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All Journal Jurnal Administrasi Bisnis Jurnal Manajemen Bisnis JDM (Jurnal Dinamika Manajemen) Proceeding International Conference on Information Technology and Business International conference on Information Technology and Business (ICITB) EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis JURNAL PENGABDIAN KEPADA MASYARAKAT MIX : Jurnal Ilmiah Manajemen JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area International Research Journal of Business Studies (E-Journal) Pendas : Jurnah Ilmiah Pendidikan Dasar Journal of Humanities and Social Studies PERSPEKTIF Dialektika: Jurnal Ekonomi dan Ilmu Sosial IDEI: Jurnal Ekonomi & Bisnis SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Journal La Sociale Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Jurnal Manajemen dan Kewirausahaan Proceedings of The International Conference on Business and Economics Journal of Public Representative and Society Provision Jurnal Penelitian dan Pengabdian Masyarakat Journal Boas : Business, Economics, Accounting And Management
Audia Junita
Universitas Harapan Medan
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : JDM (Jurnal Dinamika Manajemen)

 1 
Organizational Learning Culture, Consumer Satisfaction and Employee’s Attitude: Causality Analysis Junita, Audia
JDM (Jurnal Dinamika Manajemen) Vol 8, No 1 (2017): March 2017 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v8i1.10412

Abstract

This research was conducted to explore the organizational learning culture in banking and its effect on customer satisfaction with the employee’s attitude as the intervening variable. The re-search was performed in Bank Syariah Mandiri’s business unit of Medan Region. The research design used hypothesis testing. The samples of this research were 52 frontline employees and 140 customers of Bank Syariah Mandiri in Medan Region. Primary data was collected by using a questionnaire. The data were analyzed using path analysis. Results support that Bank Syariah Mandiri as State-owned enterprises in the field of financial services has implemented good or-ganizational learning culture. Organizational learning culture has significant effect to customer satisfaction through employee’s job satisfaction and organizational commitment. The attitudes of employees are integrated important intervening variables in mediating the relationship be-tween organizational learning culture and customer satisfaction. The role of attitude in medi-ating the influence of organizational learning culture to worker’s service behavior, in order to create consumer satisfaction in the banking sector, proven empirically.
Determination of Servant Leadership on Worker Performance Mediated by the Quality of Work -Life and Moderated by Work Engagement Junita, Audia; Nahrisah, Ezzah; Oktaviani, Herdinda
JDM (Jurnal Dinamika Manajemen) Vol 13, No 1 (2022): March 2022
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v13i1.33062

Abstract

Worker performance is volatile and does not just appear. Good worker performance is stimulated by various organizational and individual factors. The research objectives to analyze the impact of serv- ant leadership on worker performance mediated by the quality of work-life and moderated by work engagement. This research is an explanatory type. All staff of PT Alamjaya Wirasentosa as many as 134 people became the population and sample. Saturated sampling are used in determining the re- search sample. The analytical technique used causal step mediation test and the absolute difference value moderating test. The results prove that servant leadership has a significant positive impact on employee engagement mediated by the quality of work-life. Servant leadership has a significant nega- tive impact on employee engagement moderated by work engagement. In this case, work engage- ment weakens the impact of servant leadership on worker performance. Further research needs to be done on a larger sample size by exploring variables that can strengthen the influence of servant leadership in improving employee performance to contribute to the organization’s competitive ad- vantage.
Organizational Learning Culture, Consumer Satisfaction and Employee’s Attitude: Causality Analysis Junita, Audia
JDM (Jurnal Dinamika Manajemen) Vol 8, No 1 (2017): March 2017
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v8i1.10412

Abstract

This research was conducted to explore the organizational learning culture in banking and its effect on customer satisfaction with the employee’s attitude as the intervening variable. The re-search was performed in Bank Syariah Mandiri’s business unit of Medan Region. The research design used hypothesis testing. The samples of this research were 52 frontline employees and 140 customers of Bank Syariah Mandiri in Medan Region. Primary data was collected by using a questionnaire. The data were analyzed using path analysis. Results support that Bank Syariah Mandiri as State-owned enterprises in the field of financial services has implemented good or-ganizational learning culture. Organizational learning culture has significant effect to customer satisfaction through employee’s job satisfaction and organizational commitment. The attitudes of employees are integrated important intervening variables in mediating the relationship be-tween organizational learning culture and customer satisfaction. The role of attitude in medi-ating the influence of organizational learning culture to worker’s service behavior, in order to create consumer satisfaction in the banking sector, proven empirically.
Co-Authors Abrar, Farhan Ade Indah Sari Aditiawansyah, Muhammad Danu Akhyar, Muhamad Khairul Al Hamdi, Aprin Alvin Fahlevi Andreo Wahyudi Atmoko Andreo Wahyudi Atmoko Andreo Wahyudi Atmoko Ani Murwani Muhar Asriadi, Azis Azmar, Muhammad Batubara, Beby Masitho Bunga Aditi Cindy Pratiwi Manao D. Saragih, Ferdinand Diansyah, T. Moh. Ferdinand D. Saragih H.M Hermansyur Hafriz Rifki Hafas Handayani, Mas Hasanuddin Heri Kusmanto, Heri Ilham Mubaraq Ritonga, Ilham Mubaraq Iman Indrafana KH Jamaludin, Yanhar Lubis, Adelina Lubis, Anggikha Rizki Lubis, Harianto Lubis, M. Al Hafis Lubis, Maksum Syahri Lubis, Muhammad Al Hafis Mariono, Mariono Muhammad Alwi Syahputra Nasution Muhammad Fauzan Azhmy Nahrisah, Ezzah Nina Siti Salmaniah, Nina Siti Novita Wulandari Nur Aisyah Nur Indah Permata Sari Oktaviani, Herdinda Pangabean, Royhan Kamal Pentana, Sopi Rahayu, Yoni Ridayati Fadillah Risky Siagian, Annisya Sandi, Desi Armitari Sitorus, Indra Syahputra Syafruddin Ritonga, Syafruddin Tapi Rondang Ni Bulan Tarigan, Riana Wan Suryani Widyaningrum, Dwi Aristy Winda Ardiani Yusniar Lubis Zuwina Miraza