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ANALISIS PENGARUH SERVICE DELIVERY DAN DIGITALISASI TERHADAP CUSTOMER SATISFACTION PADA PT. ISS INDONESIA Heni Susilowati; Siswanto Siswanto
MANAJEMEN Vol 1 No 1 (2021): MEI : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/manajemen.v1i1.186

Abstract

This study aims to determine the effect of service delivery and digitization on customer satisfaction at PT ISS Indonesia. The population in this study are consumers who use the services of PT ISS Indonesia for cleaning services, security services, pest control and other services. The sampling technique used non-probability sampling taken as many as 95 respondents. The data obtained through the questionnaire was quantified using a Likert scale of 1-5 with a choice rating of strongly agree to strongly disagree to be tested for validity and reliability. Data analysis method using Multiple Linear Regression. The results showed that partially and simultaneously service delivery and digitization variables had a positive effect on customer satisfaction
SISTEM INFORMASI PEMBELIAN DAN PENGELUARAN KAS PADA CV.ANGKASA BARU Siswanto Siswanto; Maya Utami Dewi; Lutfi Anggraini; Agustinus Budi Santoso
Kompak :Jurnal Ilmiah Komputerisasi Akuntansi Vol. 13 No. 2 (2020): Jurnal Ilmiah Komputer Akuntansi
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/kompak.v13i2.276

Abstract

The information system for purchases and cash disbursements is one of the entire information systems. In retail sales companies need control of purchases and cash disbursements that are precise and fast. In an effort to minimize sudden out-of-stock inventory, it is necessary to secure an inventory to cope with a sudden out of stock due to delays in purchasing goods that occur at CV. New Space. This is what encourages the author to conduct research on CV. Angkasa Baru and choose the title "Purchasing Information System and Cash Distribution at CV. New Space. In writing this research systemin formation, the author uses the Microsoft Visual Basic 6.0 application, the research writing method uses the Research and Development (R&D) model, while the stages of this research model go through the stages of observation or interviews with parties related to the data required in writing this thesis, stages of designing the application system, designing specifications, validation test stages, revision of validation until the system passes. The development method used by the author is the prototype method, where the system created will be tailored to the needs of the user, if there is a change in the system it will be repaired until the user is satisfied with the system.
ANALISIS PENGARUH SERVICE DELIVERY DAN DIGITALISASI TERHADAP CUSTOMER SATISFACTION PADA PT. ISS INDONESIA Heni Susilowati; Siswanto Siswanto
MANAJEMEN Vol. 1 No. 1 (2021): MEI : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/manajemen.v1i1.186

Abstract

This study aims to determine the effect of service delivery and digitization on customer satisfaction at PT ISS Indonesia. The population in this study are consumers who use the services of PT ISS Indonesia for cleaning services, security services, pest control and other services. The sampling technique used non-probability sampling taken as many as 95 respondents. The data obtained through the questionnaire was quantified using a Likert scale of 1-5 with a choice rating of strongly agree to strongly disagree to be tested for validity and reliability. Data analysis method using Multiple Linear Regression. The results showed that partially and simultaneously service delivery and digitization variables had a positive effect on customer satisfaction
Penerapan Algoritma CNN Untuk Mengenali Jenis Kelamin Yang Berinteraksi Pada Video Advertising Riko Firmansyah; Siswanto Siswanto
KRESNA: Jurnal Riset dan Pengabdian Masyarakat Vol 3 No 2 (2023): Jurnal KRESNA November 2023
Publisher : DRPM Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/kresna.v3i2.93

Abstract

Iklan adalah salah satu bentuk sarana dalam menyampaikan sebuah informasi ataupun promosi. Sebagai salah satu contoh media penyampaian iklan adalah dengan digital signage. Akan tetapi, saat ini bagi penyedia layanan tersebut memiliki sebuah permasalahan dalam penempatan iklan. Penempatan iklan saat ini kurang efektif dan tidak tepat. Hal tersebut dikarenakan sistem yang digunakan dalam menentukan tempat iklan masih manual dan belum memanfaatkan teknologi untuk menganalisa. Oleh karena itu, penelitian ini dilakukan guna membuat sistem iklan yang lebih baik dengan cara memanfaatkan teknologi artificial intelligence. Sistem yang dibuat ini akan melakukan pengklasifikasian jenis kelamin terhadap objek atau orang yang lewat. Untuk pengklasifikasian jenis kelamin objek atau orang tersebut, dirancang menggunakan sebuah algoritma Convolutional Neural Network (CNN). Dimana objek yang lewat akan terdeteksi oleh kamera yang disediakan, lalu diproses ke dalam sistem dengan algoritma CNN. Setelah itu akan muncul sebuah hasil prediksi dari pengklasifikasian jenis kelamin objek atau orang tersebut. Sehingga dengan mengetahui jenis kelamin objek atau orang tersebut, sistem akan menghasilkan sebuah output berupa prediksi video iklan yang akan tampil pada layar monitor. Hal ini berguna agar layanan iklan lebih tertarget dan menjadi efektif. Hasil pengujian sistem dari 30 percobaan diperoleh berupa akurasi sebesar 90,5% terhadap uji citra digital dan 100% terhadap video iklan.
Perancangan dan Pengembangan Aplikasi E-commerce Pada Catering Anugrah Siswanto Siswanto; Azwar Wardiansyah
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 2 (2021): Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v14i2.511

Abstract

The increasing use of the Internet by a society marked by soaring costumer and businessmen, to encourage the emergence of an internet service demand in excess of what can be obtained in the real world. This includes the opportunity to sell goods online commodity. Business people in general are still conducting business transactions manually through direct face to face or over the phone. But sometimes this method is not very effective, because not everyone knows the phone number of the company. Should be developed based E-commerce system that focuses on individual-based business transactions using the Internet (technology-based digital networks) with application of E-commerce transactions can be done more quickly and more intensively. Therefore the grace of catering company wants to advertise his wares by using websites that have a sales system based on e-commerce with the aim of selling efficiency of the way the previous sales system. The method used in the design and development of e-commerce in the catering grace Semarang is a Research and Development (R & D) in this study only up to the stage six (6) to produce the end product is a prototype, so it was not until the stage of implementation of the product. The sixth step is Research and information collecting, Planning, Develop prelminaryformof product, Preliminary field testing, revision and Main Main product field testing. The results of the research prototype applications products that have been tested in the field and meet the objectives stated in the design and application development e-commerce in the catering grace Semarang
IMPLIKASI PEMAAFAN KORBAN TINDAK PIDANA TERHADAP PUTUSAN HAKIM DALAM PERSPEKTIF HUKUM PROFETIK Siswanto Siswanto; Virda Mar’atus Sholichah
JUSTITIABLE - Jurnal Hukum Vol. 7 No. 2 (2025): JUSTITIABLE -Jurnal Hukum
Publisher : Universitas Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56071/justitiable.v7i2.971

Abstract

Dalam perspektif hukum profetik pemaafan terhadap korban artinya korban telah memberikan ampun kepada pelaku dengan landasan rasa iklas dan sabar. Dalam perjalanan kasus pidana yang terjadi di Indonesia, korban sering memberikan maaf kepada pelaku dengan berbagai macam alasan, oleh sebab itu penelitian ini akan melihat dari segi hukum profetik seberapa besar implikasi maaf korban tersebut. Metode penelitian yang digunakan adalah yuridis normatif, Adapun pendekatan yang digunakan adalah pendekatan perundang-undangan (statute approach) dan pendekatan konseptual (concelptual approach) dengan analisis bahan hukum yang digunakan adalah analisis preskriptif yaitu untuk memberikan argumentasi atas hasil penelitian yang dilakukan. Hasil penelitian menunjukan bahwa Pada intinya hukum profetik berbasis pada nilai-nilai ketuhanan yang bersumber dari Al-Qur’an, Hadist dan Kesepakatan ulama. Hukum profetik itu sudah ada di dalam setiap orang namun terkadang orang-orang tidak menggunakan rasionlitas berpikir secara profetik itu sendiri. Dalam kerangka putusan hakim, pemaafan korban selalu dipertimbangkan oleh hakim untuk dasar pengambilan keputusan hakim. Hukum profetik memandang pemaafan korban memiliki implikasi yang signifikan dalam putusan hakim karena sebenarnya hukum profetik sudah sejalan dengan nilai-nilai Pancasila dan UUD NRI 1945.
A Systematic Literature Review on the Application of the Philosophy of Science in Addressing Online Gambling Threats : Cybersecurity and Ethical Technology Integration Danang Danang; Siswanto Siswanto; Greget Widhiati
Jurnal Sains dan Ilmu Terapan Vol. 7 No. 2 (2024): Jurnal Sains dan Ilmu Terapan
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/jsit.v7i2.920

Abstract

This study aims to explore the application of the philosophy of science in developing an ethical, effective, and inclusive cybersecurity model to address the growing threat of online gambling. Using the Systematic Literature Review (SLR) method, 54 articles from reputable databases such as Scopus, IEEE Xplore, SpringerLink, and ScienceDirect were analyzed in-depth. The analysis focused on methodological validity, thematic relevance, contributions to security model development, source credibility, data accessibility, and quality of presented analysis. The results reveal that online gambling platforms leverage technologies such as blockchain, artificial intelligence (AI), and encryption to obscure illegal activities, complicating detection and prevention efforts. As a response, the philosophy of science provides a theoretical foundation to integrate ethical values such as privacy, transparency, and fairness into the development of cybersecurity technologies. Technologies like zero-trust architecture, federated learning, and big data analytics were identified as key tools for building proactive security systems. Furthermore, multistakeholder collaboration among governments, industries, academia, and society is recommended to establish adaptive regulations that foster robust digital security.
Co-Authors Ade Novitasari Agustinus Budi Santoso Ahmad Muhlisin Alfiana Antoh Alfiani Purnama Dewi Dewi Ali Muhson Aliyah Rasyid Baswedan Amanda Tifani Anak Agung Istri Sri Wiadnyani Andi Kresna Jaya Anggit Permana Ani Widayati Anis Aprilia Arief Rahman Nur Asriyadin Asriyadin Azwar Wardiansyah Badrun Kartowagiran Bambang Setyo Panulisan Chellyana Kusuma Wardani Danang Danang Dedy Khaerudin Dendy Kurniawan Dian Normalitasari Purnama Diana Dayaningsih Diva Natasha Putri Donny Lukfiansah Dwi Aryanti Eka Ary Wibawa Eka Satria Wibawa Erni Maulidiawati F Fajarudin Filma Anggraini Galuh Oktaviani Greget Widhiati Heni Susilowati Heru Khoeruddin Indah Yuliana Ismani Ismani Jordan Napitupulu Laksmita Rosa Lutfi Anggraini M Murni M. Abdul Rohman Kartanagara Maya Utami Dewi Maya Utami Dewi Merinda Noorma Novida Siregar‬ Moch. Malik Al Firdaus Mochammad Imron Awalludin Muhamad Djazuli Nadya Tri Yuwinda Ngadirin Setiawan Nia Puspita Dewi Niken Dwi Rahayu Niken Purnamasari Nirwani Mintanawati Nurman Efrinson Tamba Puspita Aryani Rahma Sangkut Ramaita Ramaita Riko Firmansyah Ristiana Dwi Lestari Rizka Tri Alinse Rizqi Ilyasa Aghni Rosidah Rosidah Shazia Malik SITI KHOLIFAH Sondang Suriati Sri Haryati Sri Wahyuni Su-Chuan Liu Subali Subali Sukanti Sukanti Sukarno Sukarno Sumarsih Sumarsih Suyanto Suyanto Tasya Fajar Putri Tita Pratama Zebua Toni Wijanarko Adi Putra Unang Achlison Untung Bijaksana Virda Mar’atus Sholichah Wartini Wartini Widya Aryani Wiratno Wiratno Yolla Sukma Handayani Yulu Yanti Sitompul Yundy Hafizrianda YUNI ASTUTI Yusiran Yusiran, Yusiran Zufi Anidzar Arbani