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Journal : JOLLT Journal of Languages and Language Teaching

Enhancing English Communication Competence for Tourism Professionals and Students in Banyuwangi: A Phenomenological Study Rusmawan, Putu Ngurah; Kanom, Kanom; Setianingsih, Tri; Kamarudin, Kamarudin
Journal of Languages and Language Teaching Vol. 13 No. 3 (2025): July
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jollt.v13i3.15142

Abstract

The study aimed to explore the essential competencies of hospitality professional and the vocational students in communication skills needed to effectively interact with tourists from diverse cultural backgrounds and enhance their overall travel experience. This study used a qualitative phenomenological approach. The data was collected through in-depth interviews, with tourism student, professional industry worker, and practitioner tourism industry in Banyuwangi, participatory observations which conducted across tourist spots and documentation. A comprehensive analysis of relevant educational resources and industry-specific documents were employed in this study. Findings reveal a significant gap between theoretical instruction and practical application in English real tourism industry workforce setting, which affects confidence and communication skills among tourism workers. It emphasizes the necessity of collaborative frameworks between educational institutions and tourism enterprises to align training with dynamic industry demands. These findings provide valuable insights for curriculum improvement and training initiatives to enhance the global competitiveness of tourism professionals, especially in communication skills.
Co-Authors Abdul Rohman Abdul Rohman Abdul Wahid Adetiya Prananda Putra Adetiya Prananda Putra adi wijaya, Jemi Cahya Anggra, Fiveriati Ari Perdana, Muhamad Auda Nuril Zazilah Ayu Wanda Febrian, Ayu Wanda Bagus Alfiyan Pujo Santoso Bagus Bambang Setiawan Catur Bejo Santoso Chairul Anam Darmawan, Randhi Nanang Devi, Yessica Vintania Dewi, Dea Rebeka Dwi Rahayu, Denahdlya Septy DWI WIJAYANTI Eko, Rochmad Esa Riandy Cardias Eva Olivia Hutasoit Fintari, Mareta Dwi Putri I Putu Sudhyana Mecha I Putu Sudhyana Mecha IGNA Satria Jangka Ruliyanto Jemi Cahya Adi Wijaya Jemi Cahya Adi Wijaya Kamarudin Kamarudin Karina Ega Nirwana Khomari, Mohamad Galuh M Juniansyah Putra Madinah, Difna Syafa Mahmudah, Cintia Khulud Marina Marina Mecha, I Putu Sudhyana Mohamad Firman Effendi Mohamad Galuh Khomari Muhammad Ridla Mukti , Masetya Negara, I Made Weda Satia Ngr. A. Satria Prasetya , I Gst. Niluh Ika Aprilia Ningsih, Dian Tri Agustin Novi Arista Agustin Nurhalimah Nurhalimah Nurhalimah Nurhalimah Nurhalimah Nurhalimah Nurhalimah Nurhalimah Pradiningtyas, Iluh Novi Prasetya, IGNA Satria Rachma Amalia, Firda Rahadi Putra, Bima Novandha Ramadani, Derista Citra Randhi Nanang Darmawan Randhi Nanang Darmawan Randhi Nanang Darmawan Randhi Nanang Darmawan Darmawan Resma Wahyu Yudithia Ressa Elok Windari Rodiyani, Megalita Rofiq, Cintia Rulianto, Jangka Rusmawan, Putu Rusmawan, Putu Ngurah Sanjaya, Aditya Wiralatief Sartika, Evi Sawu, Michael Rudolfus Setianingsih, Tri Sevriton Sevriton Sherly Nur Fitri Dewi Slamet Ariftoni Sumardani, Rizki Suparlan . Toni Ari Wibowo Tri Retno Nugroho Vivi Silfiyani Anisa Putri Wisnu Wardhana, Prabuditya Bhisma Yuan Aghtania Salsabila