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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer @is The Best [Accounting Information System & Information Technology Business Enterprise] Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI)
Nanang Yudi Setiawan
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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Analisis Proses Bisnis dengan Menggunakan Business Process Model and Notation (Studi Kasus : Perum Perhutani Unit II Jawa Timur) Ellen Yanuarti; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 1 (2019): Januari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Perum Perhutani is a state-owned company engaged in the forestry sector (in the forests of Java and Madura) and carries out the duties and authority to organize forest resource management activities (SDH) by taking into account aspects of production, economic aspects, social aspects and environmental aspects. Perum Perhutani uses Information Technology in carrying out its business processes, but does not yet have a Standard Operating Procedure (SOP) which is the benchmark and implementation of its activities. So that it is not clear yet the division of tasks in the activities of the business process and can hamper the purpose of a business process. Therefore, this topic to be studied specifically focusing on his business processes, production section, especially the production of teak and jungle. To find out where the problem, a model is needed. The business process model is needed to make it easier to understand the business processes that are currently running. Business processes are modeled using BPMN. The current business process problem is that only 3 actors are running on the business process so that it inhibits the current activity. After that, a proposed business process is made which involves 12 actors and additional activities.
Evaluasi dan Pemodelan Proses Bisnis Menggunakan Business Process Management Notation dan Quality Evaluation Framework (QEF) Pada Perusahaan Gumcode Indonesia Zulfiar Ryanda Putra; Aditya Rachmadi; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 1 (2019): Januari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Gumcode Indonesia is a company engaged in the field of it development & outsourcing service with some cooperation with partners, agencies and state-owned enterprises (BUMN). Gumcode has several services in example website and both android and ios mobile apps that can be developed. In addition, Gumcode Indonesia also provides developer outsourcing service for the company. The business processes on Gumcode is certainly not running properly and correctly. There are still some problems that have potential to disrupt the business processes. As has been said by the speakers on Gumcode in February 2018, one of the problems that exist in the gumcode business process is the process runs too long. It require analysis and modeling of business processes in order to evaluate the existing business processes on CV. Gumcode Indonesia. This research uses value shop analysis to find out the main activity and supporting activity in business development process at the company, Quality Evaluation Framework (QEF) to evaluate business development process which have been analyzed and modeled. After that, root cause analysis acts to identify the root of problem using 5 Whys method analysis. The result of this research is in the form of cause and root of problem that happened at activity which have been evaluated. There is a discrepancy in the quality factor with the Q3 code that is the suitability of the offer to the client (Failure Frequency). Based on the results of interviews, the target of offering success on the average client is 10 offerings per week. And in per week on average only 3 offerings that made it into the company. Based on the calculation of Quality Factor obtained 30% results from 10 offers. Then the result of Quality Factor is in accordance with the target company
Rekomendasi Dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement Pada PT. Trivia Nusantara Satrio Dwiartono; Nanang Yudi Setiawan; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Trivia Nusantara is stationary supplier, advertising, and printing company. On the daily business, PT. Trivia Nusantara found out that many processes are done incorrectly, the indication are order processing takes a lot of time to be done and the amount of inventory record does not match with the amount of item in the warehouse. Based on those indication, this research aims to evaluate business process and analyze potential problem that may occur and to address the root cause of identified problem on the business process. The first step is analyzing business process using value chain to identify the main process and the secondary process, also to model the identified process using Business Process and Model Notation (BPMN). The next step is analyzing the potential problem and its effect to the company's business process using Failure Mode and Effect Analysis (FMEA). Next step is identifying the root cause of the highest rank from each of the company's business processes using 5-Whys analysis method. From 13 problems identified, there are 7 activities that cannot be solved with Business Process Improvement (BPI) method because the root cause of the problems are human resource. Business process improvement solves 6 activities on menerima order process and menerima barang datang process using streamlining tools on Business Process Improvement (BPI) method. The results of business process improvement are time improvement of 83.77% or 9 minutes 33 seconds per process on penerimaan order process and 1.65% or 33 seconds per process on penerimaan barang process.
Perbaikan Proses Bisnis Menggunakan Business Process Improvement Pada Badan Pusat Statistik Kabupaten Kediri Claudio Canigia Guntara; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Badan Pusat Statistik is non-department government institutions which provide data for government and society needs, whereas the Survei Sosial Ekonomi Nasional well known as Susenas was held. However, when the Sunesas program of Badan Pusat Statistik of Kediri executed, the level achievement from every process is lower than other regions in the province of East Java. Thus, based on the problems these studies are to analyzed business process Susenas Program problems and recommended the business process improvement. Then, collecting the data by interviewed and observed to know the existed business process using Business Process Model and Notation (BPMN). There are three main business processes, namely pemutakhiran blok sensus business process, pencacahan sampel rumah tangga business process, and pemeriksaan berkas business process. Then, analyze the problem using The Fault Tree Analysis (FTA) method to get the root cause of each business process. Then, improving the business process using Business Process Improvement (BPI) using Streamlining tool. From the result of the comparison between the as-is business process and the to-be business process showed that on the pemutakhiran blok sensus business process experienced an average time acceleration of 23.85%, on the pencacahan sampel rumah tangga business process experienced an average time acceleration of 47.76%, and on the pemeriksaan berkas business process experienced an average time acceleration of 8.15%.
Segmentasi Pelanggan Menggunakan Metode Fuzzy C-Means Clustering Berdasarkan LRFM Model Pada Toko Sepatu (Studi Kasus: Ride Inc Kota Malang) Muhammad Taufik Dharmawan; Nanang Yudi Setiawan; Fitra Abdurrachman Bachtiar
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Ride Inc. is a leather shoe store established in 2012 in the city of Malang. Customer data owned has not been utilized to obtain values that are able to help Ride Inc. in creating business strategies to gain and retain customers. Customer segmentation is groups of customers who have a similarity of characteristics that able to provide information. The characteristics of customers can be seen by applying LRFM (Length, Recency, Frequency, and Monetary) model. Methods used in grouping customers are Fuzzy C-Means clustering. Elbow method used to help the process of determining the best number of clusters iteratively. The data used from the Ride Inc. are 522 customers data in the period of July 2017 until March 2018. The results shows that there are two and three clusters that formed based on elbow method that are then implemented into the Fuzzy C-Means. Customer segment analysis based on the LRFM model formed in the rank of profitable customer group based on the highest value of L, F, and also M and the lowest R. Dashboard visualization become the output of the research based on the value of the given LRFM to Ride Inc. The average score of usability testing from 2 respondents is 65. This means that Ride Inc. receive the dashboard visualization.
Analisis Segmentasi Pelanggan Dengan RFM Model Pada Pt. Arthamas Citra Mandiri Menggunakan Metode Fuzzy C-Means Clustering Wiratama Ahsani Taqwim; Nanang Yudi Setiawan; Fitra Abdurrachman Bachtiar
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Arthamas Citra Mandiri is a money changer company. The company has not applied CRM (Customer Relationship Management) so that company still applying the same service to all customers. Some customers often have transactions, but on the other sides, some customers are rarely. The data used in this research is the transaction history from January 2017 until December 2017 and it including 981 transactions. Segmentation is a process to identify customers so it can help us to know the profitable customers for the company. The characteristics of the customers could be seen from RFM (Recency, Frequency, Monetary) which means Recency (the last customer transaction), Frequency (the number of transactions), and Monetary (the amount of money spend). One of the clustering methods that can be used in this research is Fuzzy C-Means. Elbow method is used to help the researcher determine the best cluster for Fuzzy C-Means. Partition Coefficient and Euclidean Distance are validation methods to knowing the best cluster. In this research, cluster 3 is the best results. Cluster results are visualized by the dashboard with some graphics which contains segmentation customer based on RFM value of PT. Arthamas Citra Mandiri customers transactions. Dashboard visualization is given to the company and researcher doing usability testing to know the effectiveness of the dashboard visualization. The results of the usability testings are 77.5. It means the dashboard is an acceptable categorized or can be accepted by the company.
Evaluasi Kualitas Perangkat Lunak Menggunakan ISO/IEC 9126-4 Quality In Use (Studi Kasus : FILKOM Apps) Victor Axelius Kristianto Siren; Nanang Yudi Setiawan; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

FILKOM Apps is an application with a web platform that is used for the processing of bachelor thesis. From the results of interviews conducted to undergraduate students taking thesis courses it is known that most do not know in detail the process of working on a thesis involving FILKOM Apps. To find out the extent to which FILKOM Apps has met the expectations and goals of use of students in the context of the work of the thesis, a quality evaluation is needed. To conduct a quality evaluation, it will refer to the standard ISO / IEC 9126-4 Quality In Use. According to ISO / IEC 9126-4 standardization, Quality In Use for evaluating quality can use four characteristics, namely Effectiveness, Productivity, Safety, and Satisfaction with the metrics on each characteristic. From the weighting results it is known that the characteristics used in evaluations are Effectiveness and Productivity. Then an evaluation is carried out in the form of a user test for students. As a parameter of success refer to the metrics for the characteristics of Effectiveness and Productivity. From the measurement results of the characteristics of the Effectiveness metric Task Effectiveness and Completion The average task is 0,97, the average Frequency of Errors is 0,07 and the characteristics of Productivity Average Processing Time is 33.30 seconds, the Average Task Efficiency metric is 5.3% , the Earning Proportion metrics averaged 66%, and the metrics of Relative Efficiency of Users averaged 54%. From the evaluation results get a good rating, because all of them are in accordance with the range set by ISO / IEC 9126-4 Quality In Use.
Evaluasi Dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) (Studi Kasus: Divisi PPID Komisi Pemilihan Umum Kota Malang) Sheila Maulidia; Nanang Yudi Setiawan; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PPID department on KPU Malang city is a department that its function is to provide, serve, and publish public information. In the daily operation, some processes are still not optimal like data is not integrated, loss of data because of human error, and information that is not updated on timely manner because of poor management of information. Based on those mistakes, this research aim to evaluate current business process on PPID. Business process is modeled using Business Process Model and Notation (BPMN). After modeling the business process, the next step is to evaluate the business process and improving the business process. After the business processes are evaluated using Failure Mode and Effect Analysis (FMEA), the result is Risk Priority Number (RPN). Each of highest RPN from four business processes are solved using Business Process Improvement (BPI) method. The results of business process improvement are time improvement of 65.47% per process on penerimaan permohonan informasi publik process, time improvement of 99.47% per process on penyusunan laporan process, time improvement of 28.33% per process on pengesahan laporan process, and 97.46% per process on umpan balik laporan process.
Pengembangan Sistem Informasi Pemesanan Produk Pada PT. Temprina Media Grafika Menggunakan Zachman Framework Hilwa Aminatus Sholihah; Yusi Tyroni Mursityo; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Temprina Media Grafika is part of Jawapos Group engaged in printing and packaging services. Printing services are provided using the latest graphic technology such as high-tech printing machines so as to support the quality and quality of the products produced. But now with a sophisticated printing machine, there are several problems related to the lack of integration of customer transaction data for each division in all branches of the company. This causes the work to be less flexible and take longer time to handle it for employees. Besides the problem, there is still insufficient information given regarding the production stage of ordered items to customers. Therefore, an information system is needed to support the product ordering process. In this study, the development of information systems uses the Zachman framework because it is a logical structure to clarify and organize companies that are significant to the system development so as to get a complete organization depiction. The output of this research is the product ordering system prototype which is the result of implementation of 4 perspectives used, namely the perspective of planners, owner/ analysts, designers, and builders. Then, testing the product ordering system prototype with blackbox testing using 38 test cases which produced 100% valid result and compatibility testing using sortsite software which produced 2 critical issues in 2 browsers. The last test is user acceptance test which results in an 84.3% value for customers and 84.6% value for employees. Based on the test results above, it can be concluded that they strongly agrees with the system.
Evaluasi dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) (Studi Kasus: Bidang Komunikasi, Dinas Komunikasi dan Informatika Kota Batu) Theresia Emiliana Boleng; Nanang Yudi Setiawan; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Komunikasi dan Informatika has main business processes in the Communication Field that consist of business processes for forming community information groups, fostering community information groups, gathering news, reporting and publishing news, and maintaining KIM web. In the daily implementation of the business process, there are several problems that interfere with the business process. There are 6 problems found in the implementation, which are several mistakes in spreading the invitation letter, misunderstandings among stakeholders, not conducting data mining, collecting invalid information, report manipulation due to the delay in collecting KIM reports and making solutions that were not in accordance with the target. Based on existing problems, it is necessary to evaluate business processes and make improvements to business processes. The first step is to conduct analysis and evaluation using the Failure Mode and Effect Analysis (FMEA) method so it can analyze the problem deeply and sort the problem based on the highest RPN value that will be used as an evaluation. In determining ranking, it is assisted by the role of stakeholders in it. Continued to stage of preparing recommendations for business process improvement using the Business Process Improvement (BPI) method with the help of tools at BPI, named streamlining. From the simulation results of current business processes (as is) and recommendations (to be) on business processes reporting and publishing news, it was found that an increase in time analysis experienced an increase in time effectiveness of up to 54.34%. The conclusion from the result is the business process recommendations (to be) can produce a faster duration of problem-solving and produce recommendations that can be applied to minimize problems that occur based on the results of analysis and evaluation.
Co-Authors Achmad Nofandi Ade Ayu Puspitasari Adeyaksa Galuh Waluyo Adha Apriliosusworo Adhitira Febrieztha Ramadhan Adilla Widyandhana Nuriman Aditya Rachmadi Adityo Dwirahmawan Agustinus Ryan Wicaksono Ahmad Afif Supianto Ahmad Afif Supianto Ain Nur Anisa Akbar Ilham Aldhila Meykasari Alfian Hakim Alya Paramitha Ayuningsih Amanda Puti Wibawa Ananda Risqi Amalia Andhika Akbar Saputra Andhika Mifta Alauddin Andi Reza` Perdanakusuma Anggara Cahya Nugraha Anggie Tamara Blanzesky Annisa Arifa Sesyazhade Apriyanti Apriyanti Arieftia Wicaksono Aulia Dwi Fitriani Ayu Pramadita Dewi Azhari Arsyad Azri Putri Rahmatika Bayu Rahayudi Bella Karina Sari Buce Trias Hanggara Budi Santoso Cahyaningtyas Sekar Wahyuni Carellia An-nisa Monik Citra Hemas Jati Inayu Claudio Canigia Guntara Daniel Austin Dominicus Deafinansia Nurido Andiyani Dedi Romario Desy Miladiana Devi Septiani Devita Widyasari Diah Priharsari Dian Eka Ratnawati Dicky Ilham Mualfi Dimas Hariyanto Sudarpi Dimounitif Nelaspaba Dinar Fairus Salsabillah Dinar Indah Dwi Utami Dinda Agnes Putri Dinda Ayu Rudyana Putri Dio Hilmi Habibi Dio Rahmat Putra Dion Ricky Saputra Djoko Pramono Djoko Purnomo Dorothy Gabriel Sihombing Dwi Asri Nuryulianti Dwija Wisnu Brata Dzurriyatul Iflahah Ellen Yanuarti Endang Suryawati Erni Dwi Hartini Erzhal Risan Wikata Fajar Ubaidillah Ahmad Faqih Hidayatur Rahman Faris Wibowo Putro Farisa Aidilla Alfas Fawwaz Roja Mahardika Fawwaz Roja Mahardika Febiko Ramadina Febrian Pandu Widhianto Fitra A. Bachtiar Fitra Abdurrachmad Bachtiar Fitra Abdurrachman Bachtiar Frydo Tio Fernando Hafizh Yuwan Fauzan Hamim Nizar Yudistira Hanifah Muslimah Az-Zahra Haris Surya Wijayanto Harisul Ikrom Amin Heraspati Yudha Pratama Herman Tolle Hetty Mukammilah Higam Saiful Sadzali Hilmi Rezkian Aziz Dama Hilwa Aminatus Sholihah Ibnu Irawan Pratama Iffa Aulia Ulwani Ihza Razan Alghifari Ilma Bunga Sahara Imam Setyo Wibowo Indra Fahrizal Inggrid E. A. Siahaan Inka Setya Anggraini Intan Rumaysha Intan Sartika Eris Maghfiroh Iqbal Taufiq Ahmad Nur Ismiarta Aknuranda Istania Salma Jesy Thesalonica Mononimbar Juara Hutagalung Kartika Utami Kelvin Yabes Sitompul Kevin Gusti Farras Fari' Utomo M. Iqbal Farras Pratama Mega Isma Juwita Merlien Yuliana Permatasari Moch. Rosul Zein Mochamad Chandra Saputra Mohammad Malik Abdul Azis Muhamad Fauziawan Agung Rewanda Muhammad Aswin Muhammad Averous Mahdafikiyah Muhammad Ferdyandi Muhammad Hanif Hasanain Muhammad Ibrahim Al Ghazi Saragi Muhammad Indra Firdaus Muhammad Iqbal Muhammad Rasyad Fauzan Muhammad Rayhan Ravandika Muhammad Rizqi Ramadhan Muhammad Taufik Dharmawan Muhammad Tri Hermawan Mumtazah Rizti Arini Nabilah Iftah Nella Nadhif Mahendra Putra Nafiani Nafiani Nanda Petty Wahyuningtyas Nashihul Ibad Al Amin Nasita Ratih Damayanti Nazva Abiya Niken Hendrakusma Wardani Niken Hendrakusma Wardani Nourman Hajar Novira Azpiranda Novriani Dewi Anwar Nur Fatimah Nur Laita Rizki Amalia Prakoso Adi Bagaskara Prasetyo Iman Nugroho Priyambadha, Bayu Putera Iga Arrahma Putri Puspitasari Raden Sandra Yuwana Raditya Rizky Putra Rafi Audian Retno Indah Rokhmawati Rista Yasin Lamohammad Hende Rizal Halim Adirasyid Rois Yanuar Rahman Wahyudi Rokhmah Vira Santi Ryan Dwi Pambudi Salsabilla Syafta Sandrian Yulian Firmansyah Noorihsan Sarah Anggina Satrio Agung Wicaksono Satrio Arif Budiman Satrio Dwiartono Satrio Hadi Wijoyo Sheila Maulidia Sholachuddin Al Ayubi Syifa Basyasyah Bysi Theresia Emiliana Boleng Tirta Saraswati Tito Rhenaldi Priono Topan Prakoso Tri Afirianto Tri Susanto Victor Axelius Kristianto Siren Welly Purnomo Whita Parasati Wildan Arrizal Wahyu Sutomo Wildan Dery Rahadi Wira Kumara Wiratama Ahsani Taqwim Yoga Tika Pratama Yusi Tyroni Yusi Tyroni Mursityo Zaenal Kurniawan Zulfiar Ryanda Putra