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Pengaruh Dukungan dan Komitmen Organisasi terhadap Kepuasan Pengguna dengan Peran Kualitas Pelayanan sebagai Variabel Intervening Hartono, Rudi; Muryati, Muryati; Purwanto, Arief
Widyagama National Conference on Economics and Business (WNCEB) Vol. 3 No. 1: WNCEB 2022
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/wnceb.v3i1.6632

Abstract

Penelitian ini bertujuan untuk mendiskripsikan dan menganalisis pengaruh dukungan organisasi yang dirasakan dan komitmen organisasi terhadap kepuasan pengguna dengan kualitas pelayanan sebagai variabel intervening. Penelitian ini diawali dengan mengkaji fenomena dan teori-teori dan pengetahuan yang sudah ada sehingga muncul sebab permasalahan. Dalam penelitian ini populasi terbagi menjadi 2 kelompok, yaitu: 1) Kelompok pegawai Perpustakaan Umum Kota Batu berjumlah 42 orang; 2) Kelompok pengguna (pengunjung) Perpustakaan Umum Kota Batu yang pada saat penelitian nantinya (pengambilan data) jumlahnya tidak diketahui secara pasti. Untuk sampel kelompok pegawai Perpustakaan Umum Kota Batu menggunakan total sampling sebanyak 42 orang. Sedangkan untuk sampel kelompok pengguna (pengunjung) Perpustakaan Umum Kota Batu ditentukan jumlah sama seperti kelompok pegawai yaitu sebanyak 42 orang. Instrumen penelitian yang dipergunakan berupa angket atau kuisioner dengan skala likert. Metoda atau cara yang dipakai untuk menganalisis dan mengintrepretasi data adalah analisis statistik deskriptif dan analisis verifikatif dengan menggunakan Structural Equation Model berbasis varians atau disebut Partial Least Square (PLS) dengan bantuan aplikasi SmartPLS versi 3. Hasil penelitian menyimpulkan dukungan organisasi yang dirasakan mampu meningkatkan kualitas pelayanan. Komitmen organisasi mampu meningkatkan kualitas pelayanan. Dukungan organisasi yang dirasakan mampu meningkatkan kepuasan pengguna. Komitmen organisasi mampu meningkatkan kepuasan pengguna. Kualitas pelayanan mampu meningkatkan kepuasan pengguna. Dukungan organisasi yang dirasakan mampu meningkatkan kepuasan pengguna dengan kualitas pelayanan sebagai variabel intervening. Komitmen organisasi mampu meningkatkan kepuasan pengguna dengan kualitas pelayanan sebagai variabel intervening.
Spatial Distribution Pattern of The Fruit Fly, Bactrocera Dorsalis Complex (Diptera: Tephritidae) in Mango Orchard Soemargono, A.; Muryati, Muryati; Hasyim, Ahsol; Istianto, Mizu
AGRIVITA Journal of Agricultural Science Vol 33, No 3 (2011)
Publisher : Faculty of Agriculture University of Brawijaya in collaboration with PERAGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17503/agrivita.v33i3.69

Abstract

The spatial distribution of Bactrocera dorsalis complex in the mango orchard that was analyzed using various mathematical indices dispersion and regression models showed an aggregated distribution. Taylor’s power law and Iwao’s regression model fitted well to all data sets. However, Iwao’s regression model fitted the data better, yielding higher values of R2 than Taylor’s power law. As the regression of the reciprocal of k of negative binomial (1/k) on x [k = ( x2 – s2/n) / (s2 – x )] was not significant, the calculation of a common k was justified to be 1.30. This implies that the grade of aggregation of the fruit flies population was relatively constant throughout the time despite the variation in sample means. Since the clump size (λ) value was more than 2, the aggregated distribution might be due to the behavior and environmental factors working together.Keywords: Bactrocera dorsalis complex, spatial, distribution, trapping, mango
Pemberdayaan Keluarga dalam Perawatan Kesehatan Anggota Keluarga yang Mengalami Gangguan Jiwa Muttaqin, Zaenal; Muryati, Muryati; Rukman, Rukman; Purnama, Dadang; Witdiawati, Witdiawati
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 7, No 3 (2024): Volume 7 No 3 2024
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v7i3.13453

Abstract

ABSTRAK Kesehatan jiwa bisa dikatakan sebagai suatu kondisi sehat baik emosional, psikologis, dan juga social yang ditunjukkan dalam hubungan interpersonal yang memuaskan antara individu dengan individu lainnya, Kondisi ini perlu mendapat perhatian yang sungguh-sungguh dari seluruh jajaran lintas sektor Pemerintah baik di tingkat Pusat maupun Daerah, serta perhatian dari seluruh masyarakat, khususnya keluarga. Kurangnya pemahaman masyarakat dan keluarga tentang bagaimana cara merawat Orang Dengan Disabilitas Psikososial (ODDP) akan memberi dampak tidak optimal kepada kesembuhan anggota keluarga yang menderita gangguan jiwa. Pengabdian masyarakat ini bertujuan meningkatkan pengetahuan dan kemampuan masyarakat dan keluarga sebagai upaya mencapai kemandirian masyarakat dan keluarga merawat ODDP. Metode kegiatan berupa sosialisasi, pre test, pendidikan kesehatan dan, post test serta pendampingan pada keluarga ODDP. Kegiatan diikuti oleh 30 orang peserta yang dari kader dan keluarga dengan ODDP di RW 03 dan RW 10. Kegiatan ini terjadi peningkatan pengetahuan dan kemampuan masyarakat dan keluarga dalam merawat ODDP, hasil rata-rata pretest 4.5 menjadi 6.5; analisis perhitungan jumlah nilai pre test dan post test peserta dari RW. 03 terjadi peningkatan nilai rata-rata 1,98 dari pre test = 4.7 menjadi post tes = 6.68 sedangkan peserta dari RW 10 terjadi peningkatan nilai rata-rata 2,1 dari pre test= 4.1 menjadi post test = 6.28. Kegiatan pengabdian masyarakat berupa pendidikan kesehatan dapat memberikan informasi pengetahuan dan motivasi kepada masyarakat dan keluarga tentang cara merawat ODDP, sehingga akan mendorong ODDP dapat hidup mandiri, produktif, dan percaya diri di tengah masyarakat, bebas dari stigma, diskriminasi atau rasa takut, malu dan ragu-ragu serta mengurangi resiko kekambuhan pada Orang Dengan Disabilitas Psikososial (ODDP). Kata Kunci: Keluarga, Kader, Pemberdayaan, Pendidikan Kesehatan  ABSTRACT Mental health can be said to be a healthy condition, both emotional, psychological and social, which is demonstrated in satisfactory interpersonal relationships between individuals and other individuals. This condition needs to receive serious attention from all levels across government sectors, both at the central level. and regions, as well as attention from the entire community, especially families. The lack of understanding by the community and families about how to care for People with Psychosocial Disabilities (ODDP) will have a suboptimal impact on the recovery of family members who suffer from mental disorders. This community service aims to increase the knowledge and abilities of the community and families as an effort to achieve community and family independence in caring for ODDP. Activity methods in the form of socialization, pre-test, health education and, post-test and assistance to ODDP families. The activity was attended by 30 participants from cadres and families with ODDP in RW 03 and RW 10. this activity increased the knowledge and ability of the community and families in caring for ODDP, the average pretest result was 4.5 to 6.5; analysis of the calculation of the total pre-test and post-test scores of participants from RW. 03 there was an increase in the average score of 1.98 from pre test = 4.7 to post test = 6.68, while participants from RW 10 experienced an increase in average score of 2.1 from pre test = 4.1 to post test = 6.28. Community service activities in the form of health education can provide knowledge and motivation information to the community and families about how to care for ODDP, so that it will encourage ODDP to live independently, productively and confidently in society, free from stigma, discrimination or fear, shame and doubt and reduce the risk of relapse in People with Psychosocial Disabilities (ODDP). Keywords: Family, Cadres, Empowerment, Health Education
ANALISIS PENGARUH BRAND EXPERIENCE KULINER KOREA DAN PERCEIVED VALUE TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN: ANALISIS KUANTITATIF PADA PELANGGAN OMEN CHIKIN Febi Gilianto; Muryati, Muryati; Nasharuddin Mas
Jurnal Cakrawala Ilmiah Vol. 4 No. 1: September 2024
Publisher : Bajang Institute

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Abstract

The aim of this research is to analyze the influence of Korean culinary brand experience and perceived value on customer loyalty through customer satisfaction: quantitative analysis of Omen Chikin customers. This research uses a quantitative research design. The type of research used is to explain the causal relationship between research variables through testing hypotheses that have been previously formulated. The population in this study is the unknown number of Korean culinary customers, Omen Chikin, Malang City. The lemeshow formula was used to determine the sample size, and rounded it up to 100 respondents. The sampling technique used was nonprobability sampling with the technique taken being purposive sampling. The analysis model used is the Structural Equation Model with the help of SmartPLS version 4. The research results show that a better brand experience can encourage increased customer loyalty. Even though the brand experience is getting stronger, it is not able to increase customer satisfaction. Even though perceived value is getting stronger, it is not able to encourage increased customer loyalty. Better perceived value can encourage increased customer satisfaction. Higher customer satisfaction can encourage increased customer loyalty. Customer satisfaction is unable to play a role in mediating the indirect influence of brand experience on customer loyalty. Customer satisfaction is able to play a role in fully mediating the indirect influence of perceived value on customer loyalty.
MODEL PENINGKATAN KINERJA APIP BERBASIS INTEGRITAS DAN KOMPETENSI YANG DIMEDIASI KOMITMEN ORGANISASI (Studi pada APIP Inspektorat Wilayah Probolinggo) Mariya Ulfa; Muryati, Muryati; Nasharuddin Mas
Jurnal Cakrawala Ilmiah Vol. 4 No. 1: September 2024
Publisher : Bajang Institute

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Abstract

The aim of this research is to obtain empirical evidence of the ability of integrity and competence to encourage improvements in APIP performance, both directly and through the mediation of organizational commitment. Type of research is quantitative with the SEM-SmartPLS method. Data was obtained through a questionnaire distributed to 90 APIPs at the Probolinggo Regional Inspectorate. The sample is determined by census or saturated sample. Empirical evidence shows that both integrity and competence are able to encourage increased APIP performance, both directly and through the mediation of organizational commitment. The mediating role of organizational commitment is quite strong
ANALISIS PENGARUH GAYA KEPEMIMPINAN DAN INTEGRITAS TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DENGAN MEDIASI KOMITMEN ORGANISASI (Studi pada Perawat RSUD Ar Rozy Kota Probolinggo) Kencana, Listya Nanda; Muryati, Muryati; Mas, Nasharuddin
Jurnal Cakrawala Ilmiah Vol. 4 No. 1: September 2024
Publisher : Bajang Institute

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Abstract

The aim of this research is to obtain empirical evidence of the ability of leadership style and integrity to encourage increased OCB, both directly and through the mediation of organizational commitment. Type of research is quantitative with the SEM-SmartPLS method. Data was obtained through questionnaires distributed to 55 nurses at Ar Rozy Regional Hospital, Probolinggo City. The sample is determined by census or saturated sample. Empirical evidence shows that both leadership style and integrity are able to encourage increased OCB and organizational commitment. It's just that the role of organizational commitment is weak in mediating the influence of leadership style on OCB. However, organizational commitment is able to play a strong role in mediating the influence of integrity on nurses' OCB at Ar Rozy Regional Hospital, Probolinggo City.
MODEL PENINGKATAN KINERJA GURU MELALUI KNOWLEDGE SHARING DAN KOMPETENSI YANG DIMEDIASI KREATIVITAS (Studi pada Guru SMKN Wonosari, Kabupaten Malang) Budiono, Budiono; Muryati, Muryati; Nasharuddin Mas
Juremi: Jurnal Riset Ekonomi Vol. 3 No. 4: Januari 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/juremi.v3i4.7225

Abstract

The aim of this research is to obtain empirical evidence regarding knowledge sharing abilities and competencies on teacher performance, both directly and through the mediation of creativity. This type of research is quantitative with the SEM-SmartPLS method. Data was obtained through questionnaires distributed by census to 38 Wonosari Vocational School teachers, Malang Regency. Empirical evidence shows that knowledge sharing is able to encourage increased teacher performance, both directly and through the mediation of creativity. Meanwhile, competency is not able to encourage increased teacher performance, either directly or through the mediation of creativity. However, creativity still has an influence on the performance of teachers at Wonosari Vocational School, Malang Regency
ANALISIS EFEK MEDIASI GOOD CORPORATE GOVERNANCE DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA KARYAWAN BERBASIS BUDAYA ORGANISASI Tyassari, Pandan; Muryati, Muryati; Hermawati, Adya
Jurnal Ekonomi Pembangunan STIE Muhammadiyah Palopo Vol 10, No 2 (2024)
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35906/jep.v10i2.2208

Abstract

ABSTRAKSumber daya rumah sakit jika dikelola dengan tidak baik, maka akan berdampak pada kelangsungan hidup atau rumah sakit tidak berjalan lancar. Penelitian ini bertujuan untuk menganlisis peran budaya organisasi dalam menghasilkan kinerja karyawan non medis RSUD Dr. Saiful Anwar Provinsi Jawa Timur melalui Good Corporate Governance dan Organizational Citizenship Behavior. Penelitian ini menggunakan pendekatan kuantitatif dengan alat analisis statistika Partial Least Square. Sampel penelitian ini adalah karyawan non medis kategori PNS RSUD Dr. Saiful Anwar Provinsi Jawa Timur yang berjumlah 129 responden. Peneliti menggunakan metode pengumpulan data kuesioner tertutup dan dokumentasi. Peneliti menggunakan metode probability sampling dengan jenis proposional random sampling. Hasil penelitian menunjukkan bahwa budaya organisasi berpengaruh signifikan terhadap kinerja karyawan, Good Corporate Governance dan Organizational Citizenship Behavior. Good Corporate Governance dan Organizational Citizenship Behavior berpengaruh positif terhadap kinerja karyawan. budaya organisasi berpengaruh positif terhadap kinerja karyawan melalui Good Corporate Governance. Budaya organisasi berpengaruh positif terhadap kinerja karyawan melalui Organizational Citizenship Behavior.Kata Kunci: Budaya Organisasi; GCG; Organizational Citizenship Behavior; Kinerja Karyawan ABSTRACTHospital resources if managed poorly, it will have an impact on survival or the hospital is not running smoothly. This study aims to analyze the role of organizational culture in producing the performance of non-medical employees of Dr. Saiful Anwar Hospital, East Java Province through Good Corporate Governance and Organizational Citizenship Behavior. This study uses a quantitative approach with Partial Least Square statistical analysis tools. The sample of this study was non-medical employees in the civil servant category of Dr. Saiful Anwar Hospital, East Java Province, totaling 129 respondents. Researchers used a closed questionnaire data collection method and documentation. Researchers used probability sampling method with proportional random sampling type. The results showed that organizational culture has a significant effect on employee performance, Good Corporate Governance and Organizational Citizenship Behavior. Good Corporate Governance and Organizational Citizenship Behavior have a positive effect on employee performance. organizational culture has a positive effect on employee performance through Good Corporate Governance. Organizational culture has a positive effect on employee performance through Organizational Citizenship Behavior.Keywords: Organizational Culture; GCG; Organizational Citizenship Behavior; Employee Performance
Sisa Lebih Perhitungan Anggaran (SiLPA) Pada Anggaran Pendapatan dan Belanja Daerah (APBD) Kabupaten Batang Hari Rosmawati, Sri; Muryati, Muryati
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.5190

Abstract

SiLPA is the remaining budget formed the financial management process in terms of regional revenue and terms of regional expenditure. SiLPA can occur as a result of exceeding PAD receipts, exceeding financing receipts, spending savings, obligations to third parties until the end of the year that have not been resolved and remaining funds due The purpose of this study is to determine the condition of SiLPA in Batang Hari Regency and the components that cause SiLPA in the 2017-2022 fiscal year. The research method used in this study is Descriptive Quantitative, describing the components estimated to trigger the occurrence of SiLPA. to non-achievement of performance targets and remaining financing expenditure funds. Based on the results, it can be concluded that the SiLPA of Batang Hari Regency occurs on average due to savings in regional spending. This can be compared to the regional revenue of Batang Hari Regency which on average does not exceed the APBD target during the 2017-2022 fiscal year period.
Analisa Kelayakan Usaha pada Percetakan Media Print Muara Bulian Muryati, Muryati; Lubis, Wahya Iffa
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.5207

Abstract

The aim of this research is to assess whether Print Media Printing is feasible or not. If we look at it from a marketing perspective using SWOT analysis, it is found that Media Print is in quadrant I (growth), meaning it is in a state of development and creation. Based on the financial aspect, using payback period analysis shows that this business activity can still be carried out. The rate of return in the future is expected to exceed the level of profit required using the NPV formula to obtain a positive value. The internal rate of return calculation shows that the result is greater than SOCC or the applicable capital interest. Calculation of the profitability ratio (PR) shows that this Print Media Printing business is feasible.