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The Relationship Between Customer Relationship Management and Customer Loyalty and the Moderation of Customer Trust Setiawan, Ade; Yuldinawati, Lia; Sugiat, Maria Apsari
Journal of Social Research Vol. 4 No. 9 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i8.2688

Abstract

Customer trust and loyalty are things that help businesses grow. Factors that influence customer trust and loyalty are evidenced by customer satisfaction with the services provided by the company. Companies observe Customer Relationship Management (CRM) not only to increase company revenue, but also believe that Customer Relationship Management (CRM) should be at the heart of all business strategies. Customer Relationship Management (CRM) is used by companies to understand customers and aspects that affect customer satisfaction and loyalty. This study aims to determine how much influence the moderating role, namely customer trust with the customer relationship management (CRM) component and its relationship with customer loyalty at PLN UP3 Kupang. This research applies quantitative methods with a causal approach. A total of 300 respondents who are potential customers or the B2B segment of PLN UP3 Kupang were sampled. The data obtained were analyzed using the Structural Equation Modeling (SEM) method to evaluate the relationship between variables and test the mediation and moderation effects in the conceptual model developed. The results showed that of the five components of Customer Relationship Management which include customer knowledge, customer orientation, customer advocacy, customer engagement, and technological capability, only three variables were proven to have a positive and significant influence on customer loyalty. The three variables are customer knowledge, customer advocacy, and customer trust.
Taboo Words In “The Monkey” Movie ( Sociolinguistic Approach) Setiawan, Ade; Effendi, Dedi; Magria, Vera
Krinok:Jurnal Linguistik Budaya Vol 9, No 1 (2025): Juni
Publisher : Universitas Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36355/krinok.v9i1.1824

Abstract

The researcher analyzes taboo words that uttered by some characters in the monkey movie use sociolinguistic approach. The purpose of this research are to analyze and explain types of taboo word and the function of taboo word.          In analyzing the data, the researcher using descriptive qualitative research purposed by Endaswara (2013). The data are gained through non-participant method. The sources of the data are the monkey movie and its transcript. The data are collected by selecting dialogues containing taboo word after watching the video and matching the transcript with subtitle of the movie with carefully. The researcher gets the data is formed by word and phrase that refers to taboo word. The data are presented through formal and informal method and using table for data presented.            The result of this research are stated as follows. The first,  four types of taboo words occur in the characters utterance in the monkey movie. There are  epithet, profanity, vulgarity, and obscenity. From 17 data that found in the movie, epithet are the most appearing type in this movie with nominal data : 7 data ephitet, 5 data profanity, 3 data obscenity, 2 data vulgarity. While for the function the researcher only found there from four types. And the strongest function that appear on this movie is to show contempt. With nominal 12 data refers to to show contempt, 3 data refers to draw attention and 3 data refers to be propocative
Kesiapan UMKM Terhadap Implementasi SAK EMKM (Studi UMKM Di Kabupaten Blora) Sholikin, Ahmad; Setiawan, Ade
JIFA (Journal of Islamic Finance and Accounting) Vol. 1 No. 2 (2018)
Publisher : IAIN Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/jifa.v1i2.1441

Abstract

SMEs has an important role in economic development in Indonesia. In this development, SMEs has several obstacles. One of them is the preparation of financial statements that are not in accordance with accounting standards in Indonesia. SAK ETAP is a standard for SMEs in preparing financial statements. However, many studies have suggested that the majority of SMEs in Indonesia have not been able to implement SAK ETAP because the standard are too complex. Therefore DSAK IAI publishes new financial accounting standard for SMEs which is SAK EMKM effective on January 01, 2018. The new standard is intended to assist the needs in the preparation of financial statements. The result of this research shows the level the readiness of SMEs in implementing SAK EMKM. In conducting this research, the researcher used descriptive qualitative research. The researcher collects the data of this research from the interview and documentation. The analysis is dine by data reduction, data presentation, and conclusion. The results of this research shows that two SMEs in Blora Regency are not ready in applying SAK EMKM. The absence of SMEs have not done the preparation of financial statements.
rancang bangun materiil khusus intelijen kamera mengintai untuk operasi intelijen tni berbasis iot Ferdiand Suhelatua, Martinus; Setiawibawa, Rachmat; Setiawan, Ade
Jurnal Elkasista Vol 1 No 1 (2020): Jurnal Elkasista
Publisher : Pustaka Poltekad

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54317/elka.v1i1.64

Abstract

Materiil Khusus Intelijen merupakan perlatan-peralatan khusus yang digunakan AparatIntelijen dalam melaksanakan tugas dan tanggungjawabnya, Teknologi IoT (Internet of Thing)merupakan teknologi yang terhubung langsung dengan internet secara terus menerus sehingga dapatdi monitoring dengan tidak terbatas waktu maupun tempat atau dengan kata lain secara real time.Teknologi ini juga sudah banyak digunakan pada berbagai bidang salah satunya di bidang militer.Salah satu komponen dalam pengaplikasian IoT (Internet of Thing) yaitu dengan menggunakanmodul ESP-EYE yang merupakan mikrokontroler yang bekerja dengan diberikan program melaluiArduino IDE. ESP-EYE akan bekerja dengan maksimal apabila diberikan ip address disertaidukungan Wi-Fi untuk mengaksesnya memlalui media web browser. ESP-EYE bertugasmengirimkan gambar atau video yang dapat diakses melalui browser pada smartphone maupunLaptop atau personal komputer (PC) milik pengguna. Pada penelitian ini IoT (Internet of Thing)akan diaplikasikan pada materiil khusus intelijen. Hasil yang diperoleh dari penenelitian ini adalahkualitas pengiriman gambar dan video ESP-EYE bergantung pada kecepatan pengiriman data olehprovider penyedia layanan internet yang digunakan.
INFORMATION SYSTEM OPTIMIZATION COMPUTER BASED: ANALYZING THE ROLE OF THE OPERATING SYSTEM, SERVER INFRASTRUCTURE, AND PROGRAMMERS Setiawan, Ade; Nuraeni, Neni; Supratikta, Hadi
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 1 No. 3 (2024): Vol. 1 No. 3 Edisi Juli 2024
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v1i3.132

Abstract

This qualitative research examines the optimization of computer-based information systems by examining the important roles of operating systems, server infrastructure, and programmers. The study aims to understand how these three components interact and contribute to the improvement of information system performance. Through an in-depth analysis of literature and related theories, this study presents the findings that an efficient operating system can improve security and performance, a reliable server infrastructure supports scalability and availability, and qualified programmers are essential in system development and maintenance. The results of this study show that the synergy between operating systems, server infrastructure, and programmers is a key factor in achieving information system optimization. The resulting recommendations focus on strategies to effectively integrate these three components, with the aim of supporting managerial decisions in the development of better information systems
ANALISIS TEORITIS KOMITMEN KARYAWAN: KAJIAN KOMPREHENSIF STRATEGI PENGEMBANGAN LOYALITAS ORGANISASI Setiawan, Ade; Wahyudi; Hasanah, Tuti; Wardani, Ayu Kusuma; Supratikta, Hadi
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 1 (2025): Vol. 2 No. 1 Edisi Januari 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i1.328

Abstract

This theoretical analysis examines the conceptual frameworks and scholarly perspectives on employee commitment in organizations, synthesizing current literature to develop a comprehensive understanding of commitment-building strategies. Through an extensive review of contemporary organizational behavior theories, we explore the multifaceted nature of employee commitment and its theoretical implications for organizational success. The study analyzes various theoretical models of employee commitment, identifying key constructs and their interrelationships. The analysis reveals that employee commitment is conceptualized through multiple theoretical lenses, including social exchange theory, organizational support theory, and the job demands-resources model. This paper contributes to the academic discourse by proposing an integrated theoretical framework for understanding and developing employee commitment, considering both individual psychological factors and organizational contextual elements.This study examines the evolution of employee commitment concepts within the modern business context, focusing on theoretical frameworks including Social Exchange Theory, Organizational Support Theory, and the Job Demands-Resources Model. Employee commitment is regarded as a critical element for organizational success and stability, encompassing affective, continuance, and normative dimensions. In addition to psychological factors, work environment, and job satisfaction, the research highlights the need for a holistic approach in strategies to develop employee loyalty. Through a literature analysis, this study aims to provide comprehensive insights and strategic recommendations for enhancing employee engagement and retention within organizations.Keywords: employee commitment theory, organizational loyalty, theoretical framework, organizational behavior, workplace psychology
Pembinaan Pembelajaran Kaligrafi Al-Qur'an Berbasis Pembelajaran Kooperatif Setiawan, Ade; Vestia, Etika; Satrial, Ardi
Intelektual: Jurnal Pendidikan dan Studi Keislaman Vol. 12 No. 3 (2022): Intelektual: Jurnal Pendidikan dan Studi Keislaman, Desember 2022
Publisher : Program Pascasarjana Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/ji.v12i3.3131

Abstract

This paper aims to describe the pattern of fostering Al-Qur'an calligraphy learning. The research method uses descriptive qualitative. Data collection techniques were interviews, observation, and documentation. The informants of this study were trainers and students in fostering Al-Qur'an calligraphy learning at the Development Institute for Tilawatil Qur’an (LPTQ) West Sumatra. The results of this study found that the pattern of coaching learning of Al-Qur'an calligraphy includes aspects of strict quality management and quality starting from input, process, and output. Quality input indicators are the qualifications of students and trainers. In the learning process aspect, two essential indicators support the achievement of higher-quality output: the quarantine system and the application of cooperative learning strategies. In addition, cooperative learning-based Al-Qur'an calligraphy development pattern has six work steps, including determining tasks, determining partners, implementing, investigating the correction team, products, and awards.
The Portable Fuel Transfer Pump Control System of Android Based for The Fuel Filling Effectiveness of Penerbad’s Helicopter Nurcahyo, Nurcahyo; Syafaat, Mokhamad; Setiawan, Ade
Jurnal Elkasista Vol 2 No 2 (2021): Jurnal Elkasista
Publisher : Pustaka Poltekad

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54317/elka.v2iOktober.205

Abstract

Abstract – The task of Army Aviation Operations is carried out in remote areas where airport services are still minimal, the process related to refueling for pilot helicopters is an obstacle in carrying out the pilot's main tasks. So, we need tools to make the process more effective. This research uses a method that will obtain quantitative data for research to prove the hypothesis. The method is known as the Development Life Cycle Waterfall Diagram and experimental research. Currently still using a hand pump, therefore it is necessary to have a tool that is portable and uses an electric pump. specifically for fuel which is controlled by Arduino and the android application as input for a filling command and can store charging data. In this case the tool system uses supporting components, namely batteries, Bluetooth hc 05, 5v relays and flow sensors. With the research on portable pump tools, the process can be more efficient than hand pumps. When refueling the helicopter, it is enough to enter the charging value from the android application, the charging is already running, and the charging data is stored in the android file.
Rancang Bangun Perangkat Lunak Website DPI Untuk Sistem Ketersediaan Barang Pada PT. Denka Pratama Indonesia Menggunakan Framework Bootstrap Yanto, Andika Bayu Hasta; Setiawan, Ade; Permana, Rifky; Fauzi, Ahmad; Maulana, Andry
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research (Special Issue)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11468

Abstract

Di zaman yang terus berkembang ini, di berbagai sektor bisnis telah banyak menerapkan sistem berbasis teknologi sebagai strategi untuk meningkatkan laju pertumbuhan bisnis yang sukses. Sistem ini diyakini dapat memudahkan banyak pihak, baik konsumen, produsen maupun penjualan online sekalipun. Berdasarkan hasil pendataan pada bagian gudang, terdapat adanya permasalahan yang terkait berkaitan dengan ketersediaan barang yang sering kali kekurangan stok ketika permintaan konsumen sedang meningkat pada saat-saat tertentu. Pengadaan ketersediaan barang masih dilakukan dengan perkiraan sehingga sering kali mengakibatkan terjadinya kekurangan barang atau kelebihan barang yang dapat menghambat terjadinya penjualan dan mengakibatkan kerugian apabila stok tidak sesuai dengan target penjualan yang sudah ditentukan. Dalam proses pengadaan barang kembali terdapat jeda waktu yang signifikan antara saat memesan stok dan saat menerima barang-barang yang dipesan tersebut. Dari permasalahan yang telah ditemukan, maka perlu adanya sistem untuk permasalahan tersebut. Oleh karena itu, diperlukan sebuah sistem informasi berbasis website yang menggunakan metode peramalan Single Moving Average. Metode Single Moving Average yang merupakan metode peramalan menggunakan sejumlah data aktual permintaan yang baru untuk membangkitkan nilai ramalan untuk permintaan dimasa yang akan datang.
EFEK BIOCHAR PADA BERBAGAI PERSENTASE AIR TANAH TERHADAP PERTUMBUHAN DAN HASIL KEDELAI SERTA SIFAT-SIFAT KIMIA TANAH INCEPTISOL Nurlaeny, Nenny; Setiawan, Ade; Kusumadewi, Bintang Hari; Riana, Risti; Dzulfikar B.A., M; Putra, Ranu Manggala
Jurnal Ilmu Tanah dan Air Vol 19 No 2 (2022)
Publisher : Universitas Pembangunan Nasional Veteran Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/jta.v19i2.9465

Abstract

Sifat fisikokimia tanah yang mampu mendukung ketersediaan air selama pertumbuhan tanaman dapat ditingkatkan melalui input komponen organik yang dapat menambah daya pegang air oleh partikel tanah. Penelitian tentang aplikasi biochar pada berbagai persentase air tanah pada Inceptisols asal Jatinangor dilakukan untuk mengamati bagaimana komponen pertumbuhan serta hasil tanaman kedelai (Glycine max L. Merr) kultivar Anjasmoro, kadar air dan bahan organik tanah, kapasitas tukar kation (KTK), konsentrasi dan serapan N, K dipengaruhi oleh kedua perlakuan tersebut. Percobaan dilaksanakan dalam Rumah Plastik Laboratorium Kultur Terkendali, Fakultas Pertanian Universitas Padjadjaran Jatinangor menggunakan Rancangan Acak Kelompok pola faktorial. Dosis biochar sebagai faktor pertama terdiri dari empat taraf (0, 5, 10, dan 15 t ha-1) dan persentase air tanah dari kapasitas lapang (KL) sebagai faktor kedua terdiri dari empat taraf (100, 80, 60 dan 40%) yang diulang tiga kali. Interaksi perlakuan biochar 15 t ha-1 pada kondisi 100% KL berpengaruh nyata terhadap tinggi tanaman, nodula akar, N total dan serapan N serta kadar air tanah pada 6 minggu setelah tanam (MST). Kadar bahan organik tanah dipengaruhi oleh dosis biochar 5–15 t ha-1 dan jumlah daun trifoliat serta bobot kering tanaman pada fase vegetatif akhir dipengaruhi oleh persentase air tanah 60–100% KL. Dosis biochar dan berbagai persentase air tanah tidak berpengaruh nyata terhadap KTK, K-dd dan serapan K.
Co-Authors ., Alfani Achmad Ibrahim AI NURLAELASARI RUSMANA Amini, Azizah Khairina Andani, Chairiah Anggraeni, Isty Ardi Satrial Astuti, Rachmawati Darma Azhar, Alfiyyah Azhar, Fahri Ali Azizah, Dyantie Nur Betty Natalie Fitriatin Damayani, Maya Damayanti, Friska Dessy Susanti, Inggit Destiana, Fadya Dewi Rahayu Dita Andraeny DIYAN HERDIYANTORO Dzulfikar B.A., M Edward Alfin Effendi, Dedi Ernawulan Syaodih Erza, Nola Putri Eso Solihin Fadhlan Muchlas Abrori Fauzi Ahmad Muda Fauziah, Nisa Ferdiand Suhelatua, Martinus Frank Aligarh Hamidah, Novita Nur Hanggoro Aji Al Kautsar Hani Harafani, Hani Hasanah, Tuti Heri Priyanto, Heri Hilmi, Faqih Humairoh Humairoh Ilyas, Ichsan Iqbal, Mohamad Ali Januar, Dodi Ganjar Kasmuri, Mudiono Kusumadewi, Bintang Hari Lia Yuldinawati Lilit Rusyati Listiani Listiani Lubis, Ary Satria Magria, Vera Maria Apsari Sugiat Marita Kusuma Wardani Maulana, Andry Maulana, Nurzen Maulidah, Shopi Setiawati Melati, Putri Sekar Mieke Rochimi Setiawati Muhamad Faisal, Muhamad Muhamad Syahwildan Muhammad Azhar Irwansyah Muhammad Muharrom Musriatun Napiah Mustofa Mustofa Mutia, Rahma Nadia Nuraniya Kamaluddin Neni Nuraeni, Neni NENNY NURLAENY Nufuz, Salma Hayatun Nurcahyo, Nurcahyo Nurlaeli, Kamilah Kurnia Permana, Rifky Pernando, Frenki Prawanti, Diah Amalia Prawido Utomo Pujawati Suryatmana Pujirana, Andi Isni Putra, Ranu Manggala Qorina, Azizah Rachmat Harryanto Rachmat Setiawibawa Rachmawati, Dhina Pratiwi Rahmah, Siti Auliya Rainaldi, Rainaldi Reginawanti Hindersah Riana, Risti Rija Sudirja Rika Rafikah Agustin Sampurna, Adam Mulya Sandra Dewi Saraswati Sari, Nurmita Shafwan, Fatimah Ratu Sholikin, Ahmad Sholikin, Ahmad Siswanto, Shantosa Yudha Sonjaya Sule, Marenda Ishak Supratikta, Hadi Suryatma, Pujawati Syafaat, Mokhamad Tarigan, Afifah Sanu Tika Adilah M Usnan Vestia, Etika Waeisul Bismi WAHYUDI Wardani, Ayu Kusuma Wianggadana, Rangga Yanto, Andika Bayu Hasta Yunus, Ishak