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All Journal Jurnal Pendidikan Teknologi dan Kejuruan Esteem Journal of English Study Programme Language and Education Journal Journal of Language Development and Linguistics Metonimia: Jurnal Sastra dan Pendidikan Kesusastraan Jurnal EKOBIS (Kajian Ekonomi dan Bisnis) INTERACTION: Jurnal Pendidikan Bahasa Jurnal Ekonomi Mengabdi
Vivin Afini
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Pada Sekretariat DPRD Kabupaten Ogan Ilir Zein Ghozali; Munyati; Tutik Pebrianti; Vivin Afini; Arubina Bangsawan
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 6 No. 1 (2022): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 6 No 1 (Desember 2022)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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Abstract

This study aims to determine The Influence of Organizational Culture on Employee Performance at the DPRD Secretariat Ogan Ilir Regency. The research took samples using the Propotionate Sampling technique because employees at The DPRD Secretariat consists of Civil Servants, Non-Permanent Employees who proportionally stratified. The research method is done by testing relationship (associative hypothesis) two variables, namely variable X (Culture Organization) and variable Y (Employee Performance) with statistical tests using Product Moment Correlation. sample that used in this study were Civil Servants and Non-Civil Servants fixed as many as 65 respondents by filling out a Likert scale questionnaire. The results of Product Moment correlation calculations show that organizational culture greatly influences employee performance at the Ogan Ilir Regency DPRD Secretariat, this can be seen from the r test with 65 respondents and an error rate of 5%. Based on rtable = 0.2441 and rcount = 0.995 where rcount is in the correlation coefficient interval of 0.80 – 0.100 which indicates a very strong correlation. Then the value of rcount is greater than rtable (0.995> 0.2441) so that Ha is accepted Ho is rejected. This shows that there is a positive and significant relationship between organizational culture and employee performance. This relationship has an influence of 99% and the remaining 1% is the influence of other factors. From these results the researcher hopes that the Leaders at the DPRD Secretariat of Ogan Ilir Regency pay more attention to the organizational culture of employees so that they can improve employee performance.
Analisis Kualitas Pelayanan Klaim Terhadap Kepuasan Konsumen Pada PT Asuransi Bhakti Bhayangkara Cabang Palembang Marita Pratisila; Nanda Revita; Aras Tulip; Vivin Afini
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 6 No. 2 (2023): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 6 No 2 (Juni 2023)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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The aims of this study were to determine the effects of claim service quality on customer satisfaction at PT Asuransi Bhakti Bhayangkara Palembang Branch. This research was associative quantitative. The data collection method used was the census. Respondents in this study were all employees of the PT Asuransi Bhakti Bhayangkara Palembang Branch of i.e. 98 customers. The data collection tool used in this study was a questionnaire. The data were analysed using SPSS. The conclusions that can be drawn from this study were Claim Service Quality had a positive and significant effect on Customer Satisfaction at PT Asuransi Bhakti Bhayangkara Palembang Branch.
Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Pada Fakultas Ilmu Komputer Universitas Sriwijaya Muhammad Deni; Vivin Afini; Marita Pratisila; Kemas Welly Angga Permana
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 6 No. 2 (2023): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 6 No 2 (Juni 2023)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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This study aims to determine the effect of the work environment on employeeperformance at the Faculty of Computer Science, Sriwijaya University. This study takes samples using the saturated sample technique because the population is relatively small. Employees of the Faculty of Computer Science, Sriwijaya University consist of Civil Servants (PNS), Non-PNS BLU Employees. The research method is carried out by testing the relationship (quantitative associative) of two variables, namely variable X (Work Environment) and variable Y (Employee Performance) with statistical tests using the Classical Assumption correlation. This study, from a population of 41 people, used a sample of 41 people to fill out a Likert scale questionnaire. The results of the calculation of the Classical Assumption correlation show that the work environment affects employee performance, this can be seen from the r-test with 41 respondents greater than rtable with an error rate of 5%. Based on the results of the calculation of the Coefficient of Determination whichstates that there is a strong correlation between the Work Environment variable and the Performance variable, so it can be seen that rcount is greater than rtable (0.829 > 0.308), meaning Ha is accepted, Ho is rejected. This shows that there is a positive and significant relationship between the Work Environment and Performance of employees of the Faculty of Computer Science, Sriwijaya University.
Pengaruh Motivasi Terhadap Kinerja Karyawan Pada DPD Askonas Provinsi Sumatera Selatan Imam Suroso; Muhammad Deni; Tutik Pebrianti; Aras Tulip; Vivin Afini
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 4 No. 2 (2021): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 4 No 2 (Juni 2021)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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The aims of this study were to determine the effects motivation on employee performance of DPD Askonas South Sumatera Province. This research was associative quantitative. The data collection method used was the quantitative descriptive analysis. Respondents in this study were all employees DPD Askonas South Sumatera Province of i.e. 40 employees. The data collection tool used in this study was a questionnaire. The data were analysed using SPSS. The conclusions that can be drawn from this study were motivation no significant effect on employee performance of DPD Askonas South Sumatera Province. This shows that the tcount value of the motivation variable is 1.937 while the t-table value is 2.024. In addition, the significance value of 0.060 is greater than the alpha value of 0.05.
Pengaruh Kualitas Pelayanan terhadap Tingkat Kepuasan Nasabah Kredit Pada PT. Bank BTPN Syariah Cabang Belitang II Aras Tulip; Tutik Pebrianti; Vivin Afini; Arubina Bangsawan; Zein Ghozali
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 5 No. 1 (2021): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 5 No 1 (Desember 2021)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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Abstract

This study aims to determine how much influence service quality has on customer satisfaction levels at PT. Bank BTPN Syariah Belitang II Branch, through indicators of service quality variables.The sample used in this study was the customers of Bank BTPN Syariah Belitang II Branch as many as 92 respondents, the data were obtained through a questionnaire. The method used in taking this sample is the probability sampling technique; simple random sampling. The analytical method used is simple linear regression analysis using the SPSS for Windows version 25 program.The results of testing the hypothesis, from the statistical test results it can be seen that tcount obtained a value of ttable with a value of 9.622> 1.662 and a sig. < 0.05 with a value (0.000 <0.05) thus it can be concluded that there is a significant influence of the service quality variable on the level of customer satisfaction. The X coefficient value is 0.629 indicating that if the value of the independent variable (service quality) is 1, then the customer satisfaction level will increase by 0.629. If it is assumed that if the company uses Service Quality (X), the Customer Satisfaction Level (Y) will increase by 62.9%.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Apotek Fathurrahman Di Kayuagung Imam Suroso; Muhammad Deni; Aras Tulip; Vivin Afini; Arubina Bangsawan
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 5 No. 2 (2022): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 5 No 2 (Juni 2022)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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This study aims to: find out how the quality of drug service to consumers at Faturrahman Pharmacy and find out how consumer satisfaction in receiving drug services at Faturrahman Pharmacy.The research method used in this study is associative (influence), namely this study is to determine the Effect of Service Quality on Customer Satisfaction of Fathurrahman Pharmacy in Kayuagung.Data analysis uses product moment correlation analysis and uses the R formula with the data collection method through questionnaires. The subject of this study was a consumer of Fathurrahman Pharmacy and a sample of 96 respondents was determined. Based on the calculation results using the product moment coefficient formula, the value of r = 0.9993 while the r table for n = 94 (96-2) with an error level of 5% or 0.05 is 0.2006. So, r count is greater than r table (0.9993>0.2006), this means that there is a positive and significant influence between service quality on customer satisfaction of Fathurrahman Pharmacy.Judging from the calculation, the value of the coefficient of determination is 99.86%. This means that the influence of personnel management information systems on employee performance is 99.86% and the remaining 0.14% is influenced by other factors. The results showed that Service Quality (X) has a correlation and affects Fathurrahman Pharmacy Consumer Satisfaction.
Analisis Kepuasan Konsumen Terhadap PT Pegadaian Cabang Palembang Unit Taman Bukit Siguntang Nelly; Vivin Afini; Putri Adelia Ramadhania
JURNAL EKOBIS Kajian Ekonomi dan Bisnis Vol. 8 No. 1 (2024): Jurnal EKOBIS Kajian Ekonomi dan Bisnis Vol 8 No 1 (Desember 2024)
Publisher : JURNAL EKOBIS Kajian Ekonomi dan Bisnis

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Abstract

The purpose of this research is to determine consumer satisfaction with PT. Pegadaian Palembang Branch Taman Bukit Siguntang Unit. The data used in the research uses primary data and secondary data through interviews, observation, documentation and filling out questionnaires. The sample used in this research uses an incidental sample of 100 respondents from a total population of 1316. The method in this research uses a qualitative descriptive analysis method where the indicators used in this research are: Quick Completion, Completeness of Facilities, Company Reputation and Image, Employee Friendliness, Cleanliness Room, Employee Responsiveness, Understanding Customer Needs, Warranty. Based on the results of customer satisfaction index (IKP) research on PT. Pegadaian Palembang Branch, Taman Bukit Siguntang Unit shows information that the actual performance level is the same as the expected performance level, namely 3.38, which means that PT Pegadaian Palembang Branch, Taman Bukit Siguntang Unit is quite satisfactory to customers. In general, the company's performance has met consumer expectations on several indicators such as quick completion, company reputation and image, cleanliness of the room, understanding customer needs, and guarantee. However, there are several areas that need improvement to increase overall customer satisfaction, such as completeness of facilities,employee friendliness and employee responsiveness.
TASK-BASED LANGUAGE TEACHING AS AN ENGLISH LEARNING METHOD FOR ROOM SERVICE AND RESERVATIONS EMPLOYEES: A CASE STUDY Vivin Afini; Fitri Nurdianingsih; Ridayani; M. Bambang Purwanto
Language and Education Journal Vol. 10 No. 1 (2025): Language and Education Journal
Publisher : Universitas Islam Ogan Komering Ilir Kayuagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52237/2wbzfm80

Abstract

In the hospitality industry, English communication skills are essential in providing quality services, especially for interactions with international guests. However, many employees need help mastering vocabulary and speaking fluency, especially in work tasks such as reservations and room service. This study aims to evaluate the effectiveness of task-based language teaching (TBLT) in improving the communication skills of hotel employees and identify obstacles and solutions to its implementation. This study uses a qualitative approach with 20 Grand Duta Syariah Palembang hotel employees. The results showed a significant improvement in vocabulary and speaking skills and a positive response to the relevance of the TBLT method. Simulation-based strategies and gradual training overcame obstacles in task design and technology application. This research offers a new approach to developing language training in the hospitality industry by integrating authentic tasks into training. In conclusion, TBLT is practical and applicable to professional training needs
Language Learning Approaches: A Study Meta-Analysis of Vocabulary Mastery in EFL Learners Afini, Vivin; Suratni, Suratni; Cyintia Kumalasari; Fitri Novia; Purwanto, Muhammad Bambang
Journal of Language Development and Linguistics Vol. 2 No. 2 (2023): September 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jldl.v2i2.5805

Abstract

This study does a meta-analysis of three study programs to examine the applicability of the various strategies and methodologies suggested in this research project related vocabulary learning or lexical knowledge. The results demonstrated that the learners' lexical knowledge strategies encompassed cognitive, metacognitive, social, willpower, and memory techniques. Additionally, this study looked into the relationship between the background, circumstance, approach, context, and therapy using a vocabulary acquisition strategy. The findings indicated that while the instructors used particular teaching methods in accordance with their curricula and preferred distinct methods, the L2 beginners came from diverse backgrounds and situations. The study's findings suggest that in order to effectively encourage Instructors at STKIP Muhammadiyah Pagaralam should be well aware of the significance of employing proper techniques of teaching English (ELT) to new EFL students in order to develop their vocabulary.
Marketing With Emotional Branding: A Case Study on English Courses in Kampung Pare M Bambang Purwanto; Vivin Afini; Ridayani; Roberto Aldy Ratoeloedji
INTERACTION: Jurnal Pendidikan Bahasa Vol. 12 No. 3 (2025): INTERACTION: Jurnal Pendidikan Bahasa
Publisher : Program Studi Pendidikan Bahasa Inggris, Universitas Pendidikan Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36232/interactionjournal.v12i3.3901

Abstract

This research raises a crucial issue related to the importance of emotional branding in increasing consumer loyalty in English courses. In an increasingly fierce competition era, consumers seek educational services and meaningful emotional experiences. The problem identified was the low emotional engagement provided by the course institution, thus affecting customer loyalty. This study aims to analyze elements of emotional branding, such as brand stories, the use of emotional language, and sensory experiences in creating an emotional connection with consumers. The research method uses a qualitative approach with a demographic study design. Data was collected through in-depth interviews, observations, and analysis of promotional documents. The results show that elements of brand stories and sensory experiences significantly increase emotional attachment and consumer loyalty. This study concludes that emotional branding is a key strategy for building long-term relationships with consumers in the education sector.
Co-Authors Andika Andika Andika Andika Anggraini, Hilwa Anton Trianto Aras Tulip Arief Rahman Hakim Arubina Bangsawan Cyintia Kumalasari Firgini Kuntoro Fitri Novia Fitri Nurdianingsih Hendra Musa Imam Suroso Indah Mawarni Indah Mawarni Kemas Welly Angga Permana Khairuddin Lia Sari M Bambang Purwanto M Bambang Purwanto M. Bambang Purwanto Mahdi Hendrich Marita Pratisila Muhammad Deni, Muhammad Muhammad Rifqi Munyati Mustikawati Nanda Revita Nanda Revita Nelly Nelly Nozylianty Nozylianty Nozylianty Purwanto, Muhammad Bambang Putri Adelia Ramadhania Ridayani Roberto Aldy Ratoeloedji Suratni Suratni Tutik Pebrianti Yusri Yusri Zein Ghozali