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All Journal Lex Jurnalica (Ilmu Hukum) International Journal of Nusantara Islam Jurnal Asy-Syari'ah ADLIYA: Jurnal Hukum dan Kemanusiaan Transparansi Hukum BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam Istinbath : Jurnal Hukum Iqtishaduna : Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah Al-Mutsla: Jurnal Ilmu-Ilmu Keislaman dan Kemasyarakatan Al-Muamalat : Jurnal Ekonomi Syariah Jurnal Hukum Ekonomi Islam (JHEI) Journal of Islamic Communication and Counseling Indonesian Research Journal on Education Jurnal As-Syar’i: Jurnal Bimbingan & Konseling Keluarga International Journal of Nusantara Islam Public Sphere: Jurnal Sosial Politik, Pemerintahan dan Hukum
Muhamad Kholid, Muhamad
Fakultas Syariah Dan Hukum UIN SGD Bandung
Religion Arts Humanities Chemistry Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Other

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EFEKTIVITAS BPSK DALAM MENANGANI SENGKETA KONSUMEN: STUDI KUALITATIF TENTANG POLA PENGADUAN, MEKANISME PENYELESAIAN, DAN KEPATUHAN PELAKU USAHA Prayogi, Prayogi; Hendarman, Hari; Kholid, Muhamad
Public Sphere: Jurnal Sosial Politik, Pemerintahan dan Hukum Vol 5, No 1 (2026): JPS (Jurnal Sosial Politik, Pemerintahan dan Hukum)
Publisher : CV Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jps.v5i1.2749

Abstract

This study analyzes the effectiveness of the Consumer Dispute Settlement Agency (BPSK) in providing access to justice for consumers through a juridical-empirical approach that combines semi-structured interviews with BPSK stakeholders in Bandung, observation of the settlement process, and a review of the regulations underlying the establishment of the agency. Based on Presidential Regulation No. 90 of 2001, BPSK acts as a non-litigation institution that resolves disputes between consumers and business actors through conciliation, mediation, and arbitration, and has the authority to impose administrative sanctions on business actors who violate regulations. The findings show that the structure of the council, which consists of representatives from the government, businesses, and consumers in equal proportions, is an instrument of impartiality in the dispute adjudication process. However, the effectiveness of BPSK services still faces a number of challenges: limited institutional coverage because not all districts/cities have a BPSK, resulting in a centralized caseload and potential barriers to access for consumers from remote areas; conventional evidence procedures; and dependence on the good faith of business actors in implementing decisions. Nevertheless, the BPSK has succeeded in acting as the first line of legal protection before disputes escalate to litigation, with mediation remaining the dominant mechanism and strengthening the principle of procedural justice for the parties. This study contributes to the understanding of the BPSK's role in resolving consumer disputes and provides insights for improving its effectiveness.ABSTRAKPenelitian ini menganalisis efektivitas Badan Penyelesaian Sengketa Konsumen (BPSK) dalam memberikan akses keadilan bagi konsumen melalui pendekatan yuridis-empiris yang memadukan wawancara semi-terstruktur dengan pemangku kepentingan BPSK Kota Bandung, observasi proses penyelesaian, serta kajian regulasi yang mendasari berdirinya lembaga tersebut. Berdasarkan Perpres Nomor 90 Tahun 2001, BPSK berperan sebagai lembaga non-litigasi yang menyelesaikan sengketa antara konsumen dan pelaku usaha melalui konsiliasi, mediasi, dan arbitrase, serta berwenang menjatuhkan sanksi administratif kepada pelaku usaha yang melanggar. Temuan menunjukkan bahwa struktur keanggotaan majelis yang terdiri atas unsur pemerintah, pelaku usaha, dan konsumen dengan proporsi seimbang merupakan instrumen imparsialitas dalam proses ajudikasi sengketa. Namun, efektivitas layanan BPSK masih menghadapi sejumlah tantangan: keterbatasan cakupan kelembagaan karena belum seluruh kabupaten/ kota memiliki BPSK sehingga menimbulkan beban perkara terpusat serta potensi hambatan akses bagi konsumen dari wilayah pinggiran; prosedur pembuktian yang masih konvensional; dan ketergantungan penyelesaian pada itikad baik pelaku usaha dalam menjalankan putusan. Meski demikian, BPSK berhasil berperan sebagai garda awal perlindungan hukum sebelum sengketa meningkat ke ranah litigasi, dengan mekanisme mediasi tetap menjadi pilihan dominan dan memperkuat asas keadilan prosedural bagi para pihak. Penelitian ini memberikan kontribusi empiris dalam memahami posisi BPSK sebagai bagian dari arsitektur alternatif penyelesaian sengketa di Indonesia serta membuka ruang evaluasi terhadap urgensi peningkatan digitalisasi proses dan perluasan kelembagaan menuju efektivitas yang lebih optimal di masa mendatang.
Penegakan Hukum Tindak Pidana Penipuan Online Melalui Media Sosial di Polda Jabar Perspektif Hukum Pidana Islam: Law Enforcement of Online Fraud Criminal Acts through Social Media in the Jabar Regional Police from an Islamic Criminal Law Perspective Muhammad Eriyan; Muhamad Kholid; Didi Sumardi
BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam Vol. 7 No. 1 (2026): BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M), Sekolah Tinggi Ilmu Islam dan Bahasa Arab (STIBA) Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36701/bustanul.v7i1.2959

Abstract

This study examines the law enforcement of online fraud crimes conducted through social media within West Java Regional Police i based on Indonesian positive law. The increasing number of online fraud cases indicates serious challenges in law enforcement in the digital era, despite the existence of statutory regulations that clearly prohibit and impose sanctions on such acts. This research aims to analyze the law enforcement mechanisms implemented by the police and to identify the obstacles encountered in handling online fraud cases in practice. The research employs an empirical juridical method with a qualitative approach, using interviews with officers of the Cyber Crime Directorate of the West Java Regional Police, observations, and a literature review of relevant legal provisions, particularly the Indonesian Criminal Code and the Law on Electronic Information and Transactions. The findings show that, normatively, existing legal provisions have clearly regulated the prohibition and criminal sanctions for online fraud. However, in practice, law enforcement still faces several challenges, including limited digital forensic facilities, difficulties in tracing perpetrators, and coordination barriers among relevant institutions. These conditions have resulted in law enforcement efforts that are not yet optimal. Therefore, strengthening the capacity of law enforcement officers, optimizing digital law enforcement infrastructure, and enhancing inter-agency coordination are necessary to achieve effective and equitable law enforcement.
Co-Authors Abdulah Safe’i Achmad Asep Rozali Astarudin, Tatang Didi Sumardi, Didi Diding Jalaludin Dikri Abdul Jabar Ahmad Elan Jaelani Elan Jaelani, Elan Hendarman, Hari Kayantri, Ganindya Kusuma, Nelfia Leliya Muhammad Eriyan Nasrullah Nasrullah Nurlaeli, Suci Prayogi Prayogi Ransya Ayu Zulvia Saepullah, Usep Safe’i, Abdulah Senja, Kinanti Shesa, Laras Umarudi, Farkhan Utang Rosidin Uu Nurul Huda, Uu Nurul Yuniardi, Harry