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R Deni Muhammad Danial
Universias Muhammadiyah Sukabumi
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Journal : Multicience

 1 
THE INFLUENCE OF ETHICS CODE TO SERVICE QUALITY AND WORK MOTIVATION OF SOCIAL ASISITENCES OF ‘’HOPE FAMILY PROGRAM-PKH’’ DURING PANDEMIC PERIOD IN CIANJUR REGENCY, WEST JAVA PIPIT FITRIANTI; ERRY SUNARYA; R.DENI MUHAMMAD DANIAL
INTERNATIONAL JOURNAL OF MULTI SCIENCE Vol. 2 No. 04 (2021): INTERNATIONAL JOURNAL OF MULTISCIENCE -JULY EDITION
Publisher : CV KULTURA DIGITAL MEDIA

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The purpose of this study was to determine how much influence the PKH Human Resources Ethical Codes on the quality of services provided and work motivation from the encouragement of the ethical codes. The method used is associative research method with a quantitative approach. The object of research that was sampled in this study was 84 Pendamping Sosial PKH using the proportional stratified random sampling technique. The techniques used in data collection are questionnaires, participatory observation and documentation studies. The results of the study on the Effect of the Ethical Codes on Service Quality and Work Motivation of Pendamping Sosial PKH During the Covid-19 Pandemic in Cianjur City, were declared to have a significant positive effect or high influence so that when Service Quality and Work Motivation increased, the Ethical Codes would also increase by one point . Based on the results of the research findings, the authors suggest that the PKH Human Resources Ethical Codes must continue to be improved in its application in order to trigger an increase in service quality and work motivation of Pendamping Sosial PKH in providing services to beneficiaries so that this good application does not only occur during the Covid-19 pandemic. , however, is expected to continue to increase under any circumstances.
AN ANALYSIS OF THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT STRATEGY TOWARDS THE DECREASE OF OUTSTANDING CONTRIBUTIONS FOR PUBLIC MOTOR VEHICLES AT PT. JASA RAHARJA SUKABUMI REPRESENTATIVE ABYASA; R. DENI MUHAMMAD DANIAL; ACEP SYAMSUDIN
INTERNATIONAL JOURNAL OF MULTI SCIENCE Vol. 2 No. 06 (2021): INTERNATIONAL JOURNAL OF MULTISCIENCE - SEPTEMBER EDITION
Publisher : CV KULTURA DIGITAL MEDIA

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The current era of world globalization and free trade causes an influence on business and its processes. There are many new business models and companies in various fields of goods and services that cause competition between these companies and business modelsTo achieve this, the right business strategy is needed to realize the company's targets that have been previously set. If you look at the business strategy, Customer Relationship Management (CRM) is one of the business strategies regarding the process of managing detailed information related to individual customers, and all customer contact points carefully in order to maximize customer loyalty to a business entity. Jasa Raharja as a company that has consumers in this case taxpayers and entrepreneurs / owners of public transportation also needs to communicate with its consumers, one of which is through Customer Relationship Management (CRM) activities. The role of Customer Relationship Management (CRM) here is to provide information on whether there is an influence between the Customer Relationship Management (CRM) strategy and decreasing outstanding of Iuran Wajib Kendaraan Bermotor Umum (IWKBU). The Result from this research has shown that CRM is definitely have an impact for decreasing an outstanding of IWKBU.
IMPLEMENTATION OF PUBLIC SERVICES IMPLEMENTATION POLICY AT PUSKESMAS GEDONG PANJANG, SUKABUMI CITY Ida Halimah; Ike Rachmawati; R. Deni Muhammad Danial
INTERNATIONAL JOURNAL OF MULTI SCIENCE Vol. 3 No. 01 (2022): INTERNATIONAL JOURNAL OF MULTISCIENCE - MAY 2022 EDITION
Publisher : CV KULTURA DIGITAL MEDIA

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Abstract

This study aims to describe the implementation of public service delivery policies at the Gedong Panjang Public Health Center, Sukabumi City, and also to identify the factors that drive and hinder it. This study uses a qualitative method, which aims to describe certain circumstances. This study focuses on compliance and duties and functions as well as the factors that influence the implementation of public service delivery policies at the Gedong Panjang Public Health Center, Sukabumi City. The results showed that the implementation of Perda no. 9 of 2019 concerning the Implementation of Public Services at the Gedong Panjang Public Health Center, Sukabumi City is quite going well, seen from the dimensions of compliance and routine functions, namely the availability of service standards that are a reference in providing services to the public and the Gedong Panjang Health Center officials have understood and carried out their main duties and functions. . Although there is still no provision for the fulfillment of service obligations and publication of the results of the community satisfaction survey and there are no adequate facilities/facilities to support performance. Meanwhile, the driving factors for the implementation of public service delivery policies are consistent with policy content messages in policy delivery, information on how to work, appointment/placement of staff according to competence, and standard procedures for implementing policies. Furthermore, several factors that hinder the process of implementing public service delivery policies are lack of socialization, limited diversity in communication channels, inadequate number of human resources, and inadequate supporting facilities.
Co-Authors Abdul Aziz, Muh. ABYASA Acep Samsudin ACEP SYAMSUDIN Ackbar Pirdaus Adinda Indriana Afriani, Nevi Afriani Aisyah, Serlina Ajeng Marnisa Herlambang Sukma Alayya, LA Syara Alhidayatullah Alipia, Maya Aliya Nurfauzia Aminullah, Irsyad Amira Tussa'Adah Anak Agung Putu Ayu Inggriyani Andi Sopandi Andini Nidia Putri Aneu Lutfiana Anggara Putra Munggaran Anggia Puspa Ardiani Aprianto, Muhammad Shidiq Ardina Anjani Ari Saepunizar Arini Wahyunina Putri Arsy Permatasari Zahara Asep Muhamad Ramdan Asep Muhammad Ramdhan Auleani, Laela Aulia Asri Fawwazi Haryanto Aulia Firdaus, Alya Azis Mauraksa Beta Deli Pratiwi Cindy Fitriya Daniel Happy Putra Darmo H Suwiryo Darmo Suwiryo Daud, Fauzan Yanuar Dema Puteri Ayu Cahyani Dewi, Fitriani Deya Mentari Octavia Anugerah Dian Fitriani Dicky Jhoansyah Dicky Joansyah Dine Sri Rahayu Disa Faletina Falentina Ditha Indah Fatmasari Elsa Amaliana Elsa Gusfryani Erry Sunarya Fadhila Wanda Hidayati Fadjar Hilmawan Faizal Mulia Z Faizal Mulya Z Famela Sophya Suciati Fani Julia Pratama Fauziah Rahmawati Febi Fatimah Febriansyah Kurniawan Febriyan Subagya Ferdianza, Yan Fikri Ahmad Fauzi Fitrah Shaumi Ulul Albab Fuji Safitri Fuji Siti Nurfitrah Gusfryani, Elsa Halimatul Fitriah Haniifah , Khairunnisa Hasanah, Alif Piya Nurul Haura Ananda Putri Haura Ananda Putri Hermawati, Irma Ia Siti Bahriah Ibrahim, Muhammad Taufik Ida Halimah IKE RACHMAWATI Ilham Maulana Ilham Maulana Ibrahim Ilham Purnama Putra Ira Ardyani Jauza Dzahabiyya Kambali, Laraswati Kania R, Difa'a Khairul Amal, Muhammad Kokom Komariah Kokom Komariah Kusmayadi, Mutiara Shinta Laila Hamidah Lailaturrahmah MD , Khoirunnisa Lala Febby Ardiany Larasati Dewi Hermawann Leydia Maulidiawaty, Siti Lia Amelia Lia Suliah Luki Abdul Hakim S Lulu Gita Lulu Luciana M Rizal Maulana Machmudin, Arief Mahesa Saputra Meilisya Nurfazzar Abdurohim Meita Dilani Nurhandriani Moch Alhadi Fahtiansyah Mochamad Anton Wiguna Saputra Mochammad Maulana Hasan Jaelani Moh Irpan Firmansyah Muhamad Alvi Irpansyah Muhamad Alvi Irpansyah Muhamad Syahrul Kurniawan Muhammad Noval Muhammad Rizki Zaenudin Mulyana, Muhamad Murty, Try Mustika Nabila Maulana Yusup, Silva Nindya, Regista Nizar, Auralea Nor Norisanti Novita Sari Nur Sabrina, Aliya Nurillah Sopian Nurmala, Resa Oktavina Susanti Kanday Permadi, Intan Kamil Dwi PIPIT FITRIANTI Pryal, Agitya Nur Putri Rahmah, Marissa Rahmah Ummi Ramdan Nurul Anwar Ramdani, Nugi M. Ramdani, Siti Novia Raysa Alevia Permana Reichan Maulana Putra Isna Resa Nurmala Resti Ganis Yuliani Rian Maulana, Rian Riani Fauzia Rahmayanti Riri Rifardi Riska Pebriyanti Rismayanti, Siti Syaaidah Rizqi Anugrah Rohilah Rohilah Ruly Hardiansyah Sakti Alamsyah Salsabila Safiratunnajah Saputra, Afrizal Dwi Wana Septiani, Fanysa Shera Wulan Ruswandi Siska Apriliani Widiastuti Siska Mardiana Siti Nuraeni, Siti Solihudin Solihudin Sopyan Saori Suciati, Famela Sophya Sunarya, Erry Surahman, Zakilla Stephania Suwiryo, Darmo H. Syariefa Bintang Maharani, Adinda Syifa Aulia Yudistira Ummi, Rahmah Utari Adetianingsih Vini Eka Paksi Wahyudin, Salsabila Wanda Meilanisari Widyasmarani Putri Mujiyanti Wimartfian, Restu Eka Winda Astri HIdayat Yahmardiana, Aini Yoga Nudea sofyan Yonan Bastiar Yosef Saefurrohmat Yunie Mevia Zafar, Tetty Sufianty Zahara, Arsy Permatasari Zahra, Nadabila Zakia, Hudan Gulaman Zia Rahmawati Zikrillah Fajari