Abstract: The implementation of information technology in healthcare services has become a strategic necessity for improving service efficiency and quality, particularly in patient queue management systems. RSIA Batusangkar, a medium-scale hospital, has experienced operational challenges related to manual queue management, including prolonged waiting times, service irregularities, and decreased patient satisfaction. This Community Service Program (Pengabdian kepada Masyarakat) aimed to optimize the use of information technology through the implementation of a web-based digital queue system integrated with the hospital’s internal service workflow. A participatory, community-driven approach was employed by involving hospital management, service staff, and patients throughout the stages of needs assessment, system design, implementation, and evaluation. The system was developed using the Agile methodology. Evaluation was conducted through quantitative pre- and post-implementation measurements, complemented by qualitative assessments. The results indicate that the digital queue system reduced the average patient waiting time by 44.4%, increased service throughput by approximately 50%, and improved patient satisfaction levels from moderately satisfied to satisfied–highly satisfied. These findings demonstrate that optimizing information technology through a digital queue system effectively enhances operational efficiency and the overall quality of healthcare services. This program is expected to serve as a practical reference model for digital transformation in regional hospital services. Keyword: digital queue system, information technology, service efficiency, hospital services, community service. Abstrak: Penerapan teknologi informasi dalam layanan kesehatan menjadi kebutuhan strategis untuk meningkatkan efisiensi dan kualitas pelayanan, khususnya pada sistem antrian pasien di rumah sakit. RSIA Batusangkar sebagai rumah sakit skala menengah masih menghadapi permasalahan antrian manual yang berdampak pada lamanya waktu tunggu, ketidakteraturan layanan, serta menurunnya kepuasan pasien. Kegiatan Pengabdian kepada Masyarakat (PkM) ini bertujuan untuk mengoptimalkan pemanfaatan teknologi informasi melalui implementasi sistem antrian digital berbasis web yang terintegrasi dengan alur layanan internal rumah sakit. Metode PkM yang digunakan adalah pendekatan partisipatif berbasis kebutuhan (community-driven), melibatkan manajemen rumah sakit, petugas layanan, serta pasien. Pengembangan sistem dilakukan menggunakan metodologi Agile, sementara evaluasi dilakukan melalui pengukuran kuantitatif pra dan pasca implementasi serta evaluasi kualitatif. Hasil kegiatan menunjukkan bahwa sistem antrian digital mampu menurunkan waktu tunggu pasien rata-rata sebesar 44,4%, meningkatkan throughput pelayanan hingga 50%, serta meningkatkan skor kepuasan pasien dari kategori cukup puas menjadi puas–sangat puas. Temuan ini menunjukkan bahwa optimalisasi teknologi informasi melalui sistem antrian digital efektif dalam meningkatkan efisiensi operasional dan kualitas layanan kesehatan. Program PkM ini diharapkan menjadi model transformasi digital layanan rumah sakit di daerah. Kata kunci: sistem antrian digital, teknologi informasi, efisiensi layanan, rumah sakit, pengabdian kepada masyarakat.