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All Journal JURNAL ADMINISTRASI PUBLIK Publika MIMBAR : Jurnal Penelitian Sosial Dan Politik AL-FIKRAH: Jurnal Studi Ilmu Pendidikan dan Keislaman Aplikasi Administrasi: Media Analisa Masalah Administrasi Socius: Social Sciences Research Journal Jurnal Media Akademik (JMA) JURNAL MULTIDISIPLIN ILMU AKADEMIK Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi
FITROTUN NISWAH
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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INKLUSI SOSIAL PELAYANAN TRANSPORTASI SUROBOYO BUS DALAM PERSPEKTIF HIMPUNAN WANITA DISABILITAS (HWDI) KOTA SURABAYA Sibuea, Dipahot; Fitrotun Niswah; Meirinawati Meirinawati; Eva Hany Fanida
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 3 No. 2 (2026): JURNAL MULTIDISIPLIN ILMU AKADEMIK (JMIA)  April 2026
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v3i2.9574

Abstract

Social inclusion of people with disabilities in Surabaya reflects the government's commitment to creating equitable and friendly governance for all citizens, without exception. As a metropolitan city with a high level of development, Surabaya has strived to provide various facilities that support the fulfillment of the rights of people with disabilities, such as guiding blocks, ramps, braille, priority seats, and other facilities. However, behind these achievements, there is still a gap between the regulations that have been made and their implementation in practice. Various field findings indicate that some people with disabilities, especially members of the Indonesian Women's Association of Disabled People (HWDI) of Surabaya City, still face obstacles. This study aims to describe the social inclusion of Suroboyo Bus transportation services in Surabaya City from the perspective of the Indonesian Women's Association of Disabled People (HWDI) of Surabaya City using the principles of social inclusion of the World Bank (2022). This study uses a qualitative method with a descriptive approach. Data collection techniques were carried out through participatory observation, in-depth interviews, and documentation. Data analysis techniques include data reduction, data presentation, and drawing conclusions. The results of the study indicate that social inclusion of Suroboyo Bus transportation services is still partial. Positively, the Surabaya City Transportation Agency's efforts to provide inclusive facilities are quite adequate. However, there is a gap between regulations, implementation, and the actual experiences of members of the Indonesian Association of Women with Disabilities in Surabaya. This study recommends conducting a phased infrastructure evaluation and involving organizations of persons with disabilities that actively advocate for the rights of persons with disabilities.
Strategi Komunikasi Digital @swargaloka.sby dalam Mendorong Partisipasi Perekaman e-KTP Generasi Z di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya Diva Mustika Winarto; Fitrotun Niswah; Meirinawati Meirinawati; Eva Hany Fanida
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 1 (2026): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i1.975

Abstract

The rapid advancement of digital technology demands a transformation in public communication to effectively engage Generation Z as digital natives. Through the Instagram account @swargaloka.sby, the Surabaya City Population and Civil Registration Department aims to drive e-KTP (electronic ID card) registration. Using a descriptive qualitative approach, this study examines digital communication strategies based on the framework of Chaniago and Majid (2024), which encompasses five key aspects: creativity, visual quality, audience alignment, posting consistency, and responsiveness. The analysis reveals that while appealing visuals and communicative language have successfully built audience engagement, actual participation in e-KTP registration remains suboptimal. This is attributed to a relevance gap between population administration issues and the daily lives of young people. The effectiveness of digital communication in driving tangible action depends on the account managers' ability to deliver more persuasive and personally relevant messaging to ensure a sustainable increase in administrative awareness in the digital era.
Co-Authors Achmad Yoga Prasetiya ACHMAD ZAKARIYA ADHE PURNOMO Ahmad Sirojul Mahdi ALFINA NUR FAUZIYAH Ali Nurhadi ANGGA YUDISTHIRA Anisa Nur Fadilla Anton Wahyu Putra APRILIA SURYA TRIPRASTIWI ARJUNA DWI AMARTA PUTRA Ayu Aldania B, Bunga DIAH RESTU NUR NABILA DIMAS OKTAVIAN PRAYOGA HABIBILLAH DINI PUTRI PRATIWI Diva Mustika Winarto EKA FAIRUZ IZDIHAR ERFI OKFIANA Ervita Tri Irianti Eva Hany Fanida EVA HANY FANIDA Eva Hany Fanida, Eva Hany FERDINAN RAKHMAD YANUAR Filandita Ananda Kusuma Pratama FRITA AYU PRIBADI Gadis Bella Oktaviana Hanifa Putri Ambarini HELMI NUR FIRDAUS HERLINA NOVI PRAMANDANI Indah Prabawati M, Meirinawati MAHARFIAN KHALID YANUARDI MEIRINAWATI Meirinawati Meirinawati Meirinawati Meirinawati, Meirinawati MUHAMMAD AFGAN AKBAR SUPRIYADI Muhammad Iqbal Setianto Nadiah Aurahmadani Priyambodo NADYA ALVI RIZQA FARADILLA NIA ELVIANA NIA PARADITA ASRI NIKEN AULIA DWI ANUGRAH PUTRI NIKITA BAKUH TRIYONO NUGRAHA NANDA ARSEPTA NUNGKY ANGGELIYA NURMALA DWI MASTUROH Oktariyanda, Trenda Aktiva Olivia Agustin Nailatul Wardah PUTRI NOVIA AZHARI Ratna Ayu Rizqiyah Rizky Dwi Sulistyo Rahayu Salsabila Devira Kurnia Damayanti SETYO RAHAYU Sibuea, Dipahot TAUFAN TANJUNG Trenda Aktiva Oktariyanda Viranti Aulia Rahma Widya Dwi Prastiwi