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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis The Asian Journal of Technology Management (AJTM) Agricore: Jurnal Agribisnis dan Sosial Ekonomi Pertanian Unpad Jurnal Mirai Management Widya Cipta : Jurnal Sekretari dan Manajemen Jurnal Manajemen Indonesia Jurnal Studi Manajemen dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) JMM (Jurnal Masyarakat Mandiri) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Journal of Humanities and Social Studies Sosiohumanitas: Jurnal Ilmu-Ilmu Sosial dan Humaniora Jurnal Ilmu Sosial Politik dan Humaniora (Jisora) International Journal of Economics, Business and Accounting Research (IJEBAR) JSMA (Jurnal Sains Manajemen dan Akuntansi) Cakrawala Repositori Imwi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Business, Management and Economics Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat Jurnal Abdi Masyarakat Indonesia Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Prosiding Konferensi Nasional PKM-CSR Journal Of World Science Jurnal Locus Penelitian dan Pengabdian JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Annals of Human Resource Management Research Economic Reviews Journal International Journal Management and Economic (IJME) International Journal of Entrepreneurship and Business Management Asean International Journal of Business eProceedings of Management Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Indonesian Journal of Advanced Research (IJAR) IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Management and Business Applied International Journal of Management and Digital Business CITACONOMIA : Economic and Business Studies International Journal of Digital Marketing Science Proceeding of Community Service and Engagement Journal of Indonesia Business Research (JIBR) Journal of Digital Economy and Management Practices
Ratih Hendayani
Universitas Telkom
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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Pengaruh Technology Acceptance Model (tam) Dan Penggunaan Media Sosial Pada Instagram J&t Express Ridho El Wadi; Ratih Hendayani
eProceedings of Management Vol. 5 No. 2 (2018): Agustus 2018
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perkembangan internet semakin terasa manfaatnya oleh sebagian besar orang baik dalam bidang pendidikan, kesehatan, hiburan, sumber informasi dunia bisnis dan komunikasi tanpa batas dan waktu. Kondisi pertumbuhan penggunaan internet dunia yang semakin meningkat tak terkecuali dialami oleh Indonesia. Berdasarkan penelitian dari Asosiasi Penyelenggara Internet Indonesia (APJII) pada tahun 2014 terdapat sebanyak 88,1 juta jiwa pengguna internet di Indonesia namun pada akhir tahun 2017 pengguna internet di Indonesia berjumlah 142,26 juta jiwa. Merilis hasil survey profile pengguna internet Indonesia pemanfaatan internet bidang gaya hidup penggunaan social media mencapai 87,13%. Pada saat ini social media memiliki peranan yang sangat penting dalam kehidupan manusia, karena dengan adanya social media penggunanya dapat dengan mudah berpartisipasi, berbagi, dan menciptakan isi meliputi blog, wiki, ataupun forum. Namun saat ini masih banyak orang atau pengguna social media yang masih belum paham ataupun belum siap menggunakan social media tersebut. Tujuan penelitian ini adalah untuk mengetahui kesiapan pengguna social media Instagram dalam memanfaatkan layanan promosi pada Instagram J&T Express. Penelitian ini menggunakan metode kuantitatif.. Teknik pengumpulan data menggunakan kuesioner yang disebarkan kepada followers J&T Express, sebanyak 100 responden. Hasil penelitian menunjukkan Truthworthness (TW) terhadap Intention to Use (IU) sebesar 0,532. Hal ini menunjukkan pengaruh terbesar sehingga perusahaan jika ingin terus menjaga tingkat keinginan dari pengguna social media terutama pengguna Instagram J&T Express dalam berkomunikasi dan terus menggunakan Instagram J&T Express dalam berkomunikasi sebaiknya juga menjaga kepercayaan konsumen dan pada kesimpulannya bahwa pengaruh tiap variabel berada pada kisaran 68% - 84% hal ini dikatan berada pada kategori yang baik oleh karena itu para pengguna Instagram J&T Express siap memanfaatkan layanan promosi pada Instagram J&T Express. Kata Kunci: Instagram, social media, internet, followers.
ENVIRONMENTAL AND ECONOMIC PERFORMANCE MEASUREMENT THROUGH GREEN SUPPLY CHAIN AND GREEN IN STORE MICRO, SMALL AND MEDIUM ENTERPRISES IN PROBOLINGGO CITY Ratih Hendayani; Ariel Axton Emmanuel; Indira Rachmawati; Ridwan Purwanadita
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6 No 2 (2022): IJEBAR, Vol. 6 Issue 2, June 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i2.4640

Abstract

Micro, Small and Medium Enterprises or MSMEs are a business group with a very large number in Indonesia. According to the Central Statistics Agency (BPS) the number of Micro, Small and Medium Enterprises (MSMEs) is 64,000,000 MSMEs and the City of Probolinggo has 33,395 MSMEs. Indonesia ranks second in Asia as the country that produces the most plastic waste after China. High waste production and the majority of the MSME industry make it important to implement Green Supply Chain Management.This study aims to determine the impact of the Green in Store Processes dimension on Performance Outcomes through the mediation of the Green Supply Chain Processes dimension with the research object of MSMEs in Probolinggo City.This study uses quantitative methods with multivariate analysis methods in data processing assisted by SmartPLS. Data was collected by distributing questionnaires using a Likert scale as a measurement scale. Data processing in this research is Direct and Indirect using SmartPLS software by carrying out two Bootstrapping processes in one tailed and two-tailed to determine the direct and indirect effects between variables.Based on the results of research conclusions, it is proven that many variables do not have a significant effect. The researcher suggests that the Probolinggo City Government should directly guide MSMEs regarding the implementation of Green Supply Chain Management. Keywords: Green Supply Chain Management, MSMEs, Green in store Processes, Environmental Performance, EconomicPerformance,SmartPLS
THE EFFECT OF E-SERVICE QUALITY ON CUSTOMER SATISFACTION OF CASH RECYCLING ATM USERS WITH TECHNOLOGICAL OPTIMISM AS A MODERATING VARIABLE Nurida Dhatin Afiza Rachman; Ratih Hendayani
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7 No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i2.8898

Abstract

In business organizations, there has been an increase in the use of information technology and rapid technological developments, including in the banking industry. Most banks have implemented technology-based self-service solutions to overcome barriers related to time, distance, and communication. One of these solutions is the Automated Teller Machine (ATM). The object of this study is the BCA Cash Recycling ATM. The purpose of this study is to explain the relationship between reliability, security, convenience, functionality, responsiveness, and customer satisfaction in Cash Recycling ATM users, including technological optimism as a moderator. This study used quantitative methods with data analysis techniques, using partial least squares (PLS) structural equation modeling (SEM). The number of samples used in this study was 114 Bank BCA customers domiciled in Bandung City who had used BCA Cash Recycling ATMs to conduct banking transactions. The findings of this study show a positive and significant relationship between convenience and customer satisfaction. However, reliability, security, functionality, and responsiveness did not have a significant effect on customer satisfaction. Technological optimism did not have an interaction effect (moderation) on the relationship between the five factors of e-service quality on SST and customer satisfaction.
Co-Authors Adhi Prasetio Adimah, Nurul Ahmad, Mokhtarrudin Akhmad Yunani Alamsyah, Rachel Anggraini Amira Lalitya Ekhaputri Amira Lalitya Ekhaputri Anggun Permata Sari Anita Silvianita Annisa Nurbaiti Ariel Axton Emmanuel Arlisa, Berliana Rizki Ashari, Fatur Rohmat Astrie Krisnawati Aulia Fariha Fauzi, Putri Bagus Sanjaya Putra bin Abu Sujak, Aznul Fazrin Bondatama, Nofrizal Chalarhena, Novinda Cut Tamara Falajunah Danial, Jihan Nabilah Deannes Isynuwardhana Dedi Iskamto Dini Turipanam Alamanda Dudi Pratomo Dwi Fitrizal Salim Elvara Hana Salsabila Kusbiantara Fadhilah Fadhilah Faiz Ardani, Ahmad Fajra Octrina Farah Alfanur Fauzi, Putri Aulia Fariha Ferdy Ilham Muhammad Zam Zam Ganesan, Yuvaraj Grisna Anggadwita Habiba Putri Amelia Hani Gita Ayuningtias Indira Rachmawati Irwana, Randi Jimmy Julio Ratu Edo Johan, Petrus Kiki Sudiana Luthfi Albern Liharto Mahendra Fakhri Mahir Pradana Mangsor, Miza Maya Ariyanti Mentari, Alisya Fathia Mochamad Shahbaz Van Ahsen Mojaza Sirait Muh. Fadhel G Bata Ilyas Naufal Setiawan Nissa Rawindadefi Nora Amelda Rizal Nur Aisa, Riski Delfi Nurhasan, Rohimat Nurida Dhatin Afiza Rachman Oktavian, Fadhlan Dinan Puspita Kencana Sari Putri Linggasari Sofi Putri, Salsa Vannesa Putu Nina Madiawati R. Amalina Dewi Kumalasari R. Nurafni Rubiyanti Raedi Alwafi Isril Rafidah, Ghina Raja Razali, Raja Razana Ramadhan, Muhammad Justio Ratu Edo, Jimmy Julio Rayhan, Maulida Martyra Reyza Pratama Ridho El Wadi Ridho Pramudita Ridwan Purwanadita Rifqi Alpharizq Pranaja Riska Sukmawati Riski Delfi Nur Aisa Riski Taufik Hidayah Rizqi Aina ruben shosa shobura Rusnandar, Muhamad Hafiz Rustana, Anisa Putri Ryhans Arliansyah Sabilla, Rilla Umaya Safira Meisya Pramudhita Setiadi Setiadi Setiadi Surya Pangestika Tatang Mulyana Taufani, Arfian Husni wiji safitri Wira Pramana Putra Wisnu Bramantyo Yalviolita, Cantika Yuhana Astuti Zahid, Azham Zahra Athaluthfi Zansabila Yustika Putri