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Diani, Oktrianti
Politeknik Transportasi Sungai Danau Dan Penyeberangan Palembang
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Risk Management Using the HIRARC Method at the PT ASDP Pulau Baai Ferry Port, Bengkulu Province Priyono, Broto; Diani, Oktrianti; Sucahyo, Eugeneus Gesang
IWTJ : International Water Transport Journal Vol. 7 No. 2 (2025): International Water Transport Journal (IWTJ:October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

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Abstract

The Baai Island Ferry Port serves a pioneer route from Baai Kahyuapu Island, a distance of 106 miles, with a travel time of approximately 13 hours using the KMP Pulo Tello. Observations indicate non-compliance with Standard Operating Procedures (SOPs) regarding the use of Personal Protective Equipment (PPE) during loading and unloading of goods and passengers, potentially leading to the risk of work accidents. This study used theHIRARCto identify, assess, and analyze work risks referring to the Regulation of the Minister of Manpower and Transmigration Number PER.08/MEN/VII/2010 concerning Personal Protective Equipment (PPE). The results of the study revealed various potential hazards, such as slipping, being hit by a vehicle, falling into the sea, transportation accidents, and exposure to hazardous materials (fuel and toxic vapors). The SOP is expected to be a guideline for all parties involved in port operations to minimize risks and improve work safety, especially in the loading and unloading of passengers and goods at KMP Pulo Tello.
ANALYSIS OF SERVICE QUALITY ON THE LEVEL OF SERVICE USER SATISFACTION USING THE SERVQUAL METHOD AT THE BAII ISLAND FERRY PORT, BENGKULU PROVINCE Priyono, Broto; Diani, Oktrianti; Satrio, Seto
IWTJ : International Water Transport Journal Vol. 7 No. 2 (2025): International Water Transport Journal (IWTJ:October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

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Abstract

ASDP Indonesia Ferry (Persero) Padang Branch, is the manager of the Baai Island – Kahyapu ferry port. Based on the results of field observations, it was found that several services for service users have not been carried out properly, such as not having evacuation route instructions and evacuation gathering points, prayer rooms whose areas are still not clean and prayer equipment is not available, passenger waiting rooms do not have air conditioning which causes hot temperatures in the waiting room. In this study, the method used to analyze existing problems is the Gap Service Quality method to determine the gap between service user perceptions of the quality of service provided by the port and service user expectations of Port services and mapping the Importance Performance Analysis quadrant to determine the attributes that are the main priority in improving the quality of Port services. In the calculation of the Gap Service Quality analysis, the highest Gap value was obtained for services in the tangibles dimension with a value of -2.37 on attribute 7, the reliability dimension with a value of -0.59 on attribute 13, the responsiveness dimension with a value of -0.59 on attribute 18, the assurance dimension with a value of -2.04 on attribute 22, the Empathy dimension with a value of -0.56 on attribute 26, and the average value of the gap for all dimensions was -0.93. So what was obtained from the calculation of the service quality gap showed a negative result <0 which indicated that the service was less than satisfactory. Based on the results of the Importance Performance Analysis quadrant mapping analysis, there were 12 attributes in quadrant I as the main priority for improvement so that the level of service user satisfaction could increase.
Co-Authors Amiruddin Amiruddin Amiruddin Amiruddin Arkani, Hari Ayatullah Ryanto Akbar Broto Priyono Dahlia Dewi Apriani Dewi Kartika Sari Dewi Kartika Sari Dewi Kartika Sari Dewi Kartikasari Dewi Kartikasari Elfita Agustini Febriansyah Hanaya, Khansa Putri Himmatul Ulya, Febriayanti Khairani, Muhammad Lalu Ahmad Mariadi Leonardo Anugrah Panjaitan Mega Nanda Ayu Muhammad Abrian Nugraha Muhammad Abrian Nugraha Nisa, Hanifah Aulia Noor Sulistiyono Nugraha, M Rizky Aditya Nurullah, Sarifa Nurwijayanti Paulina Mutiara Latuheru Pusriansyah, Ferdinand Rita Inderawati Rizky Amalia Rizky Rewa Satrio, Seto Sinambela, Guido Laurensius Siti Nurlaili Triwahyuni Slamet Prasetyo Sri Kartini Sri Kartini, Sri Sucahyo, Eugeneus Gesang Sutrisno, Slamet Prasetyo Tahrun Tahrun Tampubolon, Riska Priscilia Vita Permata Sari Wahyuni, Destiana Windi Nopriyanto