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Optimasi Kualitas Kerja Melalui Kecerdasan Emosional : Sebuah Pendekatan pada Pengaruh Uraian Pekerjaan Studi pada Bagian Seksi Pengawasan KPP Pratama Jambi Pelayangan W, Chandra Wijaya.; Adriani, Zulfina; Indrawijaya, Sigit
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11971

Abstract

Penelitian ini dilakukan pada Bagian Seksi Pengawasan Kantor Pelayanan Pajak Pratama Jambi Pelayangan untuk mengetahui pengaruh uraian pekerjaan terhadap kualitas kerja melalui kecerdasan emosional. Penelitian ini merupakan penelitian kuantitatif dengan jumlah responden sebanyak 33 pegawai. Kemudian data diolah dengan menggunakan aplikasi Partial Least Squre (PLS). Proses pengujian dilakukan dalam tiga tahapan, yaitu outer model, inner model dan pengujian hipotesis. Berdasarkan hasil pengujian diperoleh hasil yaitu 1)terdapat pengaruh positif dan signifikan antara uraian pekerjaan terhadap kualitas kerja dengan nilai signifikan sebesar 0,010, 2)terdapat pengaruh positif dan signifikan antara uraian pekerjaan terhadap kecerdasan emosional dengan nilai signifikan sebesar 0,000, 3)terdapat pengaruh positif dan signifikan antara kecerdasan emosional terhadap kualitas kerja dengan nilai signifikasi sebesar 0,000 dan 4)terdapat pengaruh uraian pekerjaan terhadap kualitas kerja melalui kecerdasan emosional dengan nilai signifikan sebesar 0,000 serta seluruh hipotesis diterima. Dapat disimpulkan bahwa uraian pekerjaan yang jelas mampu membantu pegawai dalam mengelola kecerdasan emosionalnya sehingga pegawai dapat meningkatkan kualitas kerjanya.
The INFLUENCE OF MARKET ORIENTATION AND ENTREPRENEURSHIP ORIENTATION ON MODERATED COFFEE SHOP PERFORMANCE (M) SOCIAL MEDIA IN COFFEE SHOP IN JAMBI CITY Zuhri, Almuluk Fajar; Fitriaty, Fitriaty; Indrawijaya, Sigit
Journal of Business Studies and Management Review Vol. 7 No. 2 (2024): JBSMR, Vol 7 No.2 June 2024
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v7i2.35216

Abstract

This research aims to analyze the influence of Market Orientation and Entrepreneurship Orientation on Coffee Shop Performance, with Social Media as a moderating variable. This research was conducted at 49 Coffee Shops in Jambi City, using a questionnaire method to collect data. The analysis tool used is SmartPLS. The research results show that Market Orientation has no significant effect on Coffee Shop Performance, with a T-statistics value of 0.059 and a P-value of 0.477. On the other hand, Entrepreneurial Orientation has a positive and significant influence on Coffee Shop Performance, with a T-statistics value of 1.797 and a P-value of 0.036. Social Media has also been proven to have a positive and significant influence on Coffee Shop Performance, with a T-statistics value of 2,276 and a P-value of 0.011. In addition, this research found that Social Media does not moderate the influence of Market Orientation on Coffee Shop Performance, with a T-statistics value of 0.039 and a P-value of 0.484. However, Social Media moderates the influence of Entrepreneurial Orientation on Coffee Shop Performance, with a T-statistics value of 2.019 and a P-value of 0.022. These findings indicate that Entrepreneurial Orientation and the use of Social Media play an important role in improving Coffee Shop Performance. Therefore, Coffee Shop owners are expected to increase their entrepreneurial orientation and utilize social media more effectively to achieve better performance. Keywords: Market Orientation, Entrepreneurship Orientation, Social Media and Coffee Shop Performance.
Dukungan Pimpinan dan Dampaknya Terhadap Perilaku Kerja Proaktif yang Dimediasi oleh Budaya Kerja (Studi pada PT. PLN (Persero) Unit Layanan Pelanggan (ULP) Muara Sabak) Sutopo, Tri; Amin, Shofia; Indrawijaya, Sigit
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.5345

Abstract

This research aims to describe leadership support, work culture and proactive work behavior at PT. PLN (Persero) Muara Sabak Customer Service Unit (ULP), as well as testing the influence of leadership support on proactive work behavior, both directly and indirectly, work culture. The population in this study were employees at PT. PLN (Persero) ULP Muara Sabak, totaling 60 employees. Meanwhile, to determine the sample in this research, the census technique was used. The research uses a quantitative approach with survey methods and uses Partial Least Square (PLS) data analysis. The research results show that the support from the leadership of PT. PLN (Persero) ULP Muara Sabak directly or indirectly through work culture has a significant influence on employee proactive work behavior. These results indicate that strong leadership support creates a work culture so that employees can adapt and behave proactively in facing challenges.
IMPLEMENTASI SISTEM INFORMASI WISATA ALAM DANAU TANGKAS SEBAGAI STRATEGI PENGUATAN PROMOSI PARIWISATA DI DESA LABORATORIUM TERPADU TANJUNG LANJUT KECAMATAN SEKERNAN MUARO JAMBI Indrawijaya, Sigit; Sari, Novita; Suprayogi, Dawam; Suhartini, Sugih; Utomo, Pradita Eko Prasetyo
Jurnal Pengabdian Masyarakat Pinang Masak Vol. 6 No. 2 (2025): Vol 6 No 2 (2025) Desember 2025
Publisher : Fakultas Sains dan Teknologi, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jpm.v6i2.41928

Abstract

Pelayangan sub-district is a sub-district in Jambi City where the average income of the population is obtained from small and medium industries (IKM). The product produced is one of the typical products of the Jambi region, including crackers, batik, food, and others. Product marketing that has been carried out so far is still fixated using conventional methods. This is due to the limited knowledge of IKM managers in the Pelayangan District area in utilizing information technology to support the marketing process for the products they produce. With the use of social media and the development of video advertisements on social media, it is possible to expand market share and the resulting product sales transactions. For this reason, in order to expand market share, a community service program for the application of science and technology is carried out. Where in this service program, the development and implementation of assistance in the use of promotional media will be carried out in the form of product videos that are advertised premium on social media in order to expand market share in product sales to small and medium industries (IKM) in Pelayangan Kota District. Assistance activities will be carried out in 3 activity sessions located in Pelayangan District, namely 1 session of delivering material, ideas and ideas about product marketing through advertising services on social media and 2 sessions of making, implementing and mentoring the use of the media. The output resulting from this community service activity is an increase in community understanding and skills about promotion using social media and IKM product videos that are promoted through advertising services on social media.
Kewirausahaan Islam di Selatan Thailand: Integrasi Etika Islam, Koperasi Syariah, dan Literasi Keuangan dalam Penguatan Ekonomi Umat Bado, Abdunmumin; Indrawijaya, Sigit; Zamzami, Zamzami
Journal of Business Studies and Management Review Vol. 9 No. 1 (2025): JBSMR, Vol 9 No.1 December 2025
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v9i1.51434

Abstract

This article examines the dynamics of Islamic entrepreneurship in Southern Thailand, particularly in the provinces of Pattani, Yala, and Narathiwat, which are predominantly inhabited by Malay Muslims. This study employs a qualitative descriptive method through a literature review approach, integrating findings on the business practices of Muslim entrepreneurs, the role of Islamic cooperatives, Islamic financial literacy, and community access to halal financing. The results indicate that while the community demonstrates a strong commitment to conducting business in accordance with Islamic principles, Islamic entrepreneurship in the region faces several structural challenges. These include a limited understanding of Islamic jurisprudence (Fiqh Muamalah), low levels of Islamic financial literacy, restricted access to formal Islamic financial institutions, and external economic shocks such as the COVID-19 pandemic. However, the existence of the Pattani Islamic Cooperative, community-based business initiatives, and the optimization of Islamic social finance instruments such as zakat, waqf, and sadaqah provide significant opportunities to strengthen the ecosystem. This article concludes that the sustainable development of Islamic entrepreneurship in Southern Thailand requires a strategic integration of ethical reinforcement, institutional support from cooperatives, and enhanced financial literacy.
MEMBANGUN LOYALITAS PELANGGAN KLINIK KECANTIKAN MYRII JAMBI: ANALISIS STRATEGI COST LEADERSHIP DENGAN KEPUASAN SEBAGAI MEDIATOR Fajri, Irham; Dahmiri; Indrawijaya, Sigit
Journal of Business Studies and Management Review Vol. 9 No. 1 (2025): JBSMR, Vol 9 No.1 December 2025
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v9i1.53445

Abstract

The primary objective of the development of beauty clinics is to attract and maintain customer loyalty toward the services offered. This study aims to analyze the effect of cost leadership strategy on customer loyalty at MyRii Beauty Clinic Jambi, both directly and indirectly through customer satisfaction as a mediating variable. In addition, this research examines the effect of cost leadership strategy on customer satisfaction, as well as the effect of customer satisfaction on customer loyalty. This study employs a quantitative approach and is classified as explanatory research. The sampling technique used was purposive sampling, with the sample size determined using the Slovin formula, resulting in 359 respondents. The findings indicate that cost leadership strategy have a positive effect on customer loyalty at MyRii Beauty Clinic Jambi. Affordable and efficient pricing are able to enhance customer satisfaction, which in turn encourages customer loyalty. Furthermore, customer satisfaction is proven to play a crucial role in strengthening the relationship between cost leadership strategy with customer loyalty, both through direct effects and as a partial mediating variable. These findings confirm that customer satisfaction is a key factor in building sustainable customer loyalty.
Revisiting New Public Management and Public Service Performance: A Leadership Behavior Perspective Herman Herman; Shofia Amin; Sigit Indrawijaya; Sry Rosita
Studi Ilmu Manajemen dan Organisasi Vol 7 No 1 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v7i1.6284

Abstract

Purpose: This study aims to revisit the relationship between New Public Management (NPM) and public service performance by examining leadership behavior as a mediating mechanism within the Jambi Provincial Government. Research Methodology: This study used a quantitative explanatory design in the context of the Jambi Provincial Government, Indonesia. Data were collected from 126 civil servants across seven regional agencies through stratified random sampling and analyzed using SEM-PLS with SmartPLS 4.0. Results: The findings show that New Public Management significantly influences task-, change-, and relationship-oriented leadership behaviors and directly improves public-service performance. However, leadership behavior neither significantly affected service performance nor mediated the relationship between NPM and service performance. Conclusions: These findings suggest that managerial reforms associated with NPM contribute directly to improvements in public service performance while simultaneously shaping leadership behavior in public organizations. Nevertheless, leadership behavior does not function as a statistically significant mediating mechanism in the relationship between NPM and the service performance. Limitations: This study is limited to civil servants in selected regional government agencies in Jambi Province and relies on perception-based survey data, which may reduce generalizability and introduce subjective bias. Contributions: This study contributes to the NPM and public leadership literature by clarifying that leadership behavior does not necessarily function as a mediating mechanism in the relationship between NPM and public service performance in local government contexts.
ENTREPRENEURIAL CAPACITY BUILDING AMONG WOMEN-HEADED HOUSEHOLDS : AN INTEGRATED FRAMEWORK OF SELF-RELIANCE, CREATIVITY, AND ENTREPRENEURSHIP TRAINING IN JAMBI CITY Isnaeni, Nurida; Indrawijaya, Sigit; Lubis, Paulina
Jurnal Manajemen Terapan dan Keuangan Vol. 15 No. 02 (2026): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v15i02.54168

Abstract

Abstract The rising number of Women-Headed Households in Indonesia has intensified household economic vulnerability, positioning entrepreneurship as a critical survival and empowerment strategy. However, the psychological mechanisms through which entrepreneurial intention is formed among economically vulnerable groups remain underexamined, as most evidence derives from student and general-enterprise populations. This study reconceptualizes entrepreneurship training as a capacity-building mechanism and examines how creativity and self-reliance shape entrepreneurial intention among Women-Headed Households in Jambi City. Grounded in Self-Determination Theory and interpreted through the Capability Approach, the study integrates creativity, self-reliance, entrepreneurial intention, and entrepreneurship training into a single explanatory model. A quantitative approach was applied, with data collected from 38 members of the SABDA community through stratified random sampling and analyzed using Partial Least Squares Structural Equation Modeling (SEM-PLS) in SmartPLS 4.0. The findings reveal that self-reliance exerts a positive and significant effect on both entrepreneurial intention and entrepreneurship training participation, and that entrepreneurial intention significantly strengthens training participation. In contrast, creativity shows a positive but statistically insignificant effect on both outcomes. These results indicate that within vulnerable populations, agentic capacity anchored in self-reliance is a more decisive driver of entrepreneurial readiness than ideational capacity anchored in creativity. The study contributes a capacity-building perspective to entrepreneurial-intention research, extends Self-Determination Theory to the context of vulnerable-group empowerment, and offers policy guidance for designing empowerment programs that prioritize the cultivation of autonomy and agency. Keywords: Entrepreneurial Capacity Building; Creativity; Self-Reliance; Entrepreneurship Training; Entrepreneurial Intention; Women-Headed Households
Integrasi Prinsip Environmental, Social, Governance (ESG) dan Entrepreneurial Orientation Sebagai Inovasi Layanan Publik pada Perumdam Tirta Mayang Kota Jambi Dina Fidella Putri; Mohammad Ihsan; Sigit Indrawijaya
Jurnal Impresi Indonesia Vol. 5 No. 4 (2026): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v5i4.7731

Abstract

Perusahaan sektor publik di Indonesia, khususnya Perusahaan Umum Daerah Air Minum (PERUMDAM), menghadapi tantangan yang semakin besar dalam kualitas pelayanan, inovasi digital, dan tata kelola yang berkelanjutan. PERUMDAM Tirta Mayang Kota Jambi mencatat 13.413 pengaduan pelanggan pada tahun 2024, dengan mayoritas pengaduan masih dilakukan secara konvensional, yang mengindikasikan belum optimalnya pemanfaatan teknologi digital. Penelitian ini bertujuan untuk mengkaji pengaruh prinsip Environmental, Social, dan Governance (ESG) terhadap inovasi layanan publik melalui Entrepreneurial Orientation (EO) sebagai variabel mediasi pada PERUMDAM Tirta Mayang Kota Jambi.  Pendekatan kuantitatif cross-sectional digunakan dalam penelitian ini, dengan 186 karyawan aktif sebagai responden yang dipilih menggunakan rumus Lemeshow. Data dikumpulkan melalui kuesioner terstruktur dan dianalisis menggunakan Partial Least Square Structural Equation Modeling (PLS-SEM) melalui program SmartPLS 4. Hasil penelitian menunjukkan bahwa prinsip Environmental berpengaruh positif dan signifikan terhadap Entrepreneurial Orientation (koefisien jalur = 0,561; p = 0,000), sedangkan prinsip Social dan Governance tidak berpengaruh signifikan. Entrepreneurial Orientation terbukti berpengaruh signifikan terhadap inovasi layanan publik (koefisien jalur = 0,454; p = 0,000). Selain itu, Entrepreneurial Orientation hanya memediasi secara parsial hubungan antara prinsip Environmental dan inovasi layanan publik, namun tidak memediasi prinsip Social maupun Governance. Temuan ini mengimplikasikan bahwa pengintegrasian keberlanjutan lingkungan ke dalam budaya kewirausahaan merupakan kunci dalam mendorong inovasi layanan publik. Organisasi publik perlu memprioritaskan implementasi ESG, khususnya dimensi environmental, guna memperkuat kapasitas inovatif dan kualitas layanan.
Integrating Public Management and Leadership to Explain Local Government Performance Herman Herman; Shofia Amin; Sigit Indrawijaya; Sry Rosita
Annals of Management and Organization Research Vol. 8 No. 1 (2026): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v8.n1.p15-31.2026

Abstract

Purpose: This study aims to examine how New Public Management (NPM) inf0luences Public Service Performance through two leadership mechanisms, namely Leadership Behaviour as an instrumental mechanism and Servant Leadership as a value-based mechanism, in Indonesian local government organizations. Methodology: This research was conducted in local government organizations in Indonesia using a quantitative explanatory design. Data were collected through a survey of 385 civil servants in South Korea. The study employed a structured questionnaire and analyzed the data using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software to test both direct and indirect relationships among variables. Results: The results show that New Public Management has a strong positive effect on both Leadership Behaviour and Servant Leadership. However, only Servant Leadership has a significant direct effect on Public Service Performance and acts as a significant mediating variable between NPM and Public Service Performance. Leadership Behaviour does not have a significant direct effect on Public Service Performance. Conclusions: The study concludes that managerial reforms alone are insufficient to improve Public Service Performance. Value-based leadership, particularly Servant Leadership, is a crucial mechanism for translating New Public Management reforms into meaningful service outcomes. Limitations: This study is limited by its cross-sectional design and reliance on self-reported data from a single regional context, which may restrict its generalizability. Contributions: This study contributes to the public management literature by integrating managerial reform and leadership and providing empirical evidence of the role of servant-oriented leadership in public sector performance.