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All Journal JURNAL ADMINISTRASI PUBLIK Publika MIMBAR : Jurnal Penelitian Sosial Dan Politik AL-FIKRAH: Jurnal Studi Ilmu Pendidikan dan Keislaman Aplikasi Administrasi: Media Analisa Masalah Administrasi Socius: Social Sciences Research Journal Jurnal Media Akademik (JMA) JURNAL MULTIDISIPLIN ILMU AKADEMIK Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Sosial dan Humaniora Custodia: Journal of Legal, Political, and Humanistic Inquiry
FITROTUN NISWAH
Unknown Affiliation
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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Pengaruh Pengalaman Pelanggan dan Nilai yang Dirasakan terhadap Kepuasan Wisatawan Pengguna Bus City Tour Sidoarjo Anisa Nur Fadilla; Meirinawati Meirinawati; Eva Hany Fanida; Fitrotun Niswah
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.925

Abstract

This study aims to analyze the influence of customer experience and perceived value on tourist satisfaction among users of the Sidoarjo City Tour Bus as a form of public tourism transportation service. The Sidoarjo City Tour Bus represents a regional government service innovation intended to support tourism development while improving urban tourism accessibility. This study employs a quantitative approach using a survey method involving tourists who used the Sidoarjo City Tour Bus. Data were collected through questionnaires distributed to 99 respondents and analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that customer experience does not have a significant effect on tourist satisfaction, suggesting that the experiences perceived by users are still subjective and not consistently felt by all service users. In contrast, perceived value has a positive and significant effect on tourist satisfaction, making it the most dominant variable in influencing satisfaction among Sidoarjo City Tour Bus users. These findings indicate that tourist satisfaction is more strongly determined by perceptions of benefits, service quality, and the suitability between sacrifices made and benefits received rather than by emotional experience alone. Therefore, this study recommends that the management of the Sidoarjo City Tour Bus and the local government enhance service value through improvements in facilities, information systems and registration processes, as well as optimization of comfort and schedule certainty. These efforts are important to increase tourist satisfaction and to support sustainable tourism development in Sidoarjo Regency.
ANALISIS CITIZEN CENTERED DALAM PELAYANAN PENDAFTARAN TANAH SISTEMATIS LENGKAP (PTSL) PADA KANTOR PERTANAHAN KABUPATEN TULUNGAGUNG Widya Dwi Prastiwi; Fitrotun Niswah; Meirinawati; Eva Hany Fanida
Jurnal Media Akademik (JMA) Vol. 4 No. 2 (2026): JURNAL MEDIA AKADEMIK Edisi Februari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/4gk13g71

Abstract

Pelayanan publik yang efektif tidak hanya menekankan efisiensi birokrasi, tetapi juga menempatkan masyarakat sebagai pusat penyelenggaraan pemerintahan. Prinsip tersebut sejalan dengan pendekatan citizen centered governance yang menekankan partisipasi, transparansi, pemberdayaan, akuntabilitas, dan kesetaraan akses dalam pelayanan publik. Penelitian ini bertujuan untuk menganalisis penerapan prinsip citizen-centered governance dalam pelaksanaan Program Pendaftaran Tanah Sistematis Lengkap (PTSL) di Kantor Pertanahan Kabupaten Tulungagung. Program PTSL dipilih karena berperan penting dalam memberikan kepastian hukum kepemilikan tanah serta mendorong pemerataan ekonomi masyarakat. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi lapangan, dan dokumentasi. Informan penelitian meliputi pegawai BPN Kabupaten Tulungagung, perangkat desa, serta kelompok masyarakat (Pokmas) yang terlibat langsung dalam pelaksanaan PTSL. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan dengan mengacu pada teori citizen  centered governance dari Laegrid dan Rykkja (2018). Hasil penelitian menunjukkan bahwa pelaksanaan PTSL di Kabupaten Tulungagung telah mencerminkan prinsip citizen centered governance. Masyarakat terlibat aktif dalam setiap tahapan program, informasi disampaikan secara terbuka dan transparan, serta manfaat program dirasakan melalui kepastian hukum dan pemberdayaan ekonomi. Selain itu, mekanisme akuntabilitas berjalan responsif dan program dilaksanakan secara inklusif tanpa diskriminasi. Dengan demikian, PTSL tidak hanya meningkatkan kualitas pelayanan publik, tetapi juga memperkuat tata kelola pemerintahan yang partisipatif, transparan, dan berkeadilan.
Pengaruh Tingkat Pendidikan terhadap Kualitas Kinerja Aparatur Desa Kacangan Kecamatan Tambakrejo Kabupaten Bojonegoro Akmal Bhagaskara; Fitrotun Niswah; Meirinawati, Meirinawati; Eva Hany Fanida
Journal of Legal, Political, and Humanistic Inquiry Vol 1 No 3 (2026): March: Custodia: Journal of Legal, Political, and Humanistic Inquiry
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/v1k6eh65

Abstract

This study examines the influence of education level on the quality of performance of village apparatus in Kacangan Village, Tambakrejo District, Bojonegoro Regency. The research employs a quantitative approach using primary data collected from respondents through structured questionnaires. Data analysis was conducted using descriptive statistics and inferential analysis, including simple and multiple linear regression tests. The results indicate that the education level of village apparatus has a positive and significant effect on overall performance quality, particularly on the productivity dimension. The coefficient of determination shows that education level explains a substantial proportion of performance variation among village apparatus. However, further analysis reveals that education level does not significantly affect other performance dimensions, namely service quality, responsiveness, responsibility, and accountability. These findings suggest that formal education alone is insufficient to enhance all aspects of village apparatus performance. Organizational systems, work experience, leadership, and institutional control mechanisms play a critical role in shaping service-oriented and accountable performance. Therefore, improving village governance requires an integrated approach that combines education with continuous training and effective organizational management.  
Efektivitas Pelayanan Sistem Penerimaan Murid Baru (SPMB) di Sekolah Menengah Pertama Negeri 4 Lamongan Rahma, Evanda Arsinta; M, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18433328

Abstract

This study aims to analyze the effectiveness of the New Student Admission System (Sistem Penerimaan Murid Baru/SPMB) services at SMP Negeri 4 Lamongan in the 2025/2026 academic year. The research employed a qualitative approach with a descriptive design. Data were collected through observations, in-depth interviews, and documentation involving the SPMB committee, prospective students, and parents. The main research instrument was the researcher, supported by interview and observation guidelines. Data analysis was conducted inductively using the Miles and Huberman interactive model, consisting of data collection, data reduction, data display, and conclusion drawing. The results indicate that the implementation of SPMB services at SMP Negeri 4 Lamongan was effective in terms of goal achievement, integration, and adaptation. Admission targets were achieved according to the established capacity, coordination among committee members was well organized, and adaptive measures were implemented to address technical constraints and community needs. However, improvements in technical socialization and assistance are still required to enhance the quality of SPMB services in the future.
Persepsi Masyarakat Terhadap Proses Layanan Kuitansi Elektronik di Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Surabaya Aini, Fitri Nur; Niswah, Fitrotun; M, Meirinawati; Fanida, Eva Hany
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18465897

Abstract

Post-auction services are a crucial stage that connects the entire transaction process, where delays or irregularities in signing receipts can cancel asset acquisition, BPHTB payments, and ownership transfers. This study aims to analyze the influence of public perception on the electronic receipt service process in terms of speed, transparency, and accountability. This research uses a variance-based Structural Equation Modeling (SEM) or Partial Least Square (PLS) model with SmartPLS 4.0. Data analysis consists of two stages of testing, namely the outer model and the inner model. The results show that the public's perception of the electronic receipt service process in terms of speed, transparency, and accountability is positive and significant. This indicates an increase in the public's positive perception of the speed, transparency, and accountability of the service, followed by a significant increase in the overall assessment of the electronic receipt service. Thus, the combination of service speed, service transparency, and service accountability will play a significant role in shaping public perception and increasing public satisfaction with the service provided.                                                                                   
Evaluation of Technical Education and Training (Diklat) at the Human Resource Development Agency of East Java Province Hanindiya, Denok Elvira; M, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19383662

Abstract

Education and training are essential instruments in developing the competence and performance of civil servants. This study aims to analyze the evaluation of technical education and training programs at the Human Resource Development Agency (BPSDM) of East Java Province. The research employs a qualitative descriptive approach, with data collected through interviews, observations, and documentation. The evaluation of the training programs was analyzed using the Kirkpatrick evaluation model. The results indicate that technical training programs have been relatively effective at the reaction and learning levels, as evidenced by positive participant responses and improvements in knowledge and understanding of the training materials. However, effectiveness at the behavior and results levels has not been fully achieved. This condition is influenced by training planning that is not entirely based on participants’ needs, differences in initial competencies, limited practice time, and insufficient organizational support in encouraging the application of training outcomes in the workplace. This study concludes that improving training evaluation requires needs-based planning, more practical and applicable training design, and sustained organizational support to ensure that training outcomes lead to behavioral change and improved organizational performance at the Human Resource Development Agency of East Java Province.
Pengaruh Burnout terhadap Kinerja Pegawai Badan Pengelolaan Keuangan dan Aset Daerah Pemerintah Kota Surabaya B, Bunga; Fanida, Eva Hany; M, Meirinawati; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19332717

Abstract

Burnout is a form of work fatigue that arises due to prolonged work pressure and can impact the psychological condition of employees, thus potentially reducing the level of performance in the organization, especially in public sector agencies that have a high administrative burden and work responsibilities. This study was conducted to determine the effect of burnout on employee performance at the Regional Financial and Asset Management Agency of the Surabaya City Government. The method used was a quantitative approach through a survey, with data collection using a questionnaire to 76 respondents selected through a proportionate stratified random sampling technique. Furthermore, the data obtained were analyzed using a simple linear regression test with the help of IBM SPSS Statistics software. Based on the results of a simple linear regression analysis, the burnout variable has a regression coefficient (B) of -0.292 with a significance value of less than 0.001, which indicates that burnout has a negative and significant effect on employee performance. These results indicate that the higher the level of burnout experienced by employees, the lower the level of performance produced. This finding is also supported by the results of the partial test (t-test) which shows a significant effect of burnout on performance, so that the research hypothesis stating that burnout has an effect on employee performance can be accepted. In addition, the results of the coefficient of determination (R Square) of 0.353 indicate that burnout is able to explain 35.3% of the variation in employee performance, while the remaining 64.7% is influenced by other factors outside the research model.
INKLUSI SOSIAL PELAYANAN TRANSPORTASI SUROBOYO BUS DALAM PERSPEKTIF HIMPUNAN WANITA DISABILITAS (HWDI) KOTA SURABAYA Sibuea, Dipahot; Fitrotun Niswah; Meirinawati Meirinawati; Eva Hany Fanida
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 3 No. 2 (2026): JURNAL MULTIDISIPLIN ILMU AKADEMIK (JMIA)  April 2026
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v3i2.9574

Abstract

Social inclusion of people with disabilities in Surabaya reflects the government's commitment to creating equitable and friendly governance for all citizens, without exception. As a metropolitan city with a high level of development, Surabaya has strived to provide various facilities that support the fulfillment of the rights of people with disabilities, such as guiding blocks, ramps, braille, priority seats, and other facilities. However, behind these achievements, there is still a gap between the regulations that have been made and their implementation in practice. Various field findings indicate that some people with disabilities, especially members of the Indonesian Women's Association of Disabled People (HWDI) of Surabaya City, still face obstacles. This study aims to describe the social inclusion of Suroboyo Bus transportation services in Surabaya City from the perspective of the Indonesian Women's Association of Disabled People (HWDI) of Surabaya City using the principles of social inclusion of the World Bank (2022). This study uses a qualitative method with a descriptive approach. Data collection techniques were carried out through participatory observation, in-depth interviews, and documentation. Data analysis techniques include data reduction, data presentation, and drawing conclusions. The results of the study indicate that social inclusion of Suroboyo Bus transportation services is still partial. Positively, the Surabaya City Transportation Agency's efforts to provide inclusive facilities are quite adequate. However, there is a gap between regulations, implementation, and the actual experiences of members of the Indonesian Association of Women with Disabilities in Surabaya. This study recommends conducting a phased infrastructure evaluation and involving organizations of persons with disabilities that actively advocate for the rights of persons with disabilities.
Co-Authors Achmad Yoga Prasetiya ACHMAD ZAKARIYA ADHE PURNOMO Ahmad Sirojul Mahdi Aini, Fitri Nur Akmal Bhagaskara ALFINA NUR FAUZIYAH Ali Nurhadi ANGGA YUDISTHIRA Anisa Nur Fadilla Anton Wahyu Putra APRILIA SURYA TRIPRASTIWI ARJUNA DWI AMARTA PUTRA Ayu Aldania B, Bunga DIAH RESTU NUR NABILA DIMAS OKTAVIAN PRAYOGA HABIBILLAH DINI PUTRI PRATIWI EKA FAIRUZ IZDIHAR ERFI OKFIANA Ervita Tri Irianti Eva Hany Fanida EVA HANY FANIDA Eva Hany Fanida, Eva Hany Fadilla, Anisa Nur FERDINAN RAKHMAD YANUAR Filandita Ananda Kusuma Pratama FRITA AYU PRIBADI Gadis Bella Oktaviana Handayani, Avita Hanifa Putri Ambarini Hanindiya, Denok Elvira HELMI NUR FIRDAUS HERLINA NOVI PRAMANDANI Indah Prabawati M, Meirinawati MAHARFIAN KHALID YANUARDI MEIRINAWATI Meirinawati Meirinawati Meirinawati Meirinawati, Meirinawati MUHAMMAD AFGAN AKBAR SUPRIYADI Muhammad Iqbal Setianto Nadiah Aurahmadani Priyambodo NADYA ALVI RIZQA FARADILLA NIA ELVIANA NIA PARADITA ASRI NIKEN AULIA DWI ANUGRAH PUTRI NIKITA BAKUH TRIYONO NUGRAHA NANDA ARSEPTA NUNGKY ANGGELIYA NURMALA DWI MASTUROH Oktariyanda, Trenda Aktiva Olivia Agustin Nailatul Wardah PUTRI NOVIA AZHARI Rahma, Evanda Arsinta Ratna Ayu Rizqiyah Rizky Dwi Sulistyo Rahayu Salsabila Devira Kurnia Damayanti SETYO RAHAYU Sibuea, Dipahot TAUFAN TANJUNG Trenda Aktiva Oktariyanda Viranti Aulia Rahma Widya Dwi Prastiwi