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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer @is The Best [Accounting Information System & Information Technology Business Enterprise] Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI)
Nanang Yudi Setiawan
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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Analisis Sentimen Opini Pelanggan Terhadap Aspek Pariwisata Pantai Malang Selatan Menggunakan TF-IDF dan Support Vector Machine Yoga Tika Pratama; Fitra Abdurrachman Bachtiar; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Department of Tourism and Culture (Disparbud) of Malang Regency requires the customer's perspective in the process of monitoring and evaluation of management and development activities of South Malang beach tourism. But Disparbud neither have the data about the customer's opinion, nor the application of technology on data processing and data analysis that capable of providing information about customer's perspective on aspects of South Malang beach tourism. The customer's perspective can be obtained from customer's opinions in the form of review that available on the web platform. Web Scraping is a method for extraction of customer's opinion data sourced from the web platform. To get the information about customer's perspective on aspects of South Malang beach tourism could be done by performing Aspect Level Sentiment Analysis on the customer's opinion data. One of many classification methods is the Support Vector Machine, which can be used to classify sentiments in sentiment analysis process. This research managed to get 674 customer's opinion data in Bahasa Indonesia ranged from 2013 to 2018 for 43 tourist attractions of South Malang beach tourism sourced from TripAdvisor. The tests that have been conducted on the results of the sentiment classification for all aspects resulted good results in an average of 85% on accuracy, 85% on precision, 87% on recall, and 85% on F1-Score. The output of this research is in form of data visualization in the form of Dashboard consisted of 4 Dashboards which contains results from the process of sentiment analysis on the customer opinions to aspects of South Malang beach tourism.
Evaluasi Proses Bisnis Penanganan Pengaduan Nasabah Menggunakan Quality Evaluation Framework (QEF) (Studi Kasus : PT XYZ) Iffa Aulia Ulwani; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT XYZ is a company engaged in banking services. In handling complaints from customers, PT XYZ has a set of standards to maintain customers' trusts in using their services, namely the promptness of Service Level Agreement (SLA) in solving the problems that customers complain about. Unfortunately, SLA inaccuracy still occurs despite the small percentage. Thus, these problems need to be evaluated to measure the performance quality of the existing business processes and analyze whether there is a relevance to the evaluation results with the variation of business processes in PT XYZ. Business processes that have been modeled using petri net in YAWL are then simulated to generate the event log. Event logs are obtained by mining process in ProM tools using variant finder approach to determine the business process variation points. The QEF method is used to measure the gap between the objective of company and the quality of the existing business process. Then, we analyze the relevance of the evaluation results with the point of variabillity that appears. The result of this study shows that 5 points of variation and 3 factors that are not appropriate. Based on the results of calculations threre is no certain contribution with the variation of the evaluation results but can be the trigger of a new variation to reduce the number of nonconformities.
Analisis dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) Framework (Studi Kasus Bidang Pengembangan Produk Pariwisata Dinas Pariwisata Kota Batu) Indra Fahrizal; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Tourism Product Development Division of Batu City Tourism Office has 6 business processes; there is Business Travel Certification for Hotel & Restaurant, Services & Tourism Facilities Data Collection, Coordination in Tourism Village Acceleration, Coordination in Tourism Product Development, and East Java Tourism Awards & Characteristically Food Festival, and Tourism Village Development Study. In running the business process there is a trouble such as deadline business data target that not achieved so that it will holding up the next implementation process, administration still paper-based that usually cause losing data. So that must be analysis and business modeling process that can make the process more effective and efficient. In this research used Business Process Improvement method from phase 1: organizing for improvement until phase 3: streamlining. After the business process has been corrected with automation technic and elimination process it come with a result from simulation, there are the lowest time different is in recommendation business process, the making of the final report decrease as much as 1 day 6 hours 10 minutes or 14,70%, and the highest time different is in the process of Services & Tourism Facilities Data Collection that decrease as much as 12 days 5 hours 20 minutes or 56,07%. So, can be concluded that the recommendation business process more efficient because have little time completion compared to business process that runs now in Tourism Product Development Division of Batu City Tourism Office
Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus Pada Bagian Pelaksana Urusan Logistik UTD Palang Merah Indonesia (PMI) Kota Malang) Ibnu Irawan Pratama; Djoko Pramono; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The logistics management department is part of the administration section of the Malang City UTD PMI. In UTD PMI Malang City there are sections that are formed to help achieve organizational goals. In the implementation of medical logistics, there are 5 main business processes, namely the receipt of medical logistics goods, purchase of medical logistics goods> Rp. 5,000,000, purchase of medical logistics goods <Rp. 5,000,000, delivery of medical logistics items (for internal), and delivery of goods medical logistics (for external). The implementation of business processes in this section is still often a constraint, namely the execution of time that has exceeded a predetermined time. This study uses a five whys analysis method to determine the root causes of each business process. The results of the analysis in general, the root of the problem is about recording documents that are still using paper which can cause an increase in the organization's expenditure to buy paper and the risk of being lost. Based on the results of the evaluation carried out treatment by using streamlining tools provided by Business Process Improvement (BPI) to make business process recommendations. From the results of the business process recommendations made then a simulation is conducted to see the improvement of each business process. on the business process of delivering medical logistics (for external) goods by 1 hour 41 minutes with a percentage increase of 24.9%.
Evaluasi Proses Bisnis Layanan Transportasi Menggunakan Metode Quality Evaluation Framework (QEF) (Studi Kasus: PT Citra Perdana Kendedes) Desy Miladiana; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Citra Perdana Kendedes or better known as Citra's Taxies is a provider of transportation services in the form of taximeter cab. There are some key business processes running on company Citra Perdana Kendedes, it starts from incoming orders, shipping fleet, the auction order, pick-up and delivery orders, and service intervals. There are about 1200 incoming orders each day. However, there are hundreds of complaints coming into the company. About 70% of incoming complaints, its about the cab's delay to the customer's place. Because of these problems, it is necessary to hold the evaluation and root analysis of the problems occurred at the company. The steps that will be used in conducting the evaluation of the business process is thermally business functions using the method Value Shop Analysis, then make the models using Business Process Model and Notation (BPMN) use application of Bonita, then do mapping of Quality Factor in every business process that have been modeled using the Quality Evaluation Framework (QEF) method. 5 quality factors are produced, which are not in accordance with the company's target. The discrepancies obtained will be analyzed using 5 whys analysis method. Based on the results of the 5 whys method analysis found 22 root causes. The most root of the problem comes from the driver or human resources. This can be a reference for companies to reduce incoming complaints.
Analisis Variasi Proses Bisnis Manufaktur Dengan Menerapkan Process Mining (Studi Kasus: PT Kimia Farma, Tbk) Annisa Arifa Sesyazhade; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT Kimia Farma Tbk, or Kimia Farma is the first company in Indonesia that focus on pharmacy industry and was built on 1817. As the company that has been taking role for a long time, Kimia Farma has their own strict Standard Operational Procedure (SOP) for their manufacture processes. Analysis on the manufacture process, especially related to the variations that have potential to occur in a process is needed to get the optimal performance. The manufacture processes that analyzed in this study are capsule, cream, syrup, and tablet. The first step is to model and simulate the processes one by one based on the SOP using YAWL tools. In parallel, the other first step is to transform the event log from the ERP system using Disco tools. The analysis is applied using process mining method in ProM tools. The goals are to analyze the variant activity that occur in the process and to classify them into restriction or extension. The result shows that the processes of capsule and syrup are not showing any variability in their manufacture process, this finding is proven by the fitness score that reach 1 for each process.. On the other hand, the result shows that tube blowing activity in cream manufacture process is a variability because of its uncertain position, this finding is proven by the fitness score that only reach 0.93 and this variation is also classified as variability by restriction. And the result also indentified that there is a variation that happen in activity In Process Control (IPC) from tablet manufacture process because of its looping activity, this finding is proven by the fitness score that only reach 0.99, and this variation is also classified as a variability by extension.
Analisis dan Penentuan Prioritas Pencegahan Masalah Menggunakan Failure Mode and Effect Analysis dan Cause and Effect Analysis Pada Proses Bisnis Pengajuan Proposal Program Kreativitas Mahasiswa (PKM) (Studi Kasus : Universitas Brawijaya Malang) Zaenal Kurniawan; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Universitas Brawijaya (UB) is one of the universities that became an active participant of Student Creativity Program (PKM) organized by Belmawa Dikti. As the most common winner 6 times, UB must improve the quality of competitiveness in order to retain the champion generally back. The steps taken are to submit a proposal of PKM as much as possible with good quality. However, in reality, PKM proposal submission process is not in accordance with the desired target, so that it can hamper the university to reach the target and risk in UB prestative decline. Therefore, it is necessary to do analysis using Failure Mode and Effect Analysis and Cause and Effect Analysis to determine the root and cause of problems that occur. The first step is to identify key business processes for submitting PKM proposals, then modeling business processes using Business Process Model and Notation (BPMN). Next determine the failure that occurs along with the cause and effect that will appear and performed calculations using the Failure Mode and Effect Analysis (FMEA) equation. The next word is to determine the priority failure of some problems based on the highest value. The three highest problems are then analyzed using Cause and Effect Analysis, the purpose is to know the cause and the root of the problem. The result of this research is recommendation of improvement based on cause and root of problem happened at activity or process which have been analyzed.
Analisis Proses Bisnis Pada Toko Buku Galuh Menggunakan Business Process Improvement Framework Adeyaksa Galuh Waluyo; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Toko Buku Galuh is a company engaged in retail business. Toko Buku Galuh has stood since 1998, and has grown to the present. Vision Galuh Bookstore to be at the forefront of the retail business of books in Sidoarjo. Problems arise as the company grows larger that there is no written business process that becomes the benchmark in running the business, so that the decisions made can be changed based on the conditions leading to less effective and efficient business processes. For that required analysis of business processes using Business Process Improvement (BPI) Framework. The first phase of editing Toko Buku Galuh business process uses Business Process Model and Notation (BPMN), the second phase performs Process Validation, Time Validation and Resource Validation on business processes. Then determine the streamlining used to improve the effectiveness and efficiency of business processes. From the results of the proposed analysis obtained increased time on sale transactions 64.37%, buyer transactions 77,9%, price tagging 30%, and edit items data 25.9%.
Perancangan Perbaikan Bisnis Proses Dan Perancangan Perangkat Lunak Sistem Pengolahan Koran Pada PT. Madura Mandiri Indonesia Sejahtera Menggunakan The Open Group Architecture Framework (ADM) Moch. Rosul Zein; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 1 (2019): Januari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Madura Mandiri Indonesia Sejahtera is a print media company called Kabar Madura. From the business processes, there are several potential problems that interfere the processing of newspapers, which is the number of bureaucracy that causes delays in the distribution of goods. So far the company doesn't have an integrated system in processing all business activities, recording and processing company information flow that is prone to errors because it is still done manually, the flow of information is related to data processing news, ad registration, ad extension, design & layouting, and also data related to the processes that exist in the company. Based on these problems, it is necessary to design enterprise architecture to conduct analysis, evaluation and information systems. This study uses the TOGAF Architectur Development Method (ADM), Business Process Modeling Notation (BPMN) is used to identify needs, Business Process Improvement (BPI) to determine the improvement, in the design and implementation using the OOP technique approach and software functionality testing using the blackbox method. From the results of simulations carried out by the business process (As Is) and business processes (To Be) on advertising registration, an increase in Time Analysis reached 47.1%. The results of functionality testing that has been done indicate that this system has met the needs in accordance with the specified specifications. By doing black box testing it has 17 test cases, and the test results are stated to be 100% successful.
Pengembangan Sistem Informasi Konseling Mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya Menggunakan Metode Rational Unified Process (RUP) Adhitira Febrieztha Ramadhan; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 1 (2019): Januari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Solving problems through guidance and counseling (GC) service with counseling is one of the way that Computer Science Faculty Brawijaya University's students do. But there are many students who haven't use the service. Besides, the GC service hasn't had an information system that can manage the data counseling and the psycotest. Almost all of the activities are still using conventional method, it's caused the data counseling and the psycotest process become slow. The GC service needs a system that can connect the students and the counselor to do counseling indirectly, and it can manage the data counseling and the psycotest. Rational Unified Process (RUP) is a developing method that is choosed to be used in this research because it can control the changing from the system, and it has a good documentation. RUP is used by doing inception, elaboration, contruction, and transition. The result test that has got is all of the functional requirements are all valid with 100% score of validation. Then, the result of compatibility test shows that the system has a good compatibility, The user acceptance testing also provides that the students has score 81,3% with the system's acceptance, and the counselor has score 88,57% with the system's acceptance too. It means that the system is accepted by both the students and the counselor well.
Co-Authors Achmad Nofandi Ade Ayu Puspitasari Adeyaksa Galuh Waluyo Adha Apriliosusworo Adhitira Febrieztha Ramadhan Adilla Widyandhana Nuriman Aditya Rachmadi Adityo Dwirahmawan Agustinus Ryan Wicaksono Ahmad Afif Supianto Ahmad Afif Supianto Ain Nur Anisa Akbar Ilham Aldhila Meykasari Alfian Hakim Alya Paramitha Ayuningsih Amanda Puti Wibawa Ananda Risqi Amalia Andhika Akbar Saputra Andhika Mifta Alauddin Andi Reza` Perdanakusuma Anggara Cahya Nugraha Anggie Tamara Blanzesky Annisa Arifa Sesyazhade Apriyanti Apriyanti Arieftia Wicaksono Aulia Dwi Fitriani Ayu Pramadita Dewi Azhari Arsyad Azri Putri Rahmatika Bayu Rahayudi Bella Karina Sari Buce Trias Hanggara Budi Santoso Cahyaningtyas Sekar Wahyuni Carellia An-nisa Monik Citra Hemas Jati Inayu Claudio Canigia Guntara Daniel Austin Dominicus Deafinansia Nurido Andiyani Dedi Romario Desy Miladiana Devi Septiani Devita Widyasari Diah Priharsari Dian Eka Ratnawati Dicky Ilham Mualfi Dimas Hariyanto Sudarpi Dimounitif Nelaspaba Dinar Fairus Salsabillah Dinar Indah Dwi Utami Dinda Agnes Putri Dinda Ayu Rudyana Putri Dio Hilmi Habibi Dio Rahmat Putra Dion Ricky Saputra Djoko Pramono Djoko Purnomo Dorothy Gabriel Sihombing Dwi Asri Nuryulianti Dwija Wisnu Brata Dzurriyatul Iflahah Ellen Yanuarti Endang Suryawati Erni Dwi Hartini Erzhal Risan Wikata Fajar Ubaidillah Ahmad Faqih Hidayatur Rahman Faris Wibowo Putro Farisa Aidilla Alfas Fawwaz Roja Mahardika Fawwaz Roja Mahardika Febiko Ramadina Febrian Pandu Widhianto Fitra A. Bachtiar Fitra Abdurrachmad Bachtiar Fitra Abdurrachman Bachtiar Frydo Tio Fernando Hafizh Yuwan Fauzan Hamim Nizar Yudistira Hanifah Muslimah Az-Zahra Haris Surya Wijayanto Harisul Ikrom Amin Heraspati Yudha Pratama Herman Tolle Hetty Mukammilah Higam Saiful Sadzali Hilmi Rezkian Aziz Dama Hilwa Aminatus Sholihah Ibnu Irawan Pratama Iffa Aulia Ulwani Ihza Razan Alghifari Ilma Bunga Sahara Imam Setyo Wibowo Indra Fahrizal Inggrid E. A. Siahaan Inka Setya Anggraini Intan Rumaysha Intan Sartika Eris Maghfiroh Iqbal Taufiq Ahmad Nur Ismiarta Aknuranda Istania Salma Jesy Thesalonica Mononimbar Juara Hutagalung Kartika Utami Kelvin Yabes Sitompul Kevin Gusti Farras Fari&#039; Utomo M. Iqbal Farras Pratama Mega Isma Juwita Merlien Yuliana Permatasari Moch. Rosul Zein Mochamad Chandra Saputra Mohammad Malik Abdul Azis Muhamad Fauziawan Agung Rewanda Muhammad Aswin Muhammad Averous Mahdafikiyah Muhammad Ferdyandi Muhammad Hanif Hasanain Muhammad Ibrahim Al Ghazi Saragi Muhammad Indra Firdaus Muhammad Iqbal Muhammad Rasyad Fauzan Muhammad Rayhan Ravandika Muhammad Rizqi Ramadhan Muhammad Taufik Dharmawan Muhammad Tri Hermawan Mumtazah Rizti Arini Nabilah Iftah Nella Nadhif Mahendra Putra Nafiani Nafiani Nanda Petty Wahyuningtyas Nashihul Ibad Al Amin Nasita Ratih Damayanti Nazva Abiya Niken Hendrakusma Wardani Niken Hendrakusma Wardani Nourman Hajar Novira Azpiranda Novriani Dewi Anwar Nur Fatimah Nur Laita Rizki Amalia Prakoso Adi Bagaskara Prasetyo Iman Nugroho Priyambadha, Bayu Putera Iga Arrahma Putri Puspitasari Raden Sandra Yuwana Raditya Rizky Putra Rafi Audian Retno Indah Rokhmawati Rista Yasin Lamohammad Hende Rizal Halim Adirasyid Rois Yanuar Rahman Wahyudi Rokhmah Vira Santi Ryan Dwi Pambudi Salsabilla Syafta Sandrian Yulian Firmansyah Noorihsan Sarah Anggina Satrio Agung Wicaksono Satrio Arif Budiman Satrio Dwiartono Satrio Hadi Wijoyo Sheila Maulidia Sholachuddin Al Ayubi Syifa Basyasyah Bysi Theresia Emiliana Boleng Tirta Saraswati Tito Rhenaldi Priono Topan Prakoso Tri Afirianto Tri Susanto Victor Axelius Kristianto Siren Welly Purnomo Whita Parasati Wildan Arrizal Wahyu Sutomo Wildan Dery Rahadi Wira Kumara Wiratama Ahsani Taqwim Yoga Tika Pratama Yusi Tyroni Yusi Tyroni Mursityo Zaenal Kurniawan Zulfiar Ryanda Putra