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All Journal Jurnal Teknologi Industri Pertanian Jurnal Manajemen dan Organisasi Jurnal Manajemen dan Agribisnis Jurnal Ekonomi Jurnal Manajemen Teknologi Jurnal Manajemen Bisnis JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Agribisnis Indonesia (Journal of Indonesian Agribusiness) Jurnal Akuntabilitas Manajemen Pendidikan ECSOFiM (Economic and Social of Fisheries and Marine Journal) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Binus Business Review JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Tadbir Muwahhid Buletin Ilmiah Marina : Sosial Ekonomi Kelautan dan Perikanan Jurnal Doktor Manajemen (JDM) Quantitative Economics and Management Studies Jurnal Risalah Kebijakan Pertanian dan Lingkungan Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Business Review and Case Studies JURNAL ILMU MANAJEMEN SABURAI (JIMS) Eduvest - Journal of Universal Studies IIJSE Jurnal Pengabdian Kepada Masyarakat Darma Saskara Journal of Environment and Sustainability Education Jurnal Ekonomi dan Pembangunan Indonesia Policy Brief Pertanian, Kelautan, dan Biosains Tropika Jurnal Standardisasi
Heti Mulyati
Dosen Departemen Manajemen, Fakultas Ekonomi Dan Manajemen, Institut Pertanian Bogor
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Journal : Jurnal Ekonomi

 1 
Pengaruh Manajemen Pengetahuan Terhadap Peningkatan Inovasi Dan Kualitas Pelayanan RSUD Kabupaten Serang Elisa Anggraeni, Riyan M. Faris, Heti Mulyati,
Jurnal Ekonomi Vol 25, No 1 (2020): March 2020
Publisher : Fakultas Ekonom dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/je.v25i1.624

Abstract

This study aims to determine and analyze the role of knowledge management in improving innovation and service quality, as well as analyzing the effect of innovation on service quality in the Drajatprawiranegara regional hospital in Serang Regency. In this study the analysis of data processing using Structural Equation Modeling - Partial Least Square (SEM-PLS). The results of the analysis (SEM-PLS) explain that there is an influence between knowledge management on innovation where the application of optimal knowledge management will increase innovation in the health service process. There is a significant indirect effect between knowledge management on service quality, but innovation influences service quality. Therefore human resource management in Drajat Prawiranegara hospital must be carried out comprehensively. Cooperation between fields of work, be it medical, doctor and non-medical workers must be optimal in facing challenges and demands from changing health services.
Pengaruh Manajemen Pengetahuan Terhadap Peningkatan Inovasi Dan Kualitas Pelayanan RSUD Kabupaten Serang Riyan M. Faris; Heti Mulyati; Elisa Anggraeni
Jurnal Ekonomi Vol. 25 No. 1 (2020): March 2020
Publisher : Fakultas Ekonom dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/je.v25i1.624

Abstract

This study aims to determine and analyze the role of knowledge management in improving innovation and service quality, as well as analyzing the effect of innovation on service quality in the Drajatprawiranegara regional hospital in Serang Regency. In this study the analysis of data processing using Structural Equation Modeling - Partial Least Square (SEM-PLS). The results of the analysis (SEM-PLS) explain that there is an influence between knowledge management on innovation where the application of optimal knowledge management will increase innovation in the health service process. There is a significant indirect effect between knowledge management on service quality, but innovation influences service quality. Therefore human resource management in Drajat Prawiranegara hospital must be carried out comprehensively. Cooperation between fields of work, be it medical, doctor or non-medical workers must be optimal in facing challenges and demands from changing health services.
Co-Authors Abdullah, Asaduddin Adwiyah, Rabiatul Agung Nugraha Agung Setiawan Akhmad Fauzi Alfi Yani Andranurviza Alifudin, Meygy Alim Setiawan Alim Setiawan Amel, Nada Shafa Aminah, Mimin Anas, Winnie Pratiwi Andy Artha Donny Oktopura Anggraini Sukmawati Anwar, Ranti Fitri Aron Marsondang Asep Mulyana Aushaf Indra Luhfhi, Gusti Azizah, Aisyah Nur Basith, Abdul Bovi Mutiara Sofi Chairullah Amin Deni Achmad Soeboer Dewi, Farida Ratna Didin Jamaludin Dina Yuniar Doni Yusri Eka I. K. Putri Ekawaty, Retno Eko Ruddy Cahyadi Elfaristo, Liana Elisa Anggraeni Elisa Anggraeni, Elisa Eva Anggraini Fany Annisa Agusti FARAH FAHMA Fary, Veronica Fatma Saqdiah Fauziah, Nirwana Fitri Yutika Fitri Yutika Gagas Pragmawiguno Gendut Suprayitno Gendut Suprayitno Gibza Adam Farhandika Hardiana Widyastuti Hayuningsih, Sri Hermanto Siregar Idqan Fahmi Indrawan, Dikky irmansyah, Rio F Jamot Parasian Tambunan, Parada Joko Purwono Jono M Munnadar Kasyafiya Jayanti Kautsar, Muhardi Ahmad Ketut Sugama Kusmintarti, Arini Kusumastuti, Ratna Yulia Mahfudz, Naufal Mandasari, Mandasari Marimin , Ma’mun Sarma Megawati Simanjuntak Mokhamad Syaefudin Andrianto Muhammad Yusuf Ali Muhammad Yusuf Ali Mukhamad Najib Musa Hubeis Nisa Zahra Nur Hadi Wijaya Nurul Hidayati Pembayun, Estu Lovita Permatasari, Prisca Christian Petricka, Gracea Pragmawiguno, Gagas pratomo, edwin agung Prima, Sisilia Purwanto, Budi Rabiatul Adwiyah Raden Dikky Indrawan Rahmawati, Wita Juwita Ratna Yulia Kusumastuti Rindi Handayani Riyan M. Faris Rochmawati Rochmawati Saefurrohman, Asep Slamet, Alim Setiawan Sodik, Aris Sonya Dwi Rachmawati Sonya Dwi RachmawatiI Syahrir, Azhar Taufiq Hidayat Tridoyo Kusumastanto Wasfi, Sabrul Widyastutik Wiranti Suwarti Sari Wita Juwita Ermawati Yusman Syaukat