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All Journal Sosiohumaniora Jurnal Akuntansi dan Keuangan International Conference on Law, Business and Governance (ICon-LBG) SOSIALITA Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Kebijakan dan Pelayanan Publik Visionist Admisi dan Bisnis MUHARRIK: JURNAL DAKWAH DAN SOSIAL Social, Humanities, and Educational Studies (SHEs): Conference Series JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Business Perspective Journal Jurnal Media Pengabdian Kepada Masyarakat (JM-PKM) Best Journal of Administration and Management Journal of Business, Social and Technology Journal of Commerce Management and Tourism Studies Journal of Advances in Accounting, Economics, and Management Journal of Business and Halal Industry Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pengabdian UMKM International Journal of Business and Quality Research International Journal of Economics, Business and Innovation Research Multidisciplinary Indonesian Center Journal Jurnal Riset Multidisiplin Edukasi International Journal of Multidisciplinary Reseach Journal of Communication Science and Public Administration
Agus Purnomo
Universitas Bandar Lampung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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THE ROLE OF TRAINING IN IMPROVING THE CAPACITY OF VILLAGE GOVERNMENT APPARATUS (A Study at the Village Government Training Center Office in Lampung, Ministry of Home Affairs) Siti Susiati Ambri; Agus Purnomo
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agust
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

The research method used is descriptive qualitative research. This method is used to describe the role of training in improving the capacity of village government apparatus (a study at the Village Government Office in Lampung, Ministry of Home Affairs). All data were obtained directly from informants in the field using interviews and document studies. The results of the study indicate that training plays a crucial role in improving the capacity of village government apparatus through the dimensions of knowledge, skills, attitudes and behavior, as well as leadership and management. Through planned and ongoing training, village apparatus can improve their understanding of regulations and policies, develop technical and service skills, develop professional attitudes and integrity, and strengthen leadership and management capabilities within village government organizations.
EMPLOYEE PERFORMANCE ANALYSIS AT THE SUNGKAI TENGAH SUBDISTRICT OFFICE, NORTH LAMPUNG REGENCY Yudhi Stiawan; Agus Purnomo
International Journal of Multidisciplinary Reseach Vol. 2 No. 3 (2026): June
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This study analyzes employee performance at the Sungkai Tengah Subdistrict Office, North Lampung Regency. The research was motivated by the strategic role of subdistrict employees in delivering public services and by preliminary indications of administrative delays, uneven coordination, and limited use of administrative technology. The study used a qualitative descriptive approach with data collected through interviews, observation, and documentation. The analysis applied employee performance indicators consisting of work quality, work quantity, cooperation, responsibility, and initiative, while also identifying supporting and inhibiting aspects of performance implementation. The findings show that employee performance is generally good. Work quality, work quantity, and responsibility are categorized as good, whereas cooperation and initiative are fairly good and still require improvement. Supporting aspects include employee work ability, motivation, discipline, a conducive work environment, available facilities, and leadership support. Inhibiting aspects include administrative delays, uneven technological capacity, workload imbalance, limited inter-unit coordination, and different levels of employee experience.
COORDINATION MANAGEMENT ANALYSIS BETWEEN THE PROTOCOL DIVISION AND REGIONAL GOVERNMENT ORGANIZATIONS IN THE IMPLEMENTATION OF THE REGIONAL HEAD'S OFFICIAL AGENDA IN CENTRAL LAMPUNG REGENCY M. Zuliyan Wahyu Dinata; Agus Purnomo
International Journal of Multidisciplinary Reseach Vol. 2 No. 3 (2026): June
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

Effective coordination between the Protocol Division and Regional Government Organizations (OPDs) is essential for ensuring the successful implementation of official governmental agendas and maintaining the quality of public administration. However, the increasing complexity of governmental activities often creates coordination challenges related to communication, task synchronization, and institutional collaboration. This study aims to analyze the coordination management between the Protocol Division and OPDs in implementing the official agendas of the Regional Head in Central Lampung Regency. A qualitative approach with a case study design was employed to obtain an in-depth understanding of coordination practices within the local government. Data were collected through in-depth interviews, direct observations, and document analysis involving protocol officers and representatives from relevant OPDs. The data were analyzed using the interactive model of data reduction, data display, and conclusion drawing, while data credibility was ensured through source, method, and time triangulation, as well as member checking. The findings reveal that coordination management is implemented through four interconnected stages, namely planning, implementation, supervision, and evaluation. The Protocol Division serves as the central coordinating unit responsible for integrating the roles and responsibilities of multiple OPDs to ensure the orderly execution of official governmental activities. Effective coordination is supported by leadership commitment, competent human resources, intensive inter-agency communication, and collaborative working relationships. Nevertheless, coordination remains constrained by sudden schedule changes, limited human resources, inconsistent understanding of protocol procedures, and insufficient documentation of evaluation results. This study concludes that strengthening institutional coordination mechanisms, standardizing operational procedures, enhancing staff capacity, and optimizing digital communication systems are essential for improving the effectiveness, responsiveness, and sustainability of protocol management within local government.
ANALISIS TATA KELOLA PENGELOLAAN BARANG MILIK DAERAH PADA SEKRETARIAT DPRD KOTA BANDAR LAMPUNG DALAM MEWUJUDKAN AKUNTABILITAS DAN TRANSPARANSI PEMERINTAH Ediyansyah, Ediyansyah; Purnomo, Agus
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 7 (2026): Jurnal Riset Multidisiplin Edukasi (Juli 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i7.2405

Abstract

Regional Property Management (Barang Milik Daerah/BMD) is a fundamental component of accountable, transparent, and effective public governance. However, the management of regional assets within local government institutions continues to encounter challenges that hinder the optimal utilization of public assets. This study aims to analyze the governance of Regional Property Management at the Secretariat of the Regional House of Representatives (DPRD) of Bandar Lampung City and identify the factors affecting its implementation. This research employed a qualitative approach using a descriptive method. Data were collected through interviews, observations, and document analysis and were analyzed using data reduction, data display, and conclusion drawing techniques. The findings indicate that Regional Property Management has generally been implemented in accordance with the stages of asset management, including planning and budgeting, recording and inventory, utilization and use, safeguarding and maintenance, as well as the implementation of accountability, transparency, and supervision principles. Nevertheless, the implementation has not yet reached an optimal level due to several constraints, including planning that is not fully based on updated asset data, inconsistencies between administrative records and physical asset conditions, suboptimal asset utilization, limited maintenance budgets, inadequate human resource competencies, weak inter-unit coordination, and insufficient integration of asset information and supervision systems. Therefore, strengthening asset management information systems, enhancing the capacity of personnel, improving coordination and supervision, and regularly updating asset data are essential to achieving accountable, transparent, effective, and good governance-oriented regional asset management.
THE INFLUENCE OF COMPETENCE AND WORK EXPERIENCE ON THE QUALITY OF PERSONNEL PERFORMANCE IN THE MEDICAL AND HEALTH DIVISION OF THE LAMPUNG REGIONAL POLICE Nova Mierlisa Anggraini; Agus Purnomo
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 8 (2026): Jurnal Riset Multidisiplin Edukasi (Agustus 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i8.2507

Abstract

Personnel performance is an important factor in supporting organizational goal achievement, particularly in police healthcare institutions that face complex job demands and responsibilities. Optimal performance is influenced by various factors, including competence and work experience. Adequate competence enables personnel to perform their duties professionally, effectively, and in accordance with applicable procedures and operational standards, while work experience develops practical abilities in decision-making, problem-solving, and adapting to diverse work situations. This study aims to analyze the effects of competence and work experience on personnel performance at the Medical and Health Affairs Division (Biddokkes) of the Lampung Regional Police using a quantitative approach and survey method. The findings indicate that competence has a positive and significant effect on personnel performance, suggesting that improvements in knowledge, skills, and professional capabilities contribute to better performance outcomes. Work experience also has a positive and significant effect, as personnel with broader experience tend to perform their duties more effectively, accurately, and professionally when dealing with various workplace situations. Furthermore, competence and work experience simultaneously have a positive and significant effect on personnel performance, indicating that the combination of strong competence and adequate work experience can contribute to optimal performance. Based on these findings, Biddokkes of the Lampung Regional Police should continuously develop personnel competence through technical training, advanced education, professional certification, and development programs aligned with job requirements. The organization should also provide broader opportunities for personnel to gain practical experience through job rotations, field assignments, and participation in various operational activities. These efforts are expected to enhance personnel capabilities in responding to diverse work situations, strengthen professionalism, and ultimately promote continuous improvements in the quality of personnel performance
Efektivitas Implementasi Kebijakan Perbaikan Rumah Tidak Layak Huni melalui Program Kerja Sama di Kabupaten Lampung Tengah Fitriyanti Fitriyanti; Agustuti Handayani; Agus Purnomo; Linda Sari
e-JKPP Vol 12, No 2 (2026): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v12i2.5032

Abstract

Penelitian ini bertujuan menganalisis efektivitas implementasi Keputusan Bupati Lampung Tengah Nomor 193/KPTS/D.a.VI.05/2023 tentang Program Kegiatan Kerja Sama Perbaikan Rumah Tidak Layak Huni (RTLH) bagi masyarakat berpenghasilan rendah di Kampung Adi Jaya, Kecamatan Terbanggi Besar, Kabupaten Lampung Tengah. Penelitian menggunakan pendekatan kualitatif dengan informan yang ditetapkan secara purposive berdasarkan keterlibatan dan pengetahuan terhadap pelaksanaan program. Data diperoleh melalui observasi, wawancara, dan dokumentasi, kemudian dianalisis melalui tahapan reduksi data, penyajian data, serta penarikan kesimpulan dan verifikasi. Analisis implementasi mengacu pada model Edward III yang mencakup komunikasi, sumber daya, disposisi, dan struktur birokrasi. Hasil penelitian menunjukkan bahwa kebijakan telah diimplementasikan melalui mekanisme koordinasi, pendampingan, verifikasi, penyaluran bantuan, pelaksanaan pembangunan, hingga pertanggungjawaban program. Disposisi pelaksana tergolong baik, sedangkan komunikasi dan struktur birokrasi telah berjalan tetapi belum sepenuhnya optimal. Keterbatasan anggaran, ketidaksesuaian dokumen administratif, serta kondisi sosial masyarakat menjadi kendala utama. Oleh karena itu, penguatan koordinasi, sinkronisasi administrasi, dukungan pembiayaan, dan adaptasi pelaksanaan diperlukan untuk meningkatkan efektivitas program.
Optimalisasi SOP Protokol dan Komunikasi Pimpinan melalui Penerapan Sistem E-Schedule Pimpinan di Pemerintah Kabupaten Lampung Barat Iqbal Alandri; Agus Purnomo
Journal of Communication Science and Public Administration Vol. 2 No. 4 (2026): In Proggres
Publisher : CV. Scholar Edukasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66052/nxwkxp39

Abstract

This study aims to analyze the optimization of the implementation of the Standard Operating Procedures (SOP) of the Protocol and Leadership Communication Section through the implementation of the E-Schedule system in the West Lampung Regency Government. The research is motivated by problems in managing the leader's agenda, such as dynamic schedule changes, potential inpunctuality, and coordination across regional apparatus that is not optimal. This condition encourages the need to use digital systems to support the implementation of protocol SOPs more effectively. This study uses a descriptive qualitative approach with a case study method. Data was collected through interviews, observations, and documentation of the Head of the Protocol and Communication Section, implementing staff, system operators, and related parties. The selection of informants was carried out by purposive sampling. Data analysis includes data reduction, data presentation, and conclusion drawn. The results of the study show that the implementation of the E-Schedule system contributes positively to the optimization of the implementation of protocol SOPs, especially in improving the accuracy of schedule information, time efficiency, and work coordination. Supporting factors include the clarity of SOPs, human resource competence, and leadership support, while inhibiting factors include agenda dynamics, technical constraints, and coordination across regional apparatus. Overall, the E-Schedule is a strategic instrument in supporting the effectiveness of the implementation of SOPs.
Employee Readiness of PT EPN Towards Digital Transformation of Logistics Procurement and Its Impact on Supply Chain Visibility (SCV) Irwanto, Tsabitah Sri; Lestiani, Melia Eka; Purnomo, Agus
Journal of Business, Social and Technology Vol. 7 No. 4 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/bustechno.v7i4.793

Abstract

Background: Digital transformation in logistics procurement depends strongly on employee readiness, particularly in organizations that are gradually introducing E-Procurement and the E-Vendor Management System (E-VMS) to replace manual procedures. Procurement activities involving vendors, internal units, and strategic partners require integrated digital support; however, evidence regarding employees’ preparedness for this transition and its consequences for Supply Chain Visibility (SCV) remains limited. Objective: This study examines employee readiness for digital transformation using the Unified Theory of Acceptance and Use of Technology (UTAUT) and evaluates its relationship with Supply Chain Visibility (SCV). Methods: An explanatory quantitative design was applied using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4. All 84 employees in the population were included through saturated sampling (census). Ten hypotheses were tested across Performance Expectancy (PE), Effort Expectancy (EE), Behavioral Intention (BI), Use Behavior (UB), and Supply Chain Visibility (SCV). Results: PE and EE positively affected BI, while PE and BI positively affected UB. UB was the strongest determinant of SCV. EE did not directly affect UB, and BI had no direct effect on SCV. BI fully mediated the effect of EE on UB, whereas UB mediated the effect of BI on SCV. Seven of the ten hypotheses were accepted, while three were rejected. Conclusion: Employee readiness was relatively favorable, but Supply Chain Visibility depended on actual system use rather than intention alone. Organizations should therefore ensure that employees’ usage intentions are translated into consistent use behavior so that digital transformation in logistics procurement can generate optimal benefits.
Logistics HR Capabilities, Iot Integration, and Service Quality on Operational Performance: Mediating Delivery Timeliness Kristanti, Neneng; Purnomo, Agus; Lestiani, Melia Eka
Journal of Business, Social and Technology Vol. 7 No. 4 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/bustechno.v7i4.824

Abstract

Background: The development of digital logistics demands companies to improve the speed, accuracy, transparency, and quality of operations. This study seeks to examine how logistics human resource capabilities, Internet of Things (IoT) integration, and service quality influence the company's operational performance, both directly and via delivery timeliness acting as a mediating variable within the digital logistics services of PT Pos Indonesia (Persero). Method: This research applies a quantitative approach using the Partial Least Squares–Structural Equation Modeling (SEM-PLS) method operated through SmartPLS. Data were collected from 145 internal respondents who were familiar with digital logistics services, Service Level Agreements, tracking systems, service quality, logistics HR capabilities, and operational performance. The analysis includes testing measurement models, structural models, hypotheses, and mediating effects. This research emphasizes the importance of employee capabilities, technology integration, and service quality in improving delivery timeliness and operational performance. Results: The findings reinforce scholarship on digital operations and logistics management and offer recommendations for firms to enhance performance by developing logistics human resource capabilities, leveraging IoT, raising service quality, and managing delivery times. Conclusion: This study concludes that Logistics HR Capabilities, Internet of Things (IoT) Integration, and Service Quality exert a positive and significant effect on Delivery Timeliness and on Company Operational Performance. Delivery Timeliness is likewise shown to have a positive and significant effect on the Company's Operational Performance and to function as a partial mediator linking Logistics HR Capabilities, IoT Integration, and Service Quality to Operational Performance.
Co-Authors Adi Priyatna Adi Priyatna Ahmad Sadam Alfitroni Akbar, Wahyu Esa Alfitroni, Ahmad Sadam Amanda, Haifa Aminuyati Aprilia, Nova Ardiansyah, Zeky Arnando, Ria Arnes - Arnes Aulia Rahma Azima Dimyati Azmir, Arian Barusman, Andala R P Bertha Handini Celia Fitriani Celia Fitriani Chandra, Ferdian Charles Wijhaya Defrizal Defrizal Denny Permadi Deviana Sari Dodi Hernaldi Dodi Pamalik Ediyansyah, Ediyansyah Eko Sujarwo Elip Heldan Erna Mulyati Evi Herleni Oktaria Fadillah, Dwi Fani Farhan, Taufiq Firtiliza Zatadini Fitriyanti Fitriyanti Habibburahman Habibburahman Handayani, Agustuti Hanif Permana Tsany Hendri Dunan Herman Naidi Ida Farida Ida Laila Maika Idris Ifahmuzda, Muzdalifah Indra Kusuma Wardani Indriyani puji astuti Iqbal Alandri Irsandi Irwanto, Tsabitah Sri Jamaludin, Maun Khairudin Kristanti, Neneng Laisa, Dwinta Diana Lestiani, Melia Eka Linda Sari M. Oktaviannur M. Zuliyan Wahyu Dinata Malik, . Margaretha Selvyana Marzuki Marzuki Masayu Nila Juwita Muhammad Ardhya Bisma Muhammad Ardiansyah Muhammad Ceasar Aldafa Muhammad Galih Dharmawan Muhammad Yuliardi Nevy Farista Aristin, Nevy Farista Nizar, Catur Ahaddi Nova Mierlisa Anggraini Nurdiawansyah Nurul Ratnawati, Nurul Nurzulia, Elvira Nuzulia, Sri Olivia Amarezha Prayitno, Dwi Agus Pribadi Atur Wibowo Putikdyanto, Ahmad Putri Purwaningrum Rahma Sweda Asmara Rahmawati, Mufida Rosmiati Tarmizi Saputra, Riko Sefty Setya Utami Siti Susiati Ambri Suhaimi Suhaimi Sukamto Sukamto Sunggales Rangga Gustiano Suparti Suparti Supriyanto Supriyanto Tedi Ahmat Wijaya Veithzal Rivai Zainal Wiranida, Wiranida Yanu Yanuarius Darmawan Yeli Erika Yossef Ariyansyah Yudhi Stiawan Yuli - Vandika Zelfia Irfina Zelvia Irvina