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KUALITAS PELAYANAN PRAMUWISATA BERBAHASA PERANCIS DI BALI Paramita, Ratri; Hadi Sukarno, Teguh; Kusumarini, Indah
JURNAL KEPARIWISATAAN Vol 17 No 1 (2018): Kepariwisataan-Maret
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Sekolah Tinggi Pariwisata Nusa Dua Bali

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Penelitian ini bertujuan untuk mengetahui kualitas pelayanan pramuwisataberbahasa Perancis di Bali pada saat peak season jumlah kunjungan wisatawanPerancis di Bali, yaitu sekitar bulan Juli-September. Data dari DPD HPI (Himpunan Pramuwisata Bali) jumlah pramuwisata Bahasa Perancis sekitar 8.198 orang namun baru 235 orang yang sudah tersertifikasi. Data diperoleh dengan menyebarkan kuesioner atau angket kepada sejumlah wisatawan Perancis yang berkunjung ke Bali dan kemudian dianalisis menggunakan ServQual Analysis dengan membandingkan antara persepsi dan ekspektasi wisatawan terhadap pelayanan pramuwisata berbahasa Perancis di Bali yang meliputi dimensi Bukti Fisik (Tangible), Kehandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance) dan Empati (Empathy). Dari hasil pengolahan data dengan SPSS 13.0 diketahui hasil analisis menyatakan bahwa dari dimensi Bukti Fisik (Tangible) mendapat rata-rata skor 0.38 (sangat memuaskan), dimensi Kehandalan (Reliability) mendapat skor -0,97 (tidak memuaskan), dimensi Daya Tanggap (Responsiveness) mendapat skor -1.15 (tidak memuaskan), dimensi Jaminan (Assurance) mendapat skor -2.99 (tidak memuaskan), dan dimensi Empati (Empathy) mendapat skor -0.39 (tidak memuaskan). Sedangkan berdasarkan penilaian wisatawan, nilai rata-rata dari ekspektasi wisatawan adalah 3.46, sedangkan nilai rata-rata dari persepsi atau pelayanan pramuwisata berbahasa Perancis di Bali adalah 3.29, yang berarti bahwa nilai ekspektasi wisatawan lebih tinggi daripada persepsi. Berdasarkan perhitungan ServQual yaitu nilai rata-rata persepsi dikurangi dengan nilai rata-rata kepuasan wisatawan maka hasil dari nilai kepuasan wisatawan adalah -0,17 yang dapat disimpulkan bahwa wisatawan merasa tidak terpuaskan karena harapannya tidak terpenuhi.

KUALITAS PELAYANAN PRAMUWISATA BERBAHASA PERANCIS DI BALI Paramita, Ratri; Hadi Sukarno, Teguh; Kusumarini, Indah
JURNAL KEPARIWISATAAN Vol 17 No 1 (2018): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat STP Nusa Dua Bali

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The goal of this research is to find the quality service of French-speaking guidewhen they serve during the peak season in Bali, between Juli-Septembre. In another hand, according to the data of Bali’s Guide Office, there are only 235 among 8.198 French speaking guides who are competence and certified. The data were collected using a questionnaire with Likert Scale of degree 5. The data were analyzed using 5 dimensions of ServQual, and analyzed by comparing between the expectation and perception of tourists toward the quality services Bali’s French speaking guides which are: Tangible, Reliability, Responsiveness, Assurance and Empathy. The data also analyzed by using SPSS System version 13,0. The result of-of this analysis are: the mean score of tourist expectation of quality services Bali’s French speaking guides is in 3.46, and the men score of tourist perception of quality services Bali’s French speaking guides is in 3.29. It means that tourists are not satisfied.

PENGARUH PENERIMAAN DIRI TERHADAP PENYESUAIAN DIRI PENDERITA LUPUS Paramita, Ratri; Margaretha, Margaretha
Jurnal Psikologi Vol 12, No 1 (2013): April 2013
Publisher : Faculty of Psychology, Diponegoro University

The study was conducted in 55 female adolescents (age 16-22 years) to determine whether there is effect of the self acceptance on the self adjustment of people living with Lupus. Data collection was conducted via self-report questionnaire of self acceptance consisting of 39 items and self adjustment questionnaire consists of 45 items; both scales were developed based on Mental Health theory by Schneiders (1964). Data analysis was performed with the statistical techniques of correlation and regression using SPSS version 16.0 for Windows. The result shows that there is a positive correlation between self-acceptance with self adjustment among people living with Lupus (r = 0.760, p < 0.001). Further regression analysis found the effect of self-acceptance to self adjustment among people living with Lupus (Î² = .863, r2 = .577). This research provides empirical evidence of the causal relationship between self-acceptance and self-adjustment among people living with Lupus.

KUALITAS PELAYANAN PRAMUWISATA BERBAHASA PERANCIS DI BALI Paramita, Ratri; Hadi Sukarno, Teguh; Kusumarini, Indah
JURNAL KEPARIWISATAAN Vol 17 No 1 (2018): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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The goal of this research is to find the quality service of French-speaking guidewhen they serve during the peak season in Bali, between Juli-Septembre. In another hand, according to the data of Baliâ€™s Guide Office, there are only 235 among 8.198 French speaking guides who are competence and certified. The data were collected using a questionnaire with Likert Scale of degree 5. The data were analyzed using 5 dimensions of ServQual, and analyzed by comparing between the expectation and perception of tourists toward the quality services Baliâ€™s French speaking guides which are: Tangible, Reliability, Responsiveness, Assurance and Empathy. The data also analyzed by using SPSS System version 13,0. The result of-of this analysis are: the mean score of tourist expectation of quality services Baliâ€™s French speaking guides is in 3.46, and the men score of tourist perception of quality services Baliâ€™s French speaking guides is in 3.29. It means that tourists are not satisfied.

KEMAMPUAN BERBAHASA INGGRIS MAHASISWA SEKOLAH TINGGI PARIWISATA NUSA DUA BALI YANG MENGIKUTI INTERNSHIP PROGRAM PADA INDUSTRI PARIWISATA DI BALI Ni Kade Juli Rastitiati; Lukia Zuraida; Indah Kusumarini; Ratri Paramita; Teguh Hadi Sukarno; luh' Tri Lilasari
JURNAL BISNIS HOSPITALITI Vol 5 No 1 (2016): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v5i1.112

The research aimed at knowing and analyzing the competence of English language of the students of Sekolah Tinggi Pariwisata Nusa Dua Bali (STPNB) who joined the internship training program in hospitality industries in Bali. To meet the research objectives, the questionnaires were delivered to 50 respondents. The other method utilized was interview to staff of tourism industries who supervised the students.The data were then analyzed quantitatively based on Likert Scale, and qualitatively on the basis of the theory and concept of English language competency. The research found out that the overall English language competence of STPNB's students who joined the internship training program was good. The specific results were that the competence ofspeaking and reading were good, while the competence of listening and writing were fair. The implication of these research findings are the English language teaching in STPNB has to provide more practice on listening and writing aspects.

KUALITAS PELAYANAN PRAMUWISATA BERBAHASA PERANCIS DI BALI Ratri Paramita; Teguh Hadi Sukarno; Indah Kusumarini
JURNAL KEPARIWISATAAN Vol 17 No 1 (2018): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v17i1.33

The goal of this research is to find the quality service of French-speaking guidewhen they serve during the peak season in Bali, between Juli-Septembre. In another hand, according to the data of Bali’s Guide Office, there are only 235 among 8.198 French speaking guides who are competence and certified. The data were collected using a questionnaire with Likert Scale of degree 5. The data were analyzed using 5 dimensions of ServQual, and analyzed by comparing between the expectation and perception of tourists toward the quality services Bali’s French speaking guides which are: Tangible, Reliability, Responsiveness, Assurance and Empathy. The data also analyzed by using SPSS System version 13,0. The result of-of this analysis are: the mean score of tourist expectation of quality services Bali’s French speaking guides is in 3.46, and the men score of tourist perception of quality services Bali’s French speaking guides is in 3.29. It means that tourists are not satisfied.

Current studies in local-culture based ELT materials development evaluation instruments: Systematic review ikhsanudin, ikhsanudin; Ikramunnisa, Erica; Paramita, Ratri
Journal of Applied Studies in Language Vol. 7 No. 2 (2023): December 2023
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasl.v7i2.207-215

This systematic literature review was completed to investigate the status quo of evaluation instruments utilized in the development of local-culture based ELT materials in Indonesia. The main concern in this review is the validity of the evaluation instrument. This research used the PRISMA 2020 model to review the existing studies in the intended area. The data were collected from the Garuda database an official database to index articles published in Indonesia. There are 2.394 studies obtained and only 76 of them fulfil all criteria for analysis. Out of 76 studies reviewed, the results show that there are no studies that have validated their evaluation instruments. In addition, 56 studies prefer to use self-made evaluation instruments in the materials development process. Only 10 studies chose to adapt the available evaluation instrument from other sources in their development process. This review found that there is a gap that lies between the available local culture-based ELT materials evaluation instruments and the need of validity to be applied to materials development. It suggested the need of more studies in instrument development and validation to support Indonesian local-culture based ELT materials development. In the long run, the local culture will be globally well-known and accepted if the materials are available and accessible world-wide.

English Language Attitude of the Local Tourism Workers at Munggu Tourism Village Badung Regency Bali Murdana, I Ketut; Paramita, Ratri
LACULTOUR: Journal of Language and Cultural Tourism Vol. 1 No. 2 (2022): LACULTOUR: Journal of Language and Cultural Tourism
Publisher : Unit Pelayanan Bahasa, Politeknik Pariwisata Bali

The research aimed at studying and analyzing English language attitude of the local tourism workers at Munggu Tourism Village of Badung Regency Bali. The primary research data are directly collected from the research informan using the non-participatin observation, structured interview processes, and also from the research questionnaire completion. The informan were selected using non-probability sampling technique which are: purposive, snowball, and abundant sampling techniques with the total members of 30 samples are analysed. The research finding showed that 0,88% of the informan showed positive attitude toward English, from the genders point of view, the total numbers of 0,76% and 0,25% showed positive attitude toward English. Based on the tourism jobs the total members of informan showed positive attitude toward English

Implementasi ramah lingkungan di pusat kuliner pasar Kreneng Denpasar, Bali Susanto, Budi; Paramita, Ratri; Zulfan, Muhammad; Sutiarso, M. Agus
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 1 No. 1 (2024): March 2024
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v1i1.2

This research aims to find out how the environmentally friendly concept is implemented and what must be improved to raise the awareness of eco-friendly behavior of the food stall runners at the culinary center of Kreneng night market in Denpasar. Environmentally friendly behavior or eco-friendly behavior refers to behavior that is not harmful to the environment. In terms of products, this means everything from production to packaging and marketing must be environmentally safe. Business activities that are not environmentally friendly can cause global warming. Furthermore, global warming means increasing the average temperature of the earth's atmosphere, sea, and land. The impact of global warming results in sea level rise, climate change, damage to organisms, and effects on water availability. The impact of environmental damage will chain if there is no effort to anticipate it. One way to anticipate ecosystem damage that needs to be done is implementing environmentally friendly behavior. An environmentally friendly lifestyle needs to be implemented in order to minimize damage to the ecosystem. Environmentally friendly business activities are currently being promoted throughout the world. Ecosystem damage affects economic, social problems, and even socio-political stability in a country and even the world and will have a direct or indirect impact on human life. This research is descriptive qualitative research. Data sources were obtained from library studies and direct interviews with business actors in the restaurant sector. From this research, it was found that several large restaurants, especially those located in 5-star hotel environments, have carried out business activities that indicate they are environmentally friendly by carrying out green actions, green food, and green donations.

Pelatihan Pengelolaan UMKM dalam Penyelenggaraan Event: di Desa Panji, Bali Wirata, I Nengah; Citrawati , Luh Putu; Kusumarini, Indah; Paramita, Ratri; Ariasri, Nyoman Reni; Widaharthana, I Putu Esa; Arjaya, Ketut; Suprastayasa, I Gusti Ngurah Agung; Swandewi, Ni Kadek; Sumadi, I Gede; Asmarani, I Gusti Ayu Ratih
Masyarakat Pariwisata : Journal of Community Services in Tourism Vol. 5 No. 2 (2024)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/mp.v5i2.1608

Desa Panji memiliki beragam produk usaha menengah dan kecil yang beberapa diantaranya sudah sampai tingkat nasional. Selain sebagai desa wisata, Desa Panji juga berhasil meraih juara 1 badan usaha milik desa tingkat nasional dan Desa Cemerlang terbaik se-Bali Nusra tahun 2022 dari 53 desa finalis. Potensi produk UMKM tersebut masih kurang terkelola dengan baik, terutama dalam berbagai event dan mendukung pengembangan pariwisata. Oleh karena itu, Program Studi Manajemen Event Politeknik Pariwisata Bali memberikan pengabdian kepada masyarakat berupa pelatihan. Topik pelatihan tersebut adalah Pengelolaan UMKM dalam rangka Festival Desa. Peserta pelatihan adalah seluruh pemangku kepentingan Desa Panji, khususnya UMKM dan pelaku pariwisata. Luaran dari kegiatan ini adalah peserta mampu membuat perencanaan bisnis UMKM, desain produk yang lebih menarik, serta pengelolaan pameran UMKM dalam suatu event. Kegiatan pengabdian kepada masyarakat ini diharapkan dapat meningkatkan tata kelola produk UMKM dan bersinergi dengan pengembangan pariwisata Desa Panji.

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