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Bunga Chintia Utami
Universitas Riau
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PELATIHAN PELAYANAN PRIMA TENTANG PERILAKU PEMBERI LAYANAN DI KELURAHAN SIDOMULYO BARAT KECAMATAN TAMPAN KOTA PEKANBARU Saputra, Trio; Utami, Bunga Chintia
WARTA WARTA LPM, Vol. 20, No. 2, September 2017
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1225.033 KB) | DOI: 10.23917/warta.v20i2.4054

Abstract

ABSTRAK Tujuan pengabdian ini adalah memberikan pemahaman dan ketrampilan kepada aparatur kantor keluarahan sidomulyo barat kecamatan tampan tentang perilaku pemberi layanan. Materi yang diberikan mengenai  peraturan Menteri Negara Pendayagunaan Aparatur Negara No 7 tahun 2010 tentang pedoman penilaian kinerja unit pelayanan publik, indikator yang dinilai dalam Penghargaan Citra Pelayanan Prima (CPP) yang digelar Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi ( Kemenpan-RB) menilai bahwa pelayanan prima dapat dilihat dari visi, misi, sumber daya dan sarana prasarana. tidak hanya dari sisi kemampuan dan kompetensi tetapi juga sikap dan perilaku SDM di lini terdepan layanan. Pengabdian ini dilaksanakan dikantor kelurahan sidomulyo barat kecamatan tampan kota pekanbaru. Metode yang digunakan dengan memberikan materi pelatihan melalui persentasi dan pelatihan perilaku pemberi layanan. Capaian pengabdian ini adalah terlaksanaanya kegiatan pengabdian sesuai dengan yang diharapkan dengan adanya perubahan mindset aparatur sipil negara dalam melayanan masyrarakat, jumlah peserta pengabian ini sebanyak 12 orang aparatur sipil negara kantor kelurahan. Peserta mendapatkan pemahaman dan ketrampilan tentang perilaku pemberi pelayanan untuk mewujudkan pelayanan prima.Kata kunci : perilaku pemberi layanan, pelatihan, kelurahan, aparatur sipil negara ABSTRACT The purpose of this dedication is to provide understanding and skill to the office apparatus offices sidomulyo west of handsome district about the behavior of service providers. The material given on the regulation of the State Minister of Administrative Reform No. 7 of 2010 on guidelines for the appraisal of the performance of public service units, the indicators assessed in the Prime Services Service Award (CPP) held by the Ministry of Administrative Reform and Bureaucracy Reform (Kemenpan-RB) Prime can be seen from the vision, mission, resources and means of infrastructure. Not only in terms of ability and competence but also attitudes and behavior of HR in the forefront of service. This devotion is held in the office of the subdistrict of Sidomulyo Barat in the handsome sub-district of Pekanbaru city. The method used by providing training materials through the presentation and training of the service providers behavior. The achievement of this devotion is the implementation of service activities in accordance with the expected with the change of mindset of state civil apparatus in serving society, the number of this propagation participants as many as 12 civil servants of state office of kelurahan. Participants gain understanding and skills about the behavior of service providers to realize excellent service. Keywords: behavior of service providers, training, kelurahan, civil state apparatus
PELATIHAN PELAYANAN PRIMA TENTANG PERILAKU PEMBERI LAYANAN DI KELURAHAN SIDOMULYO BARAT KECAMATAN TAMPAN KOTA PEKANBARU Trio Saputra; Bunga Chintia Utami
WARTA LPM WARTA LPM, Vol. 20, No. 2, September 2017
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/warta.v20i2.4054

Abstract

ABSTRAK Tujuan pengabdian ini adalah memberikan pemahaman dan ketrampilan kepada aparatur kantor keluarahan sidomulyo barat kecamatan tampan tentang perilaku pemberi layanan. Materi yang diberikan mengenai  peraturan Menteri Negara Pendayagunaan Aparatur Negara No 7 tahun 2010 tentang pedoman penilaian kinerja unit pelayanan publik, indikator yang dinilai dalam Penghargaan Citra Pelayanan Prima (CPP) yang digelar Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi ( Kemenpan-RB) menilai bahwa pelayanan prima dapat dilihat dari visi, misi, sumber daya dan sarana prasarana. tidak hanya dari sisi kemampuan dan kompetensi tetapi juga sikap dan perilaku SDM di lini terdepan layanan. Pengabdian ini dilaksanakan dikantor kelurahan sidomulyo barat kecamatan tampan kota pekanbaru. Metode yang digunakan dengan memberikan materi pelatihan melalui persentasi dan pelatihan perilaku pemberi layanan. Capaian pengabdian ini adalah terlaksanaanya kegiatan pengabdian sesuai dengan yang diharapkan dengan adanya perubahan mindset aparatur sipil negara dalam melayanan masyrarakat, jumlah peserta pengabian ini sebanyak 12 orang aparatur sipil negara kantor kelurahan. Peserta mendapatkan pemahaman dan ketrampilan tentang perilaku pemberi pelayanan untuk mewujudkan pelayanan prima.Kata kunci : perilaku pemberi layanan, pelatihan, kelurahan, aparatur sipil negara ABSTRACT The purpose of this dedication is to provide understanding and skill to the office apparatus offices sidomulyo west of handsome district about the behavior of service providers. The material given on the regulation of the State Minister of Administrative Reform No. 7 of 2010 on guidelines for the appraisal of the performance of public service units, the indicators assessed in the Prime Services Service Award (CPP) held by the Ministry of Administrative Reform and Bureaucracy Reform (Kemenpan-RB) Prime can be seen from the vision, mission, resources and means of infrastructure. Not only in terms of ability and competence but also attitudes and behavior of HR in the forefront of service. This devotion is held in the office of the subdistrict of Sidomulyo Barat in the handsome sub-district of Pekanbaru city. The method used by providing training materials through the presentation and training of the service provider's behavior. The achievement of this devotion is the implementation of service activities in accordance with the expected with the change of mindset of state civil apparatus in serving society, the number of this propagation participants as many as 12 civil servants of state office of kelurahan. Participants gain understanding and skills about the behavior of service providers to realize excellent service. Keywords: behavior of service providers, training, kelurahan, civil state apparatus
Co-Authors Abd. Rasyid Syamsuri Agustina, Dela Sri Alexsander Yandra, Alexsander Ando Fahda Aulia Andra Patria Saputra Annisa Aulia Insani Astriani, Yuyun Atilla Ramadhanilla Aulia, Nola Rahma Berampu, Lailain Tawila Berampu, Lailan Tawila Darmayuda Darmayuda David Charlos Bakara Desi Anggraini Eka Armas Pailis Elviani, Rahma Elviera Putri Ghautama, M. Adithya Ghautama1, M. Adithya Giman, Febrina Sari Hamdani, Febbyana Wulandari Harlen Hendro Ekwarso Ika Harmei Salina, Ika Harmei Ikhsan Ikhsan Ikhsan Indriyani, Heny Irawati Irawati Islah Oktaviani Julita Saidi Kristina Natalia Kurnia, Deby Lapeti Sari Lapeti Sari M Hamid Mahardi Mahardi Maimunajib, Maimunajib Mardiana Mardiana Mayla Khoiriyah Melina, Rena Meyzi Heriyanto Misdawita Misdawita Misdawita, Misdawita Mulia, Anisa Putri Mutia Sari Nursafira Nadya Zahrah Ningrum, Dewi Kusuma Nobel Aqualdo Nopti Eliansi Lubis Nur Azisah Pakpahan, Christinawati Br Puspaningrum, Dhea Theresia Putri Asrina Putri, Ananda Yulia Rahmi Aulia, Rahmi Rahmita Budiartiningsih Rahmita Budiartiningsih Raihan Putra Hidayat Raja, Muhammad Fathir Ramadhan, Muhammad Aqsha Rizma, Rizma Olly Via Rhahim Ruzalia, Reka Safrina, Ananda Rezki Sagala, Rosdina Sagala Selly Prima Desweni Septiana , Suci Anggraini Sinaga, Fitri Pilami, Martina Apriani Siregar, Muhammad Ridho Siregar, Taufik Sugito, Marcel Bayu Supriani Sidabalok Syaharani, Sasmita syofian Tampubolon, Cilmarolixs M Taryono Taryono Tinov, MY Tiyas Toruan, Tuty Susanty L. Toti Indrawati Trio Saputra Violanita, Angel Wahyu Kurniawan Waruwu, Ricky Seven Octo Wasiah Sufi Worabay, Robert Frans Antonio Yaningsih, Tasria Yelly Zamaya Yolanda, Alya Zelpia, Yuniza Dwi