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All Journal JURNAL RISET AKUNTANSI DAN AUDITING JURNAL ADMINISTRASI PUBLIK JURNAL ILMU ADMINISTRASI (JIA) JURNAL ADMINISTRASI BISNIS JURNAL ILMIAH SOCIETY The Studies of Social Sciences International Journal of Science and Society (IJSOC) Jurnal Administrasi Bisnis
Riane Pio
Program Studi Administrasi Bisnis Universitas Sam Ratulangi
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Materials Science & Nanotechnology Social Sciences

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Pengaruh Kepemimpinan, Budaya Organisasi, Kualitas Pelayanan Terhadap Kepuasan Pelanggan PT. Astra Internasional, Tbk. Daihatsu Cabang Malalayang Siwu, Priskilla Natalia; Pio, Riane J; Liando, Daud Markus
JURNAL ILMIAH SOCIETY Vol 22, No 1 (2016)
Publisher : JURNAL ILMIAH SOCIETY

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Abstract

This research aims to know the influence of leadership against the leadership, the influence of organizational culture on quality of service, leadership influence towards customer satisfaction, the influence of organizational culture on quality of service, the influence of organizational culture towards customer satisfaction, influence the quality of service towards customer satisfaction. Research methods using this type of quantitative research. Analysis tools using Structural Equation Modeling (SEM). The conclusion that the leadership will have an impact on the high culture of the Organization and influence on quality of service, but not directly influential leadership towards customer satisfaction, organizational culture influence on quality of service and customer satisfaction, and quality of service to customer satisfaction in the PT. Astra International Keywords : leadership, organizational culture, service quality,
Pengaruh Kepemimpinan Etis dan Budaya Organisasi Terhadap Kinerja Karyawan Pada PT. Asuransi Umum Bumiputera Muda 1967 Maudul, Angel; Pio, Riane J.; Runtuwene, Roy F.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 6, No 003 (2018): JURNAL ADMINISTRASI BISNIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.6.003.2018.20278.%p

Abstract

This study aims to determine the influence of ethical leadership on employee performance, to determine the influence of organizational culture on employee performance and to determine the influence of ethical leadership and organizational culture on employee performance at PT. Asuransi Umum Bumiputera Muda 1967. A leader with high ethical leadership and organizational culture can influence individuals or groups to behave in accordance with organizational or corporate goals. Therefore, companies or organizations need to pay attention to matters that include leadership ethics and organizational culture so that employee performance can be developed for the progress of the organization or company. This research uses quantitative research method, with multiple regression analysis approach to know the level of influence between variables, and t test seen from the level of significance between variables, namely ethical leadership (X1), organizational culture (X2) and employee performance (Y). While to know the value of influence of ethical leadership variable and organizational culture together to employee performance seen from F count bigger dat F table. The results of this study indicate that ethical leadership and organizational culture have a positive and significant influence on employee performance, so the hypothesis that there is influence of ethical leadership on employee performance, there is influence of organizational culture on employee performance and there is influence ethical leadership and organizational culture on employee performance otherwise acceptable.
Pengaruh Disiplin Kerja Dan Loyalitas Karyawan Terhadap Kinerja Karyawan Pada PT. Columbindo Perdana Cabang Manado Tamba, Anjelika W.; Pio, Riane J.; Sambul, Sofia A. P.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 7, No 001 (2018): JURNAL ADMINISTRASI BISNIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.7.001.2018.21124.33-41

Abstract

Employees as the most important elements in the organization function as a tool to improve company performance. Therefore, special attention is needed so that employee performance can be maximized. The purpose of this study is to determine the effect of Work Discipline and Employee Loyalty on the performance of employees of PT. Columbindo Perdana Branch Office Manado. Work Discipline is a mental attitude that is reflected in the actions or behavior of individuals, groups or communities in the form of adherence to the rules or regulations that have been established. Employee Loyalty is one of the elements used in employee appraisal which includes loyalty to his work, position andorganization. This research uses descriptive quantitative method with data analysis techniques using validity test, reliability test, multiple linear regression analysis, t test, f test, and determination coefficient using SPSS. Based on statistical analysis obtained the following results: Hypothesis Test Results show that Work Discipline and EmployeeLoyalty simultaneously affect Employee Loyalty of PT. Columbindo Perdana Branch Office Manado, while Employee Loyalty has no partial effect on Employee Performance of PT. Columbindo Perdana Branch Office Manado. In general, Work Discipline has been good, so it must be maintained. While Employee Loyalty must be studied further so thatboth variables can have a positive impact on Employee Performance.Keywords: Discipline, Loyalty and Employee Performance.
Pengaruh Locus Of Control Dan Motivasi Terhadap Kinerja Individu Pada PT. Nusa Halmahera Minerals Bawanda, Brenda H.; Pio, Riane J.; Rumawas, Wehelmina
JURNAL ADMINISTRASI BISNIS (JAB) Vol 6, No 004 (2018): JURNAL ADMINISTRASI BISNIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.6.004.2018.21085.36-44

Abstract

The background of this research is PT Nusa Halmahera Minerals where the author will examine the extent of the relationship between Locus Of Control and Motivation to Performance of Individuals within the scope of Human resources. The purpose of this study was to find out and obtain a review of the influence of locus of control, while Motivation is an urge in a person to be able to do what he wants to do, but motivation is followed by a will while individual performance ishow good or qualified employees are in carrying out their responsibilities or you can also say the work done by the employee. The author takes the locus of control research title because the LOC is divided into two parts, namely the external LOC and internal LOC and Motivation as a measure to see whether a strong or weak relationship between variables. this is a quantitative descriptive study with a sample of 100 respondents obtained by using probability sampling method withproportionale sampling method using 1-5 Likert scale measuring instruments. to test the effect of the quality used by the instrument, test validity and reliability, while the data were analyzed using multiple linear regression method with t test and coefficient of determination (multiple correlation). therefore, H1 and H2 are rejected, which means that simultaneously the independent variables (locus of control and motivation) have a positive effect on the dependent variable  individualperformance) but are very weak or small in relation between the two. The results of the coefficient of determination show that the adjusted R square rate is -0.018 or 01.8%, which means that variations in individual performance can be explained by locus of control and motivation, while the remaining 98.2% can be explained by other variables outside the research variable.Key Words: Locus Of Control, Motivation, Individual Performance.
Pengaruh Brand Image Dan Persepsi Harga Terhadap Kualitas Pelayanan Dan Kepuasan Pelanggan (Studi Pada Pelanggan Datsun Nissan Martadinata) Junior, Oscar Marco Sanny; Areros, William Agustinus; Pio, Riane J.
JURNAL ADMINISTRASI BISNIS Vol 8, No 2 (2019): Marketing, Human Resources And Company Management
Publisher : Sam Ratulangi University

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Abstract

The immediate objectives of this research is to determined the effect of (1) Brand Image towards Service Quality on Datsun Nissan Martadinata customers, (2) Brand Image towards Customer Satisfaction on Datsun Nissan Martadinata customers, (3) Price Perception of Service Quality on Datsun Nissan Martadinata customers, (4 ) Price Perception of Customer Satisfaction on Datsun Nissan Martadinata customers, and (5) Service Quality towards Customer Satisfaction on Datsun Nissan Martadinata customers. The quantitative research is adapted as the method in this study and used questionnaire as the reflection of its method. Datsun buyers at Nissan Martadinata Manado are used as the population and Datsun customers are used as the samples. The questionnaires will be distributed with purposive sampling method. This study uses SmartPLS software to assist the Partial Least Square (PLS) analysis. The study resulted in 3 hypotheses were rejected from 5 hypotheses.
Pengaruh Brand Image dan Persepsi Harga Terhadap Kualitas Pelayanan dan Kepuasan Pelanggan (Studi pada Pelanggan Datsun Nissan Martadinata) Junior, Oscar Marco Sanny; Areros, William A.; Pio, Riane J.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 8, No 2 (2019): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.8.2.2019.23508.1-9

Abstract

The immediate objectives of this research is to determined the effect of (1) Brand Image towards Service Quality on Datsun Nissan Martadinata customers, (2) Brand Image towards Customer Satisfaction on Datsun Nissan Martadinata customers, (3) Price Perception of Service Quality on Datsun Nissan Martadinata customers, (4) Price Perception of Customer Satisfaction on Datsun Nissan Martadinata customers, and (5) Service Quality towards Customer Satisfaction on Datsun Nissan Martadinata customers. The quantitative research is adapted as the method in this study and used questionnaire as the reflection of its method. Datsun buyers at Nissan Martadinata Manado are used as the population and Datsun customers are used as the samples. The questionnaires will be distributed with purposive sampling method. This study uses SmartPLS software to assist the Partial Least Square (PLS) analysis. The study resulted in 3 hypotheses were rejected from 5 hypotheses.
Pengaruh Marketing Mix dan Service Quality Terhadap Consumer Satisfaction Transmart Coarrefour Grand Kawanua dan Trans Studio Mini Wowiling, Christine Natalia; Pio, Riane J.; Kalangi, Johnny A. F
JURNAL ADMINISTRASI BISNIS (JAB) Vol 9, No 1 (2019): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.9.1.2019.23513.1-9

Abstract

This study aims to determine the extent the influence of classic markeing mix with variable product, price, place and promotion, on consumer satisfaction and the effect of service quality on consumer satisfaction. The populations in this study were Grand Kawanua Manado Transmart Carrefour customers, amounting to 1920 people, while the number of samples was 100 respondents. This study uses a quantitative approach with SEM-PLS analysis. The resluts of the study indivate that there is an effect of marketing mix on consumer satisfaction, and service quality influencing consumer satisfaction. To maintain consumer satisfaction in the eara of very tight retail business competition, companies should continue to improve service quality to customers by paying attention to the elements of marketing mix such as determining reasonable and competitive prices, good product quality, and continuing promotion. The results of this study are expected to provide benefits for other researchers, and for practitioners in developing retail business marketing strategles.
TATA KELOLA USAHA TANI DALAM PERSPEKTIF KELOMPOK TANI KAROONG DESA TALIKURAN KECAMATAN SONDER Pio, Riane Johnly
The Studies of Social Sciences Vol 1, No 1 (2019)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35801/tsss.2019.1.1.25013

Abstract

Tujuan dari kegiatan pengabdian pada masyarakat ini adalah untuk mengetahui pandangan petani tentang tata kelola usaha tani yang mereka lakukan saat ini dan prospek pengembangannya di masa yang akan datang. Kegiatan ini  dilakukan dalam bentuk focus group disccusion, wawancara dan pengisian kuesioner kepada 25 orang anggota kelompok tani. Hasil kegiatan ini mengindikasikan mayoritas anggota kelompok tani belum pernah mengikuti pelatihan yang berhubungan dengan tata kelola usaha tani. Namun demikian, mereka ingin menjadi petani yang sukses, dengan berani mengambil resiko sebagai modal dasar keberhasilan memulai suatu usaha. Berbagi pengetahuan untuk memanfaatkan sumber daya alam disekitar lingkungan merupakan wujud keberhasilan dalam mengelola usaha tani. Namun demikian, keterbatasan modal menjadi kendala utama dalam mengembangkan usaha tani dan memulai suatu usaha. Karena itu, informasi tentang akses pembiayaan, persyaratan dan prosedur mendapatkan modal usaha dari lembaga keuangan harus dibuka seluas-luasnya. Dalam rangka memperkaya pengetahuan dan meningkatkan kemampuan petani dalam mengelola usaha, maka perlu dilakukan pelatihan dan pendampingan yang intensif agar kemampuan usaha tani meningkat dan memiliki produk  dengan nilai jual yang tinggi.
Pengaruh Independensi, Profesionalisme dan Role Stress Terhadap Kinerja Auditor BPK RI Perwakilan Provinsi Sulawesi Utara Tubagus, Sofyan; Pio, Riane Johnly; Rumawas, Wehelmina
JURNAL RISET AKUNTANSI DAN AUDITING "GOODWILL" Vol 9, No 1 (2018): Goodwill Vol. 9 No. 1 Januari-Juni 2018
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35800/jjs.v9i1.19102

Abstract

Abstract. This research aims to know the influence of independence, professionalism and role stress on the performance of BPK RI auditors Regional Office For North Sulawesi Province. The sample size in this study is 63 respondents which is the total population of BPK RI auditor Regional Office for North Sulawesi Province. Method of analysis used is Structural Equation Modeling with Partial Least Squares approach (SEM-PLS).The results of this study show that as partially, independence has a positive effect on performance, as well as professionalism that positively affect the performance, while for variable role stress has a negative effect on performance. Furthermore, the simultaneous test found that independence, professionalism and role stress simultaneously affect to the performance. The results of this study also found that besides the independence and professionalism variables, the role stress variable has the most dominant influence, therefore it is always necessary to review and formulate the rules, policies and institutional strategies of BPK RI, especially at the Regional Office For North Sulawesi to suppress level of role stress for better auditor performance.Keywords: Independency, Profesionalism, Role Stress, PerformanceAbstrak. Penelitian ini dilakukan dengan tujuan untuk menganalisis pengaruh independensi, profesionalisme dan role stress terhadap kinerja auditor BPK RI Perwakilan Provinsi Sulawesi Utara. Ukuran sampel dalam penelitian ini sebanyak 63 responden yang merupakan jumlah populasi keseluruhan dari auditor BPK RI Perwakilan Provinsi Sulawesi Utara yang ada. Metode analisis yang digunakan adalah Structural Equation Modeling dengan pendekatan Partial Least Squares (SEM-PLS). Hasil dari penelitian ini menunjukkan bahwa secara parsial independensi berpengaruh positif terhadap kinerja, begitu juga dengan profesionalisme yang berpengaruh positif terhadap kinerja, sedangkan untuk variabel role stress memiliki pengaruh negatif terhadap kinerja. Selanjutnya untuk pengujian simultan didapatkan independensi, profesionalisme dan role stress secara bersama-sama berpengaruh terhadap kinerja. Hasil dari penelitian ini juga menemukan bahwa disamping variabel independensi dan profesionalisme, variabel role stress adalah yang memiliki pengaruh paling dominan, untuk itu perlu selalu dilakukan pengkajian dan perumusan terhadap aturan, kebijakan maupun strategi kelembagaan dari BPK RI khususnya pada Perwakilan Provinsi Sulawesi Utara untuk bisa menekan tingkat role stress agar kinerja auditor semakin baik.Kata kunci: Independensi, Profesionalisme, Role Stress, Kinerja
PENGARUH KESELAMATAN DAN KESEHATAN KERJA TERHADAP KEPUASAN KERJA PADA PT. PANDAWA SURYA SENTOSA DI KOTA BALIKPAPAN, KALIMANTAN TIMUR Suryawan, Kadek Senli Bonix; Pio, Riane; Rumawas, Wehelmina
JURNAL ADMINISTRASI PUBLIK Vol 4, No 61 (2018)
Publisher : Sam Ratulangi University

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Abstract

The purpose of this study was to determine the effect of work safety and occupational health on jobsatisfaction at PT. Pandawa Surya Sentosa in Balikpapan City, East Kalimantan. This research uses aquantitative approach. The subjects of this study were 107 employees selected using random samplingtechnique. Data collection methods used is the scale of work safety, occupational health and jobsatisfaction. The collected data were analysed using multiple linear regression analysis using theStatistical Package for Social Sciences (SPSS) program for Windows 24.0.The results of the study with a confidence level of 95% showed that: (1) there was no effect of work safetyon job satisfaction can be shown based on the t test that the value of count 0.101 < t table 1,983 and thevalue Sig 0,919 > 0,05, and β = 0,009; (2) there is a work health effect on job satisfaction can be shownbased on the t test that the value of count 4.191 > t table 1,983 and the value of Sig 0,000 < 0,05, and β =0,009; (3) Based on the results of the f test, that the F count > F table (8.782> 2.30) with a significant0.000 <0.05, this means that the independent variables (X1) and (X2) simultaneously have a significantpositive effect on employee job satisfaction at PT. Pandawa Surya Sentosa in Balikpapan City, EastKalimantan.Keywords: Work Safety, Occupational Health, Job Satisfaction
Co-Authors Adilang, Virnia R. L. D. Aditya, I Putu Khrisna Raka AMELIA R Musak Anggoman, Meisy Asaloei, Sandra I. Asaloei, Sandra Ingried Bawanda, Brenda H. CINDY CLAUDIA WEWENGKANG DjelaDjela, Kristian Soleman Dolina Laura Tampi, Dolina Laura Glady Ester Sendow Ischevell Vialara Saina, Ischevell Vialara Johny Montolalu Junior, Oscar Marco Sanny Kalangi, Johnny A. F Kalangi, Johny A. F. Karisoh, Omega Gratia Anita Karisoh Gratia Anita KAUNANG, FRIENDLY FRISKI Kawulur, Tresia Karli Kending, Richard KENELAK, DINUS Lempoy, Christo Lengkong, Anjelika Prisilia Liando, Daud Markus Livi Pangemanan, Friane Lompoliuw, Trecya S. M. Lumiu, Charlos Alexander MAKALUAS, CHRISTIAN G. MANAWAN, RIDHO V. Maudul, Angel Max Pangkey Memah, Leonardo MEWOH, ANFFERNEY DALLEN Mieke Roring Nelwan, Jerry Putri Listia Anwar, Putri Listia REVO Tampi Reyne Ivone Radangkilat Rogahang, Joula Jety Runtuwene, Roy F. Runtuwene, Roy F. Sambul, Sofia A. P. Sambul, Sofia A. P. SHINTA RUNDENGAN Siti Munawaroh Siwu, Priskilla Natalia Sonny Gerson Kaparang, Sonny Gerson Sontje Sumayku SUMAMPOUW, HARRY J. Suryawan, Kadek Senli Bonix Tamba, Anjelika W. Tampi, Agustina Nola TAMPI, JOHNY Thanan, Rizki Reinaldi TINNEKE TUMBEL Tubagus, Sofyan TUMIMBANG, ANDREW M. M. Ventje Tatimu, Ventje Wehelmina Rumawas Wihelmina Rumawas, Wihelmina William A. Areros William Agustinus Areros Wowiling, Christine Natalia