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All Journal CommIT (Communication & Information Technology) MIX : Jurnal Ilmiah Manajemen Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) ComTech: Computer, Mathematics and Engineering Applications PREPOTIF : Jurnal Kesehatan Masyarakat JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Enrichment : Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Economics and Business UBS Kontigensi: Jurnal Ilmiah Manajemen Milestone: Journal of Strategic Management Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains Journal of Social Research Jurnal Riset sosial humaniora, dan Pendidikan (Soshumdik) Proceeding National Conference Business, Management, and Accounting (NCBMA) Proceeding of International Conference on Entrepreneurship (IConEnt) El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam The International Journal of Medical Science and Health Research Journal of Ekonomics, Finance, and Management Studies
Hendra Achmadi, Hendra
Pelita Harapan University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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The Influence of Service Quality towards Revisit Intention to Private Hospitals in Indonesia Putri J Pratiwi Syam; Hendra Achmadi
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.4660

Abstract

The fast-growing number of hospitals in Indonesia resulted in intense competition among hospitals. Hospital must be able to provide a quality health services for patients. Good quality service will establish a harmonious relationship between service providers and patients for the creation of patient satisfaction and profitable patient loyalty. This research was conducted to further examine influence of service quality towards patient’s revisit intention to private hospitals in Indonesia. Quantitative method is used in this study by using 160 subjects gathered as primary data distributed through google forms over the period of January 2022-March 2022. Data collected will then be analyzed using PLS-SEM to evaluate correlation between factors observed. Revisit intention becomes the dependent variable influenced by the independent variable namely reliability, assurance, tangibles, empathy, and responsiveness which are known as service quality. The dependent gave an R square value of 0.676 to the overall rating of the hospital independent variable. Empathy showed to have the strongest influence towards hospital revisit intention with T statistic of 3.665. The service quality of empathy and assurance showed a significant positive effect on revisit intention.
Service Quality, Patient Satisfaction and Covid-19 Protection: It’s Impact on Patient’s Behavioral Intention to Visit the Hospital in Jakarta Amelia Gianina Widjaja; Hendra Achmadi
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7041

Abstract

The COVID-19 pandemic has substantially transformed Indonesia's healthcare visits and practices with new regulations to reduce the visitor flow and screen potential COVID-19 patients. The enforcement of the prevention regulations may alter patients' intention to visit the hospital to some extent. This paper examines the impact of service quality, patient satisfaction, and COVID-19 protection on patient behavioral intention to visit the hospital in Jakarta. This research is a quantitative study where we collected data from 160 patients who had visited the hospital in Jakarta using an online questionnaire during the COVID-19 pandemic. Factor analysis and the structural equation model were analyzed using PLS-SEM of how service quality, patient satisfaction, and COVID-19 protection impact behavioral intention. This study found that COVID-19 protection and patient satisfaction positively and significantly affect behavioral intention, as shown by the T-statistics value of 3.652 and 5.812, respectively. In contrast, we found no significant impact of service quality on behavioral intention. In conclusion, hospital management better adapts COVID-19 prevention policies and enhances patient satisfaction since it profoundly influences the patient’s behavioral intention to visit the hospital during the COVID-19 pandemic.
Factors that Affect Perceived Value and Its Impact on the Value of Enrolling in Private Universities in Indonesia during the Pandemic Hendra Achmadi; Ahmad Hidayat Sutawidjaya
MIX: JURNAL ILMIAH MANAJEMEN Vol 12, No 3 (2022): MIX: JURNAL ILMIAH MANAJEMEN
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2022.v12i3.001

Abstract

Objectives: This study was conducted to determine the factors that affect the perceived value and its impact on the value of enrolling in private universities in Indonesia during the pandemic.Methodology: The population in this study is high school students in grades 11 and 12 for the period from January to February 2022. The respondents are obtained using non-probabilistic with confidence sampling through google form questionnaire distribution, with 216 respondents to be analyzed using structural equation analysis (SEM) by Smart PLS application.Finding: The first finding is that negative emotion had an effect on the intention to enroll, the second finding was in research on the factors that influence online learning in university students. self-efficacy indicators play an important role in the successful online learning program, The third finding in this research is that e-service quality has more influence on functional value. The biggest influence on the Intention to Enroll is the epistemic value with the second being online learning, and the last one is the emotional value.Conclusion: In this pandemic period, universities must continue to improve epistemic values or values related to the quality of learning to be able to compete with other universities. 
PENGARUH VALUE ADDED INTELECTUAL PROPERTY (VAIC) DAN KENAIKAN BIAYA PROMOSI TERHADAP KINERJA PERUSAHAAN PENGEMBANG PROPERTY (EMPERIKAL STUDI PADA ENAM PERUSAHAAN PROPERTY TBK DI INDONESIA) Hendra Achmadi; Innocentius Bernarto
Proceeding National Conference Business, Management, and Accounting (NCBMA) 5th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ROA atau Return on Asset adalah merupakan salah satu indicator Performance dari sehatnya suatu perusahaan. Dari data BEJ kita bias melihat bahwa pertumbuhan ROA dari enam perusahaan property di Indonesia mengalami penurunan. Penelitian ini ditujukan adalah untuk menjawab pertanyaan apakah Value Added Intelectual Capital dan Kenaikan Biaya promosi mempengaruhi terhadap kinerja perusahaan property di Indonesia. Data Observasi yang dilakukan adalah terhadap enam perusahaan property yang terdaftar di BEJ dan data diambil dari laporan keuangan antara tahun 2008 sampai tahun 2017 kemudian dilakukan uji Asumsi klasik dengan Least Square Method, kemudian dilanjutkan denga Simultaneous Model dengan Two Stage Least Square Method (2 SLS) .Dari hasil penelitian maka kita dapat menerima H1 dan menolak Ho yang berarti Value Added Intellectual Capital ( VAIC ) berpengaruh terhadap ROA, karena VAIC memiliki Prob 0.0000 < 0.05 sehingga Siqnificant berpengaruh terhadap ROA. Dan untuk H2 dari hasil penelitian maka dapat menerima Ho dan menolak H2 yang berarti Kenaikan biaya promosi tidak berpengaruh terhadap ROA, karena dari DSME memiliki Prob 0.4796> 0.05 sehingga tidak Siqnificant berpengaruh terhadap ROA. Dan dari model yang dibangun maka Variabel R_SIZE, LIQ, DSME, VAIC dan LOC berpengaruh terhadap ROA, dengan R-squared adalah 0.937975 dan Adjusted R-squared adalah 0.931514.
PREDICTION OF HEALTH INSURANCE PRODUCT PURCHASE ALLOCATION IN VARIOUS INDUSTRIES IN INDONESIA USING THE RANDOM FOREST METHOD Achmadi, Hendra; Naibaho, Eduard Ary Binsar; Sembel, Sandra; Lusmeida, Herlina
Milestone: Journal of Strategic Management Vol. 4 No 2 September 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v4i2.8752

Abstract

The objective of this research is identifying which industry can absorb the product of wealth management such as health insurance. Secondly is to identify what the most factors important to determine closing the health insurance premium. The life insurance penetration and density in Indonesia is the lowest level among the Asian country, so the data population in this research is from 38 different companies from different types of industries with 143 data sample, by using the purposive sampling. Most factors which influence the purchasing of health insurance are Listrik, Industry, domicile, age and position, whether the industry that the most contribution for the health insurance sales is banking and education industry. The methodology that is used in this research is called CRIPS-DM (Cross Industrial Standards Program Data Mining). The first steps what is the purpose of the organization, and the second is what data that needed, and continue to data preparation, after modeling, it will make an interpretation of the result, and the final steps is deployment, it will plan how it will be implemented in the real world, and the accuracy score from this model is 58%. From the result of the projection closing health insurance from each industry, it can be concluded that the most industry that closed the health insurance is Banking Industry, the second is from insurance and the third is education and the next is education, retail, health, manufacturing and finance, hospitality, legal, publishing, technology and government and service industries.
Factor Influencing Online Learning for Higher Education in Pandemic Covid-19 and Impact to Word of Mouth Achmadi, Hendra; Bernarto, Innocentius; Patria, Danet; Hutabarat, Moses; Pramono, Rudy
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3413

Abstract

With the Covid-19 pandemic in early March 2020 to 2021, it has changed the learning patterns of students in high school and students at universities or in higher education. This study was conducted to examine the factors that influence online learning from students at higher education universities, besides that in this study also to test whether the self-efficacy factor affects students at the university. This study uses a quantitative method, by taking primary data 112 primary data from universities, and distributed using google form. After the data is collected, using the confirmatory Composite Analysis method and also using PLS-SEM, to test whether there is a high correlation between factors or not. After knowing the components that affect online learning, the results show that Self Efficacy meets the criteria for confirmatory composite analysis testing, so that Self Efficacy becomes a reliable and valid dimension in Online Learning, and ranks first with an R2 of 0.821 which has an effect on Online Learning. In this study, online learning also has a major effect on WOM, which is 0.816 and can also be seen from R2 of WOM, which is 0.665 which is included in Moderate Predictive Accuracy, so it can be concluded that Online Learning has a strong influence on WOM of students who are studying during a pandemic, so that very influential on the marketing of the college.
HOW BRAND ENGAGEMENT, BRAND EXPERIENCE ON BRAND LOYALTY THROUGH BRAND TRUST AND BRAND COMMITMENT: SPOTIFY ONLINE MUSIC EVIDENCE Patria, Danet; Achmadi, Hendra; Wuisan, Dewi; Tampil Purba, John
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 3 (2023): JMBI UNSRAT Volume 10 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i3.50319

Abstract

In ancient times, humans listened to music using music records in the form of discs that were quite large. Then it developed into smaller discs, then added cassettes and radio. In this modern era, music preservation is received through online applications, and one application that provides these services is Spotify. But this success does not cover the importance of service factors to compete with other brands competitively. Therefore, this study uses quantitative methods to examine the factors influencing consumer loyalty as seen from the community's involvement, experience, Trust, and commitment to the Spotify brand. The Sampling technique uses a non-probability sampling approach. Data was collected using a purposive sampling technique, taking 351 respondents with had experience using the Spotify application. The measurement model for the inner model in this study was analyzed using AMOS 26. In the internal model, testing was discovered by using this study's R2, discriminant, and fitness models. The outer model research includes validity and reliability tests done with SPSS 26 application
PENGARUH SOCIAL MEDIA MARKETING ACTIVITIES DAN CUSTOMER KNOWLEDGE TERHADAP VISIT INTENTION DIMEDIASI OLEH PERCEIVED VALUE Iriadi, Felicia Winona; Achmadi, Hendra
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 1 (2024): JMBI UNSRAT Volume 11 Nomor 1
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i1.54189

Abstract

The growth in the number of clinics in developing countries has caused an oversaturation and a competitive environment. However, while some clinics are seen thriving, others are left behind in the competition. Therefore, a new breakthrough of marketing strategies is needed to unlock the secret to keep up with the competition. The purpose of this study is to analyze the influence of social media marketing and customer knowledge to visit intention with perceived value as a mediation variable. Sample data for this research was taken using non-probability sampling method with questionnaires from individuals who had seen the social media of Bianca Aesthetic Clinic. There are 320 samples that met the requirements and was analyzed with PLS-SEM. The results showed that five of the six independent variables were proven to have a significant and positive effect. Interactivity on social media is proven to have the most powerful influence, followed by informativeness, trendiness, customer knowledge, and electronic-Word of Mouth (e-WOM). The findings of this study prove the positive impact of perceived value on visit intention. Suggestion for further research is that new variables must be taken into account to narrow the limitations in this research.
PENGARUH PROFESSIONAL SELF EFFICACY, LIFE SATISFACTION DAN BURNOUT TERHADAP JOB PERFORMANCE YANG DIMEDIASI OLEH WORK ENGAGEMENT (STUDI EMPIRIS PADA PERAWAT RUMAH SAKIT TMC) Widjaya, Indry; Achmadi, Hendra
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 1 (2024): JMBI UNSRAT Volume 11 Nomor 1
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i1.54612

Abstract

The purpose of this research is to examine the influence of professional self-efficacy, life satisfaction, and burnout, mediated by work engagement, on job performance among nurses working at TMC Hospital in Tasikmalaya. This study is quantitative and survey-based. Partial Least Squares Structural Equation Modeling (PLS-SEM) was utilized to analyze empirical data obtained through simple random sampling. A total of 166 samples were collected and assessed via distributed online questionnaires. The research results indicate that ten hypotheses were tested, two of which demonstrated negative and significant coefficient values in line with the hypotheses. Seven hypotheses showed positive and significant coefficient values as hypothesized. However, one hypothesis yielded non-significant results. The strongest direct influence on job performance was found to originate from work engagement and professional self-efficacy (coefficients: 0.338 and 0.24). There was evidence of a negative impact from burnout on job performance (-0.223). Therefore, the outcomes of this study support that engagement, self-efficacy, and fatigue management can enhance nurse performance, presenting novel applications towards nurse performance. This research model demonstrated moderate predictive accuracy and relevance, indicating potential for further exploration in future research. The research findings offer managerial implications concerning human resource management, particularly in hospital nursing, and recommendations for future researchers regarding sample size, inclusion criteria, and geographical scope. Keywords: Professional self-efficacy, life satisfaction, burnout, work engagement, job performance
Prediction Five Feature Importance for Intention to Enroll High School Student using Random Forest and Decision Tree Achmadi, Hendra
Proceeding of International Conference on Entrepreneurship (IConEnt) Vol 3 (2023): Proceeding of 3rd International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The number of prospective students enrolling in higher education, especially in private universities, is a serious problem. The decline in the number of prospective students that occurred during the COVID-19 pandemic from 2019 to 2022 has also become a serious problem for private universities in Indonesia. Therefore, this research focuses on finding the main characteristics of high school students in choosing private universities in Jakarta and its surroundings. The research method used is data mining, using primary data obtained from questionnaires distributed to high school students in grades 11 and 12 in the area, with a total of 438 respondents, which then went through a data cleaning process, producing 295 respondents. Using the Random Forest method in determining 5 important features and the Learning Supervisor maps out what important features should be taken into consideration in decision making for high school students. By using the random forest algorithm, an accuracy of 67 percent is obtained. Then by using the decision tree algorithm, machine learning will map the decisions of high school students. And the results illustrate that the first thing that is the main consideration is the father's education, and the second is which school he comes from, and the third is the mother's education and then how much transport money is given, and the last is what department he is from.
Co-Authors Adinda, Havivi Rizky Ahmad Hidayat Sutawidjaya Al Ayubi, Ahmad Amelia Gianina Widjaja Aulia, Mareta Caroline Widjaja Chika Meyora Ismanto Cindy Cendana DWI SUNDARI Dylmon Hidayat Hanisentana, Felicia Hendsun Hendsun Henry Sugiarto Prasetyo Herlina Lusmeida Hidayat, Fikri Bintang Innocentius Bernarto, Innocentius Iriadi, Felicia Winona Jeff, Joanito Tony Kilis, Filly Elisabeth Kurnia, Candra Harja Lisa, Maudina Ainul Maria Vashti Zerlinda Lesmana Meilani, Yohana Cahya Palupi Moses Lorensius Parlinggoman Hutabarat Naibaho, Eduard Ary Binsar Oscar, Oscar Patria, Danet Patrik Mario Agata Petrus P.F. Titirloloby Pramono, Rudy Prisya, Paxia Reyna Purba, John Tampil Putri J Pratiwi Syam Riena Pribadi Gronloh Rinto Rain Barry Salsabila Azaria Sembel, Sandra Suarly, Irwan Sukidy, Beatrice Syitharini, Niken Tampil Purba, John Trifiana Tiodora Widjaya, Indry Wilson Bangun Wuisan, Dewi