqbal Taufiq Ahmad Nur; Nanang Yudi Setiawan; Fitra Abdurrachman Bachtiar
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Bad credit is the main problem that faced by financial institutions, especially cooperatives in Indonesia. This problem is also happened in KSP Mitra Raya Wates that does not use credit analyst and the decision making process is using an intuitive approach and based on existing experience that owned by KSP Leader. The survey process conducted at KSP Mitra Raya Wates also cannot guarantee that the loans made by customers are free from credit risk, considering there are customers who have bad credit from a total of all customers who have received loans. KSP Mitra Raya Wates needs a system that capable of supporting decision to detect credit quality early on. C4.5 method can be used to predict customers' credit quality by generating rule in form of decision tree. The results of confusion matrix have accuracy of 94.5946. While based on the ROC curve, it generated AUC value of 0.9689. The level of usability generated by utilizing SUS is 82.5. The output is dashboard visualization with several graphs containing the percentage, time-series and trend of total submissions that have been made and also forms that can be used by KSP Mitra Raya Wates to make predictions of customer credit application and also dataset entry into the system.
Analisis Dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: PT. Wonojati Wijoyo) Tri Susanto; Djoko Pramono; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Wonojati Wijoyo is a company in industrialized furniture of teak. In this company, there are some division that was create for helping so many others short or long terms goals. Accounting and finances is the one of division in this company. There are 3 main steps or processes, the first thing is accountancy finances reports and the reports of employee's salary. The process of this business was getting some seriously problem in accounting and finances division, they always need much time to give the best report and it always exceed of the time was given. As the result, in this division also needs evaluation and repairing for better process in every aspect that what we hope and was given the best solution. The best solution is give the recommendation for the new business process and this process was believing that it was more effective. From the result of value chain analysis and decomposition of business program in reports of employee's salary. Based on evaluation of this program by using five whys analysis methods, the researcher was the main problem is in the absences still using manually program by using check log, but in this condition this manually program was susceptible of dishonest and there was some mistake in the process of recapitulation. Based on this evaluation there was done a treatment by using tools streamlining from Business Process Improvement (BPI). From the result of the recommendation this company has program for changing system of absence by using finger print and lost the old one program of recapitulation absence. From all simulation process of business it was getting a gap around 3 hours 34 minutes with 28.92% percent.
Analisis Sentimen Opini Pelanggan Terhadap Aspek Pariwisata Pantai Malang Selatan Menggunakan TF-IDF dan Support Vector Machine Yoga Tika Pratama; Fitra Abdurrachman Bachtiar; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Department of Tourism and Culture (Disparbud) of Malang Regency requires the customer's perspective in the process of monitoring and evaluation of management and development activities of South Malang beach tourism. But Disparbud neither have the data about the customer's opinion, nor the application of technology on data processing and data analysis that capable of providing information about customer's perspective on aspects of South Malang beach tourism. The customer's perspective can be obtained from customer's opinions in the form of review that available on the web platform. Web Scraping is a method for extraction of customer's opinion data sourced from the web platform. To get the information about customer's perspective on aspects of South Malang beach tourism could be done by performing Aspect Level Sentiment Analysis on the customer's opinion data. One of many classification methods is the Support Vector Machine, which can be used to classify sentiments in sentiment analysis process. This research managed to get 674 customer's opinion data in Bahasa Indonesia ranged from 2013 to 2018 for 43 tourist attractions of South Malang beach tourism sourced from TripAdvisor. The tests that have been conducted on the results of the sentiment classification for all aspects resulted good results in an average of 85% on accuracy, 85% on precision, 87% on recall, and 85% on F1-Score. The output of this research is in form of data visualization in the form of Dashboard consisted of 4 Dashboards which contains results from the process of sentiment analysis on the customer opinions to aspects of South Malang beach tourism.
Evaluasi Proses Bisnis Penanganan Pengaduan Nasabah Menggunakan Quality Evaluation Framework (QEF) (Studi Kasus : PT XYZ) Iffa Aulia Ulwani; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT XYZ is a company engaged in banking services. In handling complaints from customers, PT XYZ has a set of standards to maintain customers' trusts in using their services, namely the promptness of Service Level Agreement (SLA) in solving the problems that customers complain about. Unfortunately, SLA inaccuracy still occurs despite the small percentage. Thus, these problems need to be evaluated to measure the performance quality of the existing business processes and analyze whether there is a relevance to the evaluation results with the variation of business processes in PT XYZ. Business processes that have been modeled using petri net in YAWL are then simulated to generate the event log. Event logs are obtained by mining process in ProM tools using variant finder approach to determine the business process variation points. The QEF method is used to measure the gap between the objective of company and the quality of the existing business process. Then, we analyze the relevance of the evaluation results with the point of variabillity that appears. The result of this study shows that 5 points of variation and 3 factors that are not appropriate. Based on the results of calculations threre is no certain contribution with the variation of the evaluation results but can be the trigger of a new variation to reduce the number of nonconformities.
Analisis dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) Framework (Studi Kasus Bidang Pengembangan Produk Pariwisata Dinas Pariwisata Kota Batu) Indra Fahrizal; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Tourism Product Development Division of Batu City Tourism Office has 6 business processes; there is Business Travel Certification for Hotel & Restaurant, Services & Tourism Facilities Data Collection, Coordination in Tourism Village Acceleration, Coordination in Tourism Product Development, and East Java Tourism Awards & Characteristically Food Festival, and Tourism Village Development Study. In running the business process there is a trouble such as deadline business data target that not achieved so that it will holding up the next implementation process, administration still paper-based that usually cause losing data. So that must be analysis and business modeling process that can make the process more effective and efficient. In this research used Business Process Improvement method from phase 1: organizing for improvement until phase 3: streamlining. After the business process has been corrected with automation technic and elimination process it come with a result from simulation, there are the lowest time different is in recommendation business process, the making of the final report decrease as much as 1 day 6 hours 10 minutes or 14,70%, and the highest time different is in the process of Services & Tourism Facilities Data Collection that decrease as much as 12 days 5 hours 20 minutes or 56,07%. So, can be concluded that the recommendation business process more efficient because have little time completion compared to business process that runs now in Tourism Product Development Division of Batu City Tourism Office
Co-Authors Achmad Nofandi Ade Ayu Puspitasari Adeyaksa Galuh Waluyo Adha Apriliosusworo Adhitira Febrieztha Ramadhan Adilla Widyandhana Nuriman Aditya Rachmadi Adityo Dwirahmawan Agustinus Ryan Wicaksono Ahmad Afif Supianto Ain Nur Anisa Akbar Ilham Aldhila Meykasari Alya Paramitha Ayuningsih Amanda Puti Wibawa Ananda Risqi Amalia Andhika Akbar Saputra Andhika Mifta Alauddin Andi Reza` Perdanakusuma Anggara Cahya Nugraha Anggie Tamara Blanzesky Annisa Arifa Sesyazhade Apriyanti Apriyanti Arieftia Wicaksono Aulia Dwi Fitriani Ayu Pramadita Dewi Azhari Arsyad Azri Putri Rahmatika Bayu Rahayudi Bella Karina Sari Buce Trias Hanggara Budi Santoso Cahyaningtyas Sekar Wahyuni Carellia An-nisa Monik Citra Hemas Jati Inayu Claudio Canigia Guntara Daniel Austin Dominicus Deafinansia Nurido Andiyani Dedi Romario Desy Miladiana Devi Septiani Devita Widyasari Diah Priharsari Dian Eka Ratnawati Dicky Ilham Mualfi Dimas Hariyanto Sudarpi Dimounitif Nelaspaba Dinar Indah Dwi Utami Dinda Agnes Putri Dinda Ayu Rudyana Putri Dio Hilmi Habibi Dio Rahmat Putra Djoko Pramono Djoko Purnomo Dorothy Gabriel Sihombing Dwi Asri Nuryulianti Dwija Wisnu Brata Dzurriyatul Iflahah Ellen Yanuarti Erni Dwi Hartini Erzhal Risan Wikata Fajar Ubaidillah Ahmad Faqih Hidayatur Rahman Faris Wibowo Putro Farisa Aidilla Alfas Fawwaz Roja Mahardika Febiko Ramadina Febrian Pandu Widhianto Fitra A. Bachtiar Fitra Abdurrachmad Bachtiar Fitra Abdurrachman Bachtiar Frydo Tio Fernando Hafizh Yuwan Fauzan Hamim Nizar Yudistira Hanifah Muslimah Az-Zahra Haris Surya Wijayanto Harisul Ikrom Amin Heraspati Yudha Pratama Herman Tolle Hetty Mukammilah Higam Saiful Sadzali Hilmi Rezkian Aziz Dama Hilwa Aminatus Sholihah Ibnu Irawan Pratama Iffa Aulia Ulwani Ihza Razan Alghifari Ilma Bunga Sahara Imam Setyo Wibowo Indra Fahrizal Inggrid E. A. Siahaan Inka Setya Anggraini Intan Rumaysha Intan Sartika Eris Maghfiroh Iqbal Taufiq Ahmad Nur Ismiarta Aknuranda Istania Salma Jesy Thesalonica Mononimbar Juara Hutagalung Kartika Utami Kelvin Yabes Sitompul Kevin Gusti Farras Fari' Utomo M. Iqbal Farras Pratama Mega Isma Juwita Merlien Yuliana Permatasari Moch. Rosul Zein Mochamad Chandra Saputra Mohammad Malik Abdul Azis Muhamad Fauziawan Agung Rewanda Muhammad Aswin Muhammad Averous Mahdafikiyah Muhammad Ferdyandi Muhammad Hanif Hasanain Muhammad Ibrahim Al Ghazi Saragi Muhammad Indra Firdaus Muhammad Iqbal Muhammad Rasyad Fauzan Muhammad Rayhan Ravandika Muhammad Rizqi Ramadhan Muhammad Taufik Dharmawan Muhammad Tri Hermawan Mumtazah Rizti Arini Nabilah Iftah Nella Nadhif Mahendra Putra Nafiani Nafiani Nanda Petty Wahyuningtyas Nashihul Ibad Al Amin Nasita Ratih Damayanti Nazva Abiya Niken Hendrakusma Wardani Niken Hendrakusma Wardani Nourman Hajar Novira Azpiranda Nur Fatimah Nur Laita Rizki Amalia Prakoso Adi Bagaskara Prasetyo Iman Nugroho Priyambadha, Bayu Putera Iga Arrahma Putri Puspitasari Raditya Rizky Putra Rafi Audian Retno Indah Rokhmawati Rista Yasin Lamohammad Hende Rizal Halim Adirasyid Rois Yanuar Rahman Wahyudi Rokhmah Vira Santi Ryan Dwi Pambudi Salsabilla Syafta Sandrian Yulian Firmansyah Noorihsan Sarah Anggina Satrio Agung Wicaksono Satrio Arif Budiman Satrio Dwiartono Satrio Hadi Wijoyo Sheila Maulidia Sholachuddin Al Ayubi Syifa Basyasyah Bysi Theresia Emiliana Boleng Tirta Saraswati Tito Rhenaldi Priono Topan Prakoso Tri Afirianto Tri Susanto Victor Axelius Kristianto Siren Welly Purnomo Whita Parasati Wildan Arrizal Wahyu Sutomo Wildan Dery Rahadi Wira Kumara Wiratama Ahsani Taqwim Yoga Tika Pratama Yusi Tyroni Yusi Tyroni Mursityo Zaenal Kurniawan Zulfiar Ryanda Putra